scholarly journals Pengawasan Partisipatif untuk Mewujudkan Good Governance dalam Penyelenggaraan Pemilihan Umum Serentak di Indonesia

2019 ◽  
Vol 2 (4) ◽  
pp. 615-628
Author(s):  
Kadek Cahya Susila Wibawa
Keyword(s):  
Civil Society ◽  
Service Quality ◽  
Public Participation ◽  
Community Participation ◽  
Public Service ◽  
Information Disclosure ◽  
Good Governance ◽  
Public Trust ◽  
The Public ◽  
Simultaneous Election

Abstract The holding of the first simultaneous elections in Indonesia is full of the complexity of the problems. Bawaslu, as an institution tasked with overseeing the implementation of the election, has limitations in terms of area coverage, personnel, objects of oversight are very much. Supervision outside the Bawaslu needs to be strengthened to realize quality elections. The urgency of public participation in the supervision of simultaneous election is not only will strengthen the oversight capacity of the holding of elections, but an oversight by civil society also encourages the expansion of the area of supervision. Participatory oversight by the public is one of the important pillars in carrying out the controlling function of the simultaneous election. Supervision by the public (participatory) is part of the implementation of good governance in the holding of simultaneous elections in Indonesia. The level of community participation is closely related to the level of public trust, legitimacy, accountability, public service quality, and preventing public disobedience. Keywords: Information disclosure,  public service, good governance. Abstrak Penyelenggaraan pemilu serentak pertama di Indonesia penuh dengan kompleksitas permasalahannya. Bawaslu sebagai lembaga yang bertugas untuk mengawasi penyelenggaraan pemilu tersebut memiliki keterbatasan dalam hal jangkauan wilayah, personil, obyek pengawasan yang sangat banyak. Pengawasan di luar Bawaslu perlu untuk diperkuat untuk mewujudkan pemilu yang berkualitas. Urgensi keterlibatan atau peran serta masyarakat dalam pengawasan pemilu serentak, tidak saja akan memperkuat kapasitas pengawasan terhadap penyelenggaraan pemilu, namun pengawasan yang dilakukan oleh civil society pun mendorong perluasan terhadap wilayah pengawasan. Pengawasan partisipatif oleh masyarakat merupakan salah satu pilar penting dalam menjalankan fungsi controlling terhadap pemilu serentak. Pengawasan yang dilakukan masyarakat (partisipatif) merupakan bagian dari pelaksanaan good governance dalam penyelenggaraan pemilu serentak di Indonesia. Tingkat partisipasi masyarakat sangat berhubungan dengan tingkat kepercayaan masyarakat (public trust), legilimasi (legitimacy), tanggung gugat (accountability), kualitas layanan pablik (public servis quality) dan mencegah gerakan pembangkangan publik (public disobedience). Kata Kunci: Pemilu serentak; pengawasan partisipatif; pemilu; Bawaslu; good governance.

scholarly journals “Break the Corruption Chain: The Philippine Anti-Corruption Initiatives”

2020 ◽  
Vol 5 (8) ◽  
pp. 1365-1369
Author(s):  
Anthony John A. Jimenez
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Civil Service ◽  
Good Governance ◽  
Public Trust ◽  
Structured Interview ◽  
The Public ◽  
The Status ◽  
Service Commission ◽  
Philippine Government

Every government seeks to build a public service having the value of excellence and with integrity. Thus, every government should wish to constantly maintains the standard of “a public office is a public trust,” for that being said, they started various programs or initiatives specifically to curb or combat the problem of corruption in our society and encourage good governance and public thrust. This study wants to assess the implementation and monitoring of the different anti-corruption initiatives to promote good governance and enhance public trust. The problem being investigated is the effort of the Philippine Government in the implementation, and monitoring of different anti-corruption initiatives. Expressly, it ought to collect particular answer to the following question: (1) What is the status of the anti-corruption initiatives of the Philippine Government in terms of: 1.1. Implementation; and 1.2. Monitoring. The methodology used was a qualitative research. 10 respondents were chosen from the Philippine civil service commission. A semi-structured interview was utilized. The findings of the study show that the commission is continuously improving its procedure and conducting surprise visit to its satellite office to ensure the public trust, also these anti-corruption initiatives are being monitored to give an assurance to the public that they continuously provide quality, effective, and efficient public service to everyone.

