scholarly journals Impoliteness – a challenge to interpreters’ professionalism

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Tatjana R. Felberg
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Pilot Project ◽  
The Other ◽  
Service Employees ◽  
The Public ◽  
Work Related ◽  
Hurt Feelings ◽  
Set Up ◽  
And Function

This article examines interpreters’ perceptions of impoliteness in interpreter-mediated interactions in public sector settings in Norway. The analysis is based on a survey conducted in June 2014, involving 28 interpreters from/to Bosnian/Croatian/ Montenegrin/Serbian and Norwegian. The analytical method is based on the theory of impoliteness and the rapport management model. The study has a discursive, data-driven and bottom-up approach.The study is motivated by challenges described by interpreting students who already work as interpreters in the public sector in Norway. These students repeatedly reported to their teachers two types of challenges with “impoliteness”. The first challenge concerns their own experiences with impoliteness from public service users, public service employees, or both. The other type of challenge concerns the very act of interpreting impoliteness. Even though the Guidelines for best practices in interpreting, which define the interpreter’s role and function, address these issues indirectly, interpreters express a need for more specific knowledge and guidance. As no research has been conducted on impoliteness in interpreter-mediated dialogues in the public sector in Norway, a pilot project was set up in order to describe and analyze the phenomenon, as seen from interpreters’ points of view. This article concentrates on the following research questions: How widespread is impoliteness in interpreter-mediated interaction in public sector settings, according to interpreters?, How do interpreters define and exemplify impoliteness? and What strategies do interpreters use for interpreting impoliteness?The findings suggest that impoliteness in the public sector is more widespread than the author expected. The notion of “conflictive talk” playing a central role in various discourses is supported by interpreters’ examples of impoliteness in interpreter-mediated encounters. Interpreters’ examples indicate that impoliteness may create ambiguity on different levels and that being able to cope with it is crucial for doing a good job as an interpreter. Impoliteness is more than swearwords. It is context dependent – whether something is impolite depends on a participant’s evaluation of the situation. Impoliteness is experienced in a number of ways, and the consequences for interpreters of not managing impoliteness range from hurt feelings to a halt in communication. Interpreters use different interpreting strategies while interpreting impoliteness – from interpreting what is being said, to reporting that impolite language is being uttered, to ignoring impoliteness altogether. These strategies can have a direct influence on the outcome of interpreter-mediated institutional dialogues. Insight into interpreters’ as well as the other communication participants’ concerns leads to the next step: developing and systemizing strategies that can help them cope better with these work-related challenges. 

scholarly journals Corporate succession practices: A public sector perspective

2016 ◽  
Vol 13 (4) ◽  
pp. 441-446
Author(s):  
Nomalinge Amelia Pita ◽  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Succession Planning ◽  
Quantitative Research ◽  
Public Services ◽  
Turnover Intentions ◽  
Pearson Correlation ◽  
Service Employees ◽  
Intentions To Leave ◽  
The Public

In today’s globally competitive and modern environments, organisational future plans often fail due to the lack of succession planning. Literature has shown that in most public services, very little is done to transfer employee skills before they leave the organisation, which largely is attributed to the lack of proper corporate succession planning. This study examined the association between corporate succession planning practices, internal succession barriers and intentions to leave within a public service in South Africa. The study was inspired by the absence of documented evidence of corporate succession planning initiatives, the barriers to succession planning and turnover intentions of employees in the public sector in the South African context. The study is located within a quantitative research paradigm in which a three-section structured questionnaire was administered to a sample of 243 public service employees. Two factors; namely, replacement planning and employee development/grooming were extracted using exploratory factor analysis. The Pearson correlation coefficient showed that corporate succession planning practices and internal succession barriers are negatively related to intentions to leave in the public service. Regression analysis showed that replacement planning and employee grooming are predictors of intention to quit. The results of the study are significant in that they facilitate the development as well as the effective implementation of succession planning initiatives that enable public services to improve human resource practices and counter any existing barriers to internal succession.

