scholarly journals Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim
Keyword(s):  
Patient Satisfaction ◽  
Rank Correlation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Correlation Test ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.

scholarly journals Fungsi pengarahan kepala ruang dalam pelaksanaan discharge plannning perawat di RS PKU Muhammadiyah Yogyakarta

2019 ◽  
Vol 3 (1) ◽  
pp. 21
Author(s):  
Rosiana Nur Imallah ◽  
Anindita Farda Khusnia
Keyword(s):  
Discharge Planning ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Influential Factor ◽  
Head Nurse ◽  
Cross Sectional ◽  
Nursing Services ◽  
The Relationship ◽  
Quality Of Nursing

Discharge planning is one indicator of ongoing nursing services that if performed well by the nurses will be able to improve the quality of nursing services and patient satisfaction. One influential factor is the leadership of the head nurse, especially in the function of directing to nurses when carrying out discharge planning. The directional function carried out by the head nurse is in the form of giving motivation, supervision and conflict management. The purpose of this study was to determine the relationship between the function of directional head nurse and the implementation of discharge planning nurses. The study design was descriptive correlational with a cross sectional time approach. The sample in this study were 56 nurses in the inpatient room of PKU Muhammadiyah Yogyakarta Hospital with a sampling technique using simple random sampling. The instrument used was a head nurse directional function questionnaire and discharge planning questionnaire implementation. The data analysis using the Kendall Tau statistical test. The results of this study showed that the assessment of direction function of head nurse were 27 people (48.2%) within adequate category, the implementation of discharge planning were 39 people (69.6%) within good category. The results of the Kendall Tau analysis test were p = 0.002 ( p <0.05). There is a relationship between the function of direction of head nurse to discharge planning nurses. 

scholarly journals Tingginya Mutu Pelayanan Keperawatan Berpengaruh terhadap Kepuasan Pasien di BLUD RS Benyamin Guluh Kolaka

2020 ◽  
Vol 5 (2) ◽  
pp. 9-12
Author(s):  
Evodius Nasus ◽  
Grace Tedy Tulak
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Providers ◽  
Positive Impact ◽  
Cross Sectional ◽  
Health Service Providers ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

Hospitals as health service providers are expected to always prioritize patient satisfaction through improving the quality of services performed. One indicator to assess the quality of health services is to measure the level of satisfaction of patients who are recipients of health services. This research aims to analyze the effect of the quality of nursing services with patient satisfaction at BLUD Benyamin Guluh Kolaka Hospital. The research method used was an analytic survey with a cross-sectional approach. The population and sample were 75 patients in the internal and surgical rooms which were obtained by the accidental sampling method. The results result showed that significantly the high quality of nursing services can affect patient satisfaction (p=0.000 < p=0.05). The conclusion of this study is that the higher the quality of nursing services, the more positive impact on satisfaction felt by patients otherwise.

scholarly journals HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

2019 ◽  
Vol 2 (1) ◽  
pp. 162-169
Author(s):  
Sukma Yunita ◽  
Panri Hariadi
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling ◽  
Caring Behavior ◽  
Nursing Services ◽  
Quality Of Nursing

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better.   Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring.  Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals ANALYSIS OF STIMULATION AUDITORY SINCE THE DEVELOPMENT OF LANGUAGE IN CHILDREN AGES 12-24 MONTHS IN 19 TH AND 20 TH NEIGHBORHOOD ASSOCIATION, TAWANGSARI BARAT VILLAGE, SIDOARJO, EAST JAVA PROVINCE, INDONESIA

2019 ◽  
Vol 8 (1) ◽  
pp. 50-55
Author(s):  
Firdaus firda Firdaus ◽  
Erin Andini
Keyword(s):  
Language Development ◽  
Health Workers ◽  
Rank Correlation ◽  
Sensory Perception ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Rank Test ◽  
Cross Sectional ◽  
Significance Level ◽  
Correlation Test

Background: Speech delay is a problem that occurs in society commonly found in children. One of the factors affecting language development is the early sensory perception stimulation.Objectives: This study was purposed to analyze the correlation between early sensory perception stimulation and language development in children aged 12-24 months.Methods: This observational study was conducted using a cross-sectional approach. It involved 34 parents and their children aged 12-24 months as the population, in which 32 parents and their children were taken as the samples using simple random sampling technique. The independent variable was the early sensory perception stimulation, whereas the dependent variable was language development. The instruments used in this study were questionnaire and observation sheets. Furthermore, the collected data were analyzed using Spearman's rank correlation test with the significance level of α = 0.05.Results: The results of this study showed that nearly all of the respondents (89.5%) provided their children with the early sensory perception stimulation sufficiently. Consequently, most of the children (62.5%) experienced language development sufficiently. Moreover, the correlation test using Spearman's rank test showed that Sig. = 0.000 (p < 0.05) illustrating that p <α so that Ho was rejected. This result showed that there was a correlation between early sensory perception stimulation and language development in children aged 12-24 months.Conclusion: The early sensory perception stimulation which is given well to children will result in optimal language development. Hence, the health workers, especially the nurses, are expected to provide the family with a counseling program about the importance of giving the early sensory perception stimulation to children to optimize their language development. Key words: Early sensory perception stimulation, language development.

