Investigating the Relationship between Perception of Organizational Culture and Emotional Intelligence with Job Burnout

2013 ◽  
Vol 1 (5) ◽  
pp. 1-6
Author(s):  
Niloufar Yousefi ◽  
Amir Rashid Shomali
Keyword(s):  
Emotional Intelligence ◽  
Organizational Culture ◽  
Job Burnout ◽  
The Relationship

The relationship between customer orientation, emotional labour and job burnout

2017 ◽  
Vol 8 (2) ◽  
pp. 54-76 ◽  
Author(s):  
Xue Wu ◽  
An-Jin Shie
Keyword(s):  
Emotional Intelligence ◽  
Hospitality Industry ◽  
Hospitality Management ◽  
Job Burnout ◽  
Three Dimensions ◽  
Frontline Employees ◽  
Content Type ◽  
Emotional Labour ◽  
The Relationship ◽  
Selection Of

Purpose Drawing on the conservation of resources theory, this study aims to apply the emotional labour concept to illustrate about the relationship between customer orientation (CO) and job burnout, further demonstrating how the relationship is established in the hospitality industry. This study intends to find that emotional intelligence moderates the relationship between CO and emotional labour. Design/methodology/approach The study uses descriptive statistical analysis and reliability analysis. Then, the study uses confirmatory factor analyses to ensure the model fit and discriminant validity of the measures. Finally, the hypothesised relationship model is tested and analysed via regression analysis. Findings The study finds three dimensions of emotional labour all partially mediated the relationship between CO and job burnout. Meanwhile, the study finds that emotional intelligence would moderate the relationship between CO and three dimensions of emotional labour. Research limitations/implications First, the respondents in this study come from five-star hotels in Beijing, China. As the results of this study are based on a sample of Chinese five-star hotel employees, the selection of a single service setting and a single country may raise concerns for the issue of generalisability. Thus, the findings of this study may not generalise to other hospitality contexts, other cultures or other times; research in other settings, geographical areas or times might yield different results. Practical implications High employee job burnout is a thorny problem in the hospitality industry, so it is a great challenge for hospitality management to solve high employee job burnout. As a personality resource, CO will decrease job burnout. Emotional labour is a common issue in hospitality. The study intends to explore the lived experiences of the frontline employees in hospitality industry to explain the role of CO directives on employee job burnout in an emotional labour perspective. The results give suggestions for the hospitality management. Social implications After reviewing of relevant literature, two research gaps are found. First, despite the amount of research showing a negative relationship between CO and job burnout, remarkably little is known about how these relationships are established. Second, a more important gap lies in overlooking the emotional nature of hospitality service work. The results of the study can fill the theoretical gap. Originality/value First, the recruitment and selection of frontline employees should incorporate an assessment of the level of CO. Second, hospitality management should teach and train the employees about the proper control of emotional labour. Third, the recruitment and selection of frontline employees should incorporate an assessment of the level of emotional intelligence; meanwhile, it is necessary to strengthen the emotional intelligence training.

scholarly journals Investigating the Relationship between Emotional Intelligence and Social Support with Burnout in Nurses in Intensive Care Units

2020 ◽  
Author(s):  
Sadegh Safa'i Kochaksaraei ◽  
Mohammad Ali Heidari Gorgji ◽  
Tahere Yaghoobi ◽  
Jamshid Yazdani Cherati ◽  
Hedayat Jafari
Keyword(s):  
Social Support ◽  
Emotional Intelligence ◽  
Intensive Care ◽  
Intensive Care Units ◽  
Emotional Exhaustion ◽  
Pearson Correlation ◽  
Individual Performance ◽  
Job Burnout ◽  
The Relationship