scholarly journals Pengaruh Partisipasi dan Diskresi terhadap Kualitas Pelayanan Publik pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Bandung Barat (Studi Pelayanan Izin Lokasi dan Izin Mendirikan Bangunan)

2020 ◽  
Vol 23 (1) ◽  
pp. 85
Author(s):  
Bambang Subagio
Keyword(s):  
Service Quality ◽  
Public Participation ◽  
Public Service ◽  
Structural Equation ◽  
Group Discussion ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
The Public

The public service quality in The Investment and One Stop Service (TIOSS) Office of Bandung Barat Regency was not optimal. The public participation and discretion were the crucial factors to improve the quality of the public service. Hence, this research examined the influence of the public participation and discretion factors to improve the public service quality in TIOSS Office of Bandung Barat Regency. This research used the mixed method. Quantitative method was reflected through survei technique data collection which then was analyzed through Structural Equation Model and Partial Least Square. While qualitative method was reflected through Focus Group Discussion technique. The results were, first, public participation and the discretion had a positive and significant impact to the public service quality. Second, the public participation variable partially had a greater effect than the discretion variable to improve the quality of the public service. The research suggested that TIOSS Office of Bandung Barat Regency should undertake synergic, comprehensive, and continuous of public participation and discretion practices in order to improve public service quality.

scholarly journals Kualitas Pelayanan Kenaikan Pangkat Pegawai Negeri Sipil Oleh Badan Kepegawaian Daerah Kabupaten Gunung Mas

2015 ◽  
Vol 15 (1) ◽  
pp. 1-9
Author(s):  
Indah Tri Handayani
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Civil Servants ◽  
Service Reliability ◽  
Regional Employment ◽  
The Public

Good governance developments in Indonesia, further encouraging improvements in many areas of government in Indonesia. One important thing that can be done in the development of good governance is the renewal of the public service. One of the values of good governance is essential to be implemented in the public service is service quality. As with any promotion services provided by the Regional Employment Board of Gunung Mas, good service quality are the expectations of the service users are civil servants who proposed the promotion. Research, seminars and writings of experts on service delivery promotion of civil servants are good quality and havemany. The issue of promotion services qualified civil servants are still not running as it shauld. For the research conducted at the Regional Employment Board Gunung Mas is to see how the quality of service of civil servants promotions given and what are the constraints in service promotion. The maincore of service delivery promotion of civil servants is the timeliness quality of service, things that need to be considered here related to the waiting time and processing time, then the accuracy of service, relating to service reliability and error-free service as well as Ease of Getting Care, associated with a service, a serving officer/administrative staff, support facilities are like computers and others.

scholarly journals Research on Public Participation in Public Procurement: In the Context of Digital Economy

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Jiangyu Huang ◽  
Jing Li
Keyword(s):  
Big Data ◽  
Service Quality ◽  
Public Participation ◽  
Information Disclosure ◽  
Public Procurement ◽  
Digital Economy ◽  
Right To Know ◽  
The Public ◽  
Service Pricing ◽  
Big Data Technology

Public participation in public procurement is an important guarantee for its sustainable and healthy operation. In the era of digital economy and big data, public participation in information disclosure, service quality, and service pricing in public procurement plays an important role. Public private partnerships are an innovative form of public procurement. This study sorts out the issues of public participation in PPP projects, and puts forward perfect suggestions based on data thinking. In terms of public procurement project information disclosure, big data technology is used to improve the timeliness and breadth of information disclosure, and enhance the professionalism of information disclosure. Performance-oriented public procurement focuses on service quality, and guarantees service security through information platforms and professional third parties. The public uses big data to supervise social organizations, so that they actively represent the public to file lawsuits against public procurement and relieve the public's damaged rights and interests. The protection of the public's right to know, suggest and supervise is inseparable from the training of professional talents by universities. Colleges and universities attach great importance to the cultivation of big data-oriented public procurement professionals, which includes improving teachers' teaching ability, building a new knowledge system that combines big data and public procurement, and setting professional courses for students at different learning stages through connotative development.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

