Relationship Quality in Services

2013 ◽  
pp. 171-190
Author(s):  
Pinelopi Athanasopoulou
Keyword(s):  
Relationship Quality ◽  
Service Providers ◽  
Competitive Environment ◽  
Future Research ◽  
Environment Effect ◽  
Single Dimension ◽  
Antecedents And Consequences ◽  
Relationship Of ◽  
The Relationship ◽  
Development And Evolution

In today’s highly competitive environment, the development of successful relationships with customers is considered a significant competitive advantage. Thus, the maintenance and enhancement of Relationship Quality (RQ) becomes critical for service providers. This chapter aims to analyse the concept of RQ and its antecedents and consequences in the area of services, account for its development and evolution through the last 2 decades, identify the developmental trends in the literature, and offer directions for future research. The field has become more specialised with age and the only area of convergence is the use of trust, satisfaction, and commitment as dimensions of RQ. However, lately RQ is conceptualised as a single dimension concept based on buyer’s perception. Researchers use antecedents that are buyer-related, seller-related, or relationship-related, and the most important consequence investigated is customer loyalty. Lately, RQ research emphasises the importance of the environment effect (technology, economy, culture, etc.), is focusing on multi-industry or multi-country studies, and investigates the relationship of RQ with other major concepts such as service quality.

scholarly journals Relationship of Leadership and Envy: How to Resolve Workplace Envy with Leadership—A Bibliometric Review Study

2021 ◽  
Vol 9 (3) ◽  
pp. 44
Author(s):  
Hongda Liu ◽  
Jiejun Geng ◽  
Pinbo Yao
Keyword(s):  
Organizational Behavior ◽  
Explanatory Power ◽  
Future Research ◽  
Drexel University ◽  
Traditional Research ◽  
Bibliometric Review ◽  
New Ideas ◽  
Antecedents And Consequences ◽  
Relationship Of ◽  
The Relationship

In recent years, workplace envy has gradually become a hot research topic for organizational behavior. Scholars have explored the antecedents and consequences of envy following the traditional research paradigm. The latest leadership theory also provides new ideas for its development. Although the traditional methods continue to optimize the research on the relationship between leadership and envy, they still do not fully reflect the binary logical relationship between the two and cannot offer sufficient explanatory power for the psychological activities and behaviors of employees and supervisors. In this paper, two pieces of bibliometric software, CiteSpace (American, Drexel University) and Histcite (American, Clarivate Analytics), were used in order to analyze the previous literature in regard to providing a theoretical basis, the main content, and the stages of development. Based on the integration, we propose a dual-track theoretical model of leadership and envy as the prediction framework for future research. The research has returned to the intelligent attribute of leadership and believes that effective leadership can adjust the existence of various types of envy and transform it into the actual productivity of the workplace.

Fire, people and ecosystem change in Pleistocene Australia

2016 ◽  
Vol 64 (8) ◽  
pp. 643 ◽  
Author(s):  
Christopher N. Johnson
Keyword(s):  
Fire Regimes ◽  
Ecosystem Change ◽  
Future Research ◽  
Cascading Effects ◽  
Continental Scale ◽  
The Past ◽  
The 1960S ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

Since the 1960s, Australian scientists have speculated on the impact of human arrival on fire regimes in Australia, and on the relationship of landscape fire to extinction of the Pleistocene megafauna of Australia. These speculations have produced a series of contrasting hypotheses that can now be tested using evidence collected over the past two decades. In the present paper, I summarise those hypotheses and review that evidence. The main conclusions of this are that (1) the effects of people on fire regimes in the Pleistocene were modest at the continental scale, and difficult to distinguish from climatic controls on fire, (2) the arrival of people triggered extinction of Australia’s megafauna, but fire had little or no role in the extinction of those animals, which was probably due primarily to hunting and (3) megafaunal extinction is likely to have caused a cascade of changes that included increased fire, but only in some environments. We do not yet understand what environmental factors controlled the strength and nature of cascading effects of megafaunal extinction. This is an important topic for future research.

scholarly journals Evaluating Kupferstein’s claims of the relationship of behavioral intervention to PTSS for individuals with autism

