scholarly journals Sistem Pengurusan Kualiti Berteraskan Syariah MS 1900: Pelaksanaan di Mahkamah Syariah Negeri Melaka (Shariah-based Quality Management System MS 1900: An Implementation at Melaka State Syariah Court)

2021 ◽  
Vol 8 (3) ◽  
pp. 51-73
Author(s):  
Nur Fatin Nabilah Shahrom ◽  
Siti Arni Basir
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Structured Interview ◽  
Top Management ◽  
Analysis Techniques ◽  
Management Leadership ◽  
Special Committees

This article focuses on the implementation of Shariah-based Quality Management System (QMS) MS 1900 in Melaka State Syariah Court (MSSC) which is one of the earliest Syariah Courts being certified with the MS 1900 QMS. This study was conducted with a case study strategy that uses a semi-structured interview technique involving 11 informants consisting of top management and the committee members at MSSC. Findings of this study were discovered by employing thematic analysis techniques with the help of Atlas.ti software 8. The findings indicated that there were 13 steps in the implementation of MS 1900 MSSC that is start work on ISO 9000, top management leadership, visits to benchmark institutions, the establishment of special committees, resource management, documentation, procurement and supply, Management Review Meeting (MRM), continuous improvement, internal audit, external audit and services at MSSC. The findings of this study can help other institutions to get guidance to start MS 1900 implementation of pending successfully certified by SIRIM. .

Malaysian Islamic quality management system MS1900

Humanomics ◽  
2017 ◽  
Vol 33 (2) ◽  
pp. 239-254 ◽  
Author(s):  
Siti Arni Basir ◽  
Ilhaamie Abdul Ghani Azmi ◽  
Sharifah Hayaati Syed Ismail ◽  
Patmawati Ibrahim ◽  
Hasan Albanna Mohamed
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Structured Interview ◽  
Team Work ◽  
Content Type ◽  
Management Commitment ◽  
12 Steps

Purpose This study aims to explore the steps carried out in the implementation of Islamic Quality Management System (QMS) MS 1900 in Malacca zakat institution. Design/methodology/approach A case study strategy was used to explore the process of MS 1900 implementation at Malacca Zakat Center (MZC). Semi-structured interview with Top Management Officers, Managers, Shar’iah Officer, Quality Systems Officers and Auditors was used as main data collection method, and it was triangulated with data collected from documents and observations. The data were analysed by employing thematic analysis method. Findings The study found that there are 12 steps involved in MS 1900 implementation at MZC, namely, identifying gaps, understanding MS 1900, outlined quality policies and objectives, team work establishment, management representative establishment, management commitment, documentations, determining the quality scope system, implementing the MS 1900, internal audit, evaluating QMS performance and surveillance audit. All steps were carried out effectively with the cooperation of management and employees at MZC. Research limitations/implications The findings from this study can be employed by managers who intend to implement MS 1900 effectively in their organizations. Originality/value This study adds to the knowledge of the emergence of the first ever Islamic QMS MS 1900. It also contributes meticulous insights into the MS 1900 implementation particularly in the zakat centre.

scholarly journals Steps to Implement ISO 9000: 2005 Quality Management System: Case Study at Malaysian Higher Education Institutions/ Langkah-Langkah Pelaksanaan Sistem Pengurusan Kualiti ISO 9000:2005: Kajian Kes Di Institusi Pengajian Tinggi Malaysia

2019 ◽  
Vol 11 (3) ◽  
Author(s):  
Siti Arni Basir ◽  
Ilhaamie Abdul Ghani Azmi ◽  
Sharifah Hayaati Syed Ismail al Qudsy ◽  
Musaiyadah Ahmadun ◽  
Syahrul Nizam Kamaruzzaman ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Organizational Context ◽  
Quality Management System ◽  
Empirical Studies ◽  
Iso 9000 ◽  
Structured Interview ◽  
Research Strategy ◽  
Context Analysis

ISO 9000 is a quality management system widely used. ISO 9000 has begun being implemented in Malaysia's IPT since the 1990s as one of the initiatives for quality assurance. While the number of HEIs in Malaysia that are implementing ISO 9000 is increasing, however, empirical studies of the implementation of the system are still underdeveloped. Therefore, the objective of this article is to study the implementation steps of ISO 9000 quality management system at Malaysian HEI. This study uses a qualitative approach by using case study as a research strategy. A public HEI located in Selangor was chosen as a research location. This study uses a semi-structured interview method carried out on fifteen informants who are actively involved in the implementation of ISO 9000. The informants represent the categories of faculty management, quality coordinator and lecturers. The data were analyzed using thematic analysis method which was assisted by Nvivo software. The research finding show that the implementation of ISO 9000 in the HEI involves seven steps; organizational context analysis, training, leadership, development of work groups, implementation, monitoring and improvement. All these steps have been well implemented with participation from all faculty members. The results of this study contribute to the development of knowledge related to the implementation of ISO 9000: 2015 in Malaysian HEI.  The research findings can be employed as a guideline to university administrators, public sector officers or corporate managers in their effort to implement ISO 9000 effectively in their respective organizations.

scholarly journals Towards MS1900:2005 Quality Management System from Islamic Perspective: A Case Study at MACS

2015 ◽  
Vol 2 (1) ◽  
Author(s):  
Arbain Sarion ◽  
Ummi Salwa Ahmad Bustamam ◽  
Amir Shaharudin
Keyword(s):  
Quality Management ◽  
Business Strategy ◽  
Management System ◽  
Quality Management System ◽  
Research Question ◽  
Initial Point ◽  
Structured Interview ◽  
Research Unit ◽  
Islamic Perspective

This study explores strategies implemented by applicants towards achieving a quality management system from Islamic perspective, MS1900:2014 which ultimately will assist other organizations in pursuing the similar standard. A case study approach was used as methodology for the study. A semi-structured interview was carried out to answer the research question. The interview was conducted with Manager of Service Monitoring Division at Malaysian Airports Consultancy Services (MACS). The study found that there are several strategies implemented by MACS in accomplishment of the standard. Those strategies can be divided into two phases. Seeking a support and authorization from top management is the initial point for pursuing standards management system. A specific department or unit should be setting up in order to strategically obtaining the standard. This study focused the strategy implemented by a unique research unit in getting the MS1900:2014 which might be inadequate to be adopted by other organizations. Keywords: Quality Management System from Islamic Perspective, MS1900:2014, Case Study, Business Strategy

Quality management system and accreditation of measurements in a surface science laboratory: the case study of MiNALab

2014 ◽  
Vol 46 (10-11) ◽  
pp. 927-930 ◽  
Author(s):  
Erica Iacob ◽  
Lia Vanzetti ◽  
Salvatore Gennaro ◽  
Federico Pecoraro ◽  
Damiano Giubertoni ◽  
...  
Keyword(s):  
Quality Management ◽  
Surface Science ◽  
Management System ◽  
Quality Management System ◽  
Science Laboratory

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

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