Managing Redundancy for Improved Service Delivery by Local Governments in Nigeria

2019 ◽  
Vol 5 (4) ◽  
pp. 1-7
Author(s):  
Okafor , Lawrence Chima ◽  
Okorie , Ebere Florence
Keyword(s):  
Service Delivery ◽  
Local Governments

First Meeting of the PIDE Committee on Devolution Reforms in Pakistan

2006 ◽  
Vol 45 (1) ◽  
pp. 157-161
Author(s):  
Durre-e- Nayab
Keyword(s):  
Local Government ◽  
Health Education ◽  
Service Delivery ◽  
Social Welfare ◽  
Human Development ◽  
Local Governments ◽  
Public Services ◽  
Municipal Services ◽  
Fiscal Decentralisation ◽  
National Reconstruction

The Local Government Ordinance (LGO), formulated by the National Reconstruction Bureau (NRB) in 2000 and promulgated by provincial governments in August 2001, assigns powers, responsibilities, and service delivery functions to three levels of local governments: district, tehsil, and union. Responsibilities for the delivery of social and human development services, such as primary and basic health, education and social welfare, are delegated to the district level, whereas municipal services, such as water, sanitation and urban services are assigned to the tehsil level. The LGO does not only deal with the delivery of public services in its plan but also stresses the need for fiscal decentralisation, claiming that “Fiscal decentralisation is the heart of any devolution exercise. Without fiscal decentralisation no authority is devolved.”

The impact of transaction costs on the use of mixed service delivery by local governments

2015 ◽  
Vol 1 (4) ◽  
pp. 239-267 ◽  
Author(s):  
Trevor L Brown ◽  
Matthew Potoski ◽  
David M Van Slyke
Keyword(s):  
Service Delivery ◽  
Transaction Costs ◽  
Local Governments ◽  
The Impact

scholarly journals Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines

2021 ◽  
Vol 58 (1) ◽  
pp. 5478-5487
Author(s):  
Renejoy M. Bulos
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
The Philippines ◽  
Public Works ◽  
Face To Face ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
The People ◽  
Multi Stage

Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the province of Isabela is one of the selected LGUs to implement the CSIS project in the country to measure its performance in service delivery for 2018. This study assessed the awareness and satisfaction of the people in Tumauini, Isabela on the services for Public Works and Infrastructure delivered by the LGU. There were 150 respondents selected using the multi-stage probability sampling method. In gathering the data needed, face to face interview was used with the aid of survey questionnaire. Overall, results revealed that citizens of Tumauini are aware and satisfied with the different service indicators of the Public Works and Infrastructure programs. Results of the study may help local government officials in crafting policies and making management decisions to improve the performance of the local government of Tumauini in the provision and delivery of Public Works and Infrastructure services to its constituents.

Local Government as a Democracy Actor or a Service Delivery Actor

2014 ◽  
pp. 127-147 ◽  
Author(s):  
Peter Demediuk ◽  
Stephen Burgess ◽  
Rolf Solli
Keyword(s):  
Decision Making ◽  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
Local Governance ◽  
Governance Practice

Local governance occurs where a local government gives citizens a say in things that really matter to them, and e-governance initiatives provide electronic means to enable citizens to participate in this shared governing of the community. The clearer a local government is about the nature and degree to which it needs to act as a democracy actor (better citizens and better government) and/or a service delivery actor (better decision making), the greater the prospect that it can choose appropriate electronic means through an e-governance approach to meet those ends. In order to guide an e-governance practice and inform further research, this chapter: provides models that articulate the elements that constitute better decision making, better citizens, and better government, and presents examples from five local governments of how electronic means can satisfy particular ends.

Interrogating the Application of E-Governance for Service Delivery

2017 ◽  
pp. 31-60
Author(s):  
Francis Friday Nchuchuwe
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Web Sites ◽  
Local Governments ◽  
Computer Literacy ◽  
Demographic Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Secondary Sources ◽  
Internet Diffusion

This study examined the application of e-governance for service delivery in Ojo and Alimosho Local government areas of Lagos State. Questionnaire and Interviews were used as major instruments for data collection alongside other secondary sources. The simple Random Sampling technique was used to derive a sample of 100 respondents from a population size of 748 workers from Ojo and Alimosho Local Government Areas. Simple percentages were used for the demographic data analysis, as well as to test the hypotheses. The findings revealed that the application of E-governance is still a far cry in the local governments. Generally, the concept is novel among the workers as it is generally construed to mean electronic payment of salaries and lodgments into the Banks by the citizens. Beyond this, it was revealed that such facilities like web sites, constant electricity supply, enabling environments to boost tele-density, internet diffusion, adult computer literacy, cyber cafes, computer, etc. were not adequately available as expressed by the respondents.

Africa’s Evolving Career Civil Service Systems: Three challenges—State Continuity, Efficient Service Delivery and Accountability

2002 ◽  
Vol 68 (3) ◽  
pp. 373-387 ◽  
Author(s):  
Ladipo Adamolekun
Keyword(s):  
Service Delivery ◽  
Local Governments ◽  
Civil Service ◽  
Party Systems ◽  
Service Systems ◽  
Explanatory Factors ◽  
Sub Saharan ◽  
The 1960S ◽  
Merit System ◽  
Ssa Countries

This article examines the crisis of the career civil service systems in Sub-Saharan African (SSA) countries in the 1990s against the background of the progressive abandonment of the key features of the Weberian bureaucratic models inherited by the countries at independence in the 1960s. After analysing the major explanatory factors for the crisis (adoption of one-party systems, advent of military governments and the triumph of patronage over the merit system) and the consequent decay of the institutions in many countries, the efforts made to rehabilitate the institutions in the 1990s are assessed. The assessment pays particular attention to the two strong developmental trends of the decade: simultaneous establishment of functioning market-friendly economies and functioning democratic governments. The article concludes by proposing the redesign of Africa’s career civil service systems with a view to addressing three key challenges that are critical to achieving and sustaining functioning market economies and functioning democracies: state continuity, efficient service delivery and accountability of the governors to the governed. Specific changes to the career civil service systems that are proposed include, among others, clear separation of political from career appointments; the introduction or increased use of contract appointments at managerial and technical professional levels (as a transitional arrangement); and de-linking local governments and parastatals from the civil service. The critical importance of an enabling sociopolitical and economic environment for a civil service capable of tackling the three challenges is also emphasized.

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