The relation of e-government quality on public trust and its impact on public participation

2017 ◽  
Vol 11 (3) ◽  
pp. 393-418 ◽  
Author(s):  
Rizqa Nulhusna ◽  
Puspa Indahati Sandhyaduhita ◽  
Achmad Nizar Hidayanto ◽  
Kongkiti Phusavat
Keyword(s):  
Service Quality ◽  
Public Participation ◽  
Information Quality ◽  
Interpersonal Trust ◽  
Public Trust ◽  
Institutional Trust ◽  
Is Success ◽  
Content Type ◽  
Government Quality ◽  
Systems Quality

Purpose This paper aims to answer a major challenge in the success of electronic government (e-government) implementation, viz., public participation via continual use intention and electronic word-of-mouth (eWoM). This study tries to provide some control by examining the impact of e-government quality on public trust and with continual use intention and eWoM. This study adopts the eminent information systems (IS) success model and expands the trust dimension into a multi-dimensional trust. Design/methodology/approach Data were collected using questionnaires distributed among e-government service users in Indonesia. In total, 293 respondents were analysed using structural equation modelling (SEM). Findings Of the three IS success factors, namely, systems quality, information quality and service quality, the former two are found to have significant correlation with trust. Dispositional trust has a substantial relationship with institutional trust and interpersonal trust, whereas institutional trust has a significant correlation with interpersonal trust. Institutional trust exhibits direct relationship with continual use intention and eWoM, whereas interpersonal trust has a significantly correlation with only continual use intention. Research limitations/implications This study suggests that it is plausible that user satisfaction could act as an intermediary between service quality and trust or between service quality and continual use intention. Thus, further research studies to examine satisfaction factor and its correlation with public acceptance are encouraged. Practical implications Government agencies should focus on information quality and systems quality which have a significant relation with trust development. These should be more thorough and meticulous to provide complete, secure and easy-to-use e-government information. These should also facilitate eWoM because it plays an important role in disseminating e-government (services). Originality/value This research provides a deeper and more accurate grasp on how public participation of e-government can be improved via trust.

scholarly journals The Role of Public Participation in Governance towards Achieving Sustainable Development. Part 1

2021 ◽  
Vol 8 (4) ◽  
pp. 395-404
Author(s):  
Maurice S. Nyarangaa ◽  
Chen Hao ◽  
Duncan O. Hongo
Keyword(s):  
Decision Making ◽  
Sustainable Development ◽  
Public Participation ◽  
Good Governance ◽  
Policy Formulation ◽  
Government Officials ◽  
Political Class ◽  
The Public ◽  
Decision Making Processes ◽  
The Government

Public participation aimed at improving the effectiveness of governance by involving citizens in governance policy formulation and decision-making processes. It was designed to promote transparency, accountability and effectiveness of any modern government. Although Kenya has legally adopted public participation in day-to-day government activities, challenges still cripple its effectiveness as documented by several scholars. Instead of reducing conflicts between the government and the public, it has heightened witnessing so many petitions of government missing on priorities in terms of development and government policies. Results show that participation weakly relates with governance hence frictions sustainable development. Theoretically, public participation influences governance efficiency and development, directly and indirectly, thus sustainable development policy and implementation depends on Public participation and good governance. However, an effective public participation in governance is has been fractioned by the government. Instead of being a promoter/sponsor of public participation, the government of Kenya has failed to put structures that would spur participation of citizens in policy making and other days to activities. This has brought about wrong priority setting and misappropriation of public resources; The government officials and political class interference ultimately limit public opinion and input effects on decision-making and policy formulation, which might be an inner factor determining the failure of public participation in Kenya. The study suggests the need for strengthening public participation by establishing an independent institution to preside over public participation processes.

scholarly journals Partisipasi Masyarakat dalam Pembentukan Peraturan Daerah Tentang Penggunaan Label Batik Pekalongan

2015 ◽  
Vol 10 (1) ◽  
Author(s):  
Mutia Silvia Rose
Keyword(s):  
Public Participation ◽  
Community Participation ◽  
Brand Names ◽  
Political Life ◽  
Public Hearing ◽  
Local Regulation ◽  
The Public ◽  
The People ◽  
Written Form ◽  
The Government

