Optimal queue length information disclosure when service quality is uncertain

2021 ◽  
Author(s):  
Pengfei Guo ◽  
Moshe Haviv ◽  
Zhenwei Luo ◽  
Yulan Wang
Keyword(s):  
Service Quality ◽  
Queue Length ◽  
Information Disclosure

Optimal Queue Length Information Disclosure When Service Quality is Uncertain

2020 ◽  
Author(s):  
Pengfei Guo ◽  
Moshe Haviv ◽  
Zhenwei Luo ◽  
Yulan Wang
Keyword(s):  
Service Quality ◽  
Queue Length ◽  
Information Disclosure

scholarly journals Método para análise de níveis de serviço em praças de pedágio

TRANSPORTES ◽  
2011 ◽  
Vol 19 (3) ◽  
pp. 18
Author(s):  
Marta Rodrigues Obelheiro ◽  
Helena Beatriz Bettella Cybis ◽  
Marcelo Leismann De Oliveira ◽  
José Luis Duarte Ribeiro
Keyword(s):  
Qualitative Research ◽  
Service Quality ◽  
Queue Length ◽  
Perceived Quality ◽  
Level Of Service ◽  
Quality Service ◽  
Operational Conditions ◽  
Toll Plazas ◽  
Toll Plaza

<p class="MsoNormal" style="text-align: justify; line-height: normal; margin: 0cm 0cm 0pt;">Este trabalho propõe um método para análise de níveis de serviço em praças de pedágio. O método foi elaborado a partir de dados representativos de condições operacionais características de rodovias e praças de pedágio brasileiras. O método proposto é baseado na percepção de usuários de praças de pedágio acerca da qualidade de serviço nas praças. A percepção dos usuários foi captada através de pesquisa qualitativa, que envolveu o uso de cenários microssimulados representativos de situações de tráfego em praças. A partir dos resultados da pesquisa qualitativa, foi realizada modelagem e obtida equação que relaciona a qualidade percebida pelos usuários com os fatores intervenientes: porcentagem de caminhões no fluxo, tamanho de fila e número de cabines de atendimento. Os resultados indicaram que o comprimento de filas nas cabines exerce forte influência sobre a qualidade percebida nas praças. Além da equação, é proposta uma escala de níveis de serviço relacionada com a qualidade percebida pelos usuários em praças de pedágio.</p><p class="MsoNormal" style="text-align: justify; line-height: normal; margin: 0cm 0cm 0pt;"><br />Palavras-chave: praças de pedágio, nível de serviço, pesquisa qualitativa, simulação.</p><p class="MsoNormal" style="text-align: justify; line-height: normal; margin: 0cm 0cm 0pt;"> </p><p class="MsoNormal" style="text-align: justify; line-height: normal; margin: 0cm 0cm 0pt;">Abstract: This paper proposes a method for analyzing level of service at toll plazas. The method was built from data representing spe-cific operational conditions of Brazilian highways and toll plazas, and it is based on toll plaza quality service as perceived by users. Us-ers’ perception was captured by qualitative research, which involved the use of microsimulated scenarios representing traffic situations at toll plazas. The outcome of the qualitative research was a model relating service quality as perceived by users with the influence fac-tors: trucks percentage, queue length and number of toll booths. The results suggest that queue length at toll booths has a strong influ-ence on perceived quality at toll plazas. This paper also proposes a hierarchy for the level of service related to service quality perceived by users at toll plazas.<br />Keywords: toll plaza, level of service, qualitative research, simulation.</p><p class="MsoNormal" style="text-align: justify; line-height: normal; margin: 0cm 0cm 0pt;"> </p>

scholarly journals Capacity of Systems with Queue-Length Dependent Service Quality

2017 ◽  
Vol 63 (6) ◽  
pp. 3950-3963 ◽  
Author(s):  
Avhishek Chatterjee ◽  
Daewon Seo ◽  
Lav R. Varshney
Keyword(s):  
Service Quality ◽  
Queue Length

Human Factors Contributes to Queuing Theory: Parkinson's Law and Security Screening

