The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance

2018 ◽  
Vol 59 (4) ◽  
pp. 390-396 ◽  
Author(s):  
Alex M. Susskind ◽  
K. Michele Kacmar ◽  
Carl P. Borchgrevink
Keyword(s):  
Service Providers ◽  
Supervisor Support ◽  
Extended Model ◽  
Unit Level ◽  
Return Intentions ◽  
Strongly Connected ◽  
Guest Satisfaction ◽  
Line Level ◽  
Relationship Of ◽  
The Relationship

In this article, we replicate and extend the guest–server exchange (GSX) model to include guest return intentions as a mediator between guest satisfaction and unit-level sales. With the extended model, we establish that guest return intentions are strongly connected to financial performance and are a better indicator of unit-level sales when compared with guest satisfaction as previously modeled. Furthermore, our model confirms that guest satisfaction is a statistically significant consequent of service orientation, but is best treated as an antecedent to guest return intentions, rather than unit-level sales as previously modeled. Other results consistent with existing research on the GSX showed that line-level employees’ recognition of service delivery standards being in place is strongly connected to line-level employees’ perceptions of coworker and supervisor support. The former was significantly related to line-level employee guest orientation, which was related to guest orientation. Supervisor support was not found to affect guest orientation in the model, consistent with previous tests of the GSX.

scholarly journals Evaluating Kupferstein’s claims of the relationship of behavioral intervention to PTSS for individuals with autism

2018 ◽  
Vol 4 (3) ◽  
pp. 122-129 ◽  
Author(s):  
Justin Barrett Leaf ◽  
Robert K. Ross ◽  
Joseph H. Cihon ◽  
Mary Jane Weiss
Keyword(s):  
Stress Disorder ◽  
Service Providers ◽  
Extreme Caution ◽  
Content Type ◽  
Diagnostic Threshold ◽  
Indirect Measures ◽  
Methodological Rigor ◽  
Relationship Of ◽  
The Relationship ◽  
Selection Of

Purpose Kupferstein (2018) surveyed 460 respondents and found that 46 percent of respondents met the diagnostic threshold for posttraumatic stress disorder after exposure to applied-behavior-analysis-based intervention. The purpose of this paper is to provide an evaluation a critical analysis of Kupferstein (2018) including the experimental methods and discussion of the results. Design/methodology/approach The authors evaluated the Kupferstein’s methodological rigor with respect to the use of hypothesis testing, use of indirect measures, selection of respondents, ambiguity in definitions, measurement system, and framing of the experimental question when conducting the correlational analysis in addition to Kupferstein’s analysis and discussion of the results. Findings Based upon the analysis, Kupferstein’s results should be viewed with extreme caution due to several methodological and conceptual flaws including, but not limited to, leading questions used within a non-validated survey, failure to confirm diagnosis, and incomplete description of interventions. Originality/value It is the authors’ hope that this analysis provides caregivers, clinicians, and service providers with a scientific lens which will useful in viewing the limitations and methodological flaws of Kupferstein.

scholarly journals THE EFFECT OF INSULIN, ALLOXAN DIABETES, AND ANOXIA ON THE ULTRASTRUCTURE OF THE RAT HEART

1962 ◽  
Vol 15 (3) ◽  
pp. 509-523 ◽  
Author(s):  
David N. Orth ◽  
Howard E. Morgan
Keyword(s):  
Electron Microscopy ◽  
Glucose Transport ◽  
Alloxan Diabetes ◽  
Diabetic Rats ◽  
Cytoplasmic Vesicles ◽  
Lipid Inclusions ◽  
Line Level ◽  
Relationship Of ◽  
The Relationship

Hearts from normal and alloxan diabetic rats were perfused in vitro with a bicarbonate-buffered medium containing glucose. Transport of glucose through the cell membrane was stimulated with insulin or by induction of anaerobiosis. The organs were rapidly fixed and examined by electron microscopy. Transport stimulation was not associated with any increase in the number of sarcolemmal invaginations or subsarcolemmal cytoplasmic vesicles. It was concluded that glucose transport and the effects of insulin or anoxia do not involve pinocytosis. The relationship of pinocytosis to glucose transport is discussed. The appearance of numerous lipid inclusions at the Z line level of the sarcomeres in the diabetic and anoxic myocardia is described.

scholarly journals Service Quality, Brand Attributes, Satisfaction and Loyalty of Guests Staying at Le Meridien Hotel Bali Jimbaran