2018 ◽  
Vol 4 (3) ◽  
pp. 122-129 ◽  
Author(s):  
Justin Barrett Leaf ◽  
Robert K. Ross ◽  
Joseph H. Cihon ◽  
Mary Jane Weiss
Keyword(s):  
Stress Disorder ◽  
Service Providers ◽  
Extreme Caution ◽  
Content Type ◽  
Diagnostic Threshold ◽  
Indirect Measures ◽  
Methodological Rigor ◽  
Relationship Of ◽  
The Relationship ◽  
Selection Of

Purpose Kupferstein (2018) surveyed 460 respondents and found that 46 percent of respondents met the diagnostic threshold for posttraumatic stress disorder after exposure to applied-behavior-analysis-based intervention. The purpose of this paper is to provide an evaluation a critical analysis of Kupferstein (2018) including the experimental methods and discussion of the results. Design/methodology/approach The authors evaluated the Kupferstein’s methodological rigor with respect to the use of hypothesis testing, use of indirect measures, selection of respondents, ambiguity in definitions, measurement system, and framing of the experimental question when conducting the correlational analysis in addition to Kupferstein’s analysis and discussion of the results. Findings Based upon the analysis, Kupferstein’s results should be viewed with extreme caution due to several methodological and conceptual flaws including, but not limited to, leading questions used within a non-validated survey, failure to confirm diagnosis, and incomplete description of interventions. Originality/value It is the authors’ hope that this analysis provides caregivers, clinicians, and service providers with a scientific lens which will useful in viewing the limitations and methodological flaws of Kupferstein.

scholarly journals The Moderating Role of Intellectual Capital between Relationship of Bank Specific Factors and Credit Risk of Islamic Banks

2019 ◽  
Vol 2 (4) ◽  
pp. 79-87
Author(s):  
Muhammad Nawaz ◽  
Alias Mat Nor ◽  
Habibah Tolos
Keyword(s):  
Credit Risk ◽  
Intellectual Capital ◽  
Management Policy ◽  
Annual Reports ◽  
Future Research ◽  
Islamic Banks ◽  
Relationship Of ◽  
The Relationship ◽  
Moderating Role

Purpose-The Objective of this study is to investigate the moderating role of Intellectual Capital between the relationship of Bank internal factor and Credit Risk in Islamic banks of Pakistan. Design/Methodology-Panel data are obtained from annual reports of 4 Islamic banks of Pakistan from the period 2006 to 2017. These are analyzed using hierarchical regression techniques, via Eviews 9 software. Findings-The results showed that intellectual capital significantly moderates the relationship of bank internal variable and credit risk in Islamic banks in Pakistan. Practical Implications-The study found that Intellectual Capital is a very important driver for credit risk. The investment in Intellectual Capital may lower the credit risk which will further help in the growth and sustainability of the bank and hence the growth in the economy. The results of the study will be useful for bank management, policy maker, and regulator and academia for future research.

scholarly journals The Directional Influence Of Music Backgrounds In Television Advertising

2011 ◽  
Vol 10 (1) ◽  
pp. 14 ◽  
Author(s):  
Carl S. Bozman ◽  
Darrel Mueling ◽  
Kathy L. Pettit-O'Malley
Keyword(s):  
Television Advertising ◽  
Brand Attitude ◽  
Attitude Formation ◽  
Future Research ◽  
Brand Attitudes ◽  
Television Commercials ◽  
High Involvement ◽  
Alternative Music ◽  
Relationship Of ◽  
The Relationship

<span>Advertisers frequently incorporate music backgrounds in television commercials as a means of improving ad effectiveness. This paper examines the relationship of alternative music backgrounds on brand attitude formation. Brand attitudes were more favorable when emotive cues deviated from neutral presentations in circumstances of high involvement and when emotive cues were positive in situations of low involvement. Implications for advertising practice as well as suggestions for future research are discussed.</span>

Mindfulness Training Intervention to Manage Stress and Burnout : A Bibliometric Review

