Navigating between real and virtual spaces: An exploration of the hybrid shopping experience

2016 ◽  
Vol 31 (2) ◽  
pp. 40-58 ◽  
Author(s):  
Isabelle Collin-Lachaud ◽  
Régine Vanheems
2020 ◽  
Author(s):  
Michaël Flacandji ◽  
Nina Krey
Keyword(s):  

Author(s):  
Shankar Chaudhary

Despite being in nascent stage m-commerce is gaining momentum in India. The explosive growth of smart-phone users has made India much loved business destination for whole world. Indian internet user is becoming the second largest in the world next to China surpassing US, which throws open plenty of e-commerce opportunities, not only for Indian players, offshore players as well. Mobile commerce is likely to overtake e-commerce in the next few years, spurred by the continued uptrend in online shopping and increasing use of mobile apps.The optimism comes from the fact that people accessing the Internet through their mobiles had jumped 33 per cent in 2014 to 173 million and is expected to grow 21 per cent year-on-year till 2019 to touch 457 million. e-Commerce brands are eyeing on the mobile app segment by developing user-friendly and secure mobile apps offering a risk-free and easy shopping experience to its users. Budget 4G smart phones coupled with affordable plans, can very well drive 4G growth in India.


2020 ◽  
pp. 1-4
Author(s):  
M Himabindu

Store Atmospherics is an innovative tool that retailers use to attract a number of customers into the store and retain them for longer time in the store. The share of large format retail stores in organized retail sector is increasing significantly. This paper is an empirical study of factors of Store Atmospherics from customers’ viewpoint. Data was collected through structured questionnaire from 75 respondents following convenience sampling technique. Reliability test and factor analysis were done using SPSS. Results show that Store Music, Store Decorations, Store Fragrance, Store Brightness, In-store Promotions and Ambience are the important Store Atmospheric factors. Large format retailers should focus more on these so as to increase their appeal to the customers and give them a good shopping experience so that favourable shopping outcomes follow.


Author(s):  
Kumari Anshu ◽  
Loveleen Gaur ◽  
Arun Solanki

Chatbot has emerged as a significant resolution to the swiftly growing customer caredemands in recent times. Chatbot has emerged as one of the biggest technological disruption. Simply speaking, it is a software agent facilitating interaction between computers and humans in natural language. So basically, it is a simulated, intellectual dialogue agent functional in a range of consumer engagement circumstances. It is the easiest and simplest means enable interaction between the retailers and the customers. </p><p> • Purpose- Most of the research work done in this field is concerned with their technical aspects. The recent research on chatbot pay little attention to the impact it is creating on users’ experience. Through this work, author is making an effort to know the customer-oriented impact that the chatbot bear on the shoppers. The purpose of this study is to develop and empirically test a framework that identify the customer oriented attributes of chatbot and impact of these attributes on customers. </p><p> • Objectives- The study intends to bridge the gap between concepts and actual attributes and applications on the subject of Chatbot. The following research objectives can address the various aspects of Chatbot affecting the different characteristics of consumers shopping behaviors: a) Identify the various attributes of chatbot that bears an impression on consumer shopping behavior. b) Evaluate the impact of chatbot on consumer shopping behavior that leads to the development of chatbot usage and adoption among the customer. </p><p> • Design/Methodology/Approach – For the purpose of analysis, author has administered Factor analysis and Multiple regression using SPSS version 23 for identification of various attributes of Chatbot and knowing their impact on shoppers. A self-administered questionnaire from the review of literature is developed. Industry experts in the field of retailing and academician evaluate the questionnaire. Primary information from the respondents is gathered using this questionnaire. The questionnaire comprises of Likert scale on a scale of 1 to 5 where 1 stands for strongly disagree and 5 stands for strongly agree. Data is collected from 126 respondents, out of which 111 respondents were finally considered for study and analysis purpose. </p><p> • Findings – The empirical results show that the study identifies various attributes of chatbot like Trust, Usefulness, Satisfaction, Readiness to Use and Accessibility. It is also found that chatbot is really influencing the customers in providing them with shopping experience, which can be very helpful to the businesses for increasing the sales and creating repurchase intention among the customers. </p><p> • Originality/value – The recent research on chatbot pay little attention to the impact it is creating on customers who are actually interacting with it on regular basis. The research paper extends information for understanding and appreciating the customer oriented attributes of artificially intelligent Chatbot. In this regard, the author has developed a model framework and proposed the attributes identified. Through the work, author is also making an effort to test empirically the impact of the identified attributes on the shoppers.


2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Shamsher Singh ◽  
Ameet Sao

The retail sector is growing a faster pace in India due to demographic shift in population and growing middle class. It is an opportunity for both organized and unorganized sectors. The purpose of this article is to study the customer perception and shopping experience about organized and unorganized retailing with special reference to Delhi and NCR and find out whether the preferences for organized and unorganized retailing are dependent or independent demographic characteristics of consumers. The study has used the primary data collected from 200 respondents through survey method using structured questionnaire. Convenient sampling method was used during the


2014 ◽  
Vol 266 ◽  
pp. 161-168 ◽  
Author(s):  
Kay Thurley ◽  
Josephine Henke ◽  
Joachim Hermann ◽  
Benedikt Ludwig ◽  
Christian Tatarau ◽  
...  

2021 ◽  
Vol 16 (2) ◽  
pp. 1-23
Author(s):  
Zhao Li ◽  
Junshuai Song ◽  
Zehong Hu ◽  
Zhen Wang ◽  
Jun Gao

Impression regulation plays an important role in various online ranking systems, e.g. , e-commerce ranking systems always need to achieve local commercial demands on some pre-labeled target items like fresh item cultivation and fraudulent item counteracting while maximizing its global revenue. However, local impression regulation may cause “butterfly effects” on the global scale, e.g. , in e-commerce, the price preference fluctuation in initial conditions (overpriced or underpriced items) may create a significantly different outcome, thus affecting shopping experience and bringing economic losses to platforms. To prevent “butterfly effects”, some researchers define their regulation objectives with global constraints, by using contextual bandit at the page-level that requires all items on one page sharing the same regulation action, which fails to conduct impression regulation on individual items. To address this problem, in this article, we propose a personalized impression regulation method that can directly makes regulation decisions for each user-item pair. Specifically, we model the regulation problem as a C onstrained D ual-level B andit (CDB) problem, where the local regulation action and reward signals are at the item-level while the global effect constraint on the platform impression can be calculated at the page-level only. To handle the asynchronous signals, we first expand the page-level constraint to the item-level and then derive the policy updating as a second-order cone optimization problem. Our CDB approaches the optimal policy by iteratively solving the optimization problem. Experiments are performed on both offline and online datasets, and the results, theoretically and empirically, demonstrate CDB outperforms state-of-the-art algorithms.


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