In memoriam fundraising: An empirical exploration of donor motivations

Author(s):  
Sara Penner ◽  
Kelley Main

Purpose: This research explores in memoriam fundraising from the perspective of the donor, providing empirical support for what motivates people to make permanent in memoriam donations and how making such donations assists them in the grieving process. These insights then provide guidance to aid nonprofit organisations (herein referred to as nonprofits) in building relationships with bereaved donors.Methodology: Study one collected data using a purposive criterion sampling, with 10 in-depth interviews that were analysed using thematic analysis. Study two used an experimental design that collected data using a convenience-based sampling, with 184 participants (53.6% male, mean age 38 years). T-tests and Process models were utilised for analysis. Findings: This research demonstrates that charitable donations can play a role in bereavement and that the value they provide is to both the nonprofit, with monetary outcomes and increased donor loyalty, and to the donor, with the creation of a continued bond with the deceased. This research provides the first empirical evidence that people use in memoriam donations, which include a permanent memorial, to create a symbolic continuing bond with the deceased and that such symbolic donations increase the giver’s desire to visit the memorial. Using the findings of this research, we provide a set of recommendations that fundraisers can follow in order to best meet the needs of both their donors and their organisation. Recommendations include ways to provide the value that donors are looking for which will aid them in their bereavement along with best practices for the organization to allow for the most effective in memoriam fundraising program.Implications: Providing evidence that the creation of a continued bond is a motivator for charitable giving connects the literature on charitable giving, bereavement and consumer behaviour. This research deepens our understanding of consumer behaviour by examining why people spend money to help themselves through the grieving process, thus building on the mood, decision making, and consumer-choice literatures that can be used in both for profit and nonprofit marketing domains. Providing empirical support for the industry best practice of providing permanent memorial opportunities is of significant importance, as doing so can provide relationship building opportunities. This research shows that there are societal benefits to in memoriam giving, demonstrating that it can provide value to people in their grieving process. Contribution: This is the first empirical study that looks at motivations for in memoriam fundraising, providing evidence of continued bonds as a motivator for in memoriam donations, and the role that charitable giving can play in bereavement.

2021 ◽  
pp. 001041402199716
Author(s):  
Nam Kyu Kim ◽  
Jun Koga Sudduth

Does the creation of nominally democratic institutions help dictators stay in power by diminishing the risk of coups? We posit that the effectiveness of political institutions in deterring coups crucially depends on the types of plotters and their political goals. By providing a means to address the ruling coalition’s primary concerns about a dictator’s opportunism or incompetence, institutions reduce the necessity of reshuffling coups, in which the ruling coalition replaces an incumbent leader but keeps the regime intact. However, such institutions do not diminish the risk of regime-changing coups, because the plotters’ goals of overthrowing the entire regime and changing the group of ruling coalition are not achievable via activities within the institutions. Our empirical analysis provides strong empirical support for our expectations. Our findings highlight that the role of “democratic” institutions in deterring coups is rather limited as it only applies to less than 38% of coup attempts.


2007 ◽  
Vol 15 (2) ◽  
pp. 97-109 ◽  
Author(s):  
Peter Schumacher

Pictorial assembly instructions are a common element of many consumer products however there is very little research published about their design, particularly regarding the creation of effective illustrations. This paper reviews published work that offers best practice guidelines for the design of pictorial assembly instructions. The application of the guidelines is discussed in the context of a project to design assembly instructions for a flat pack wheelchair for distribution in developing countries. The paper will present findings from diagnostic testing with users in Sri Lanka.


