scholarly journals Persepsi Pasien tentang Kualitas Layanan Mempengaruhi Kepuasan Pasien Rawat Inap Kelas III Rumah Sakit

2020 ◽  
Vol 14 (1) ◽  
pp. 37
Author(s):  
Sulistyaningsih Sulistyaningsih ◽  
Fitnaningsih Endang Cahyani ◽  
Nuli Nuryanti Zulala ◽  
Sri Lestari
Keyword(s):  
Hospital Inpatient ◽  
Hospital Services ◽  
Cross Sectional ◽  
Quality Dimension ◽  
Inpatient Services ◽  
Level Of Satisfaction ◽  
Cross Sectional Design ◽  
High Level ◽  
And Behavior

Background: The higher quality of hospital services will cause customers to have a high level of satisfaction and behavior. The purpose of the study was to analyze the quality of hospital inpatient services. Method: The survey research method used cross-sectional design. The sample of this study was 172 third class inpatients in PKU Muhammadiyah Gamping Hospital determined by consecutive sampling. Results: The results of study showed that patients' perceptions about the quality of inpatient services were mostly good on all dimensions (58%), most patients feel satisfied (63%). Conclusion: Education is significantly related to patients' perceptions of the quality of the hospital inpatient services. The experience of patients being treated in hospital is significantly related to inpatient satisfaction. Patients' perceptions of the quality of hospital inpatient services are significantly related to patient satisfaction. The quality dimension that needs to be improved is empathy, while the best is reliability.

scholarly journals Description of Patients Medications Needs and the Community Pharmacist’s Role in Puerto Rico Following a Natural Disaster

2019 ◽  
Vol 10 ◽  
pp. 215013271984270 ◽  
Author(s):  
Beatriz C. Jiménez-Mangual ◽  
Darilys M. Cuevas-Acevedo ◽  
Nicole Quiles-Alves ◽  
Ileana Rodríguez-Nazario ◽  
Kyle R. Melin
Keyword(s):  
Puerto Rico ◽  
Natural Disaster ◽  
Community Pharmacists ◽  
Design Data ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Specialty Pharmacy ◽  
Cross Sectional Design ◽  
High Level

Background: In September 2017, Puerto Rico was hit by Hurricane Maria, a natural disaster that caused devastation. Initial reports of disruption to the health care system were later followed by increases in the death toll in Puerto Rico. Objective: This project assessed patient medications needs, level of satisfaction with community pharmacy services, and perceptions about the role of the pharmacist during the emergency following Hurricane Maria in Puerto Rico. Methodology: The investigation utilized a descriptive, cross-sectional design. Data were collected at 3 community pharmacies located in San Juan, Puerto Rico: Walgreens (Specialty Pharmacy and Store 891) and Farmacia Caridad #9. Patients receiving care at these locations were invited to complete a 10-item questionnaire. These were provided with an information sheet describing details of the study prior to participation. Results: Sixty-five patients participated in the study, with an average age of 59 years. The majority (77%) of the respondents reported problems related to their medications and nearly half (47.7%) reported having trouble either contacting or getting to their pharmacy following the hurricane. Regarding the role of pharmacists following a natural disaster, 94% of respondents reported the pharmacist was available to help them and 95% reported the information provided by the pharmacist was “trustworthy/very trustworthy.” Conclusion: Although the challenges reported in Puerto Rico with regard to medications following Hurricane Maria were significant, patients reported a high level of confidence in the ability of community pharmacists to help them.

scholarly journals Analysis of the Effect of Service Quality on the Level of Satisfaction, Trust and Interest in Revisiting Outpatients at the Hospital dr. Soepraoen Malang

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Anang Junaidi ◽  
Sandu Siyoto ◽  
Nurwijayanti Nurwijayanti
Keyword(s):  
Service Quality ◽  
Research Design ◽  
Descriptive Analysis ◽  
Joint Effect ◽  
P Value ◽  
Hospital Services ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Number Of Visits