Background and purpose: Since job burnout affects the patientschr('39') quality of care, it is useful to identify more effective factors in improving the quality of services. The aim of this study was to investigate the relationship between emotional intelligence and social support with job burnout among nurses. Materials and Methods: This was a descriptive and cross-sectional study conducted in the winter of 2018. The research population included 214 nurses of intensive care units in the medical and educational center of Mazandaran University of Medical Sciences by census sampling method. Data were gathered using Bradbury and Graveschr('39') social intelligence, Philips et al.’s social support, and Maslach and Jackson’s burnout questionnaires. For analyzing the research hypotheses, Pearson correlation, linear regression, and Sobel test were used.   Findings: Two of the nurses exhibited low emotional intelligence (%0.93), while two of them had average (%0.93) and 210 had high emotional intelligence (%98.13). 18.22% had low burnout, 73.36% had average and 8.41% had high burnout rate. The correlation between emotional intelligence with social support was 0.125, and the probability was greater than 0.05. The correlation between emotional exhaustion and perceived social support, personality deprivation, individual performance, and job burnout were found to be 0.012, 0.07, -0.045, and 0.015, respectively; whereas probability values for all of these relationships were more than 0.05. The correlation between emotional intelligence and emotional exhaustion, personality deprivation, individual function, and burnout were -0.263, -0.125, -0.313, and -0.335, respectively. The probability values except for the personchr('39')s depersonalization variable, for other relationships, were also less than 0.05, and the relationship was documented to be significant. Conclusion: There was a significant and inverse relationship between emotional intelligence and job burnout, but there was found not a significant relationship between social support with job burnout, and emotional intelligence with social support.

scholarly journals The Effect of Emotional Intelligence on Four Dimensions of knowledge Conversion in Selected Industrial Organizational

2015 ◽  
Vol 9 (12) ◽  
pp. 134
Author(s):  
Peyman Akhavan ◽  
Saeid Samiee ◽  
Mahdi Abasaltian ◽  
Ehsan Samimi ◽  
Ali Abasaltian
Keyword(s):  
Emotional Intelligence ◽  
Organizational Culture ◽  
Social Skill ◽  
Research Data ◽  
Four Dimensions ◽  
Knowledge Conversion ◽  
Five Factors ◽  
Different Dimensions ◽  
The Impact ◽  
The Relationship

<p class="zhengwen"><span lang="EN-GB">There is a relation between Emotional intelligence, knowledge management and culture of each organization. In this research the impact of organizational cultures have been studied. The methodology has been used for this research was descriptive. According to type and size of their projects, organizational culture was estimated as bureaucratic in seven organizations. The Quinn organizational culture questionnaire along with several interviews with managers verified the bureaucratic culture in four organizations. The applied tool for data collection was a questionnaire consisting of 33 questions. Moreover, the sample size was 344 employees in four organizations. To investigate the reliability of the questionnaire the Cronbach’s alpha value has been measured and the validity has been confirmed by the field. Moreover, according to Goleman’s emotional intelligence model the five factors have been measured in the selected organizations. Also the knowledge management‘s Model presented by Nonaka and Takeuchi has been used by considering four presented elements. </span></p><p class="zhengwen"><span lang="EN-GB">The results demonstrated that in the bureaucratic cultures, externalization and combination are in a proper status. Analyzing the research data depicted the relationship between different dimensions of emotional intelligence and the ability of individuals in different aspects of converting the knowledge. For example Social skill and empathy ability of individuals have a positive and significant relationship with socialization. </span></p>

Employee silence and burnout in India: the mediating role of emotional intelligence

2019 ◽  
Vol 48 (4) ◽  
pp. 1045-1060 ◽  
Author(s):  
Shalini Srivastava ◽  
Ajay K. Jain ◽  
Sherry Sullivan
Keyword(s):  
Emotional Intelligence ◽  
Western Country ◽  
Job Burnout ◽  
Work Outcomes ◽  
Employee Voice ◽  
Content Type ◽  
Mediating Role ◽  
Employee Silence ◽  
The Relationship

Purpose Although considerable research has been completed on employee voice, relatively few studies have investigated employee silence. The purpose of this paper is to examine the relationship between employee silence and job burnout as well as the possible mediating role of emotional intelligence (EI) on the silence-burnout relationship. Design/methodology/approach This paper reports the findings of an empirical study based upon the survey of 286 managers working in four different states in India. Correlational and mediated regression analyses were performed to test four hypotheses. Findings Contrary to findings from studies conducted in Western countries in which employee silence was positively related to undesirable work outcomes, in this study, employee silence was negatively related to job burnout. Additionally, results indicated that the relationship between employee silence and job burnout was mediated by EI. These findings suggest the importance of considering country context and potential mediating variables when investigating employee silence. Practical implications This study demonstrates how Indian employees may strategically choose employee silence in order to enhance job outcomes. Originality/value This study is one of the few efforts to investigate employee silence in a non-western country. This is first study that has examined the role of EI as a mediating variable of the relationship between employee silence and job burnout in India.