2021 ◽  
pp. 97
Author(s):  
Luh Putu Triyanti Ariestiana Dewi ◽  
Agung Suryawan Wiranatha ◽  
I Gusti Ayu Oka Suryawardani
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Hotel Service ◽  
Guest Satisfaction ◽  
Brand Attributes ◽  
Hotel Service Quality ◽  
Relationship Of ◽  
The Relationship ◽  
Made In

Guest satisfaction and loyalty become an indicator of the success of a hotel. Service quality and brand attributes are two components that related the satisfaction and loyalty of guests who stay at the hotel. The purposes of this study were 1) To analyse the relationship of service quality and brand attributes to the satisfaction of guests staying at the Le Meridien Bali Jimbaran hotel, 2) To analyse the relationships of service quality and brand attributes to the loyalty of guests staying at the Le Meridien Bali Jimbaran hotel, 3) To analyse the satisfaction of the guests staying at the Le Meridien Bali Jimbaran hotel. This research used quantitative method involving 100 guests who stayed overnight as the respondents. Sampling was done by accidental sampling and analysis using Structural Equation Model (SEM) with SmartPLS 3.0 software. The results showed that 1) Service quality had a significant effect on satisfaction, 2) Service quality had no significant effect on loyalty, 3) Brand attributes had a significant effect on satisfaction, 4) Brand attributes had significant influence on loyalty, and 5) Satisfaction has a significant effect on loyalty. Suggestions that can be made in this study that hotel should support loyalty, maintain and pay close attention to brand attributes that need to be improved and guest mindset influence, as well as the should find other aspects that can support and increase guest loyalty.

scholarly journals Modeling the Workplace Bullying the Mediator of “Workplace Climate-Employee Health” Relationship

2015 ◽  
Vol 2 (3) ◽  
pp. 17-25
Author(s):  
Mehwish Iftikhar ◽  
Muhammad Imran Qureshi
Keyword(s):  
Organizational Climate ◽  
Psychological Health ◽  
Structural Equation ◽  
Workplace Bullying ◽  
Equation Modeling ◽  
Extended Model ◽  
Organizational Interventions ◽  
Physical And Psychological Health ◽  
Relationship Of ◽  
The Relationship

Mobbing is relatively new concept for behavioral scientists, which illustrates in the form of unfriendly behavior of employee at workplace. The objective of the study is to examine the relationship between organizational climate, workplace bullying and workers health in Higher education institutes of Pakistan. In addition, this study investigates how workplace bullying acts as a mediator between organizational climate and workers physical & psychological health. Structural equation modeling and path analysis was conducted using the AMOS software program. The reliability of the questionnaire is measured by Cronbach's coefficient alpha (α). The results from the study show a Cronbach's α score of each dimensional scale: organizational climate has been measured on the basis of 7 factors. Reliability of each factor has been calculated like the first factor leadership has been measure through 4 items. Direct and indirect effects were calculated in order to test the endogenous and exogenous variables. The results derived from seventeen Higher Educational Institutes, which comprises 9 public and 8 private educational institutions of Pakistan that indicates the fitness of the extended model and depicted that workplace bullying mediates the relationship of organizational climate and workers health. Organizational climate causes workplace bullying that affect workers physical and psychological health. The basic cause of bullying at workplace is the organizational climate along with its various elements that can better contribute in making valuable strategies to manage workplace bullying. It is important to emphasize that these findings might be used effectively in order to guide organizational interventions and theoretical developments.

scholarly journals Role and Importance of IoT in the Smart City and E-Governance

2017 ◽  
Author(s):  
MUHAMMAD SAQIB ◽  
Nadia Al-Muqrashi
Keyword(s):  
Internet Of Things ◽  
Smart City ◽  
Service Providers ◽  
Smart Cities ◽  
The Internet ◽  
Smart Cameras ◽  
The Government ◽  
Relationship Of ◽  
The Relationship ◽  
The Internet Of Things

In the recent years, developments growth have been rising in utilizing of recent technologies; Smart cities have been furnished with various electronic devices concentrated on the Internet of Things (IoT) to be more smarter than before. The Internet of Things is empowered by various emerging technologies such as smart cameras, sensors, wireless communication devices etc. Smart cities are huge systems connected with countless sub-systems, and these systems are depending on the electricity to move the human, things, and data to share information. Without electric power and Internet of Things, the smart city cannot be achieved and services cannot be provided. This paper aims to provide a comprehensive concept of IoT, the smart city as well as the relationship of Smart Cities to IoT. Moreover, an extensive review of the relationship of IoT to the smart city discussed with few instances of services provided by the government using IoT technologies for the citizens. Therefore the objects and applications which come under the IoT technology that can be used to meet the objective of having a smart city. In this paper, a thorough literature on the concept of IoT with Smart City and a brief comparison of it in terms of services, challenges, and issues are discussed. Also the discussion on the issues faced by service providers with regards to technologies used to equip the citizens with up to date services.

