scholarly journals Distance Makes the Heart Grow Fonder: An Examination of Teleworkers’ and Office Workers’ Job Satisfaction Through the Lens of Self-Determination Theory

SAGE Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 215824402098551
Author(s):  
Eric Brunelle ◽  
Jo-Annie Fortin

Although research on teleworking dates back about a decade, much remains unknown with regard to how teleworking impacts employees’ experience at work. Based on self-determination theory, this research seeks to understand the dynamics underlying the impact of teleworking on employees’ job satisfaction. The study was conducted in an organization with a formal teleworking program; 448 respondents (211 teleworkers and 237 office workers) completed an online questionnaire. The results of structural equation model analysis indicate that teleworking is a better way of meeting workers’ psychological needs for autonomy, competence, and relatedness. In addition, our results indicate that there is a moderating effect on the relationship between these three types of psychological needs and employees’ job satisfaction, supporting the idea that the satisfaction of psychological needs does not operate in the same way for teleworkers and office workers.

2020 ◽  
pp. 001391652094260
Author(s):  
Gabrielle Gatt ◽  
Lixin Jiang

Organizations are increasingly adopting non-territorial organizational models with unassigned desks. However, previous research has: (1) shown mixed results regarding the impact of non-territorial working on employees, (2) largely examined non-territorial working in its purest sense without considering the nuanced differences in non-territorial working, and (3) not understood the mechanisms underlying the relation between non-territorial working and employee outcomes. To address these research gaps, we apply self-determination theory, which argues that meeting basic psychological needs of autonomy and belonging allows optimal human development, to the physical environment of office spaces. Specifically, we investigated whether the relationship of two types of non-territorial working with employee work engagement, emotional exhaustion, job satisfaction, and affective commitment is mediated via autonomy over office spaces and belongingness. Data were collected from 127 working New Zealanders who have adopted two types of non-territorial working (i.e., work arrangement 1 and work arrangement 2) in an organization. We found that although workers with work arrangement 2 did not report higher belongingness than those with work arrangement 1, workers with work arrangement 1 reported higher autonomy over office spaces than those with work arrangement 2. Moreover, belongingness was related to higher work engagement, job satisfaction, and affective commitment but lower emotional exhaustion, while autonomy over office spaces was related to increased job satisfaction and affective commitment but decreased emotional exhaustion. We also found that autonomy over office spaces, but not belongingness, mediated the relationship of non-territorial working with emotional exhaustion and job satisfaction.


2020 ◽  
Vol 29 (3) ◽  
pp. 365-381 ◽  
Author(s):  
Paula Bitrián ◽  
Isabel Buil ◽  
Sara Catalán

PurposeGamification is a tool with great potential to motivate individuals to increase their physical activity. That is why sport apps for mobile devices, such as Nike+ or Strava, have integrated game elements. There is, however, little evidence of gamification's effectiveness in this field. Therefore, the aim of the present study is to analyze the impact of game elements included in gamified sports' apps on the satisfaction of basic psychological needs (i.e. competence, autonomy and relatedness). Similarly, the research analyzes the impact of these needs on autonomous motivation.Design/methodology/approachTo achieve these goals, data were collected from users of gamified sport apps, using an online questionnaire. The data were analyzed using partial least squares structural equation modeling.FindingsThe results showed that interaction in the app with achievement-related game elements satisfied the needs for competence, autonomy and relatedness; social-related elements satisfied the need for relatedness; and immersion-related elements satisfied the needs for competence and autonomy. Similarly, satisfaction of the needs for autonomy and relatedness while using the app is crucial to experience autonomous motivation.Practical implicationsThe findings of this study provide guidelines for practitioners and app developers.Originality/valueBased on self-determination theory, the paper provides new insights into the relationship between game elements included in sport apps and individuals' basic psychological needs and motivation.


2017 ◽  
Vol 8 (3) ◽  
pp. 257 ◽  
Author(s):  
Manuel Alcaraz Ibañez ◽  
Alvaro Sicilia ◽  
María J. Lirola ◽  
Rafael Burgueño