2007 ◽  
Vol 51 (10) ◽  
pp. 602-606 ◽  
Author(s):  
Clara V. Marin ◽  
Colin G. Drury ◽  
Rajan Batta ◽  
Li Lin
Keyword(s):  
Service Quality ◽  
Human Factors ◽  
Empirical Evidence ◽  
Waiting Time ◽  
Queue Length ◽  
Queuing Theory ◽  
Security Screening ◽  
Speed Up

It is the thesis of this paper that queuing theory should take into account not just the behavior of customers in queues, but also the behavior of servers. Servers may change their behavior in response to queue length, which has implications for service quality as well as for customer waiting time. Parkinson's Law would be one explanation of any speed-up effect as queue length increases. We provide empirical evidence for this assertion in one queuing situation with high visibility and high error consequence: security screening at an airport.

Efficient Inaccuracy: User-Generated Information Sharing in a Queue

2020 ◽  
Vol 66 (10) ◽  
pp. 4648-4666 ◽  
Author(s):  
Jianfu Wang ◽  
Ming Hu
Keyword(s):  
Social Welfare ◽  
Real Time ◽  
Operations Management ◽  
Queue Length ◽  
Information Disclosure ◽  
Service System ◽  
Pairwise Comparisons ◽  
Information Structures ◽  
Service Facility ◽  
Continuous Stream

We study a service system that does not have the capability of monitoring and disclosing its real-time congestion level. However, the customers can observe and post their observations online, and future arrivals can take into account such user-generated information when deciding whether to go to the service facility. We perform pairwise comparisons of the shared, full, and no queue-length information structures in terms of social welfare. Perhaps surprisingly, we show that the shared queue-length information may provide greater social welfare than full queue-length information when the hassle cost of the customers entering the service facility falls into some ranges, and the shared and full queue-length information structures always generate greater social welfare than no queue-length information. Therefore, the discrete disclosure of congestion through user-generated sharing can lead to as much, or even greater, social welfare as the continuous stream of real-time queue-length information disclosure and always generates greater social welfare than no queue-length information disclosure at all. These results imply that a little shared queue-length information—inaccurate and lagged—can go a long way and that it may be more socially beneficial to encourage the sharing of user-generated information among customers than to provide them with full real-time queue-length information. This paper was accepted by Terry Taylor, operations management.

scholarly journals Study on the Influence of Government Intervention on the Occupational Health and Safety (OHS) Services of Small- and Medium-Sized Enterprises (SMEs)

2018 ◽  
Vol 2018 ◽  
pp. 1-15 ◽  
Author(s):  
Jingjing Zhang ◽  
Qiang Mei ◽  
Suxia Liu ◽  
Qiwei Wang
Keyword(s):  
Service Quality ◽  
Information Disclosure ◽  
Health And Safety ◽  
Positive Influence ◽  
Regulatory Strategies ◽  
Quality Ratings ◽  
Start Up ◽  
Regulatory Strategy ◽  
The Government ◽  
Mature Market

The OHS services of SMEs are still in their start-up stage in China. As such, there is an absence of mature market norms, which in turn makes it difficult to guarantee the quality of OHS services. The government, as the “night watchman” of the market, is supposed to not only involve itself in the regulation of OHS service quality, but also introduce and implement proper regulatory strategies. This paper employs a computational experiment approach to construct an experimental platform based on multiagent interactions. By simulating the OHS service transaction activities of SMEs, this paper takes the perspective of dynamic evolution. From this perspective, we probe into the optimal regulatory strategy covering the positive influence of government punishment, policy supports, and service quality ratings of the OHS services of SMEs. These strategies should be built on the foundation of proper punishment standard and intensity, proper support standard and intensity, and quality rating information disclosure.

scholarly journals Research on Public Participation in Public Procurement: In the Context of Digital Economy

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Jiangyu Huang ◽  
Jing Li
Keyword(s):  
Big Data ◽  
Service Quality ◽  
Public Participation ◽  
Information Disclosure ◽  
Public Procurement ◽  
Digital Economy ◽  
Right To Know ◽  
The Public ◽  
Service Pricing ◽  
Big Data Technology