The hospital as a health service institution is required to provide a complete service and always maintain the quality of its services. Data on the number of visits of patients in the outpatient poly hospital Dr. Soepraoen Malang in the period of 2016-2017 and in 2018 the number of visits has still not increased and there are still complaints from outpatients on the quality of services provided. This shows that the service has not been optimal. The consumer interest in using the services of the same service provider is strongly influenced by the experience of satisfaction with the services provided previously. Patient satisfaction with hospital services will have an impact on repeat visits and trust in the hospital. The purpose of this study was to analyze the effect of service quality on the level of satisfaction, trust and interest in revisiting outpatients in Dr Soepraoen Hospital Malang. The research design used is quantitative by using analytic surveys. The research design uses Cross Sectional with Accidental Sampling method with a sample of 100 respondents. Data collection using closed questionnaires and interviews. The data analysis used is descriptive analysis, and path analysis. The results showed that the Service Quality variable had a significant effect on the Satisfaction variable; Service Quality variables have a significant effect on the Trust variable; Service Quality variables have a significant effect on the Interest of Revisiting and there is also a joint effect of the variable Quality of Service, Satisfaction, Trust has a significant effect on the Interest in Revisiting Outpatient Hospital Dr. Soepraoen Malang with p-value <0.05. Based on the research, it is necessary to do further research qualitatively about unsatisfactory hospital services.

scholarly journals Supportive Infusions in Integrative Breast and Gynecological Oncology – Report on Patientsʼ Satisfaction and Self-reported Effects and Side Effects

2018 ◽  
Vol 78 (11) ◽  
pp. 1129-1137 ◽  
Author(s):  
Carolin Hack ◽  
Sophia Antoniadis ◽  
Matthias Beckmann ◽  
Anna Brandl ◽  
Peter Fasching ◽  
...  
Keyword(s):  
Side Effects ◽  
Gynecological Cancer ◽  
Nutritional Therapy ◽  
Cross Sectional Study ◽  
University Hospital ◽  
Infusion Therapy ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
High Level

Abstract Background During cancer therapy, many patients suffer from malnutrition or vitamin deficiency. Treatment for nutrition-related deficiencies should therefore include nutritional therapy and possibly oral or intravenous substitution of micronutrients. Little information exists on multinutrient infusion therapies. The aim of this study was to develop standardized infusion protocols for integrative medicine infusions with micronutrients (IMed infusions) and to report on side effects of the treatment and patientsʼ satisfaction with it. Methods For the IMed consultancy service, four special formulas for intravenous use were developed in cooperation with the pharmacy at Erlangen University Hospital. A retrospective cross-sectional study was conducted between October 2015 and January 2018 in which 45 patients with gynecological or breast cancer (BC) and IMed infusion therapy were included. Follow-up data were obtained from 20 patients using a standardized questionnaire on IMed infusions. Results A total of 280 IMed infusions were administered in the study period. The majority of the patients received an IMed regeneration infusion (78%). The majority of the patients had BC and were receiving chemotherapy. Most patients reported a high or very high level of satisfaction with the organization (60%), general treatment (65%) and counseling (85%). Subjective improvement in their disease-related and therapy-induced symptoms, such as fatigue, polyneuropathy and physical efficiency, was reported by 70% of the patients, while 75% reported a subjective increase in quality of life. Side effects were rare and minor. Conclusions Therapy with IMed infusions in women with BC or gynecological cancer requires the same standards set for drug therapy. Although vitamins represent dietary supplements, appropriate assessment of the patientʼs medical history is needed and patients must receive appropriate information. For this purpose, standardized processes, as in the context of an IMed consultancy service, are helpful.

Patient Satisfaction: A Tool towards Quality Improvement

2021 ◽  
Vol 37 (2) ◽  
Author(s):  
Ume Sughra ◽  
Manaal Siddiqui ◽  
Sorath Noorani ◽  
Hassan Mansoor ◽  
Sultana Kausar
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Good Tool ◽  
Cross Sectional ◽  
Staff Members ◽  
Level Of Satisfaction ◽  
High Level

Purpose:  To determine the importance of patient satisfaction as a tool for quality improvement. Study Design:  Cross sectional survey. Place and Duration of Study:  Pediatric Ophthalmology Department of Al-Shifa Trust Eye Hospital, Rawalpindi, from May 2017 to September 2017. Methods:  This study included 500 individuals, who were caregivers of children visiting the hospital at the time of data collection. Individuals who visited departments other than pediatric department were excluded. Two groups were made. Group 1 included 300 individuals who were interviewed for to assess the patient satisfaction. On the basis of response, play area was made spacious, additional registration counters were placed and more reception staff members were hired to shorten the waiting and registration time, additional fans were installed in the waiting area and patient information was displayed on TV screens to aid uneducated patients and their attendants. Second group with 200 individuals were interviewed after these improvements. Pretested structured questionnaire was used to collect data regarding socio-demographic characteristics and experience of visit to the hospital. SPSS version 20 was used for descriptive and inferential data analysis. Results:  Participants in this survey showed high level of satisfaction after interventions 45 to 65%.There was statistically significant association between satisfaction level and improvement in services was found (p < 0.001). Conclusion:  Satisfaction level of patients depends upon the quality of services and medical care provided and it can be used as a good tool for improving the services in the hospitals. Key Words:  Satisfaction, Outpatient department, Hospital.