Basado en la teoría de la autodeterminación y en el modelo dual de pasión, el objetivo de este estudio fue determinar la influencia de la percepción de satisfacción y frustración de las necesidades psicológicas básicas en el contexto del ejercicio físico sobre las formas armoniosa (PA) y obsesiva (PO) de la pasión por esta actividad, considerando si dicha relación podría diferir en función del género. Un total de 490 estudiantes universitarios (356 hombres y 114 mujeres) de entre 17 y 44 años (Medad= 20.49; DT= 3.38) que manifestaron realizar ejercicio físico al menos una vez por semana, completaron un cuestionario que recogía las variables de interés. Los resultados del modelo de ecuaciones estructurales mostraron que, en general, la satisfacción y la frustración de las necesidades psicológicas básicas predecían de forma positiva la PO, mientras que tan solo la satisfacción de las necesidades predecía la PA. No obstante, se observaron diferencias en función del género en el efecto que la frustración de las necesidades psicológicas básicas ejercía sobre ambas formas de pasión. En conjunto, la satisfacción y la frustración de las necesidades psicológicas básicas explicaron un 25% y un 44% de la varianza de la PA en hombres y mujeres, respectivamente, situándose dichos porcentajes en el 32% y el 14% en el caso de la PO. Estos resultados sugieren que, al menos en población masculina, las intervenciones destinadas a disminuir la percepción de frustración de las necesidades psicológicas básicas en el contexto del ejercicio podrían contribuir a disminuir una implicación obsesiva en esta conducta.Palabras clave: Teoría de la autodeterminación, modelo dual de pasión, teoría de las necesidades psicológicas básicas, pasión armoniosa, pasión obsesiva. Effects of satisfaction and thwarting of basic psychological needs on the forms of passion for exerciseABSTRACTBased on both self-determination theory and dualistic model of passion, the main purpose of this study was to determine the influence of the satisfaction and thwarting of basic psychological needs perceived in the context of exercise on the development of harmonious (HP) and obsessive (OP) forms of passion for exercise, considering additionally if such relationship could differs across gender. A total of 398 university students (256 men and 114 women), aged between 17 and44 (Mage= 20.49; SD = 3.38) and involved in exercise at least once a week, filled a questionnaire that assessed the variables of interest. The results of structural equation model showed that, in general, both satisfaction and thwarting of basic psychological needs predicted positively OP, whereas only the satisfaction of needs predicted positively HP. Furthermore, results revealed gender differences in the effect of the thwarting of needs on both forms of passion. As a whole, both satisfaction and thwarting of needs explained 25% and 44% of the variance in HP in men and women, respectively, being those percentages 32% and 14% for OP. From a practical point of view, these results suggest that, at least in males, interventions aimed at decreasing experiences of the thwarting of needs in the exercise context could contribute to diminish an obsessive commitment to this behaviour.Keywords: Self-determination theory; dualistic model of passion; basic psychological needs theory; harmonious passion; obsessive passion.


2022 ◽  
Vol 18 (1) ◽  
pp. 0-0

This study examined the impact of E-CRM on customer loyalty with the mediating effect of customer satisfaction in the banking industry. Customer satisfaction is important for loyalty because when the customers are satisfied with the services offered by their service providers, the relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ customers who were using E-CRM services and the data was analyzed using structural equation model (SEM) through AMOS. The results revealed that E-CRM and customer satisfaction had a significant positive impact on customer loyalty and also customer satisfaction partially mediated the relationship between E-CRM and customer loyalty. This study would offer useful acumen to both academicians and marketers and would help the bank managers to improve the quality of the services provided to their customers.


2021 ◽  
Vol 12 ◽  
Author(s):  
Greta Castellini ◽  
Lorenzo Palamenghi ◽  
Mariarosaria Savarese ◽  
Serena Barello ◽  
Salvatore Leone ◽  
...  

Objective: This study aimed to evaluate the impact of the COVID-19 emergency on patients with IBD's psychological distress, understanding the role of patient engagement as a mediator.Methods: An online questionnaire was created, measuring perceived risk susceptibility toward COVID-19, perceived stress, and patient engagement. The questionnaire was distributed to a purposive sample of IBD patients who belonged to the Italian Association for patients with IBD (AMICI Onlus) in April 2020. Structural equation models were implemented.Results: The effect of the perceived risk susceptibility toward COVID-19 contagion on the perceived stress is fully mediated by patient engagement (β = 0.306, p < 0.001). Moreover, the patient engagement mitigates the perceived stress (β = −0.748, p < 0.001) in our sample of IBD patients, and it is negatively influenced by the perceived risk susceptibility toward COVID-19 (β = −0.410, p < 0.001).Conclusion: Patient engagement is the key factor that explains how the perceived risk susceptibility toward COVID-19 affects the perceived psychological distress in patients with IBD, underlining that the perceived risk of contagion increases their perceived level of stress through a decrease of patient engagement.


