Interrogating the Application of E-Governance for Service Delivery

2017 ◽  
pp. 31-60
Author(s):  
Francis Friday Nchuchuwe
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Web Sites ◽  
Local Governments ◽  
Computer Literacy ◽  
Demographic Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Secondary Sources ◽  
Internet Diffusion

This study examined the application of e-governance for service delivery in Ojo and Alimosho Local government areas of Lagos State. Questionnaire and Interviews were used as major instruments for data collection alongside other secondary sources. The simple Random Sampling technique was used to derive a sample of 100 respondents from a population size of 748 workers from Ojo and Alimosho Local Government Areas. Simple percentages were used for the demographic data analysis, as well as to test the hypotheses. The findings revealed that the application of E-governance is still a far cry in the local governments. Generally, the concept is novel among the workers as it is generally construed to mean electronic payment of salaries and lodgments into the Banks by the citizens. Beyond this, it was revealed that such facilities like web sites, constant electricity supply, enabling environments to boost tele-density, internet diffusion, adult computer literacy, cyber cafes, computer, etc. were not adequately available as expressed by the respondents.

scholarly journals Factors that influence knowledge management systems to improve knowledge transfer in local government: A case study of Buffalo City Metropolitan Municipality, Eastern Cape, South Africa

2020 ◽  
Vol 18 ◽  
Author(s):  
Samuel S. Ncoyini ◽  
Liezel Cilliers
Keyword(s):  
Knowledge Management ◽  
Local Government ◽  
Knowledge Transfer ◽  
Service Delivery ◽  
Local Governments ◽  
Qualitative Interviews ◽  
Sampling Technique ◽  
Top Management ◽  
Eastern Cape ◽  
Structured Interviews

Orientation: The demand for improved service delivery requires new approaches and attitudes from local governments. The lack of knowledge management (KM) and, therefore, a low level of information and knowledge transfer in the public services were identified as two of the main contributors to poor service delivery.Research purpose: The purpose of this research study was to gain an in-depth understanding of the factors that impact on KM systems to improve the knowledge transfer at Buffalo City Metropolitan Municipality (BCMM).Motivation for the study: A lack of institutional capacity in local government is one of the primary reasons why service delivery is still an issue in almost all of South Africa’s provinces. A Knowledge management system (KMS) would enable BCMM to build up organisational knowledge through the systematic capture and organisation of the wealth of knowledge and experience of staff, stakeholders, clients, partners and beneficiaries. A KMS leverage knowledge that already exists within and outside BCMM and can make this knowledge readily accessible to the Municipality employees.Research approach/design and method: Qualitative data were collected by means of semi-structured interviews and a convenience sampling technique from five participants. The qualitative interviews were analysed by means of thematic analysis to analyse the data.Main findings: The study found that the KM culture within the municipality is not supportive as the hierarchical and bureaucratic management supresses any attempts at openness and support. At the human resources level, information is not seamlessly transferred between managers and their subordinates. There seems to be a culture of knowledge hoarding in an attempt to augment personal importance or worth.Practical/managerial implications: To solve the knowledge transfer problems, KM must be aligned with the organisational strategy. Official KM strategies must be developed and aligned to organisational strategies to ensure that the top management makes and shares a plan for a vision of continuous knowledge transfer.Contribution/value-add: The study therefore recommends that BCMM must ensure that knowledge transfer practices and initiatives are fully supported and promoted by the top management. This will ensure that sufficient resources are allocated to support knowledge transfer.

scholarly journals Oath of Government Employees-Based Standards and Organizational Commitment in a Local Government Unit in Central Luzon, Philippines

2021 ◽  
Vol 4 (2) ◽  
pp. 51-61
Author(s):  
Imelda Soriano
Keyword(s):  
Organizational Commitment ◽  
Local Government ◽  
Service Delivery ◽  
Data Gathering ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Government Employees ◽  
Length Of Service ◽  
Cross Sectional ◽  
Significant Difference

