Comparative Analysis of Attributions From Customer Experiences and Journeys

2021 ◽  
pp. 147078532110602
Author(s):  
David A. Gilliam ◽  
Teresa Preston ◽  
Casey C. Rockwell ◽  
John R. Hall
Keyword(s):  
Comparative Analysis ◽  
Financial Crisis ◽  
Attribution Theory ◽  
Customer Experience ◽  
Qualitative Inquiry ◽  
Banking Services ◽  
A Value ◽  
Academic Researchers ◽  
Attributional Biases ◽  
The Continuum

This study developed a Comparative Analysis of Attributions method to explore sensemaking after customer experiences and journeys. Its foundation rests on the constructs of attribution theory by which actors make sense of the causes of events. Customer experiences and journeys involve both consumers and the firm’s employees interacting at touchpoints in a value co-creation attempt; each actor then makes attributions about the exchange experience. The qualitative inquiry compared attributions across actors after value co-creation (co-destruction) in a banking services context during the financial crisis. This showed how misunderstandings of one’s own and others’ sensemaking attributions can affect value co-creation during the customer experience and journey. The analysis thus offered managerially actionable information. Marketers may then improve internal and external messaging, touchpoints, and operations for better customer journeys. Academic researchers may use this method to map the continuum of attributional biases, errors, and styles across actors, industries, and contexts.

scholarly journals Ultraviolet Albedo of Comet West (1976 VI)

1980 ◽  
Vol 90 ◽  
pp. 263-266
Author(s):  
P. D. Feldman
Keyword(s):  
Solar Radiation ◽  
Solar Spectrum ◽  
Ultraviolet Spectrum ◽  
The Moon ◽  
Lunar Dust ◽  
Cometary Dust ◽  
A Value ◽  
Dust Coma ◽  
Spectrometer Slit ◽  
The Continuum

The ultraviolet spectrum of Comet West (1976 VI) in the range 1200-3200 Å was recorded by rocket-borne instruments on March 5.5, 1976. At the time of launch, r = 0.385, Δ = 0.84 and the phase angle was 78°. Longward of 2100 Å the continuum of solar radiation scattered by cometary dust is detected and is found to closely follow the solar spectrum. Since the dust coma is completely included in the spectrometer slit, the ultraviolet albedo can be determined relative to the visible and this ratio is found to be ≈0.3 at 2700 Å. There is evidence for a further decrease in albedo near 2200 Å. Using a visible albedo of 0.2 gives a value of 0.06 for the cometary albedo at 2700 Å, a value similar to that found for the moon and lunar dust in this spectral region.

scholarly journals VIEWS OF POLITICAL AND PHILOSOPHICAL TRENDS RELATED TO THE LAND CONFLICT AND ITS STATUS

Adam alemi ◽  
2021 ◽  
Vol 90 (4) ◽  
pp. 123-132
Author(s):  
R. Akhmaganbetov ◽  
Keyword(s):  
Comparative Analysis ◽  
Land Conflicts ◽  
Land Conflict ◽  
A Value ◽  
The Earth ◽  
The Status ◽  
Actual Conflict ◽  
Points Of View

The land conflict has long been a type of actual conflict. There are land conflicts of various levels in Kazakhstan. There are different points of view related to the land conflict. There are many prerequisites for the emergence of these views. The study examined the views of representatives of various political and philosophical trends related to the status of the earth. Representatives of the liberal trend consider land as capital. The analysis of the works of representatives of the liberal movement considering land as capital is carried out. Representatives of the socialist trend consider land as state property. Lenin's works deal with issues related to the resolution of the land conflict. Representatives of postcolonialism explain the emergence of the earthly conflict by the influence of colonial empires. In connection with the land conflict, the positions of the Alash intelligentsia are considered. Meanwhile, the analysis of differences in the views of socialists and the Alash intelligentsia in resolving the land conflict was carried out. In traditional Kazakh society, land is considered as a value. This is not consistent with the concepts of capital or property. The earth is considered as a sacred concept. A comparative analysis of such different points of view is carried out. The historical prerequisites for the emergence of a land conflict at the present time are considered.

scholarly journals A comparative analysis of interface quality of mobile access to the services of selected banks

