The end of revisionism?

2017 ◽  
Author(s):  
Chris Pierson
Keyword(s):  
Public Sector ◽  
Middle Class ◽  
Public Service ◽  
Trade Unions ◽  
Social Democracy ◽  
The Other ◽  
Labour Movement ◽  
The Public ◽  
Trade Unionism

This chapter argues that the starkest of the institutional problems facing social democracy now is a growing inability to win elections. Added to this was the challenge of a long-term decline in the industrial wing of social democracy. Historically, social democracy has been the politics of the labour movement, and a key component of this movement has always been trade unions and their members. While that relationship was not always as close as it was in the British or Swedish cases, trade unionism was almost always the ‘other half’ of social democracy. However, the 1980s were a time of loss for this ‘other side’ of social democracy. Trade unions were becoming increasingly feminised, more focused in the public sector and drawing in increasing numbers of middle-class public service members.

German Trade Unions, Their History, and the Use of Memory

2021 ◽  
Vol 18 (3) ◽  
pp. 144-155
Author(s):  
Stefan Berger
Keyword(s):  
Trade Union ◽  
Trade Unions ◽  
Public Memory ◽  
Social Democracy ◽  
German Society ◽  
First Century ◽  
German Trade ◽  
The Public ◽  
Trade Unionism ◽  
The Future

This article summarizes the results of the work of a commission of the German Trade Union Confederation, Deutscher Gewerkschaftsbund (DGB), on the memory cultures of social democracy and trade unionism in Germany and highlights its recommendations on how to strengthen the public memory of the achievements of trade unionism in German society. It argues that the contemporary memory cultures are highly deficient and in need of a major boost in order to make trade unionism fit for the struggles of the twenty-first century. Memory will be a crucial resource for trade unions, as it gives them a “practical past” with which to operate in the presence with a view to strengthening and protecting workers’ rights in the future.

scholarly journals Trust in the public sector: is there any evidence for a long-term decline?

2008 ◽  
Vol 74 (1) ◽  
pp. 47-64 ◽  
Author(s):  
Steven Van de Walle ◽  
Steven Van Roosbroek ◽  
Geert Bouckaert
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Service ◽  
Ad Hoc ◽  
Public Trust ◽  
Opinion Poll ◽  
The Public ◽  
To Come ◽  
Discussion Review

Concerns with declining public trust in government have become a permanent element of the contemporary political discourse. This concern also extends to levels of citizens' trust in the public administration and public services. Trust is said to be declining, and this decline is generally seen as detrimental to public service delivery. In this article, we examine the main elements in this discussion, review the existing international survey data and summarize the main findings for Organization for Economic Co-operation and Development (OECD) countries. Citizens' trust in the public sector is found to fluctuate, and the data generally do not show consistently declining levels of trust. Furthermore, in some countries there simply are insufficient data to come to any conclusions at all about time trends in citizen trust in the public sector. Points for practitioners This article summarizes some of the survey material on citizens' trust in the public administration. It allows practitioners to compare trends in public trust in their country across time and space. The findings lead us to reject the hypothesis of a universal decline of trust in the public sector. The article warns against using opinion poll results without considering context. The long-term and comparative perspective on citizens' trust in the public sector is all too often absent from the policy discourse that is frequently based on assumptions and ad hoc approaches.

scholarly journals Impoliteness – a challenge to interpreters’ professionalism

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Tatjana R. Felberg
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Pilot Project ◽  
The Other ◽  
Service Employees ◽  
The Public ◽  
Work Related ◽  
Hurt Feelings ◽  
Set Up ◽  
And Function