scholarly journals Public sector wage reforms in the light of equity principles

2020 ◽  
Vol 9 (1) ◽  
pp. 37-50
Author(s):  
Benjamin Yaw Tachie ◽  
Harriet M. D. Potakey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Theoretical Approach ◽  
Equity Theory ◽  
Equity Issues ◽  
The Public ◽  
Documentary Analysis ◽  
Expected Outcome ◽  
Set Up ◽  
Equity Principles

Since 1967 seven committees and commissions have been set up to review disparities, distortions and anomalies inherent in the pay policy and wages in the public sector in Ghana. The introduction of the Single Spine Pay Policy in the year 2010 was meant to address these anomalies but has been bedevilled with several unrests at the labour front. This has manifested itself in various ways such as strike actions, protests, petitions, legal actions, and appeals to the Labour Commission and other stakeholders. Several attempts at resolving these agitations since independence have not yielded the expected outcome which would have led to a more stable labour front. The literature on the various pay reforms in Ghana has not addressed the equity issues inherent in them. The aim of this article therefore, is to review the pay policies, in the light of equity principles and propose solutions to minimise the labour unrest associated with public sector wage reforms. The article uses Adams Equity theory of motivation to explain the frequency of labour unrest in Ghana and proposes the application of the tenets of equity theory as a solution. We use documentary analysis to examine the various reforms and propose a theoretical approach to resolve the canker within and among the labour groups. We conclude this article by arguing that the frequent labour unrest within the public service in Ghana is mainly as a result of perceived inequity in the implementations of the public sector wage reforms.

scholarly journals Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting

Mathematics ◽  
2021 ◽  
Vol 9 (11) ◽  
pp. 1270
Author(s):  
Alberto Peralta ◽  
Luis Rubalcaba
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Structural Equation ◽  
Service Innovation ◽  
Original Data ◽  
Innovation Networks ◽  
The Public ◽  
Structural Variables ◽  
Set Up ◽  
Promising Line

Partial least squares structural equation modelling has proven very valuable to study the unexplored and complex public service innovation networks (PSINs) in the public sector, from a socio-economic stance. Web have modelled PSINs’ three structural variables—Social, Actors, and Functioning mode—using a sample of original data (n = 233). Our PSINs’ model confirms them as instruments that produce public service innovation—involving technological and nontechnological characteristics. Additionally, we set-up a novel and potentially fruitful methodology to study the intricate formation and impact of complex socio-economical structures that connect innovation and public services. Hence, our research supports a better and extended use of PSINs as a tool for policy and service co-design and co-implementation. And we open a promising line of studies involving multi-actor collaboration in the public sector.

Training Public Service Employees in How to Communicate Via Interpreter in Norway: Achievements and Challenges

2019 ◽  
Vol 6 (1) ◽  
pp. 141-155
Author(s):  
Tatjana Radanović Felberg ◽  
Gry Sagli
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Equal Access ◽  
Access To Services ◽  
National Register ◽  
Service Employees ◽  
The Public ◽  
User Training ◽  
Current State