The study aimed to assess the organizational commitment and the internalization of the standards contained in the Oath of Government Employees (Panunumpa ng Kawani ng Gobyerno) based on the experience of the employee of the Local Government Unit of Olongapo.  It will specifically focus on four key result areas reflected in the pledge of commitment: honesty and integrity, proper use of government property, fight against corruptions, technical and professional competencies. The researcher used a descriptive research method and utilized a cross-sectional design with the questionnaire as the main data gathering tool. The population of the study consisted of the employees in the different service-delivery units of a highly urbanized city in Central Luzon, Philippines. A sample size representing ten percent (10%) of the total population determined the respondents for the study. The sample respondents were selected among the different service-delivery units of the local government unit using a simple random sampling technique. This study intended to prove the significant difference in the organizational commitment of employees in the local government unit in terms of gender, age, and length of service. Furthermore, the research also tried to determine the relationship between the Oath of Government Employees – Based Standards and Employees Organizational Commitment in the local government unit of the involved highly urbanized city. The result of the study will serve as a basis to develop a proposed Service Charter for each of the service-delivery units of the local government of the City.

First Meeting of the PIDE Committee on Devolution Reforms in Pakistan

2006 ◽  
Vol 45 (1) ◽  
pp. 157-161
Author(s):  
Durre-e- Nayab
Keyword(s):  
Local Government ◽  
Health Education ◽  
Service Delivery ◽  
Social Welfare ◽  
Human Development ◽  
Local Governments ◽  
Public Services ◽  
Municipal Services ◽  
Fiscal Decentralisation ◽  
National Reconstruction

The Local Government Ordinance (LGO), formulated by the National Reconstruction Bureau (NRB) in 2000 and promulgated by provincial governments in August 2001, assigns powers, responsibilities, and service delivery functions to three levels of local governments: district, tehsil, and union. Responsibilities for the delivery of social and human development services, such as primary and basic health, education and social welfare, are delegated to the district level, whereas municipal services, such as water, sanitation and urban services are assigned to the tehsil level. The LGO does not only deal with the delivery of public services in its plan but also stresses the need for fiscal decentralisation, claiming that “Fiscal decentralisation is the heart of any devolution exercise. Without fiscal decentralisation no authority is devolved.”

Training Administrators To Use Microcomputers

1985 ◽  
Vol 44 ◽  
pp. 1-4
Author(s):  
Robert H. Rittle
Keyword(s):  
Local Government ◽  
Public Administration ◽  
Local Governments ◽  
Computer Literacy ◽  
City Management ◽  
Public Administrators ◽  
Public Administration Review ◽  
Management Association ◽  
University Training

Some are born to computer literacy, while others have literacy thrust upon them! Students who comprise the next generation of political scientists and public administrators will, in many cases, fall into the latter category. This article concerns the role of university training programs in meeting the increasing demands for microcomputer skills.The January, 1984 issue of Public Administration Review included five articles concerning microcomputers in local government. These articles anticipate “major changes in the way local governments organize and the means by which they carry out operations,” as a result of microcomputer technology. Predicting a significant impact of microcomputers in local government, the International City Management Association has also published a major monograph on microcomputer use (Griesemer, 1984).

scholarly journals Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines

2021 ◽  
Vol 58 (1) ◽  
pp. 5478-5487
Author(s):  
Renejoy M. Bulos
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
The Philippines ◽  
Public Works ◽  
Face To Face ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
The People ◽  
Multi Stage

Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the province of Isabela is one of the selected LGUs to implement the CSIS project in the country to measure its performance in service delivery for 2018. This study assessed the awareness and satisfaction of the people in Tumauini, Isabela on the services for Public Works and Infrastructure delivered by the LGU. There were 150 respondents selected using the multi-stage probability sampling method. In gathering the data needed, face to face interview was used with the aid of survey questionnaire. Overall, results revealed that citizens of Tumauini are aware and satisfied with the different service indicators of the Public Works and Infrastructure programs. Results of the study may help local government officials in crafting policies and making management decisions to improve the performance of the local government of Tumauini in the provision and delivery of Public Works and Infrastructure services to its constituents.

