USING PLATFORM STRATEGIES IN THE DEVELOPMENT OF INTEGRATED PRODUCT-SERVICE SOLUTIONS

2019 ◽  
Vol 23 (04) ◽  
pp. 1950034
Author(s):  
SIRI JAGSTEDT ◽  
MAGNUS PERSSON
Keyword(s):  
Holistic Perspective ◽  
Product Service

Providers of product-service solutions find it challenging to simultaneously manage an increasing need for customised offerings along with internal demands for efficiency. To manage this balance, this paper explores the utilisation of platform strategies in the development of integrated product-service solutions. While platform strategies have been employed for many years in the development of physical products, this paper focuses on platform strategies in the development of solutions that combine both products and services. Based on a case study, we identify different assets that can be shared by these integrated product-service solutions and provide rationales for using platform strategies for solutions. We emphasise the potential of applying platform strategies while acknowledging the need for a holistic perspective on what assets to share among solutions. In particular, we draw attention to knowledge platforms as a basis for development of product-service solutions. The potential from using technology and usage knowledge platforms is highlighted in particular.

scholarly journals Product-Service Systems and Sustainability: Analysing the Environmental Impacts of Rental Clothing

2021 ◽  
Vol 13 (4) ◽  
pp. 2118
Author(s):  
Emma Johnson ◽  
Andrius Plepys
Keyword(s):  
Environmental Impacts ◽  
Business Models ◽  
Service Systems ◽  
Environmental Benefits ◽  
Fast Fashion ◽  
Product Service ◽  
Potential Impact ◽  
Environmental Savings ◽  
Product Service Systems

Business models like product-service systems (PSSs) often recognise different sustainability goals and are seen as solutions for the impacts of consumption and fast fashion, but there is a lack of evidence supporting the environmental claims of such business models for clothing. The research aimed to understand if rental clothing business models such as PSSs have the environmental benefits often purported by quantifying the environmental impacts of rental formal dresses in a life-cycle assessment (LCA) in a case study in Stockholm, Sweden. The effects of varying consumer behaviour on the potential impact of a PSS vs. linear business model are explored through three functional units and 14 consumption scenarios. How users decide to engage with clothing PSSs dictates the environmental savings potential that a PSS can have, as shown in how many times consumers wear garments, how they use rental to substitute their purchasing or use needs, as well as how consumers travel to rental store locations.

scholarly journals A FMEA Based Method for Analyzing and Prioritizing Performance Risk at the Conceptual Stage of Performance PSS Design

2021 ◽  
Vol 1 ◽  
pp. 81-90
Author(s):  
John Bake Sakwe ◽  
Marcus Pereira Pessoa ◽  
Sipke Hoekstra
Keyword(s):  
Failure Modes ◽  
Manufacturing Companies ◽  
Performance Risk ◽  
Performance Contracts ◽  
Product Service ◽  
Optical Sorting ◽  
Fmea Method ◽  
Performance Challenges ◽  
Product Service Systems

AbstractWith the quest for enhancing competitive position, fulfilling customer and sustainability demands, increasing profitability, asset manufacturing companies are now adapting assets towards product service systems (PSS) offered through performance contracts. Despite several benefits, the shift to performance PSS exposes industrial asset manufacturers' to performance challenges and risks. Currently, PSS designers face a challenge to exhaustively identify potential failures during PSS development. Knowledge of Product failures is critical prior to the engineering of PSS. This paper proposes a failure modes and effects analysis (FMEA) method to support designers' prioritise critical failures in performance PSS development. A case study of an optical sorting machine is used to demonstrate the method's application.

