Customer-Driven Product Design Selection Using Web Based User-Generated Content

2011 ◽  
Author(s):  
L. Wang ◽  
B. D. Youn ◽  
S. Azarm ◽  
P. K. Kannan
Keyword(s):  
Product Design ◽  
User Generated Content ◽  
Web Based ◽  
Customer Data ◽  
Survey Techniques ◽  
Customer Preferences ◽  
Public Media ◽  
Systematic Effort ◽  
Design Selection ◽  
Customer Survey

Acquisition of the customer data for product design selection using conventional customer survey techniques can be a time-consuming and costly undertaking. The aim of this paper is to overcome this limitation by using web based User-Generated Content (UGC) as an alternative to the conventional customer survey techniques. UGC refers to various public media contents created by web users including contents in online customer reviews, blogs, and social networking interactions. So far, there has not been any systematic effort in using UGC in design selection for a customer durable product. Using UGC in product design selection is not an easy task because UGC can be freely expressed and written by customers with little constraints, structure and bounds. As a result, UGC can contain a lot of noise, variability in content and even bias induced by the customers. In order to make use of UGC, this paper develops a systematic methodology for eliciting product attributes from UGC, constructing customer preference models and using these models in design selection. To demonstrate the proposed method, design selection of a smartphone using UGC is considered as an example. It is shown in the example that the proposed method can provide a reasonable estimation of customer preferences while being useful for product design selection.

Interactive Product Design Selection With an Implicit Value Function

2002 ◽  
Author(s):  
K. Maddulapalli ◽  
S. Azarm ◽  
A. Boyars
Keyword(s):  
Product Design ◽  
Decision Maker ◽  
Trial Design ◽  
Value Function ◽  
Automated Method ◽  
Design Alternatives ◽  
Interactive Product ◽  
Electric Drill ◽  
Selection For ◽  
Design Selection

We present an automated method to aid a Decision Maker (DM) in selecting the ‘most preferred’ from a set of design alternatives. The method assumes that the DM’s preferences reflect an implicit value function that is quasi-concave. The method is iterative, using three approaches in sequence to eliminate lower-value alternatives at each trial design. The method is interactive, with the DM stating preferences in the form of attribute tradeoffs at each trial design. We present an approach for finding a new trial design at each iteration. We provide an example, the design selection for a cordless electric drill, to demonstrate the method.

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

scholarly journals Pengembangan Sistem Informasi Berbasis Web Untuk Pendistribusian Gas LPG

2021 ◽  
Vol 3 (1) ◽  
pp. 20-28
Author(s):  
Wiki Aji Putra Pena ◽  
Lanto Ningrayati Amali ◽  
Manda Rohandi ◽  
Edi Setiawan
Keyword(s):  
Business Owners ◽  
Prototype Model ◽  
Distribution Data ◽  
Surveillance Systems ◽  
Liquefied Petroleum Gas ◽  
Gas Distribution ◽  
Web Based ◽  
Customer Data ◽  
Supervision Process ◽  
Access Rights

Jenis gas LPG (Liquefied Petroleum Gas) ukuran 3 kg hanya diperuntukkan bagi masyarakat miskin dan pelaku UKM, tetapi jenis gas ini juga dinikmati oleh masyarakat yang mampu dan pelaku industry. Hal ini terjadi karena tidak adanya sistem pengawasan yang terkomputerisasi mengenai pendistribusian gas LPG 3 kg yang dilakukan oleh agen dan pangkalan. Penelitian ini bertujuan untuk mengembangkan sistem informasi pendistribusian gas LPG 3 kg di PT.P(Persero) Gorontalo berbasis web. Metode pengembangan sistem yang digunakan adalah model Prototype. Penelitian ini menghasilkan sistem aplikasi yang memberikan hak akses bagi admin untuk dapat menginputkan data yang dibutuhkan seperti data pelanggan, data pangkalan, data distribusi ke pangkalan dan data distribusi ke pelanggan. Sistem ini juga dapat mempermudah pihak agen dalam proses pendistribusian gas LPG 3 kg dan membantu PT.P(Persero) Gorontalo dalam proses pengawasan. Liquefied Petroleum Gas (LPG) in 3kg packaging is reserved actually for poor and SMEs, yet the gas is also utilized by well-off people and business owners. This occurs because of the absence of computerized surveillance systems of the gas distribution by the agent and outlet. This study aimed to develop a web-based system of 3kg Liquefied Petroleum Gas information distribution in PT.P(Persero) Gorontalo; a prototype model was used to develop the system. This research resulted in a system that provides access rights for administrators to be able to input required data, such as customer data, outlet data, outlet distribution data, and customer distribution data. The systems also help the process of 3kg Liquefied Petroleum Gas distribution and PT.P(Persero) Gorontalo in terms of the supervision process.

scholarly journals Sistem Pendukung Keputusan Kelayakan Penerimaan Nasabah Menggunakan Metode Profile Matching

2020 ◽  
Vol 5 (1) ◽  
pp. 98
Author(s):  
Anita Ahmad Kasim ◽  
Raziyan Dwi Pathan
Keyword(s):  
Programming Languages ◽  
Small And Medium Enterprises ◽  
Web Based ◽  
Customer Data ◽  
Matching Process ◽  
Customer Acceptance ◽  
Profile Matching ◽  
Long Time ◽  
Small Medium Enterprises ◽  
Medium Enterprises