scholarly journals INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) COMPETENCY OF SERVING TEACHERS FOR QUALITYINSTRUCTIONAL SERVICE DELIVERY IN AMINU SALEH COLLEGE OF EDUCATION, AZARE, BAUCHI STATE, NIGERIA

2021 ◽  
Vol 10 (1) ◽  
pp. 38-55
Author(s):  
Jimoh A. ◽  
◽  
Salawu A. ◽  
Yusuf A. ◽  
Folorunso I. ◽  
...  
Keyword(s):  
Service Delivery ◽  
State Government ◽  
Interactive Multimedia ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
College Of Education ◽  
Internet Usage ◽  
Skills Acquisition ◽  
Ict Skills ◽  
Measurement And Evaluation

ICT has permeated all spheres of human endeavours in this 21st century of information-driven society, education sector inclusive. Consequence upon this development, teachers as stakeholders are not left behind in the aspect of training and retraining to acquire relevant skills in the usage of ICT in order to be ICT-compliant and use same in their teaching methodologies. This paper, therefore, examined ICT competency of serving teachers for quality instructional service delivery in Aminu Saleh College of Education, Azare, Bauchi State, Nigeria. The study adopted survey research design as questionnaire was used as an instrument for data collection from the sampled serving teachers. The questionnaire used for this research was structured on three components of ICT: Microsoft PowerPoint Presentation, Internet Usage and Usage of projector/interactive multimedia board. Simple random sampling technique was used to draw sample of 196 from the population of entire academics totally 436 currently serving in the area of the study using sample size table provided by Research Advisor. The instrument used for the study was validated by the specialists in the fields of Computer Science and Measurement and Evaluation. The reliability index of the instrument yielded 0.82 using Crobanch alpha reliability technique. The results revealed that academics have skills in the usage of Microsoft PowerPoint Presentation for effective instructional service delivery. Besides, it was found out that the serving teachers possess technical-know-how in Internet usage for gathering materials for their lessons, but lack skills on how to operate projector/interactive multimedia board for their lectures. It was also discovered that age, gender and years of experience had significant influence on the level of ICT skills acquisition and usage of serving teachers. However, there was no association between educational qualification of serving teachers and their level of ICT skills acquisition. The study recommends that Bauchi state government, in conjunction with College authority, should organize seminar on how to use and operate projector as well as interactive multimedia board for quality instructional service delivery by the lecturers.

Workers’ Welfare: A Comparative Study Between Public and Private Industries in Bareilly, Uttar Pradesh

2018 ◽  
Vol 43 (3) ◽  
pp. 192-204 ◽  
Author(s):  
Naeem Ahmed
Keyword(s):  
Data Collection ◽  
Uttar Pradesh ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Well Being ◽  
Primary Data ◽  
Private Industry ◽  
Public And Private ◽  
Secondary Sources ◽  
Questionnaire Method

Labour welfare is an umbrella term which includes overall well-being of the worker. Labour welfare facilities are classified by the International Labour Organization (ILO) into two types: intramural labour welfare facilities and extramural labour welfare facilities. In India, several labour legislations have been enacted to provide proper labour welfare facilities to the workers. Factories Act, 1948 is one of most important welfare-related labour legislations in which a number of labour welfare facilities are specified like washing facility, canteen facility, crèches room facility, labour welfare officer, sitting facility, and so on. In this particular study, the researcher chose descriptive research design; sample size of the study is 120 respondents, 60 respondents from each organization were selected by using simple random sampling technique. For data collection, both primary and secondary sources of data were used; as primary data collection, questionnaire method was used. Collected data were analysed in the form of tables and diagrams. Findings of the study are very interesting: some welfare facilities are good in public industry and some are good in private industry.

scholarly journals Policy Evaluation of Central Government and Local Governments in Untia Fishing Port Development