Partisipasi masyarakat adalah perwujudan dari masyarakat di dalam negara demokrasi, dimana pemerintahan yang di dasarkan kepada rakyat merupakan tujuan utama kehidupan berpolitik, baik dalam kebijakan maupun dalam tujuan pemerintahan. Perda Label Batik Pekalongan merupakan peraturan daerah yang mengatur tentang suatu tanda yang menunjukkan identitas dan ciri batik buatan Pekalongan yang terdiri dari tiga jenis yaitu batik tulis, batik cap atau batik kombinasi tulis dan cap. Tujuan dibentuknya Perda tersebut adalah agar masyarakat dan konsumen Batik Pekalongan tidak dirugikan akibat dari salah dalam membedakan jenis batik. Hasil penelitian ini menunjukan bahwa partisipasi masyarakat dalam pembentukan Perda tentang penggunaan label batik Pekalongan masih bersifat elitis, karena yang mendominasi mengikuti public hearing hanya pengusaha kelas atas yaitu seseorang atau kelompok orang yang memproduksi seni batik dalam bentuk tulis, cap dan kombinasi dalam jumlah besar, sudah mempunyai nama merek yang terkenal, dan pemasarannya sudah sangat luas baik di dalam negeri maupun di luar negeri. Partisipasi masyarakat dalam pembentukan perda tentang label batik pekalongan yang masih bersifat elitis dapat berpengaruh karakteristik produk hukum yang di hasilkan yaitu lebih menguntungkan pengusaha batik kelas atas, karena dalam pembuatan label batik Pekalongan merugikan dalam segi ekonomis bagi  pengusaha kelas menengah dan bawah.<br /><br />Community participation is the embodiment of the people in a democracy, where the government is based on the people as the ultimate goal of political life, both in policy and administration purposes. Label the Perda Batik Pekalongan local regulation of Batik Pekalongan Label is a sign which indicates the identity and characteristics of batik from Pekalongan which consists of three types of batik, batik or batik and stamp combination. Purpose of the establishment of the regulation is that the public and consumers are not harmed Batik Pekalongan result of incorrect in distinguishing the types of batik. The result of this research indicates that participation in the formation of legislation on the use of Pekalongan batik label still elitist, because that dominate following the public hearing only top-class entrepreneurs is a person or group of people who produce batik art in written form, stamp and combinations in bulk, already has a well-known brand names, and marketing has been very widely both domestically and abroad. Public participation in the formation of regulations about labeling Pekalongan batik is still elitist may influence the characteristics of a legal product that produced batik entrepreneurs are more favorable upper classes, as in the manufacture of Pekalongan batik label in terms of economic harm to employers middle and lower classes.<br /><br />

scholarly journals Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

2021 ◽  
Vol 235 ◽  
pp. 02031
Author(s):  
Siyue Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Guizhou Province ◽  
The Public ◽  
Key Points ◽  
Steady Improvement ◽  
Service Oriented ◽  
Speed Up

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN MARAWI KECAMATAN TIROANG KABUPATEN PINRANG

2019 ◽  
Vol 7 (3) ◽  
pp. 82-87
Author(s):  
Haizah Haizah ◽  
Muhammad Rusdi ◽  
Haeruddin Syarifuddin
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Questionnaire Data ◽  
Community Satisfaction ◽  
The Public ◽  
Data Standardization ◽  
Analysis Techniques

The purpose of this study was to determine the effect of Public Service Quality on Community Satisfaction in the Marawi Family Office, Tiroang District, Pinrang Regency. The population in conducting this study were people with male and female gender, amounting to 1,342 family cards from three environments, the sampling technique used was the Slovin formula with the results of 93 people, taken based on cluster techniques. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, interviews and documentation. Data analysis techniques are data selection, data clarification, data tabulation, data standardization using the SPSS 21 application. Based on the research taken from the results of the questionnaire data processing, the recapitulation of the Public Service Quality variable with a percentage of 64 % is included in the "Good" category, while the recapitulation of the Community Satisfaction variable is with a percentage of 63%.

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