2021 ◽  
Vol 17 (1) ◽  
Author(s):  
Shikha Mann ◽  
Surya Rashmi Rawat
Keyword(s):  
Well Being ◽  
Research Paper ◽  
Mindfulness Training ◽  
Bibliographic Coupling ◽  
Work Outcomes ◽  
Future Research ◽  
Bibliometric Review ◽  
State Of Research ◽  
Relationship Of ◽  
The Relationship

Purpose-Mindfulness training is an emerging area in the field of research. There has been increased interest in this area on account of its usefulness to manage stress and prevent burnout. Yet there is limited research in the said area. Most research has either empirically examined the relationship of mindfulness training and burnout with other variables or it is a systematic review of literature in a sub-domain in that area. In this study, bibliometric analysis of Scopus listed publications is used to visualize the relationships between mindfulness training and burnout. Bibliographic coupling using VoSViewer was performed on the 87 Scopus publications obtained by using the keywords "mindfulness training" and "burnout". The application of bibliographic coupling resulted in 6 clusters. The themes of these 6 clusters as well as details of the top publications are examined in detail to understand the state of research in the area. Purpose: Mindfulness as a concept emerges from Buddhist principles. Mindfulness training is an emerging area of research, particularly in the context of its usefulness in managingstress and also in preventing burnout. In this research paper, the authors aim to systematically present the research in the field of mindfulness training and burnout with reference to most cited publications, countries, journals that are contributing the most to said area of research. Design/Methodology: This study analyses bibliometrically the links between mindfulness training and burnout for the listed publications in Scopus. For this research paper, the open software VOSviewer (van Eck and Waltman, 2010) was used to analyse the coupling of research papers in the area of mindfulness training and burnout to visualize the publications in this area in terms of the authorship. In this case, bibliographic coupling was carried out using VoSViewer with the sample of 87 Scopus publications obtained by using the keywords "mindfulness training" and "burnout". Findings/Conclusion: The bibliographic coupling analysis revealed six clusters. The overall structure of the cluster are: Cluster 2 ( 760), Cluster 1(462), Cluster 3 (300), Cluster 4 (296), Cluster 5 (159) and Cluster 6 (25). The critical papers that link the clusters are Roeser et al., (2013), Mackenzie , Poulin, Seidman-Carlson (2006a), Fortney et al., (2013, p.412), Dobkin, Hutchinson (2013), Moody et al., (2013) and O'Mahony et al., (2017). The application of bibliographic coupling resulted in 6 clusters. The themes of these 6 clusters are - Mindfulness Training Formats, Stress management & well-being, Mindfulness Training and work outcomes, Mindfulness training for Medical professionals and students and Facilitators of Mindfulness Training and end user benefits. Originality/Contribution/Value: This technique can be useful in understanding the evolution of research in the area. Given that this is an emerging area of research this paper can be useful to future researchers to visualize current research in the area and to identify areas of future research.

Big Data and Enterprise Applications

2020 ◽  
pp. 185-218
Author(s):  
Ahmet Doğan ◽  
Emin Sertaç Arı
Keyword(s):  
Big Data ◽  
Business Processes ◽  
Real Life ◽  
Competitive Environment ◽  
The Public ◽  
Enterprise Applications ◽  
Definition Of ◽  
Relationship Of ◽  
The Relationship ◽  
A Company

Today, a company continues its activities in a highly competitive environment regardless of the sector in which it operates. An important point has been emphasized in many developments by experienced managers and academics which have been released to the public. From marketing to finance, human resource management, auditing and planning, all business processes have entered an incredible innovative process. One of the topics in this process is big data. When cumulative data are not used, they cannot transcend being huge piles of garbage. However, it is not possible to analyze such large, complex, and dynamic data via conventional methods. At this point, the concept of big data has emerged. In this study, after the explanation and definition of the concept, a vast literature review was conducted in order to present the relationship of big data with IoT, big data-related topics, and academic researches on big data. Afterwards, real-life enterprise applications were exemplified from various industries.

