scholarly journals Effective user experience in online technical communication courses

2015 ◽  
Author(s):  
Marjorie Rush Hovde
Keyword(s):  
User Experience ◽  
Technical Communication

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

Creating Content That Influences People: Considering User Experience and Behavioral Design in Technical Communication

2019 ◽  
Vol 50 (4) ◽  
pp. 376-400
Author(s):  
Gustav Verhulsdonck ◽  
Nadya Shalamova
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Cognitive Biases ◽  
Experience Design ◽  
User Experience Design ◽  
Technical Communicators ◽  
Behavioral Design ◽  
Information Products ◽  
Digital Assets ◽  
People Today

As people today use information products in contexts with distractions, we need to design for people’s attention. User experience design routinely relies on behavioral design to engage distracted users and nudge them toward specific behavior. Although practiced in user experience design, behavioral design is less known in technical communication. In this article, we use the CHOICES (Context, Habits, Other people, Incentives, Congruence, Emotions, and Salience) framework developed by McKinsey’s Behavioral Lab to introduce students to learn about behavioral design principles that make use of cognitive biases to influence people. We maintain that behavioral design is useful for technical communicators because they create digital assets that are part of the user experience.

Cognition, Care, and Usability: Applying Cognitive Concepts to User Experience Design in Health and Medical Contexts

2020 ◽  
pp. 004728162098156
Author(s):  
Kirk St.Amant
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Patient Expectations ◽  
Experience Design ◽  
Script Theory ◽  
User Experience Design ◽  
Medical Materials

Meeting the needs of users requires an understanding of the contexts where they interact with materials. This entry presents an approach for integrating script theory into usability to develop medical materials individuals can use in the settings where they receive or perform healthcare activities. The entry introduces technical communication professionals to script theory and presents mechanisms for using script theory to research patient expectations of and presents usable materials for health and medical contexts.

scholarly journals Designing Telecollaborative Projects for Professional Communication and User Experience

2021 ◽  
Vol 27 (5) ◽  
pp. 450-471
Author(s):  
Elisabet Arnó-Macià ◽  
Mary McCall ◽  
Daniel Kenzie ◽  
Suvi Isohella ◽  
Bruce Maylath
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Professional Communication ◽  
Future Performance

This article draws on Trans-Atlantic and Pacific Project (TAPP) collaborations (e.g., [Arnó, 14] [Vandepitte, 16]) to show how students in already-existing technical communication classes can join other classes in realistic transnational projects through ICT and thereby acquire and enhance various types of transversal competences necessary to students’ future performance in a globalized workplace.

Extending Design Thinking, Content Strategy, and Artificial Intelligence into Technical Communication and User Experience Design Programs: Further Pedagogical Implications

2022 ◽  
pp. 004728162110725
Author(s):  
Jason Tham ◽  
Tharon Howard ◽  
Gustav Verhulsdonck
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Professional Practice ◽  
Technical Communication ◽  
Design Thinking ◽  
Experience Design ◽  
User Experience Design ◽  
Ux Design ◽  
Content Strategy ◽  
Communication Pedagogy

This article follows up on the conversation about new streams of approaches in technical communication and user experience (UX) design, i.e., design thinking, content strategy, and artificial intelligence (AI), which afford implications for professional practice. By extending such implications to technical communication pedagogy, we aim to demonstrate the importance of paying attention to these streams in our programmatic development and provide strategies for doing so.

User Experience Methods in Research and Practice

2021 ◽  
pp. 004728162110444
Author(s):  
Candice Lanius ◽  
Ryan Weber ◽  
Joy Robinson
Keyword(s):  
Mixed Methods ◽  
Literature Review ◽  
Research Methods ◽  
User Experience ◽  
Systematic Literature Review ◽  
Technical Communication ◽  
Usability Testing ◽  
Research And Practice ◽  
Survey Results ◽  
Published Research

User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.

scholarly journals User Experience and Technical Communication: Beyond Intertwining

2021 ◽  
Vol 51 (4) ◽  
pp. 343-349
Author(s):  
Emma J. Rose ◽  
Joanna Schreiber
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Special Issue ◽  
The Past ◽  
New Methods

In this special issue, we reflect on the past and current connections between TC and UX, it is important to recognize the value the two fields bring to one another. The articles in this collection illustrate a move into new spaces, incorporating new methods, and forging new connections and provide us an opportunity to conceptualize the continuously evolving relationship between the fields.

Transitioning from Technical Communication to User Experience (UX)

2016 ◽  
Vol 8 (3) ◽  
pp. 1-14
Author(s):  
Tammy Rice-Bailey ◽  
Nadya Shalamova
Keyword(s):  
User Experience ◽  
Technical Communication ◽  
Professional Community ◽  
Degree Program ◽  
Academic Program ◽  
Academic Programs ◽  
Community Partners ◽  
Communication Design ◽  
Industry Collaboration

This article details a collaboration between a Technical Communication (TC) academic program at Milwaukee School of Engineering and its User Experience (UX) industry and community partners. This collaboration resulted in rethinking a TC degree program and establishing a new UX and Communication Design B.S. degree program. This article responds to TC scholarship calling for increased collaboration between academia and industry. The authors further explain how this particular collaboration was guided by Stakeholder Theory, enabling the program to identify its stakeholders and balance their differences while establishing new partnerships with the UX professional community. This article presents a case study of academia/industry collaboration and details both the challenges and successes that emerged during a program redesign. It concludes with models, a tools, and preliminary lessons that can assist other academic programs considering or undergoing similar curriculum or programmatic changes.

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