Gurus and Indian Epistemologies

2007 ◽  
Vol 16 (2) ◽  
pp. 180-192 ◽  
Author(s):  
Edwina Pio

This article intertwines pedagogy and Indian epistemologies by offering the use of parables in the education of management consultants, particularly those seeking to work in India. Through the presentation of a field report in the form of parables constructed from lived-in and lived-through consultancy assignments, this article highlights the labor-intensive textile sector of India that employs approximately 35 million people. The parables are presented in a format that can be utilized to understand and unpack the complexity of India that is a far cry from the glossy images of India's expanding IT prowess. The article argues for the need to develop consultants who, in grappling with knowledge and action, can move beyond Western templates in management consulting.

Author(s):  
Ewan Ferlie ◽  
Sue Dopson ◽  
Chris Bennett ◽  
Michael D. Fischer ◽  
Jean Ledger ◽  
...  

The chapter discusses management consultants and consulting knowledge in health care, highlighting significant expenditure on consultancy and how consultants have shaped thinking in public services, which some critics suggest has served consultants’ own (financial) interests. The chapter then discusses the way consultants mobilize management knowledge and frame clients’ problems and solutions. It discusses an empirical case study of a consultancy project to redesign NHS organizations to make substantial ‘efficiency savings’. Here, consultants framed the NHS’s problem and solution, and then imposed an organizational redesign. Local NHS managers and clinicians framed the NHS’s problem differently, doubting the consultants’ framing and proposing redesign, but feeling unable to engage in dialogue about these concerns. Consequently, they engaged with the project in a calculated and defensive way, superficially accepting the redesign while waiting for its implementation to fail. Thus, the chapter demonstrates framing politics surrounding management consulting knowledge.


2016 ◽  
Vol 39 (6) ◽  
pp. 706-738 ◽  
Author(s):  
Matias Bronnenmayer ◽  
Bernd W. Wirtz ◽  
Vincent Göttel

Purpose This paper aims to conceptualize perceived management consulting success, derive relevant success factors based on principal-agent theory and the resource-based view as well as investigate the particular factors’ influence. Management consulting has become important for improving the competitiveness of a variety of firms. Surprisingly, there is little empirical evidence clarifying what constitutes a successful management consulting project. Design/methodology/approach The authors conduct a survey to empirically investigate the hypotheses. They develop the survey instrument through a literature review, expert interviews, a pre-test and an item-sorting test. To analyze the data from 348 management consultants, the authors apply structural equation modeling. Additionally, they choose a triangulation approach by asking secondary informants about the originally surveyed consultants’ responses. Findings Initially, the authors develop the second-order construct perceived management consulting success, consisting of the factors compliance with budget and schedule, degree of target achievement, profitability as well as expansion and extension. Additionally, they develop an understanding of management consulting’s success factors. In this regard, five of six factors show a significant impact on perceived management consulting success. Originality/value According to the results, the factor intensity of collaboration is of highest importance for perceived management consulting success. Further, the factors common vision, consultant expertise and top management support show comparably strong significant influences. Yet, the authors have to reject the hypothesis about trust. This result conveys the complicacy of the consultant–client relationship and shows that building a trustful relationship between both parties is hard to accomplish.


2019 ◽  
Vol 19 (1) ◽  
pp. 21-44
Author(s):  
David Shaw

AbstractThe academic literature on management consulting raises many questions about the ethics of management consulting. The uncertain, emergent, and often socially constructed nature of management consultancy knowledge limits the scope both for regulating the industry in the manner of the established professions, and for evaluating management consultants’ work objectively. The character of management consultants is therefore a central issue in how far clients and other stakeholders can trust them. This paper considers three questions, using Aristotle’s Nicomachean Ethics as a guide. These are, first, ‘What is the function of a management consultant?’, second, ‘How should a management consultant act in order to be a good management consultant?’, and third, ‘Where does the boundary lie between the ethical responsibilities of the management consultant and those of the client and other stakeholders?’ Aristotelian virtue ethics are valuable in answering these questions. Their focus on character is well suited to the distinct ethical problems of management consulting. Aristotle’s overarching concern with human flourishing, and an ethically balanced approach towards benefiting from the good things to which a virtuous person may aspire, has more promise as an influence on consultants’ behaviour than the lists of prohibitions that typify codes of ethical practice in the industry. Aristotle’s call for leaders to habituate their people to ethical behaviour should be heard by the leaders of management consultancy firms. In accordance with Aristotle’s philosophy, this paper proposes a positive target at which management consultants can aim in shooting for ethical practice.


2020 ◽  
Vol 11 (2) ◽  
pp. 100-114
Author(s):  
Darrell Norman Burrell

AbstractHealthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.


2021 ◽  
Vol 4 (1) ◽  
pp. 1-4
Author(s):  
Simon Haslam

Abstract This is a view of the $150bn global management consultancy industry, abridged from a masterclass presentation given to the Institute of Management Consultants and Advisers in Ireland in November 2020. The paper looks forward and explores the implications of current sector dynamics. It is structured into two sections: the global management consulting market, and the implications for consulting business models.


2021 ◽  
Vol 28 (1) ◽  
Author(s):  
Renato Lopes da Costa ◽  
Nelson António ◽  
Marta Sampaio ◽  
Isabel Miguel

Abstract: In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasize the importance of the effective work of the management consultants. To contest the lack of studies in this emerging area, this article aims to understand the implications of the border to the transfer of information and knowledge from management consultants to their client companies. The results of the empirical analysis in the form of semi-structured interviews and questionnaires applied to management consultants and SME managers in Portugal reveal that the competency factor must be based on the four knowledge families of business management - the know- know, the competence, know-how and know-how to be and it is only from this conjugation that any kind of constraints that can be found along the way (political, physical or cultural) are able to be unblocked.


