The Relationship between Complementary Services and Service System Value Creation: A Case Study of eMarketplaces in Saudi Arabia

Author(s):  
Fahad Algarni ◽  
Yen Cheung ◽  
Vincent C.S. Lee
2019 ◽  
Vol 20 (1) ◽  
pp. 1-19 ◽  
Author(s):  
Junic Kim ◽  
Hwanho Choi

This research examines social media users’ value-creation processes and the drivers of a start-up company’s successful social media strategy. This research primarily aims to understand start-ups’ effective utilization of social media and value co-creation processes. Although utilizing social media has become key for many organizations, start-ups and small businesses often suffer from a lack of understanding and knowledge of the utilization of social media tools. Therefore, this article uses a case study on the relationship between a social media platform and users’ value co-creation to offer a conceptual framework for start-ups to consider in utilizing social media. Our research reveals that four core drivers of social media success include experience, satisfaction, expression, and sharing ability. Each of these drivers in turn contains conditions for understanding users’ value-creation process and the creation of drivers for successful social media strategies. The research contributes to literature by providing a detailed review of users’ value co-creation as a part of a start-up’s successful social media strategy.


2010 ◽  
Vol 15 (04) ◽  
pp. 379-413 ◽  
Author(s):  
RASEM N. KAYED ◽  
M. KABIR HASSAN

As this paper examines the relationship between Islamic values and entrepreneurial activity, it seeks to establish whether these values can be more effectively tapped into to raise the profile of Islamic form of entrepreneurship. A written, self-administered questionnaire among a random sample of Saudi entrepreneurs in the city of Riyadh was employed to generate descriptive data to assess the views and attitudes of Saudi entrepreneurs toward both conventional and Islamic forms of entrepreneurship. We find that Saudi entrepreneurs perceive themselves to be committed Muslims who consider entrepreneurship a religious and economic duty intended to generate halal (lawful) income to meet their financial obligations and to contribute to the falah (well-being) of the Muslim ummah (nation) in this life and hereafter. The findings also negate the prevalent conventional assumption that Islam is intrinsically anti-modernization and anti-development, and that the religiously-based Saudi culture would hinder the emergence and the development of a vibrant entrepreneurship culture in Saudi Arabia.


2021 ◽  
Vol 1 ◽  
pp. 1223-1232
Author(s):  
Anais Engelmann ◽  
Anouk Zeeuw van der Laan ◽  
Graham Aid ◽  
Lars Nybom ◽  
Marco Aurisicchio

AbstractWithin the circular economy, the Product-Service System (PSS) is a key business model to slow down and dematerialise resource consumption between manufacturers or service providers and customers. Material-Service Systems (MSSs) have been proposed as a business model to develop the performance economy focusing on the relationship between material suppliers and manufacturers. The aim of this research is to introduce and develop the MSS concept and to apply it to a real-world case study. The research involved two stages. First, a modelling method is proposed to represent the flow, transformation and ownership of resources by the stakeholders in a supply chain. Second, the method is tested using steel industrial drums as a case. The results indicate that the MSS has the potential to radically transform the steel drums industry and it could work effectively with a PSS within a reuse system to recondition and reintroduce obsolete drums into the market.


Author(s):  
Hamza Aldabbas ◽  
Mai Abu Baqar ◽  
Mohannad Aldayel ◽  
Mohammad Alshehri

The recent revolution in technology has encouraged governments throughout the world to change their approaches to providing services to their citizens. Accordingly, some countries have set up e-government portals as one such approach to deliver services efficiently, economically, and promptly. The synergy of information with communication technology has the potential to make e-government a major advance; some citizens, however, are not satisfied with e-services introduced in several countries due to factors including lack of computer skills, limited availability of the Internet, and less than total coverage of necessary infrastructure. Effective E-government has several immediate benefits: 1) to lessen the need of travelling to and queuing in the various government departments; and 2) to combine access to different departments together in one government portal. A case study might be the e-government developments in Saudi Arabia, where, in the last few years, huge amounts of money have been expended to establish e-government service. In this context, the question arises whether the expenditure has been worthwhile. In the current research, the satisfaction levels with these services were surveyed among a set of users in order to determine drawback to using the system or any obstacles to access. Objectives were established in order to achieve the aims, and research questions devised to examine the usage of e-government and the service’s usability, as well as to identify the barriers and factors that can affect the use of e-government. The relationship between these barriers and overall satisfaction levels with respect to e-government projects is also analyzed.


Author(s):  
Ehsan Namdar Joyami ◽  
Davod Salmani

The overall purpose of this study is to assess the value creation for students using the communication marketing approach at University of Tehran. This research is a case study and a surveying study. The reliability of all the research questionnaires has been confirmed. Similarly, the validity of the questionnaires has been confirmed by experts. The statistical population of the students is the University of Tehran students; a sample of 109 people has been participated in the study. In this study, descriptive statistics and inferential statistics were used to analyse the data. Five hypotheses have been developed, which include the effect of students’ trust in the university, the university's commitment to the student, the relationship between the university and the students on the perceived value, the perceived value by student on satisfaction and the students’ satisfaction on loyalty. Based on the results of testing the five hypotheses, all research hypotheses are confirmed at a significant level of 0.05. In other words, students' trust in the university with a coefficient of regression (beta) of 0.327, university commitment to students with a regression coefficient of 0.541 and student and university relationship with a coefficient of regression of 0.664 have a significant effect on perceived value of students. Also, the perceived value of the student with a coefficient of regression of 0.654 has a significant effect on student satisfaction. Student satisfaction with a relatively high regression coefficient of 0.832 has a significant effect on student loyalty. All of the calculated coefficients are positive. Keywords: Satisfaction, loyalty, perceived value, commitment, trust, University of Tehran.


2020 ◽  
Vol 9 ◽  
pp. 82-98
Author(s):  
Susana Beatriz Checa Prieto ◽  
Lisardo De Pedro Navarro

The relationship between globalization and religion is one with furthering challenges. In globalization processes, when a company considers going into a new market the first concern that raises immediately is the development of an ad hoc market research. The launching of a product like rice, which target audience is the housewife, has important challenges in Arab countries such as Saudi Arabia. How can you tackle people who for religious or cultural reasons have limited contact with people who are not in their family environment? How can a firm determine purchasing decision factors or affinity to brands?


Journeys ◽  
2020 ◽  
Vol 21 (2) ◽  
pp. 42-66
Author(s):  
Sumanto Al Qurtuby

This article focuses on the study of the relationship between Islam, travel, and learning by conducting a case study on Indonesian Muslim students who studied (or are studying) in Saudi Arabia. Specifically, it examines the changing dynamics of these students who traveled, immigrated to, and studied in Saudi Arabia in search of knowledge from previous centuries to the contemporary era. This article shows that Indonesian students in this peninsula are deeply plural and complex, far from being a monolithic group in terms of social background, religious affiliation, political orientation, major field of study, and motive of their study, among other factors. Thus, the present article aims at demystifying and challenging the common beliefs and narratives which hold that Saudi Arabia–trained Indonesian students have been exporters of Islamist intolerance, radicalism, or even terrorism.


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