2017 ◽  
Vol 5 ◽  
pp. 159-166
Author(s):  
Marcin Kurzyna ◽  
Damian Matysiak ◽  
Marek Miłosz
Keyword(s):  
Comparative Analysis ◽  
Mobile Banking ◽  
Mobile Platforms ◽  
Interface Quality ◽  
Banking Services ◽  
Mobile Access ◽  
Main Factors

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which wereused in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer

Tackling the challenges of reducing and managing food waste in Mumbai restaurants

2018 ◽  
Vol 120 (3) ◽  
pp. 639-649 ◽  
Author(s):  
Jehangir Bharucha
Keyword(s):  
Waste Management ◽  
Food Waste ◽  
Large Scale ◽  
Qualitative Inquiry ◽  
Restaurant Industry ◽  
Content Type ◽  
Innovative Strategies ◽  
A Value ◽  
Research Population ◽  
Restaurant Owners

Purpose Around 67 million tons of food is wasted in India every year, which has a value of more than US$14 billion (Haq, 2016). The purpose of this paper is to concentrate on one major source to which the current massive proportion of wastage can be attributed: restaurants. It investigates the statistics, the problem at large, how the restaurants are handling it and recommends ways to better manage the issue. Design/methodology/approach A qualitative inquiry has been used. The research population for this study consisted of 63 restaurant owners across Mumbai city and its suburbs. In-depth discussions were held with these restaurant owners/managers in various matters of interest to this study. Findings The group of restaurateurs opined that the solution to Mumbai’s restaurants waste management lies in micro management rather than large scale plans. In total, 75 percent of the restaurants have 10-20 percent extra preparation. High-end fine-dining restaurants make even more additional preparations and are the ones more receptive to participating and also sensitive toward importance of waste management. Several of the restaurant owners claim that they can estimate the requirements on specific days of the week. In all, 18 percent of the restaurants surveyed claimed to have a complete dispose of policy. Majority of the restaurants have a clear policy to distribute the surplus food among their staff. Several other innovative strategies were shared. Research limitations/implications The restaurant owners/mangers may not have truthfully answered all questions. The participants might have the fear that the authorities would take cognizance of some of the practices that they are following and would have been guarded in their responses. There would always be a fear that the identities would not be kept confidential. Practical implications India as a country has been agriculture based for centuries and characterized by massive food production. Yet, people face rampant starvation and malnourishment. This arises to a large extent due to the colossal amounts of food wasted at marriages, restaurants and even by destruction of crops. Originality/value The restaurant industry is of critical importance to the Indian economy and while research in India has focused on overall food wastage, studies on restaurant food waste are lacking.

Making Moving Happen

2017 ◽  
Author(s):  
Naomi Haynes
Keyword(s):  
Financial Crisis ◽  
Social Life ◽  
Social Ties ◽  
Social World ◽  
Social Resources ◽  
Economic Downturn ◽  
Economic Factors ◽  
A Value ◽  
Credit Associations ◽  
The Social

This chapter explores moving as a value, an animating idea that gives social life on the Copperbelt its shape. It shows how people in Nsofu structure their relationships around the possibility of moving through two types of social ties. Most important here are relationships of patronage, or “dependence,” which connect poorer people to those with greater economic and social resources. People also move through relationships that produce alternating indebtedness, including rotating credit associations and the “committees” that finance expensive events like weddings. In both cases moving requires asymmetry, which makes these ties particularly vulnerable to the leveling forces of economic downturn, and the chapter concludes by describing how events like the 2008–2009 financial crisis have impacted the social world of Nsofu. It is these economic factors, coupled with a cultural emphasis on novelty, that make Pentecostalism especially compelling.

Introduction

2020 ◽  
pp. 1-23
Author(s):  
Ulrich Becker
Keyword(s):  
Human Rights ◽  
Comparative Analysis ◽  
Financial Crisis ◽  
Detailed Analysis ◽  
Social Protection ◽  
Welfare States ◽  
Human Rights Protection ◽  
Eu Member States ◽  
Rights Protection ◽  
Different Dimensions

The chapter introduces the aim of the book, its structure, and its relevance, including an overview of previously published works in the field. It emphasises a double-sided understanding of the constitution of welfare states by way of background to the book, which aims to provide, from a comparative perspective, a detailed analysis of crisis-driven changes in the nine EU Member States that were particularly affected by the financial crisis. As a basis for the subsequent country reports and comparative analysis, this introduction explains different forms and functions of social protection and different dimensions and levels of human rights protection, as well as detailing the time and place of investigation.

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