A synthetical development approach for rehabilitation assistive smart product–service systems: A case study

2021 ◽  
Vol 48 ◽  
pp. 101310
Author(s):  
Guo Jia ◽  
Guiyi Zhang ◽  
Xin Yuan ◽  
Xiaosong Gu ◽  
Heshan Liu ◽  
...  
Keyword(s):  
Service Systems ◽  
Product Service ◽  
Smart Product ◽  
Development Approach ◽  
Product Service Systems

scholarly journals Digital Product–Service Innovation and Sustainability: A Multiple-Case Study in the Capital Goods Industry

2021 ◽  
Vol 13 (11) ◽  
pp. 6342
Author(s):  
Alberto de la Calle ◽  
Inmaculada Freije ◽  
Aitor Oyarbide
Keyword(s):  
Supply Chain ◽  
Service Innovation ◽  
Multiple Case Study ◽  
Bottom Line ◽  
Capital Goods ◽  
Case Study Methodology ◽  
Digital Product ◽  
Product Service ◽  
Multiple Case

Digitalisation, servitisation, and sustainability are keywords for the current and future development of the manufacturing industry. However, their interaction in the context of an organisation and its supply chain is unclear. This study examines how digital product–service innovation (PSI) or digital servitisation affects sustainability, considering the triple bottom line perspective, as well as identifies the underlying causes. Moreover, this study analyses the role played by supply-chain strategic collaboration, both internal and external to the company, in digital PSI and sustainability. Using a multiple-case study methodology and B2B market perspective, four companies belonging to the capital goods industry were analysed. Our findings indicate that digitalisation is leveraging both basic and advanced services in their impact on economic and environmental sustainability dimensions, while the results are limited in social sustainability. In addition, supply-chain integration is relevant for digital PSI. Internal integration is required for both basic and advanced services, while external integration is especially important in advanced services. We conclude by emphasising that companies should acquire digital capabilities to develop defensive and offensive business strategies that ultimately affect sustainability.

A Systematic Function Recommendation Process for Data-Driven Product and Service Design

2017 ◽  
Vol 139 (11) ◽  
Author(s):  
Zhinan Zhang ◽  
Ling Liu ◽  
Wei Wei ◽  
Fei Tao ◽  
Tianmeng Li ◽  
...  
Keyword(s):  
Subjective Experience ◽  
Vital Role ◽  
Data Driven ◽  
Design Parameters ◽  
Sound Design ◽  
New Paradigm ◽  
Senior Managers ◽  
Product Service ◽  
Target User

This paper presents a systematic function recommendation process (FRP) to recommend new functions to an existing product and service. Function plays a vital role in mapping user needs to design parameters (DPs) under constraints. It is imperative for manufacturers to continuously equip an existing product/service with exciting new functions. Traditionally, functions are mostly formulated by experienced designers and senior managers based on their subjective experience, knowledge, creativity, and even heuristics. Nevertheless, against the sweeping trend of information explosion, it is increasingly inefficient and unproductive for designers to manually formulate functions. In e-commerce, recommendation systems (RS) are ubiquitously used to recommend new products to users. In this study, the practically viable recommendation approaches are integrated with the theoretically sound design methodologies to serve a new paradigm of recommending new functions to an existing product/service. The aim is to address the problem of how to estimate an unknown rating that a target user would give to a candidate function that is not carried by the target product/service yet. A systematic function → product recommendation process is prescribed, followed by a detailed case study. It is indicated that practically meaningful functional recommendations (FRs) can indeed by generated through the proposed FRP.

Exploring digital servitization trajectories within product–service–software space

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Juliana Hsuan ◽  
Marin Jovanovic ◽  
Diego Honorato Clemente
Keyword(s):  
Small Sample Size ◽  
Small Sample ◽  
Software Systems ◽  
Structured Interviews ◽  
Content Type ◽  
Digital Ecosystem ◽  
Product Service ◽  
Practical Implications ◽  
Mapping Exercise

PurposeThis study shows various pathways manufacturers can take when embarking on digital servitization (DS) journeys. It builds on the DS and modularity literature to map the strategic trajectories of product–service–software (PSSw) configurations.Design/methodology/approachThe study is exploratory and based on the inductive theory building method. The empirical data were gathered through a workshop with focus groups of 15 servitization manufacturers (with 22 respondents), an on-site workshop (in-depth case study), semi-structured interviews, observations and document study of archival data.FindingsThe DS trajectories are idiosyncratic and dependent on design architectures of PSSw modules, balancing choices between standardization and innovation. The adoption of software systems depends on the maturity of the industry-specific digital ecosystem. Decomposition and integration of PSSw modules facilitate DS transition through business model modularity. Seven testable propositions are presented.Research limitations/implicationsWith the small sample size from different industries and one in-depth case study, generalizing the findings was not possible.Practical implicationsThe mapping exercise is powerful when top management from different functional departments can participate together to share their expertise and achieve consensus. It logs the “states” that the manufacturer undergoes over time.Originality/valueThe Digital Servitization Cube serves as a conceptual framework for manufacturers to systematically map and categorize their current and future PSSw strategies. It bridges the cross-disciplinary theoretical discussion in DS.