2020 ◽  
Vol 21 (2) ◽  
pp. 666-674
Author(s):  
Renato Lopes da Costa ◽  
Álvaro Lopes Dias ◽  
Leandro Pereira ◽  
José Santos ◽  
Isabel Miguel

In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasize the importance of the effective management consultant’s work. To battle the lack of studies in this emerging area, this article aims to understand the most important factors from the perspective of consultants and managers to build successful relationships in management consulting projects. Semi-structured interviews and questionnaires were conducted to management consultants and SME managers. Our findings suggests competence and experience of consultants, their ability to understand clients, their professionalism and credibility, the transparency of the processes, values and goals they can put in the performance of their work are the five key factors for building successful relationships.


2001 ◽  
Vol 2 (4) ◽  
pp. 673-679 ◽  
Author(s):  
Christopher D. McKenna

In 1930 Business Week alerted its interested readers to a new professional service: management consulting. As the writers at Business Week explained, the existing system of business professionals had become so complicated that, according to James McKinsey at the University of Chicago, a new type of professional was “increasing in numbers and influence . . . the adviser that tells business what other advisers to use and when.” Although Business Week would go on to chronicle the rise of management consulting over the next seventy years, consultants would continue to style themselves as an emerging profession through the end of the twentieth century.My dissertation title, “The World's Newest Profession,” plays off both the longstanding perception that consulting is an emerging profession and the widespread apprehension that consultants' advice is little more than corporate pandering. In response to these concerns, I address both the origins of management consultants and their influence on the strategies, structures, and operations of large bureaucratic organizations. Because the institutionalization and professionalization of management consulting occurred within firms, not among solo practitioners, I focus on management consulting firms like McKinsey & Company; Booz, Allen & Hamilton; and Arthur D. Little, Inc., which have advised large corporations since the 1920s. During the 1920s and 1930s these consulting firms were integral in reorganizing many of the largest companies in the United States, including General Motors, Swift, U.S. Steel, and Sears. By the 1960s the use of American management consultants had expanded beyond their initial domestic corporate clients to include international nonprofit organizations, businesses, and governments as diverse and influential as Air France, the Bank of England, Volkswagen, the University of Liberia, and the Government of Tanzania.


1997 ◽  
Vol 23 (3) ◽  
Author(s):  
M. Erasmus ◽  
J. M. Schepers

The primary goal of this study was to contruct an instrument with which to identify the critical dimensions of the job of management consultants. A secondary goal was to determine whether there are any statistically significant differences in the perceptions of subgroups of the sample. The literature was studied and 53 competencies were found. Based on these competencies, the "Management Consulting Competency Questionnaire" (MCCQ) was developed,comprising two sets of items. The first set concerns the importance of various competencies, and the second set relates to the frequency with which the competencies are used. The items were judged by 165 management consultants. Factor analyses were carried out and the resulting factors were further subjected to an interbattery factor analysis. Three factors were identified, namely consulting skills, consultant personality and client service skills. The subgroups were compared using Hotelling's T2 test and MANOVA. Statistically significant differences were found in the perceptions of management consultants for consulting level and years experience. Opsomming Die hoofdoelstelling van die studie was om 'n meetinstrument te konstrueer waarmee die kritieke dimensies van die werk van bestuurskonsultante geidentifiseer kan word. 'n Sekondêre doelstelling was om vas te stel of daar statistics beduidende verskille is tussen die persepsies van subgroepe van die steekproef. Die literatuur is deurskou en 53 bevoegdhede is gevind. Op grond van die bevoegdhede is die "Management Consulting Competency Questionnaire" (MCCQ) ontwikkel, bestaande uit twee stelle items. Die eerste stel het betrekking op die belangrikheid van verskeie bevoegdhede, en die tweede stel op die frekwensie waarmee daardie bevoegdhede gebruik word. Die items is deur 165 bestuurskonsultante beoordeel. Faktorontledings is uitgevoer en die resulterende faktore is verder aan 'n interbatteryfaktorontleding onderwerp. Drie faktore is onttrek, naamlik konsultasievaardighede, konsultantpersoonlikheid en kliëntediensvaardighede. Die subgroepe is vergelyk deur Hotelling se T2 toets en MANOVA te gebruik. Statisties beduidende verskille is gevind in die persepsies van bestuurskonsultante ten opsigte van konsultantvlak en jare ervaring.


2018 ◽  
Vol 71 (12) ◽  
pp. 1611-1639 ◽  
Author(s):  
Alaric Bourgoin ◽  
Jean-François Harvey

How does one learn and build credibility simultaneously? Such is the challenge faced by an increasing number of professionals, who must quickly get to grips with new assignments while displaying sufficient knowledge to be regarded as experts. If they do not, they will be unable to exert influence over the situation. To address this puzzle, we draw on data from 21 months of participant observation during consulting assignments, and interviews with 79 management consultants. Building on Goffman’s notion of face, we identify ‘learning–credibility tension’ – a discrepancy between a newcomer position that requires professionals to learn, and a role-based image that requires credibility – as a salient and costly issue during organizational entry. Specifically, we find that consultants experience threats to their face during interactions with clients. They deal with these threats by performing individual tactics that help them reduce the anxiety associated with learning–credibility tension, and support their relationship with clients. Our study builds theory in socialization by revealing tactics that allow professionals to keep face while seeking the information they require to adjust to new settings. We also contribute to substantive debates on management consulting by relating insights from the sociology of professions to contemporary knowledge workers.


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