Author(s):  
Daniel Ryczek ◽  
David Burt

Survivors of myocardial infarctions are at increased risk of recurrent infarctions and have an annual death rate of 5%, six times that in people of the same age who do not have coronary heart disease. Despite the existence of published interventions and clinical recommendations aimed at secondary and tertiary prevention their application and adherence statistics in post-myocardial infarction patients are woeful. The objective of this paper is to detail the creation of a template curriculum that gives best practice recommendations to post STEMI patients in an effort to reduce recidivism by combining current medical methodology with lessons learned from other fields currently addressing the problem of recidivism and relapse. STEMI 365 is a yearlong program that aims to reduce cardiac recidivism in STEMI survivors. STEMI 365 is composed of three parts: best practice guidelines, evaluation toolkit, and template curriculum. The best practice guidelines document is broken into sections on cardiac rehabilitation, lifestyle modification, drug therapy, patient follow-up and screening, and patient education. All guidelines are informed by the latest recommendations and research in the fields of medicine and relapse prevention. The evaluation toolkit is composed of the cardiac recidivism risk tool, the self-evaluation tool, and the global evaluation tool. The goal of the toolkits is to guide resource allocation by understanding a patient’s unique cardiac recidivism risk, internal sources of potential relapse, and external sources of potential relapse. The Federal Post Conviction Risk Assessment developed by the Administrative Office of the United States Courts informs the toolkits’ construction. The template curriculum is a summation of the programs and interventions that can be utilized by a health system to decrease cardiac recidivism in STEMI survivors. The curriculum addresses one year of time divided into three phases: inpatient, outpatient, and maintenance. The interventions rage in scope from training a patient’s family members in bystander CPR to the creation of a centralized patient monitoring program and post-myocardial infarction clinic. Each phase combines the best modalities in treatment found in the fields of post-myocardial infarction care, hospital re-admission prevention, substance abuse relapse prevention, scholastic dropout prevention, and criminal justice. Personal interviews were conducted with leaders in each field to ensure the correct application of their methodologies. STEMI 365 provides tools to identify patients at highest risk of cardiovascular relapse, to apply local and regional resources in an effective way based on patient risk, and to customize interventions to a health system’s available resources. STEMI 365 is beginning an application phase at this institution, and will be available to other health systems in the near future.


Author(s):  
Douglas A. Agar ◽  
Philip J. Chappell

This chapter reports on the creation and evaluation of the Language Education Videogame Evaluation Rubric (LEVER) which, it is hoped, will be of benefit to those involved in the teaching and learning of foreign languages. Based upon a sociocultural model of language development, this research is unique in the manner in which it draws on up-to-date best practice in the domains of both language pedagogy and videogame design. This chapter will then report on the application of the LEVER to two titles which have been created to teach a foreign language, in order to both to test the games for quality and the rubric itself for rigour and ease-of-use.


2020 ◽  
Vol 74 (5) ◽  
pp. 345-359 ◽  
Author(s):  
Hans-Peter Meyer ◽  
Oleg Werbitzky

Although diverse, the potential business opportunities for biotechnology outside the biopharmaceutical market are very large. White biotechnology can offer sustainable operations and products, while investments tend to be lower than those in red biotechnology. But a number of bottlenecks and roadblocks in Switzerland must be removed to realise the full potential of white biotechnology. This was also the point of view of Oreste Ghisalba, who wanted to be part of a new initiative to facilitate the creation of additional business, new processes and new products. This initiative requires the identification and the use of synergies and a much better cooperation between academia and industry through targeted networking. Unfortunately, we must carry on with this task without Oreste, whom we will miss for his deep knowledge and friendship.


2014 ◽  
Vol 3 (4) ◽  
pp. 17-39 ◽  
Author(s):  
Manuel Sánchez-Pérez ◽  
Antonia Estrella-Ramón ◽  
Cristina Segovia-López ◽  
María B. Marín-Carrillo

This article aims to analyse and offer managerial guidance about the processes of planning, implementation and control of a multichannel strategy within the framework of Multichannel Customer Management Decision (MCMD). To achieve this objective, firstly we justify the growing adoption of a multichannel strategy by retailers and channels participants. Following MCMD framework, we analyse the consumer behaviours linked to this kind of strategy in order to deeply understand the factors which affect consumer choice decisions related to channels. Alternative channels to brick and mortar retail channel are described, such as online channel. This helps us to offer a guide to define the multichannel strategy. Additionally, we give some ideas about the implementation of this strategy. Finally, in order to get a feedback to this planning process, we suggest carrying out a control phase. The work ends with conclusions section and future research streams.