Implementation of Business Intelligence in Product Services a Banking (Case Study: PT Bank Sumsel Babel Baturaja Branch)

2017 ◽  
Vol 9 (2) ◽  
Author(s):  
Sekar Sari Wiradarma ◽  
Ken Dhita Tania ◽  
Dinna Yunika Hardiyanti
Keyword(s):  
Decision Making ◽  
Business Intelligence ◽  
Quality Information ◽  
Product Data ◽  
Product Service ◽  
History Of ◽  
Adaptive Nature ◽  
User Friendly ◽  
Intelligence Application

AbstractBusiness Intelligence (BI) is a collection of theories, methodologies, processes, architectures, and technologies that convert raw data into quality information for business purposes. BI can handle a large amount of information that can help in identifying problems and developing new opportunities. In designing and implementing Business Intelligence (BI) concept for monitoring banking product service using reference business intelligence roadmap approach. Business intelligence roadmap is one example of BI development that can be emulated because of its agile and adaptive nature and is intended to support the development of BI. By utilizing Business Intelligence application on transaction history of banking product data, it is hoped able to produce information that can support in giving recommendation and decision making appropriately. The data and information generated also become more accessible and easier to understand (user friendly).Keywords: business intelligence, business intelligence roadmap, OLAP, banking products

Examining effectiveness of online and offline channel integration

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Chung Heon Oh
Keyword(s):  
Design Methodology ◽  
Distribution Systems ◽  
Distribution Channel ◽  
Brown Seaweed ◽  
Graphic User Interface ◽  
Market Penetration ◽  
Content Type ◽  
Channel Integration ◽  
Product Service

Purpose Channel conflicts between initial providers (IPs) and independent middlemen (IMM) can hinder the market penetration of IPs, especially for small- and medium-sized enterprises with low brand awareness. Design/methodology/approach A case study is used to describe the introduction of an agent-friendly graphic user interface (AFGUI) as a compromise for the basic needs of the IP and IMM, both for the successful market entry of IPs and to encourage the IMM to accept original brand manufacturing (OBM), which can maximize the benefits of IPs after a successful product/service launch. Findings This case study shows that the AFGUI significantly contributes to increasing the IMM’s OBM selection. Comparing the “before AFGUI introduction” group to the group of IMMs who have been SeaHerb’s – a manufacturer of brown seaweed extract – IMM for fewer than three years shows that the latter group’s OBM selection can positively affect the order amount. Originality/value The AFGUI can integrate traditional offline distribution channel systems into online distribution systems. Regarding the AFGUI’s functional effectiveness for preventing fake sellers and fake products, further research on its adoption by online platform providers (e.g. Amazon and eBay) is recommended.

Job Search at Naukri.com

2011 ◽  
pp. 58-87
Author(s):  
Sanjeev Swami
Keyword(s):  
Job Search ◽  
Critical Analysis ◽  
Background Information ◽  
Job Seekers ◽  
Product Service ◽  
Time Periods ◽  
Search Market ◽  
Job Search Methods ◽  
Dot Com

This chapter presents the case study of a successful dot-com venture in India, Naukri.com, in the job search market. We begin by providing an overview of job search methods in both general and the specific Indian contexts. The advent and growth of the e-recruitment market is also discussed. We then provide background information for Naukri.com by focusing on its business model, growth, organizational structure and human resource management. The product/service offerings of Naukri.com for recruiters and job-seekers are discussed next. We then provide a critical analysis of the consumers of the company and its competitors. We conclude by assessing Naukri.com’s marketing strategy during initial (1997-2000) and recent (2001-2004) time periods.

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