Workplace bullying and job burnout

2020 ◽  
Vol 28 (1) ◽  
pp. 183-204 ◽  
Author(s):  
Shalini Srivastava ◽  
Banasree Dey
Keyword(s):  
Emotional Intelligence ◽  
Work Environment ◽  
Workplace Bullying ◽  
Job Burnout ◽  
Future Research ◽  
Content Type ◽  
Negatively Associated ◽  
Study Results ◽  
The Relationship

Purpose The purpose of this paper is to assess the influence of workplace bullying on job burnout of employees and investigate the mediating role of hardiness in the relationship and the extent to which the mediation is moderated by emotional intelligence. Design/methodology/approach The present data were collected from 350 employees working in varied companies in the ITES-BPO sectors of Delhi NCR of India. The study used stratified sampling method for good coverage from different departments of the organizations. The present data were collected in two stages following the suggestion given by Podsakoff et al. (2003) so as to minimize common method bias. Findings The findings suggest that workplace bullying is positively related to job burnout, and workplace bullying is negatively associated with hardiness. Hardiness was also found to be negatively associated with job burnout. It has also been found that workplace bullying is associated with job burnout through hardiness, and emotional intelligence moderates the relationship between hardiness and job burnout. The results also indicate that the indirect effect of workplace bullying on job burnout via hardiness is conditional on emotional intelligence. Research limitations/implications As the present study pertains to only one part of India, i.e. Delhi NCR of India, the results cannot be generalized. Future research can take a larger sample for the same. The demographic variables’ effect was out of the scope of this study. If demographics were taken into consideration, it might have resulted in interesting results. Moreover, the employees who were physically present at the time of data collection were asked to respond in a given time frame. One might argue that employees were not given enough time to respond. Future work can also incorporate other sectors so as to do a comparative study between sectors. Practical implications Based on the study results, it may be suggested that managers may do well to devise strategies for coping with the phenomenon of workplace bullying and job burnout in employees, to provide a healthy work environment with better employee morale and enhanced productivity. Social implications The findings of the study have implications for organizations in the service sector, particularly the BPO-ITES sector examined in the study. This being a customer-focused industry expects employees to ensure meeting deadlines and enhanced customer satisfaction; therefore, it would be worthwhile for managers to help employees in dealing with job stressors in their work environment. It would be useful to raise awareness about workplace bullying and encourage employees to report such incidents while assuring the complete support of the management. Originality/value While a review of extant literature indicates that emotional intelligence may lead to a reduction in job burnout of employees, yet, emotional intelligence has not been used previously as a moderator in mitigating the influence of workplace bullying and job burnout. Moreover, the role of hardiness as a mediator in the above-mentioned relationships has not been addressed in previous studies.

scholarly journals The Relationship between Hofstede Organizational Culture and Employees Job Burnout in Hospitals of Tehran University of Medical Sciences 2014-2015

2016 ◽  
Vol 28 (1) ◽  
pp. 26 ◽  
Author(s):  
Fereshteh Farzianpour ◽  
Mahya Abbasi ◽  
Abbas Foruoshani ◽  
Ebrahim Pooyan
Keyword(s):  
Organizational Culture ◽  
Job Burnout ◽  
Medical Sciences ◽  
The Relationship

The relationship between, burnout, personality, and emotional intelligence in clown doctors

2020 ◽  
Vol 33 (1) ◽  
pp. 157-174
Author(s):  
Alberto Dionigi
Keyword(s):  
Emotional Intelligence ◽  
Linear Regression ◽  
Personality Traits ◽  
Multiple Linear Regression ◽  
Emotional Exhaustion ◽  
Job Burnout ◽  
Personal Accomplishment ◽  
Potential Risks ◽  
Different Dimensions ◽  
The Relationship

AbstractDespite increasing interest in healthcare clowning, especially to evaluate its effectiveness in a large variety of settings, no investigations have been oriented toward exploring the potential risks associated with burnout in clown doctors. This paper aims to investigate the relationship between personality traits, emotional intelligence, and burnout and to predict the burnout levels of 160 Italian clown doctors. The multiple linear regression findings showed that the best predictor for emotional exhaustion was neuroticism and for personal accomplishment were consciousness and emotional intelligence, while no correlations were found between the variables taken into account and depersonalization. These findings highlighted how specific personality traits are linked to different dimensions of job burnout and were discussed in the context of clown doctors’ burnout.

Sign in / Sign up

Export Citation Format

Share Document