scholarly journals Relación de la percepción del acudiente del menor sobre la calidad del servicio asistencial de vacunación y su adherencia al programa ampliado de inmunización

2015 ◽  
Vol 12 (1) ◽  
pp. 64
Author(s):  
William De Jesús Atehortua-Puerta ◽  
Martha Lucia Albarracín-Eugenio ◽  
Mónica Anyely Jiménez-Sepúlveda ◽  
Ángela María Pérez-Zabala ◽  
Norida Eliana Turriago-García
Keyword(s):  
Quality Of Care ◽  
Public Perception ◽  
Medication Compliance ◽  
Waiting Times ◽  
Immunization Program ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
High Level ◽  
Relationship Of

Objetivo: determinar la relación de la percepción del acudiente del menor sobre la calidad del servicio asistencial de vacunación y su adherencia al Programa Ampliado de Inmunización en una institución de salud en Cúcuta. Materiales y Métodos: estudio descriptivo, corte transversal, con una muestra de 334 niños. Se aplicó el cuestionario de la Escala Servqual, evaluando las dimensiones de elementos tangibles: fiabilidad, capacidad de respuesta, seguridad y empatía. Se utilizó la escala de Linkert donde 1 es la menor calificación y 5 la mayor calificación. Resultados: los acudientes tienen una percepción de indiferencia del 55.7% e insatisfacción del 34.4% en la dimensión tangible porque en oportunidades carecen de información. Menor es el nivel de satisfacción en la fiabilidad con el 24.3% expresaron sentirse muy satisfechos con los tiempos de espera prolongados para el acceso al servicio. Mientras en la capacidad de respuesta, el 6.9% de los acudientes manifestaron estar satisfechos, opinión más frecuente en acudientes de niños entre los 2 y 5 años. Igualmente frente a la seguridad, la mayoría expresan un grado de satisfacción neutro, siendo más frecuentes en acudientes de menores de 1 año y medio de edad 61.2%. Para la empatía, se constata un nivel alto de insatisfacción donde solo el 5.1% se considera satisfecho frente a un 43.1% de insatisfacción. Conclusión: los usuarios se encuentran vinculados al servicio de vacunación por demanda y necesidad pero es evidente que se debe fortalecer todas las dimensiones de forma integral. PALABRAS CLAVE: Cumplimiento de la medicación, percepción pública de la ciencia, satisfacción del paciente, vacunación. Relationship of the children caregiver perception on the quality of care vaccination service and its adherence to the expanded immunization program ABSTRACT Objective: to determine   the relationship of the child´s caregiver perception on the quality of care vaccination service and its adherence to the expanded immunization program in a health institution in Cucuta city. Materials and Methods: a descriptive, cross-sectional, with a sample of 334 children, Servqual Scale questionnaire was applied, testing  the dimensions of tangibles, reliability, responsiveness, assurance and empathy. Linkert scale is used, where 1 is the lowest rating and 5 is the highest rating. Results: the caregivers have perceived indifference of 55.7% and 34.4% dissatisfaction in the tangible dimension opportunities because they have a certain lack of information. The lower level of satisfaction with the reliability 24.3% reporting a very good feeling of satisfaction with long waiting times for accessing  to the service. While responsiveness 6.9% of caregivers were satisfied. That is the more frequent opinion of caregivers of children between 2 and 5 years old. Facing security, most of them have a neutral level of satisfaction, being more frequent in caregivers of children under 1 year and a half old 61.2%. For empathy, there is a high level of dissatisfaction where only 5.1% is satisfied compared to 43.1% of dissatisfaction. Conclusion: Users are attached to the vaccination service by demand and need but it´s evident to strengthen all dimensions integrally. KEYWORDS: medication compliance, public perception of science, patient satisfaction, vaccination. Relacionamento de guardião da percepção da criança sobre a qualidade do serviço de vacinação e cuidados de sua adesão ao programa de imunização ampliada RESUMO Objetivo: para determinar a relação do guardião percepção da criança sobre a qualidade do serviço de vacinação e cuidados de sua adesão ao Programa Alargado de Vacinação em uma instituição de saúde em Cucuta. Materiais e Métodos: estudo descritivo, transversal, com uma amostra de 334 crianças, questionário Servqual Escala foi aplicada, avaliando as dimensões de tangibilidade, confiabilidade, receptividade, segurança e empatia. Linkert escala em que 1 é a classificação mais baixa e 5 a mais alta classificação é usado. Resultados: os cuidadores têm percebido a indiferença de 55,7% e 34,4% insatisfação nas oportunidades dimensão tangíveis por falta de informação. Quanto mais baixo o nível de satisfação com a fiabilidade com 24,3% relataram sentir-se muito satisfeito, com longos tempos de espera para o acesso ao serviço. Enquanto a capacidade de resposta, 6,9% dos cuidadores estavam satisfeitos, guardiões de opinião mais freqüentes de crianças entre 2 e 5 anos. Também contra mais segurança, expressando um grau de satisfação neutra, sendo mais freqüente em cuidadores de crianças menores de 1 ano e meio de idade 61,2%. Para empatia, um alto nível de insatisfação onde apenas 5,1% está satisfeito em comparação com 43,1% de insatisfação é encontrado. Conclusão: Utilizadores estão ligados à demanda de serviços de vacinação e precisa, mas claramente deve ser reforçada todas as dimensões de forma holística. PALAVRAS-CHAVE: conformidade com a medicação, percepção pública da ciência, a satisfação do paciente, a vacinação.