This article examines interpreters’ perceptions of impoliteness in interpreter-mediated interactions in public sector settings in Norway. The analysis is based on a survey conducted in June 2014, involving 28 interpreters from/to Bosnian/Croatian/ Montenegrin/Serbian and Norwegian. The analytical method is based on the theory of impoliteness and the rapport management model. The study has a discursive, data-driven and bottom-up approach.The study is motivated by challenges described by interpreting students who already work as interpreters in the public sector in Norway. These students repeatedly reported to their teachers two types of challenges with “impoliteness”. The first challenge concerns their own experiences with impoliteness from public service users, public service employees, or both. The other type of challenge concerns the very act of interpreting impoliteness. Even though the Guidelines for best practices in interpreting, which define the interpreter’s role and function, address these issues indirectly, interpreters express a need for more specific knowledge and guidance. As no research has been conducted on impoliteness in interpreter-mediated dialogues in the public sector in Norway, a pilot project was set up in order to describe and analyze the phenomenon, as seen from interpreters’ points of view. This article concentrates on the following research questions: How widespread is impoliteness in interpreter-mediated interaction in public sector settings, according to interpreters?, How do interpreters define and exemplify impoliteness? and What strategies do interpreters use for interpreting impoliteness?The findings suggest that impoliteness in the public sector is more widespread than the author expected. The notion of “conflictive talk” playing a central role in various discourses is supported by interpreters’ examples of impoliteness in interpreter-mediated encounters. Interpreters’ examples indicate that impoliteness may create ambiguity on different levels and that being able to cope with it is crucial for doing a good job as an interpreter. Impoliteness is more than swearwords. It is context dependent – whether something is impolite depends on a participant’s evaluation of the situation. Impoliteness is experienced in a number of ways, and the consequences for interpreters of not managing impoliteness range from hurt feelings to a halt in communication. Interpreters use different interpreting strategies while interpreting impoliteness – from interpreting what is being said, to reporting that impolite language is being uttered, to ignoring impoliteness altogether. These strategies can have a direct influence on the outcome of interpreter-mediated institutional dialogues. Insight into interpreters’ as well as the other communication participants’ concerns leads to the next step: developing and systemizing strategies that can help them cope better with these work-related challenges. 

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

scholarly journals Economic cost of congenital CMV in the UK

2018 ◽  
Vol 104 (6) ◽  
pp. 559-563 ◽  
Author(s):  
Jenny Retzler ◽  
Nick Hex ◽  
Chris Bartlett ◽  
Anne Webb ◽  
Sharon Wood ◽  
...  
Keyword(s):  
Public Sector ◽  
Vaccine Development ◽  
Cost Model ◽  
Financial Burden ◽  
Secondary Data ◽  
Economic Cost ◽  
Future Research ◽  
The Public ◽  
The Uk

ObjectiveCongenital cytomegalovirus (cCMV) is the most common infectious cause of congenital disability. It can disrupt neurodevelopment, causing lifelong impairments including sensorineural hearing loss and developmental delay. This study aimed, for the first time, to estimate the annual economic burden of managing cCMV and its sequelae in the UK.DesignThe study collated available secondary data to develop a static cost model.SettingThe model aimed to estimate costs of cCMV in the UK for the year 2016.PatientsIndividuals of all ages with cCMV.Main outcome measuresDirect (incurred by the public sector) and indirect (incurred personally or by society) costs associated with management of cCMV and its sequelae.ResultsThe model estimated that the total cost of cCMV to the UK in 2016 was £732 million (lower and upper estimates were between £495 and £942 million). Approximately 40% of the costs were directly incurred by the public sector, with the remaining 60% being indirect costs, including lost productivity. Long-term impairments caused by the virus had a higher financial burden than the acute management of cCMV.ConclusionsThe cost of cCMV is substantial, predominantly stemming from long-term impairments. Costs should be compared against investment in educational strategies and vaccine development programmes that aim to prevent virus transmission, as well as the value of introducing universal screening for cCMV to both increase detection of children who would benefit from treatment, and to build a more robust evidence base for future research.

scholarly journals Systemic Government and the Civil Servant. A New Pattern for Systemic Design

2014 ◽  
Vol 7 (3) ◽  
Author(s):  
Jonathan A Veale
Keyword(s):  
Decision Support ◽  
Public Sector ◽  
Cultural Change ◽  
Public Service ◽  
Design Methodology ◽  
Policy Design ◽  
Civil Servant ◽  
Systemic Design

This article examines the emerging application of systemic design methodology within government as practiced by the Alberta Public Service in Edmonton, Canada. A case study, from a practitioner’s perspective, for systemic policy design is presented as an innovation facing approach useful for cultural change and decision-support.  Lessons about applying systemic design within government and essential capabilities and qualities of practitioners are outlined. For some systemic designers, government might be the best place to effect systemic change especially those particularly concerned about advancing stewardship and innovation within the culture of government. This article is useful to public sector practitioners interested in applying systemic methodology to complex and long-term policy predicaments.

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