Conclusion

2020 ◽  
pp. 281-286
Author(s):  
Rebecca Maloy
Keyword(s):  
Future Research ◽  
Biblical Exegesis ◽  
Words And Images ◽  
Relationship Of ◽  
The Relationship ◽  
Musical Literacy

This chapter provides a summary and conclusion for the book and explores some potential areas for future research. Through the education of clergy and laity, the bishops strove to create a Visigothic kingdom unified in the Nicene faith. The chant texts and melodies were carefully constructed to serve these ends. Liturgy and chant were a practical way of instilling doctrine and modeling biblical exegesis, as part of a cultural program that was at once theological and ideological. By the time of the surviving manuscripts with notation, the Iberian cantors had developed a distinctive culture of musical literacy, in which particular neumes and neume patterns signaled specific melodic functions. Through analysis of these neume shapes, I have posited a sophisticated melodic grammar that is closely tied to textual syntax and aural aspects of the text such as word accent and assonance. Strategic placement of melismas, cadences, and melodic repetition underlined words and images that were central to the text’s typological meaning or liturgical use. Finally, I have considered the relationship of the sacrificia to offertories in other liturgical traditions. Further reportorial, textual, and melodies parallels between Western chant repertories remain to be discovered and explored through similar methodologies.

Coherence analysis of a family of weighted star-composed networks

2019 ◽  
Vol 33 (23) ◽  
pp. 1950264
Author(s):  
Meifeng Dai ◽  
Tingting Ju ◽  
Yongbo Hou ◽  
Jianwei Chang ◽  
Yu Sun ◽  
...  
Keyword(s):  
Kronecker Product ◽  
Future Research ◽  
Weight Factor ◽  
Node Number ◽  
Laplacian Eigenvalues ◽  
First Order ◽  
Successive Generations ◽  
Network Consistency ◽  
Relationship Of ◽  
The Relationship

Recently, the study of many kinds of weighted networks has received the attention of researchers in the scientific community. In this paper, first, a class of weighted star-composed networks with a weight factor is introduced. We focus on the network consistency in linear dynamical system for a class of weighted star-composed networks. The network consistency can be characterized as network coherence by using the sum of reciprocals of all nonzero Laplacian eigenvalues, which can be obtained by using the relationship of Laplacian eigenvalues at two successive generations. Remarkably, the Laplacian matrix of the class of weighted star-composed networks can be represented by the Kronecker product, then the properties of the Kronecker product can be used to obtain conveniently the corresponding characteristic roots. In the process of finding the sum of reciprocals of all nonzero Laplacian eigenvalues, the key step is to obtain the relationship of Laplacian eigenvalues at two successive generations. Finally, we obtain the main results of the first- and second-order network coherences. The obtained results show that if the weight factor is 1 then the obtained results in this paper coincide with the previous results on binary networks, otherwise the scalings of the first-order network coherence are related to the node number of attaching copy graph, the weight factor and generation number. Surprisingly, the scalings of the first-order network coherence are independent of the node number of initial graph. Consequently, it will open up new perspectives for future research.

scholarly journals Psychological Safety in Ghana: Empirical Analyses of Antecedents and Consequences

2019 ◽  
Vol 17 (1) ◽  
pp. 214 ◽  
Author(s):  
Mavis Agyemang Opoku ◽  
Suk Bong Choi ◽  
Seung-Wan Kang
Keyword(s):  
Psychological Safety ◽  
Future Research ◽  
Conservation Of Resources ◽  
Capital Investments ◽  
Voice Behavior ◽  
Member Exchange ◽  
Managerial Implications ◽  
Antecedents And Consequences ◽  
Time Lagged ◽  
The Relationship

This study examines psychological safety as a mediator in the relationship between Leader–Member Exchange (LMX) and voice behavior. Based on the conservation of resources theory, a moderated mediation framework was used to examine human capital investments, specifically employee education and tenure, as boundary conditions of this relationship. The research hypotheses were tested with a sample of 207 employee-supervisor dyads working in a time-lagged design. The study found that psychological safety is an intermediary mechanism through which LMX affects voice behavior. Employees’ level of education negatively moderates the relationship between LMX and psychological safety. Furthermore, the results suggest that organizational tenure accentuates the relationship between LMX and psychological safety, and strengthens the indirect effect of LMX on voice behavior. The theoretical contributions and managerial implications are discussed in addition to directions for future research.

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