Value-in-Context of Healthcare: What Human Factors Differentiate Quality of Nursing Services?

2014 ◽  
Vol 6 (3) ◽  
pp. 149-160 ◽  
Author(s):  
Hironobu Matsushita ◽  
Kyoichi Kijima
2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.


Author(s):  
Zaenal Zaenal ◽  
Noer Saudah ◽  
Imam Zaenuri ◽  
Rini Mustamin

The purpose of the study: to find out the description of the caring behavior of nurses in the ward of the Makassar City General Hospital. Methods: This study used a descriptive survey using a non-probability sampling technique, namely consecutive sampling. The sample in this study was 77 people according to the inclusion criteria and exclusion criteria. Collecting data using a questionnaire Care Q (the Nurse Behavior Caring Study) based on the opinion of Larson (1998, in Watson 2004). Questionnaire sheet. Results: The results showed that the caring behavior of nurses at the Makassar City General Hospital in general was mostly good (79.2%). , explanation and facilities (79.9 %), comfort (79.9 %), trusting relationship (71.4 %). Discussion: In the application of caring behavior nurses need to integrate various dimensions of caring behavior which include readiness and willingness, explanations and facilities, comfort, mutual trust relationships to improve the quality of nursing services which have an impact on increasing patient satisfaction and decreasing hospital days. Conclusion: Nurse caring behavior in Makassar City General Hospital in general is mostly good Suggestion: Nurses are expected to cultivate a culture of caring for patients by reminding each other among colleagues to improve the quality of nursing services


2021 ◽  
Vol 6 (2) ◽  
pp. 149
Author(s):  
Hendry Kiswanto Mendrofa ◽  
Muhammad Taufik Daniel Hasibuan

The development of science and technology that continues to progress, especially in the health sector requires changes in terms of service so that in providing more professional services in hospitals, nursing care must be of high quality. Nursing Law Number 38 of 2014 Article 3B states that nursing arrangements aim to improve the quality of nursing services, therefore the provision of quality nursing services is important in today's health services. The model of professional nursing care is divided into several models, namely primary, team and case nursing. Based on the results of a survey of research journals, the researchers concluded that there was no research that compared the professional nursing care team model with primary nursing in improving the quality of nursing care. The purpose of this study was to identify the use of the professional nursing care team model with the primary nursing model in improving the quality of nursing care. This type of research is a quantitative research type with a comparative design. The population in this study were all patients at the Inpatient Hospital where the study was conducted. The sampling technique used was purposive sampling technique. Data collection on the quality of nursing care used a quality scale patient assessment instrument – the acute care version (PAQS-ACV). This instrument was developed to assess the quality of nursing care. Data analysis in this study used an independent t-test. normality test using the Kolmorogov-Smirnov test with a significance value (p > 0.05). The results showed that there was a significant difference between the quality of nursing care in the team group and the quality of nursing care in the primary nursing group where the value of sig (2-tailed) was 0.008 where > 0.05, the results also showed that based on the results of the frequency distribution test the quality of nursing care was using the team model and the primary nursing model has a high majority value of nursing care quality, but there is a difference in the average value (mean) where the quality of nursing care in the nursing care model group in the team method group is 144.86 and the quality of nursing care in the primary nursing model group is 155.83. These results indicate that the quality of nursing care with the primary nursing model has a higher quality of care value than the group nursing care model with the team method. Based on the results of this study, it is recommended that hospitals can apply a professional nursing practice model, especially the primary nursing model to further improve the quality of nursing care provided.


2021 ◽  
Vol 4 (6) ◽  
pp. 26686-26702
Author(s):  
Silvia Maria da Silva Sant’ana Rodrigues ◽  
Paula Fagundes Monteiro ◽  
Thayslaine Santos Araujo ◽  
Weber de Santana Teles ◽  
Max Cruz Da Silva ◽  
...  

2016 ◽  
Vol 13 (2) ◽  
pp. 3521 ◽  
Author(s):  
Serpil Çelik Durmuş ◽  
Aytolan Yıldırım

Background: Nurse-nurse collaboration increases occupational satisfaction and the health care quality, decreases medical errors. Aim: This research was performed for the adaptation to Turkish of Nurse – Nurse Collaboration Scale to determine the collaboration level between nurses.Methods: The research was planned methodologically (N=496) to test validity and reliability of “Nurse-nurse collaboration scale”. Original scale consists of 35 item and 5 sub-dimensions (problem solving, communication, process sharing, coordination and professionalism). The research was performed in one public, one university and four private hospitals. Content validity, construct validity and internal consistence were used to evaluate scale.Results: Scale's content validity index was 0.98, Cronbach α reliability coefficient was 0.93, α values in sub-dimensions were respectively 0,75, 0,71, 0,80, 0,78 and 0,93. Turkish version of the scale was consisted of 26 items and 5 subscales.Conclusion: It is reported that nurse-nurse collaboration scale is validated and reliable. Nurse-nurse collaboration directly affects the quality of nursing services and nursing occupation.Collaboration is very important for nurses. If collaboration happens job satisfaction will be happen because of quality of care and patient safety increase.


2017 ◽  
Vol 10 (4) ◽  
pp. 252-258 ◽  
Author(s):  
Mehdi Raadabadi ◽  
Mohammadkarim Bahadori ◽  
Ramin Ravangard ◽  
Seyed Masood Mousavi

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