Public participation in public procurement is an important guarantee for its sustainable and healthy operation. In the era of digital economy and big data, public participation in information disclosure, service quality, and service pricing in public procurement plays an important role. Public private partnerships are an innovative form of public procurement. This study sorts out the issues of public participation in PPP projects, and puts forward perfect suggestions based on data thinking. In terms of public procurement project information disclosure, big data technology is used to improve the timeliness and breadth of information disclosure, and enhance the professionalism of information disclosure. Performance-oriented public procurement focuses on service quality, and guarantees service security through information platforms and professional third parties. The public uses big data to supervise social organizations, so that they actively represent the public to file lawsuits against public procurement and relieve the public's damaged rights and interests. The protection of the public's right to know, suggest and supervise is inseparable from the training of professional talents by universities. Colleges and universities attach great importance to the cultivation of big data-oriented public procurement professionals, which includes improving teachers' teaching ability, building a new knowledge system that combines big data and public procurement, and setting professional courses for students at different learning stages through connotative development.

scholarly journals Pengawasan Partisipatif untuk Mewujudkan Good Governance dalam Penyelenggaraan Pemilihan Umum Serentak di Indonesia

2019 ◽  
Vol 2 (4) ◽  
pp. 615-628
Author(s):  
Kadek Cahya Susila Wibawa
Keyword(s):  
Civil Society ◽  
Service Quality ◽  
Public Participation ◽  
Community Participation ◽  
Public Service ◽  
Information Disclosure ◽  
Good Governance ◽  
Public Trust ◽  
The Public ◽  
Simultaneous Election

Abstract The holding of the first simultaneous elections in Indonesia is full of the complexity of the problems. Bawaslu, as an institution tasked with overseeing the implementation of the election, has limitations in terms of area coverage, personnel, objects of oversight are very much. Supervision outside the Bawaslu needs to be strengthened to realize quality elections. The urgency of public participation in the supervision of simultaneous election is not only will strengthen the oversight capacity of the holding of elections, but an oversight by civil society also encourages the expansion of the area of supervision. Participatory oversight by the public is one of the important pillars in carrying out the controlling function of the simultaneous election. Supervision by the public (participatory) is part of the implementation of good governance in the holding of simultaneous elections in Indonesia. The level of community participation is closely related to the level of public trust, legitimacy, accountability, public service quality, and preventing public disobedience. Keywords: Information disclosure,  public service, good governance. Abstrak Penyelenggaraan pemilu serentak pertama di Indonesia penuh dengan kompleksitas permasalahannya. Bawaslu sebagai lembaga yang bertugas untuk mengawasi penyelenggaraan pemilu tersebut memiliki keterbatasan dalam hal jangkauan wilayah, personil, obyek pengawasan yang sangat banyak. Pengawasan di luar Bawaslu perlu untuk diperkuat untuk mewujudkan pemilu yang berkualitas. Urgensi keterlibatan atau peran serta masyarakat dalam pengawasan pemilu serentak, tidak saja akan memperkuat kapasitas pengawasan terhadap penyelenggaraan pemilu, namun pengawasan yang dilakukan oleh civil society pun mendorong perluasan terhadap wilayah pengawasan. Pengawasan partisipatif oleh masyarakat merupakan salah satu pilar penting dalam menjalankan fungsi controlling terhadap pemilu serentak. Pengawasan yang dilakukan masyarakat (partisipatif) merupakan bagian dari pelaksanaan good governance dalam penyelenggaraan pemilu serentak di Indonesia. Tingkat partisipasi masyarakat sangat berhubungan dengan tingkat kepercayaan masyarakat (public trust), legilimasi (legitimacy), tanggung gugat (accountability), kualitas layanan pablik (public servis quality) dan mencegah gerakan pembangkangan publik (public disobedience). Kata Kunci: Pemilu serentak; pengawasan partisipatif; pemilu; Bawaslu; good governance.

Sign in / Sign up

Export Citation Format

Share Document