2019 ◽  
Vol 17 (1) ◽  
pp. 33
Author(s):  
Sri Mulyani ◽  
Hendra Gunawan

<p>The problem of this research was Turnover intention is a factor of discomfort experienced agent in a company. Turnover intention needs to get serious attention to the organization especially to leadership or manager so can applying force leadership proper and improve job satisfaction to reduce job stress in the company.<br />The purpose of this research was the effect of leadership style and job satisfaction toward Turnover intention throught job stress at customer service (frontline) PT Tiki Jalur Nugraha Ekakurir (JNE), Tomang Jakarta.<br />The methodology of this research was testing hypothesis. The data used were primary data collected from questionaire. The samples consisted of 164customer service (frontline)PT Tiki Jalur Nugraha Ekakurir (JNE), which were determined through purposive sampling method. The data were analyzed through Structural Equation Model (SEM) of AMOS version 23.0for Windows.<br />The results of the study showed that there have been negative effect and significant between leadership style and job satisfaction toward Turnover intention throught job stress. The role of job stress very dominant as a mediator the influence of leadership style and job satisfaction toward Turnover intention.<br />Implication of this research is expected to managers can increase the determinants job stress itself for example by raising job satisfaction (salary, reward, job promotion) and applying force leadership proper and able to adjust with all the work situation.</p>


2013 ◽  
Vol 7 (3) ◽  
pp. 165 ◽  
Author(s):  
Amin Wahyudi ◽  
Tulus Haryono ◽  
Asri Laksmi Riyani ◽  
Mugi Harsono

The objective of this study is to examine the impact of work ethics on performance using job satisfaction and affective commitment as mediating variables. The variables used include the dimensions of multidimensional work ethic profile (independent variable), job satisfaction and affective commitment (mediating variables), and performance (dependent variable). The survey research design was applied to meet the objective of this study, with 400 questionnaires had been sent to the lecturers in Central Java. The Structural Equation Model (SEM) was adopted to test some hypotheses developed in this study. The findings, based on the response rate of 76% (304 of the 400) of the questionnaires successfully collected and ready for analysis, are that not all dimensions of multidimensional work ethic profile directly influence the task performance, of the dimensions of  multidimensional work ethic profile, only the dimension of hard work directly and significantly influence the task performance, job satisfaction mediates some of the dimensions of multidimensional work ethic profile on the task performance, and affective<br />commitment do not mediate the influence of all dimensions of multidimensional work ethic profile on the task performance.


2015 ◽  
Vol 8 (1) ◽  
pp. 145
Author(s):  
Nina Zahra

<p>This research refers to the previous research which has done by Chiang and Wang (2012)<br />and also completed by Kalber and Cenker (2007). This research is about “the impact of leadership<br />style on organization commitment mediating by job satisfaction and trust on employed at bank<br />sectors”. The background of this research is to know the impact of leadership style on organization<br />commitment. The purpose of this research is to examine the impact of leadership style on<br />organization commitment mediating by job satisfaction and trust. The research is using primary<br />data by spreading questionnaires to 250 employes of banking sectors in DKI Jakarta, such as:<br />Bank Mandiri, Bank Negara Indonesia, Bank Jabar, Bank Bukopin and Bank Central Asia during<br />2015, however there are 201 questionnaires were returned. The method of data analysis used is<br />Structural Equation Model (SEM). The result of this research concludes that there are positive<br />impacts of leadership style on organization commitment mediating by job satisfaction and trust.<br />Keywords: Leadership Style, Job Satisfaction, Trust, Organization Commitment, Banking Sectors.</p>


2014 ◽  
Vol 28 (1) ◽  
pp. 71-81 ◽  
Author(s):  
Steven W. Rayburn

Purpose – The purpose of this article is to employ Self-Determination Theory to explain the mediated impact of work design – empowerment and serial and investiture socialization – on employee work affect. The theory proposes fulfilment of three psychological needs – autonomy, competence, and relatedness – will mediate individuals' ability to achieve contextually relevant well-being. An empirical study tests this claim and exposes the structure of the mediating effects. Design/methodology/approach – Survey responses were collected from a sample of 239 front-line service employees using snowball data collection. SEM was used to test hypotheses. Findings – Findings suggest that empowerment and serial and investiture socialization are significantly differentially related to need fulfilment. Additionally, all forms of need fulfilment do not directly influence employee affect. Instead, there are both direct and interactive effects that work simultaneously to influence employees' positive work affect. Practical implications – This study exposes specific work design levers managers can manipulate to benefit employees. This research highlights the different effects of specific work design variables on employee work affect. Originality/value – This paper extends understanding of Self-Determination Theory by exposing the direct and interactive effects of need fulfilment on work affect for service workers. Also, it delivers a deeper exploration of the impact of work design on employees by modelling multiple work design variables as well as process variables simultaneously to provide a more detailed picture of how work design influences employee work affect.


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