scholarly journals HUBUNGAN KEPUASAN PASIEN RAWAT INAP DENGAN MUTU PELAYANAN KEPERAWATAN DI KLINIK KABUPATEN JEMBER

2021 ◽  
Vol 15 (2) ◽  
pp. 73
Author(s):  
M. Elyas Arif Budiman ◽  
Said Mardijanto ◽  
Emi Ellya Astutik
Keyword(s):  
Patient Satisfaction ◽  
Chi Square ◽  
Cross Sectional ◽  
Actual Performance ◽  
Significance Level ◽  
Nursing Services ◽  
Chi Square Test ◽  
Quota Sampling ◽  
Quality Of Nursing

ABSTRACT Satisfaction with the accepted model between expectations (the standard of performance that should be) with the actual performance received by the customer, the value satisfaction felt by patients after getting health services. The quality of nursing services is the most important thing in health service agencies, to achieve the expectations and needs of customers (patients). Good quality nursing service will increase customer (patient) satisfaction. This study aims to see the relationship between patient satisfaction and quality of nursing services in clinics in Jember Regency. This type of research used in this study with a cross sectional approach. The research sample used quota sampling of 33 respondents. Chi-Square statistical test with a significance level of p <0.05. The results showed that patient satisfaction with satisfied criteria and the quality of nursing services with good criteria. Chi-Square test resulted in a value of p = 0.020 and a contingency coefficient of 0.374. These results indicate that there is a weak relationship between Inpatient Satisfaction and Quality of Nursing Services in Clinics in Jember Regency. It is expected from this research that the clinic will improve the quality of nursing services to provide patient satisfaction. Keywords: patient satisfaction, quality of nursing services ABSTRAK Kepuasan merupakan model kesenjangan antara harapan (standar kinerja yang seharusnya) dengan kinerja aktual yang diterima pelanggan, kepuasan nilai subjektif yang dirasakan pasien setelah mendapatkan pelayanan kesehatan. Mutu pelayanan keperawatan merupakan hal terpenting dalam instansi jasa pelayanan kesehatan, untuk mencapai harapan dan kebutuhan pelanggan (pasien). Mutu pelayanan keperawatan yang baik akan meningkatkan kepuasan pelanggan (pasien). Penelitian ini bertujuan untuk mengetahui hubungan kepuasan pasien dengan mutu pelayanan keperawatan di klinik di Kabupaten Jember. Jenis penelitian yang digunakan dalam penelitian ini korelasi dengan pendekatan cross sectional. Sampel penelitian ini menggunakan quota sampling sebanyak 33 responden. Uji statistik Chi-Square dengan tingkat kemaknaan p < 0,05. Hasil penelitian menunjukan bahwa  kepuasan pasien  dengan kriteria puas dan mutu pelayanan keperawatan dengan kriteria baik. Uji Chi-Square dihasilkan nilai p = 0,020 dan koefisien kontingensi 0,374. Hasil ini menunjukan terdapat hubungan yang lemah Kepuasan Pasien Rawat Inap dengan Mutu Pelayanan Keperawatan di klinik di kabupaten Jember. Diharapkan dari penelitian ini agar pihak klinik meningkatkan mutu pelayanan keperawatan untuk memberikan kepuasan pasien. Kata kunci: kepuasan pasien, mutu pelayanan keperawatan

scholarly journals The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

Jurnal NERS ◽  
2020 ◽  
Vol 15 (2) ◽  
pp. 148
Author(s):  
Ni Komang Ayu Adnya Dewi ◽  
Ni Putu Emy Darma Yanti ◽  
Kadek Saputra
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Sampling Technique ◽  
Care Quality ◽  
Demographic Characteristics ◽  
Satisfaction Level ◽  
Care Needs ◽  
Cross Sectional ◽  
Quality Of Nursing

Introduction: Assessing the quality of nursing care has become a global health issue. especially for caregivers and recipients of care in the inpatient department. Patient satisfaction is one of the  indicators to measure quality of nursing care. This study aimed to identify the differences of patient satisfaction level in inpatient ward based on socio-demographic characteristics at Siloam Hospitals Bali.Methods: This study was cross-sectional design with descriptive comparative and correlation methods. Patient satisfaction data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) that was provided after the patient was discharged. Purposive sampling technique was used to determine 107 samples. The analytical tests used in this study were the Spearman correlation test, Mann-Whitney test and Kruskal-Wallis test.Results: The results of this study showed that there was a significant weak and negative correlation between the level of satisfaction and age of the patient (p = 0.017; r = -0.231; α <0.05). There were significant differences of patient satisfaction based on marital status (p = 0.036; α <0.05) and nationality status (p = 0.001; α <0.05), but there were no differences in patient satisfaction based on sex (p = 0.276; α <0.05) and education level (p = 0.434; α <0.05).Conclusion: This study concluded that social demographic characteristics of patients can influence the satisfaction, but only on age, marital and nationality status. This showed that inpatients provide good satisfaction evaluations of nursing care. The optimal nursing care needs to be maintained and improved, either routine evaluation or sustainable program development.