Abstract: The comprehensive governmental approach to interpreting in the public sector in Norway includes interpreter accreditation, interpreter training, and the Norwegian National Register of Interpreters. In this article, we argue that training public service employees in how to communicate via interpreters should also be a crucial element to ensure quality interpreting and thus equal access to services for everyone. We analyze the training options in Norway, not as an isolated phenomenon, but in the context of the actors, relations, and systems that constitute interpreting in the public sector. The analysis consists of two main parts: 1) mapping the field of interpreting in the Norwegian public sector based on Ozolins’s (2000; 2010) model of governmental responses and the role of interpreter-user training and 2) examining the underlying dynamics of the current state, focusing on the role of the market and the connections between training interpreter-users and attitudes toward interpreting in the public sector.Resumen: La estrategia nacional noruega sobre interpretación en los servicios públicos abarca la acreditación y formación de intérpretes y el llamado Registro Nacional de Intérpretes. En este artículo defendemos la necesidad de formar también a los empleados públicos en la comunicación mediada por intérprete para garantizar la calidad de la interpretación y el acceso igualitario a estos servicios. Las opciones formativas en Noruega se analizan no como fenómenos aislados, sino en el contexto de los actores, relaciones y sistemas que conforman la interpretación social. Nuestro análisis tiene dos partes: 1) radiografía de la interpretación en los servicios públicos noruegos según el modelo de respuestas gubernamentales de Ozolins (2000; 2010) y papel de la formación de los usuarios de interpretación y 2) análisis de las dinámicas que hoy día subyacen a esta cuestión, especialmente el papel del mercado y la relación entre formación y actitud de los usuarios de interpretación en el sector público.

The end of revisionism?

2017 ◽  
Author(s):  
Chris Pierson
Keyword(s):  
Public Sector ◽  
Middle Class ◽  
Public Service ◽  
Trade Unions ◽  
Social Democracy ◽  
The Other ◽  
Labour Movement ◽  
The Public ◽  
Trade Unionism

This chapter argues that the starkest of the institutional problems facing social democracy now is a growing inability to win elections. Added to this was the challenge of a long-term decline in the industrial wing of social democracy. Historically, social democracy has been the politics of the labour movement, and a key component of this movement has always been trade unions and their members. While that relationship was not always as close as it was in the British or Swedish cases, trade unionism was almost always the ‘other half’ of social democracy. However, the 1980s were a time of loss for this ‘other side’ of social democracy. Trade unions were becoming increasingly feminised, more focused in the public sector and drawing in increasing numbers of middle-class public service members.

scholarly journals Astronomy to understand a human environment

1998 ◽  
Vol 162 ◽  
pp. 211-213
Author(s):  
S. Isobe
Keyword(s):  
School System ◽  
Environmental Science ◽  
The Other ◽  
Human Environment ◽  
Science Courses ◽  
The Public ◽  
Global Environmental Problems ◽  
Global Environmental ◽  
Set Up ◽  
School Period

Astronomy is an important science in understanding a human environment. However, it is thought by most politicians, economists, and members of the public that astronomy is a pure science having no contribution to daily human activities except a few matters relating to time. The Japanese government is studying a reorganisation of our school system to have 5 school days per week, instead of 6 days per week, and this July its committee made a recommendation to reduce school hours for science and set up new courses for practical computers and environmental science. I currently made a proposal. It is very difficult for most of the school pupils, who will have non-scientific jobs, to understand science courses currently taught in school, because each science is taught independently from the other sciences. Therefore, their knowledge of sciences obtained during their school period does not greatly help their understanding of global environmental problems.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Research from China finds no significant difference in impact of public service motivation (PSM) in public and private sectors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Employee Performance ◽  
Intention To Leave ◽  
Public And Private ◽  
Content Type ◽  
The Public ◽  
Significant Difference ◽  
Set Up ◽  
The Impact

Purpose The authors assumed PSM would be higher in the public sector, but they set up a trial to find out if this was the case. Design/methodology/approach To test their theories, the authors conducted two independent surveys. The first consisted of 220 usable responses from public sector employees in Changsha, China. The second survey involved 260 usable responses from private sector employees taking an MBA course at a university in the Changsha district. A questionnaire was used to assess attitudes. Findings The results found no significant difference between the impact of public sector motivation (PSM) on employee performance across the public and private sectors. The data showed that PSM had a significant impact on self-reported employee performance, but the relationship did not differ much between sectors. Meanwhile, it was in the private sector that PSM had the greatest impact on intention to leave. Originality/value The authors said the research project was one of the first to test if the concept of PSM operated in the same way across sectors. It also contributed, they said, to the ongoing debate about PSM in China.

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