Patient Satisfaction with the Health Services Provided by the Pharmacist at a General Hospital in Riyadh, Saudi Arabia

2014 ◽  
Vol 2 (4) ◽  
pp. 517
Author(s):  
Khalaf Ali Al-Jumah ◽  
Mohamed Azmi Hassali ◽  
Ibrahim Alzaagi
Keyword(s):  
Patient Satisfaction ◽  
Employment Status ◽  
Cross Sectional Study ◽  
Pharmacy Services ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Item Questionnaire ◽  
Level Of Satisfaction ◽  
High Level

Background: Patient satisfaction is one of the main indicators for determining the quality of the services provided to patients by pharmacists.Objective: The purpose of this study was to determine the patients’ satisfaction and various factors affecting satisfaction with pharmacists dispensing services atKingSaudMedicalCity inRiyadh,Saudi Arabia.Methods: A cross-sectional study was conducted to explore patient satisfaction with the pharmacy services from August through September2013. A self-administered, 10-item questionnaire was administered randomly to 500 participants to evaluate patient satisfaction. Twenty questionnaires were excluded because they were incomplete. Statistical Package for Social Sciences (SPSS) version 17.0 for Windows was used to analyze the data.Results: The response rate of this study was 96%. Most of the respondents were female (252, 52.4%), and 69.9% of the sample visited the pharmacy 3 or more times per year. The majority of the patients reported a high level of satisfaction, which was slightly variable among the groups, particularly with respect to the education level and employment status of the patients. Patients with a high school education or less were the most satisfied with the pharmacy services with a mean score of 3.50 (df= 2.969, F= 3.659, p=<0.006). Unemployed patients were the most satisfied with the pharmacy services, with a mean score of 3.52  (df= 2.580, F= 3.138, p=<0.044).Conclusion: The patients reported a high level of satisfaction with the pharmacy services atKingSaudMedicalCity inRiyadh. 

scholarly journals PATIENT SATISFACTION AND ITS RELATIONSHIP WITH THE QUALITY OF COMPREHENSIVE EMERGENCY OBSTETRIC AND NEONATAL CARE (CEmONC) IN THE GENERAL HOSPITAL OF PANEMBAHAN SENOPATI BANTUL

2017 ◽  
Vol 3 (4) ◽  
pp. 443-449
Author(s):  
Fitri Dian Kurniati ◽  
Lely Lusmilasari ◽  
Sri Mulatsih
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Neonatal Care ◽  
Cross Sectional ◽  
Caesarean Birth ◽  
Level Of Satisfaction ◽  
Important Health ◽  
Cross Sectional Design ◽  
Data Analysis Result