scholarly journals The Implementation of Therapeutic Communications with Postoperative Patient Satisfaction in Islamic Hospital of Sultan Agung Semarang

Jurnal NERS ◽  
2020 ◽  
Vol 14 (3) ◽  
pp. 378
Author(s):  
Alif Wahdatin ◽  
Dyah Wiji Puspita ◽  
Muh. Abdurrouf
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Survey Method ◽  
P Value ◽  
Therapeutic Communication ◽  
Postoperative Patient ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Nursing Services

Introduction: Weaknesses in applying therapeutic communication are still a problem for nurses. This affects the quality of nursing services that have an impact on patient satisfaction. The purpose of this study was to identify the relationship between therapeutic communication and postoperative patient satisfaction.Methods: This research method was an analytical survey method used a cross sectional approach. Respondents in this study were postoperative patients who were treated in RSISA inpatient ward with 127 patients.  Sampling technique that use was simple random sampling. The data analysis technique in this study used the Spearman test.Results: The results showed that the majority characteristics of respondents had female 61.4%, age 50-64 (33.8%), employment of private employees 24.4%, senior secondary education 37.0%. The results also showed that most therapeutic communication was in the good category (54.3%) and patient satisfaction in the category was very satisfied (52.8%). The results of this research showed that there was significant relationship between therapeutic communication and postoperative patient satisfaction with p-value 0,000 (p-value <0.05).Conclusion: The implications of this research can be a reference in increasing the ability of nurse therapeutic communication so that patient satisfaction with nursing services increases.

scholarly journals Analysis of Factors Affecting Nursing Services with Inpatient Satisfaction at Harapan / Pematangsiantar Hospital

2021 ◽  
Vol 2 (2) ◽  
pp. 54-64
Author(s):  
Lena F. Simanullang ◽  
Asriwati Amirah ◽  
Nur Aini
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Hospital Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Nursing Service ◽  
Factors Affecting ◽  
Nursing Services ◽  
Quality Of Nursing

Improving quality of nursing services became a major issue in health development both in national and global, because of growing demands on health services organization to give satisfaction with nursing services maximally by providing the best service to facilitate the ease of fulfilling the needs and realize the satisfaction. This study was a quantitative research design survey analytic used cross-sectional approach. It was conducted at Harapan Hospital Pematangsiantar. The population were 280 respondents  and  a sample obtained by 74 respondents. Data analysis of univariate, bivariate using chi - square and multivariate using logistic regression at 95% confidence level (α = .05). The result showed that more respondents who gave a rating of good in the aspect of reliability, followed by the aspect of responsiveness, tangible, assurance, and empathy the influence aspects in this study were reliability        (p=.002), assurance (p=.014), tangible (p=.011), empathy (p=.030), responsiveness (p=.024). The most influential aspects of this study was  the reliability with  Exp(B)/OR=20.667 that aspect of reliability that respondents perceived to have the opportunity 20.667 times to produce patient satisfaction. It is concluded that there was an influence of reliability, assurance, tangible, empathy, responsiveness to patient satisfaction in Harapan Hospital. It is recommended to hospital to further improve the quality of nursing service, to improve the welfare of nurse through provision of appropriate  incentives hope the nurse, provide training, and installing  CCTV in every  room and monitoring of the level of patient satisfaction on a regular basis  through a survey so that can improve the quality of  hospital services as a whole.

scholarly journals HUBUNGAN PERILAKU ASERTIF PERAWAT DALAM MEMBERIKAN PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PASIEN DI RUANG SERUNI RSUD DR. M. YUNUS BENGKULU

2020 ◽  
Vol 4 (2) ◽  
pp. 121-130
Author(s):  
Fatima Nuraini Sasmita ◽  
Dian Dwiana ◽  
Getha Parera
Keyword(s):  
Patient Satisfaction ◽  
Survey Design ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Cross Sectional ◽  
Nursing Services ◽  
Assertive Behavior ◽  
Relationship Of

Patient satisfaction is one form of hospital service quality where the better the service provided to patients, the better the quality of service at the hospital. One way to increase patient satisfaction is by assertive communication. This study aims to study the relationship of nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu. The design used in this study is an analytic survey design that uses a cross sectional study design. The population in this study were all inpatients in Seruni Room Dr. M. Yunus Bengkulu on 24 June-19 July 2019. Sampling in this study used accidental sampling technique that is sampling that happened to be available at the time of the study as many as 50 people. Data collection in this study used primary data obtained from interviews and questionnaires to inpatients in Seruni Room Dr. M. Yunus Bengkulu. Data analysis was performed univariately and bivariately. The results obtained: (1) Of the 50 respondents found that most of the patients (44.0%) said that nurses 'assertive behavior was not good and the majority of patients (56.0%) said that nurses' assertive behavior was good; (2) Of the 50 respondents found some patients (50.0%) said they were not satisfied with the service and some patients (50.0%) said they were satisfied with the service; (3) There is a relationship between nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu, with medium relationship category. It is expected that nurses can improve their skills in service to patients by communicating assertively to provide a service that can make patients feel comfortable

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