 Abstract—PT Sarana Sulteng Ventura is one company that aims to provide loan capital is micro, small, and medium enterprises (UMKM) as a venture partner timed short or long to be able to stand on its own with loan capital that fits with the kind of effort that it takes for the customer. In providing venture capital loans, the company has some terms and conditions that apply. and the company still cultivate customer data manually so that it takes quite a long time. Then with this author makes the eligibility decision support system which will facilitate customer acceptance staff employees of PT Sarana Sulteng Ventura to pre-screen customer deserves a loan business capital to client or small medium enterprises. The researchers used a system that is web -based systems using the programming language PHP and MySQL into its data base processing and sublime text 2 as editor of programming languages. This research used the method of profile matching process to perform the calculation of assessments to help give the eligibility decision of acceptance the customer at PT. Sarana Sulteng Ventura city of Palu.

scholarly journals Revitalisasi Sistem Administrasi Jurusan Manajemen

2017 ◽  
Vol 2 ◽  
pp. 817
Author(s):  
Wayan Cipta ◽  
Fridayana Yudiaatmaja
Keyword(s):  
Product Development ◽  
Product Design ◽  
Requirement Analysis ◽  
Product Testing ◽  
Web Based ◽  
Waterfall Model

Jurusan Manajemen saat ini berupaya melakukan inovasi dan perbaikan administrasi diawali melalui penelitian. Penelitian mengenai revitalisasi administrasi  dilakukan dalam upayanya melakukan perbaikan administrasi di Jurusan Manajemen Undiksha. Penelitian ini merupakan penelitian pengembangan karena pada prinsipnya penelitian ini berupaya untuk mengembangkan sistem administrasi dengan sebelumnya mendeskripsikan konten apa saja yang  perlu direvitalisasi di Jurusan Manajemen. Hasil penelitian ini adalah desain aplikasi administrasi yang selanjutnya dikembangkan menjadi prototipe produk dalam bentuk sistem administrasi dokumen menggunakan web-based technology dengan bahasa JAVA. Dalam pengembangan produk sistem administrasi  tersebut dilakukan tahapan riset dengan menggunakan waterfall model yang mencakup: (1) analisis kebutuhan (requirement analysis), (2) desain produk (product design), (3) pengembangkan produk (product development), (4) melakukan uji coba produk (product testing), dan (5) pemeliharaan produk sistem administrasi (maintenance).  

scholarly journals The Implementation of Customer Relationship Management (CRM) Supported by SMS Gateway Technology

2019 ◽  
Vol 16 (1) ◽  
pp. 45
Author(s):  
Komang Redy Winatha
Keyword(s):  
Customer Relationship Management ◽  
Service Management ◽  
Environmental Changes ◽  
Relationship Management ◽  
Customer Relationships ◽  
Customer Relationship ◽  
Web Based ◽  
Customer Data ◽  
Gateway Technology ◽  
Web Based System

Responding to the higher restaurant industry competition, the Mailaku Roemah Nongkrong restaurant was not too flexible in facing an environmental changes. It was still using manual technology while there was an advancing technological developments. It was still applying the internal resources for business development. One way to overcome this problem is by utilizing technology and the concept of customer relationship management (CRM). CRM is a marketing strategy to create and maintain customer relationships and reduce the possibility of customers moving to other competitors. This study presented the development and implementation of CRM in a web-based system that was supported by sms gateway technology. The research methodology that will be used in this study consists of some steps, such as library study, observation, interviews, and system development which was divided into analysis, design, coding, and testing. The result was a web-based system was able to manage customer data, product promotion, and customer service management to create good relationships with customers. This system can be as an alternative for restaurants and customers in establishing practical business communication.

scholarly journals The Method for Product Design Selection with Incomplete Linguistic Weight Information Based on Quality Function Deployment in a Fuzzy Environment

2013 ◽  
Vol 2013 ◽  
pp. 1-10 ◽  
Author(s):  
Ming Li
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Design Development ◽  
Quality Function ◽  
Advantages And Disadvantages ◽  
Fuzzy Environment ◽  
Design Requirements ◽  
Design Selection ◽  
The Given ◽  
The Relationship

The selection of a design for the given product is a critical problem in product design development. Focuses of the designers and customers on the design are not identical. In order to bridge the gap and provide a more relaxing way to select the design, a new method based on quality function deployment (QFD) is proposed. In such a method, customers are required to give their linguistic preferences on the design with respect to the customer requirements (CRs). In the rating of the weight of CRs, they are allowed to provide incomplete linguistic weight information and the objective optimization model is proposed to derive the exact linguistic weight information. Designers are required to rate the correlation between design requirements (DRs) and the relationship between the CRs and DRs to construct the house of quality. Opinions given by the customers are translated into the opinions with respect to the DRs based on the QFD. Afterwards, the priorities of the designs and design requirements are determined. The assessment results not only show the contribution of each design requirement to the customer satisfaction but also show the advantages and disadvantages of each design from the designers’ perspective clearly and directly. An example is provided to validate the applicability of the proposed method.

www.wapip.com: A Special-Purpose Search Engine for Web Applications in Product Introduction Process

2000 ◽  
Author(s):  
G. Q. Huang ◽  
B. Shen ◽  
K. L. Mak
Keyword(s):  
Product Design ◽  
Search Engine ◽  
Web Applications ◽  
General Purpose ◽  
New Product Introduction ◽  
Design Development ◽  
Product Introduction ◽  
Web Based ◽  
The Right ◽  
Design And Manufacture

Abstract There have been widespread interests in the development and application of World Wide Web (WWW) to support decision-making activities in product design and manufacture. An increasing number of web applications are emerging and a large number of practitioners are keen on trying these web-based decision support systems. In the meanwhile, it becomes increasingly difficult to surf for appropriate web applications on the Internet with general-purpose search engines. This paper describes a web site, WAPIP, that has been developed specifically to support new product introduction activities. It provides databases for software vendors and researchers to register their web applications with the “wapip” search engine. It also provides facilities to support practitioners in product design and manufacture to search rapidly for the right web applications suitable for solving their problems. This paper discusses the various issues regarding the design, development and operation of this “wapip” search engine.

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