2021 ◽  
Vol 921 (1) ◽  
pp. 012052
Author(s):  
R S Utami ◽  
Budimawan ◽  
Kurniaty
Keyword(s):  
Local Government ◽  
Local Governments ◽  
Central Government ◽  
Sampling Technique ◽  
Government Support ◽  
Port Development ◽  
Port Management ◽  
Supply Industry ◽  
Management Policies ◽  
The Republic

Abstract The fishing port as the basis for the capture fisheries sector has a very important role in the national economy. Since the inauguration in 2016 until now, Untia Makassar Fishing Port has not shown an increase in activity as expected. This research objective is to make an inventory of the regulations related to the Untia Fishery Port Management Policies and how is the implementation of the Untia Fishery Port Management Policies. This research uses a descriptive method with a qualitative approach. The sampling technique used was purposive sampling. The method of data collection is done by interview, participatory observation, documentation, and questionnaire. The results show that the Decree of the Minister of Marine Affairs and Fisheries of the Republic of Indonesia Number 74 / KEPMEN-KP / 2016 concerning the Management of Untia Fishery Ports has not succeeded in becoming a tool in increasing fisheries activities. Therefore, it is necessary to coordinate immediately with the Ministry of Administrative Reform - Bureaucratic Reform (Kemenpan-RB) so that the nomenclature of Untia fishery port managers can be immediately determined so that additional human resources and budgeting resources can be added. The efforts must be made so that policy implementation can be maximized in the community, namely (1) local government support for the initiation of the 30 GT ship to facilitate it to the fishery port for use and (2) local government support in the form of regulations for industrial entrepreneurs both in the ship supply industry as well as the marketing and distribution of fishery products to grow the fishery industry at the port of Untia.

Local Government as a Democracy Actor or a Service Delivery Actor

2014 ◽  
pp. 127-147 ◽  
Author(s):  
Peter Demediuk ◽  
Stephen Burgess ◽  
Rolf Solli
Keyword(s):  
Decision Making ◽  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
Local Governance ◽  
Governance Practice

Local governance occurs where a local government gives citizens a say in things that really matter to them, and e-governance initiatives provide electronic means to enable citizens to participate in this shared governing of the community. The clearer a local government is about the nature and degree to which it needs to act as a democracy actor (better citizens and better government) and/or a service delivery actor (better decision making), the greater the prospect that it can choose appropriate electronic means through an e-governance approach to meet those ends. In order to guide an e-governance practice and inform further research, this chapter: provides models that articulate the elements that constitute better decision making, better citizens, and better government, and presents examples from five local governments of how electronic means can satisfy particular ends.

Development and Use of the World Wide Web by US Local Governments

2010 ◽  
pp. 1371-1378
Author(s):  
Carmine Scavo
Keyword(s):  
Local Government ◽  
Web Sites ◽  
Local Governments ◽  
Web Site ◽  
Web Applications ◽  
Modern Technology ◽  
Government Web Sites ◽  
The World ◽  
Bulletin Boards ◽  
San Carlos

San Carlos, California (www.cityofsancarlos.org) claims to have developed one of the earliest local government Web sites in the world, posted on May 10, 1994 (San Carlos, 2006). From this early effort, United States (U.S.) cities moved rapidly onto the Web. Norris and Moon (2002), for example, report that some 4.4% of U.S. cities in a 2000 survey by the International City Management Association (ICMA) reported developing Web sites before 1995; 27.1% reported developing their Web sites in the 1995-’96 time period, and 68.5% reported their Web site developed after 1997. San Carlos’ original Web site comprised one page; its current Web site now contains some 8,000 pages and uses some of the Web’s most modern technology available, such as really simple syndication (RSS) and Flash Paper.1 This article uses the example of San Carlos’ Web site, along with two surveys of local government Web sites in the U.S., to illustrate the experience that U.S. local governments have had in developing and using Web sites in the pursuit of bettering governance. The article examines four local government Web applications—bulletin boards, promotions, service delivery and citizen input—and assesses their use by U.S. local governments. The article then addresses current issues of outsourcing Web site design and maintenance, and future issues of privacy, security, the digital divide and the possible effects of increased local government Web sites on U.S. civil society.

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