Background: Patient satisfaction has emerged as an increasingly important health outcome and is currently used to evaluate the quality of care.Objective: To describe the level of satisfaction of mothers post-caesaren section and examine its relationship with the quality of Comprehensive Emergency Obstetric and Neonatal Care (CEmONC).Methods: This was an analytic descriptive study using cross-sectional design. The study was conducted in Alamanda ward in the General Hospital (RSUD) of Panembahan Senopati Bantul during September until November 2016. There were 55 respondents selected using purposive sampling. The instruments included The Scale for Measuring Maternal Satisfaction (SMMS) – caesarean birth  and the Quality of CEmONC questionnaires. Spearman’s rho and logistic regression were performed for data analysis. Result: Results showed that 47.3% respondents rated the quality of CEmONC in high category and 56.4% were satisfied. The correlation value between quality of CEmONC and patient satisfaction was 0.285 (p = 0.035; OR = 1.96).Conclusion: Level of satisfaction of mothers after caesarean sectionwas  associated with the quality of CEmONC in the General Hospital of Panembahan Senopati Bantul.

Psychological, Structural, Social and Economic Determinants of Suicide Attempt: Risk Assessment and Decision Making Strategies

2021 ◽  
pp. 003022282110034
Author(s):  
Azam Farmani ◽  
Mojtaba Rahimianbougar ◽  
Yousef Mohammadi ◽  
Hossein Faramarzi ◽  
Siamak Khodarahimi ◽  
...  
Keyword(s):  
Risk Assessment ◽  
Suicide Attempt ◽  
Suicide Attempts ◽  
Psychological Services ◽  
Cross Sectional ◽  
Economic Determinants ◽  
History Of ◽  
Cross Sectional Design ◽  
High Level ◽  
Risk Assessment And Management

The aim of this research was to conduct a risk assessment and management of psychological, structural, social and economic determinants (PSSED) in a suicide attempt. The sample consisted of 353 individuals who had a recorded history of suicidal attempt; and 20 professional individuals by purposive sampling method within a descriptive cross-sectional design. Worksheets for RAM and AHP were used for data collection in this study. The rate of suicide attempt was 7.21 per 100,000 population in this study. Analysis showed that depression and mental disorders; personality disorders; family problems; socio-cultural and economic problems; lack of awareness; and low level of education have a high level of risk for suicide attempts. Psychiatric and psychological services; awareness and knowledge of life skills; medical services to dysfunctional families; development of community-based planning for PSSED of suicide; and employment and entrepreneurship services may lower suicide attempt risk.

scholarly journals Quality Of Life Male Prisoners Based on Age and Education: Preliminary Studies

2020 ◽  
Vol 7 (2) ◽  
pp. 195-200
Author(s):  
Prystia Riana Putri ◽  
Megah Andriany ◽  
Artika Nurrahima
Keyword(s):  
Quality Of Life ◽  
High School Education ◽  
Sampling Techniques ◽  
Inclusion Criteria ◽  
Cross Sectional ◽  
Central Java ◽  
Cross Sectional Design ◽  
Male Prisoners ◽  
Central Java Province

Prisoners in the correctional area are faced with unexpected situations and conditions. Prisoners ability to solve problems will affect the level of quality of life (QOL). However, research that focused on QOL levels based on age and education is not yet available, so this research is essential. This study applied a cross-sectional design with systemic random sampling and purposive sampling techniques. QoL measurements were carried out at 120 male prisoners using WHOQOL BREF instruments that have been tested as valid and reliable. The study was conducted in one of the Prisons in Central Java Province in September 2019. Inclusion criteria were no family visits, occupation of prisons for less than 18 months, general crime, and no cognitive impairment. The results showed that male prisoners with late adulthood and high school education had higher QOL mean rates of 88.5 and 87.6. The conclusion is the level of QOL related to age and high education.

scholarly journals Farmer Preference to High Elevation Rice Technological Packages for Accelerating Technological Dissemination (A case Study in Humbang Hasundutan Regency)

Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija
Keyword(s):  
Low Cost ◽  
High Elevation ◽  
Primary Data ◽  
Survey Method ◽  
User Friendliness ◽  
Level Of Satisfaction ◽  
High Level ◽  
Level Of Importance

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.

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