Relationship Quality in Services

2013 ◽  
pp. 171-190
Author(s):  
Pinelopi Athanasopoulou
Keyword(s):  
Relationship Quality ◽  
Service Providers ◽  
Competitive Environment ◽  
Future Research ◽  
Environment Effect ◽  
Single Dimension ◽  
Antecedents And Consequences ◽  
Relationship Of ◽  
The Relationship ◽  
Development And Evolution

In today’s highly competitive environment, the development of successful relationships with customers is considered a significant competitive advantage. Thus, the maintenance and enhancement of Relationship Quality (RQ) becomes critical for service providers. This chapter aims to analyse the concept of RQ and its antecedents and consequences in the area of services, account for its development and evolution through the last 2 decades, identify the developmental trends in the literature, and offer directions for future research. The field has become more specialised with age and the only area of convergence is the use of trust, satisfaction, and commitment as dimensions of RQ. However, lately RQ is conceptualised as a single dimension concept based on buyer’s perception. Researchers use antecedents that are buyer-related, seller-related, or relationship-related, and the most important consequence investigated is customer loyalty. Lately, RQ research emphasises the importance of the environment effect (technology, economy, culture, etc.), is focusing on multi-industry or multi-country studies, and investigates the relationship of RQ with other major concepts such as service quality.

Shunning Banks or Depending on Them? Crypto Markets and the Rise of Crypto-Friendly Banking

2021 ◽  
Vol 18 (3) ◽  
pp. 321-337
Author(s):  
Phoebus L. Athanassiou
Keyword(s):  
Service Providers ◽  
Bank Profitability ◽  
Policy Makers ◽  
Banking Services ◽  
Banking Service ◽  
Banking Community ◽  
Risk Appetite ◽  
Relationship Of ◽  
Promising Source ◽  
The Relationship

Abstract Often touted as the opposite of money and banks, crypto-assets and their ecosystem may gradually be coming to terms with the idea that their success will also depend on their issuers’ readiness to adhere to conventional financial practices, on their acceptance of the preponderant role that banks have to play in the financial system, and on their ability to access basic banking services. Some within the banking community are starting to reciprocate the attention, by positioning themselves so as to serve the needs of crypto assets and their ecosystem, as a promising source of revenue at a challenging time for bank profitability. No less important for the emergence of crypto-friendly banks than the risk appetite of existing or new banking service providers is the regulators’, supervisors’ and policy makers’ stance vis-à-vis crypto-friendly banking. This paper explores the relationship of dependency between crypto and banks, how some banks around the world are facing up to the challenge of serving crypto-assets and their holders, and how policy makers, regulators and supervisors in Europe and elsewhere may want to position themselves vis-à-vis the incipient phenomenon of crypto-friendly banking.

scholarly journals Impacts of Supervisor Support on Turnover Intentions: Mediating Role of Job Satisfaction

2020 ◽  
pp. 1-9 ◽  
Author(s):  
Shuja Iqbal ◽  
Tian Hongyun ◽  
Shamim Akhtar ◽  
Usama Ahmad ◽  
Fred Nyarko Ankomah
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Turnover Intentions ◽  
Supervisor Support ◽  
Manufacturing Firms ◽  
Equation Modeling ◽  
Direct Path ◽  
Indirect Path ◽  
Relationship Of ◽  
The Relationship

Skilled employees plays a key role in any organization’s success. Loosing talented employees negatively impacts the functioning of the organizations. In the fierce competition age human resource managers strive for retaining the employees for longer duration to maximize their potentials. This study focuses on finding the direct path effects of supervisor support and job satisfaction on employee turnover intentions; and indirect path effect of job satisfaction between the relationship of supervisor support and turnover intention. The study implied the quantitative approach using a questionnaire data collection method. 200 questionnaires were distributed mostly among the manufacturing firms’ employees following simple random sampling technique. 173 validated responses were further analyzed in Smart-PLS through multiple tests and PLS structured equation modeling technique. The findings revealed positive and significant relationships among the direct path relationships of supervisor support and turnover intention, supervisor support and job satisfaction and job satisfaction and turnover intention. Moreover, indirect path relationship of job satisfaction between the relationship of supervisor support and turnover intention was also positive and significant. This study has substantial implications for manufacturing firms to develop supervisor support strategies to enhance employee retention by reducing turnover.

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