Data Analytics of Strategic Agility and Competitiveness in Operation Performance: A case of Banking Sector in Saudi Arabia

Author(s):  
Basheer A. Al-Nattar ◽  
Abdulsattar Alazzawi
2021 ◽  
Vol 20 (2) ◽  
pp. 198
Author(s):  
Quoc Trung Pham ◽  
Thi Kim Mai Ngo ◽  
Matteo Cristofaro ◽  
Sanjay Misra

Author(s):  
Tariq Saeed Mian

Maintaining a strong and loyal customer base is the objective of every organisation. However, in reality this is difficult to achieve in the current competitive environment. When the widespread challenges of the business environment are taken into account, organisations cannot simply plan to absorb new customers but instead adopt the strategy of preserving existing customers and promoting their loyalty to the organisation. This study examined customer loyalty in the banking sector in the Kingdom of Saudi Arabia (KSA). A theoretical model was constructed through an extensive literature review and by extracting the most relevant and important variables for customer loyalty. A questionnaire was used to collect data from customers of different banks. Regression results showed that service quality significantly influences customer satisfaction and customer trust. Furthermore, customer satisfaction and trust significantly affect customer loyalty towards banks. In this respect, service quality is imperative to maintain customer loyalty through customer satisfaction and trust. 


2015 ◽  
Vol 50 ◽  
pp. 643-652 ◽  
Author(s):  
Utkarsh Srivastava ◽  
Santosh Gopalkrishnan

Author(s):  
Maryna Korol ◽  
◽  
Olha Shumnegra ◽  

This scientific publication analyzes the current state of the banking system of the Kingdom of Saudi Arabia. The peculiarities of the functioning of the Islamic banking system, the main types of financial products provided by banks and the laws under which financial services are provided to Muslims are identified. The basic principles of Islamic banking, which are prescribed in the Sharia, are described, such as, for example, the exclusion of interest on all financial transactions. There is also a list of major Saudi banks and foreign affiliates operating in the country. The historical aspect of the formation of the banking sector is studied. The main financial indicators are analyzed: the dynamics of assets, liabilities, the number of loans to private and corporate clients, the share of Saudi assets in global Islamic finance. Attention is also paid to the prospects and success of the stock market. The issue of management and control over the activities of banks and its role are studied. a list of specialized credit institutions established by the government to provide highly specialized loans to citizens of the kingdom. The positive dynamics of all indicators even in the conditions of global crises, thanks to the well-laid foundation and the further strategy concerning functioning in the conditions of the world pandemic are allocated. The list of the main internal problems which can suspend growth in the future is considered. The issue of the country's dependence on oil prices, with further impact on financial diversification, is considered separately. The prospects of the banking system of Saudi Arabia in the near future, and the role of the Kingdom as a partner in financial relations for the domestic economy are determined. Conclusions are made on the basis of the conducted research and prospects of further strategic development in this direction.


2021 ◽  
Vol 35 (3) ◽  
pp. 18-29
Author(s):  
Ibrahim A. Onour ◽  

Introduction. This paper aims to assess time variability of beta coefficients (systematic risk) of Capital Asset Pricing Model (CAPM) using data from five key sectors in Saudi Arabia and Kuwait stock markets. Material and methods. To assess time – varying systematic risk we employed symmetric as well as asymmetric conditional volatility specifications to account for skewness and leptkurtosis of high frequency financial time series to better specify conditional higher moments. Results & discussions. The results of the paper support significant evidence of time-varying beta coefficients for all sectors included in the study, in particular the banking sector, and relatively with a lesser degree ,the food, and the service sectors in both countries. For the banking sector in Saudi Arabia, the beta coefficients variability during the sample period estimated between (0.18 to 22.1), and also for Kuwait stock market the beta coefficient of the banking sector variability estimated between (0.16 to 22.1). This result invalidates, at least in the context of the sample country’s banking sectors, the standard application of (CAPM) that assumes constant beta coefficients. Also indicated in the paper, time-varying beta estimates are consistent with a modified version of CAPM prediction that is portfolios with wider range of beta variations expected to yield higher return values and those with lower range of beta variations yield lower returns. Conclusion. In this new context, risk is no longer is a point estimate as implied by the standard CAPM model, but it is a range of values. Our findings also show the size and the range of beta variations are sensitive to skewness and fat tailedness that characterize asset returns distribution.


2013 ◽  
Vol 2 (1) ◽  
pp. 53
Author(s):  
Gaafar Mohamed Abdalkrim ◽  
Laith Talal Khrais

Banking sector of 21st century face local and international challenges resulted from the revolution of information, technological development, globalization, market liberalization and knowledge explosion; therefore, strategic planning associate by online banking services in banking sector became an urgent necessity. The purpose of this study is an attempt to study the impact of strategic planning among online banking environment in Saudi Arabia. The study comprises three variables which represent independent variable and were derived from comprehensive review of the literature of strategic planning which are: budgeting, forecasting and management reporting. On line bank which is represent dependent variable measured by usefulness and ease of use. Data for this study were collected through questionnaires which were accompanied by a letter explaining the project and assuring respondents of the confidentiality of their answers. Those participants were online banking users of five banks in Saudi Arabia. Statistical tools were used to test hypotheses and achieve the objectives, thus the research is descriptive and as a result quantitative methods have been used. The findings indicate that the entire hypotheses are supported, whereby customers will use e-banking when they perceive that usages of e-banking are useful and accessible.


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