Author(s):  
Johann Brink ◽  
Todd Tomita

The presentation of psychotic disorders in jails and prisons can be quite complex and diverse. In addition to the schizophrenia spectrum disorders, there are the many disorders of unclear etiology or secondary to the neurotoxic effects of substance abuse. In parallel, the provision of empirically informed care for incarcerated offenders with psychotic disorders presents significant clinical, security, and administrative challenges. However, strong scientific evidence exists that a configuration of interventions offers substantial benefit in the treatment of incarcerated individuals with psychotic disorders. Such a configuration incorporates both psychotherapy and psychopharmacology. Specifically, cognitive behavioral therapy, designed and presented within a risk-needs-recovery (R-N-R) framework, when combined with appropriate pharmacological interventions, has strong empirical support as best practice in the treatment of severe mental illness in the correctional population. Further, specific issues related to care coordination, treatment engagement and adherence, implementation of best practice, and treatment fidelity each contribute to resulting symptom reduction and functional improvement. Careful attention to reducing the risks of inappropriate polypharmacy through clinician feedback and practice monitoring is another critical element. This chapter discusses the evidence basis for appropriate treatment of the psychotic disorders and the range of opportunities for both psychotherapy and psychopharmacology in correctional settings.


1979 ◽  
Vol 10 (2) ◽  
pp. 41-45
Author(s):  
H. G. Clarke

The author argues that traditional market research techniques such as consumer 'intention to buy' surveys fail to predict consumer behaviour because the underlying assumptions that man is rational, aware of his wants and preferences, and consistent in his buying behaviour, are invalid. He suggests that many economic terms such as 'utility' and 'rationalization' have little practical value; that economic theory ignores a vital element in consumer behaviour - mass communication and the art of persuasion. In searching for a more meaningful approach, the author suggests that many new markets come about as a result of social and environmental change and that, in such cases, the historic process of extrapolating past trends into the future serves little purpose. Rather, the marketer should concentrate on developing a keen understanding of social movements which affect the firm - such as consumerism. Yet even knowledge of such movements may serve little purpose because the individual will 'strike out' against subjugation to any movement and will attempt to establish his own identity whatever the cost.Die skrywer redeneer dat tradisionele marknavorsingstegnieke soos opnames oor verbruikers se 'voorneme om te koop', nie daarin slaag om verbruikersgedrag te voorspel nie weens die ongeldigheid van die onderliggende aannames: dat die mens rasioneel is; dat hy bewus is van sy begeertes ('wants') en voorkeure; dat hy konsekwent is in sy koopgedrag. Hy stel dit dat baie ekonomiese begrippe soos 'utiliteit' en 'rasionalisering' min praktiese waarde het; dat ekonomiese teorie 'n hoogs belangrike element in verbruikersgedrag verontagsaam - massakommunikasie en die oorredingskuns. In die soektog na 'n meer betekenisvolle benadering, word voorgestel dat baie nuwe markte tot stand kom weens omgewings- en sosiale veranderinge, en dat in sulke gevalle, die historiese proses van ekstrapolering van neigings uit die verlede tot in die toekoms, weinig nut het. Die bemarker moet liewer daarop konsentreer om 'n deeglike begrip te ontwikkel van sosiale bewegings wat die firma raak - soos verbruikersdruk. Tog mag selfs kennis van sulke bewegings min waarde he omdat die individu hom mag 'opruk' teen onderwerping aan enige beweging, en sal poog om ongeag die koste, sy eie identiteit te bevestig.


2019 ◽  
Vol 53 (4) ◽  
pp. 546-561 ◽  
Author(s):  
Subhankar Das ◽  
Anand Nayyar ◽  
Inderpal Singh

Purpose The purpose of this paper is to identify and describe the relationship between the precursors and consequences of customer loyalty (CL) in the Indian financial sector, specially banking and insurance context, taking a sample of individual customers as respondents from the Indian State of Punjab. Design/methodology/approach The collected data have been analyzed using univariate, bivariate and multivariate analysis techniques. Specifically, descriptive statistics have been assessed to examine the basic characteristics of the sample data. Confirmatory factor analysis with maximum likelihood criteria has been adopted for the measurement and validation of various constructs. Independent samples t-test has been used to compare the CL of public and private firms, banks and insurance firms, and for some of the demographic variables like gender, marital status, etc. One-way ANOVA has been used to compare the CL for variables having more than two groups. Structural equation modeling (SEM) has been used to measure the impact of CL on the BP of financial services firms. Findings The result shows that BP is a higher-order construct measured in terms of word-of-mouth, repurchase intention, price premium and share of wallet. Though each of the four measures of CL is special and unique in nature, yet a high level of positive correlation has been seen among these dimensions. The study reveals that CL is not significantly different for the banking firms and insurance firms in Punjab. Research limitations/implications The authors consider this work as one of the foundational elements that will enable further advances toward the governance of multi-layer business impact modeling systems. Extensive usability tests would enable to further confirm the findings of the paper. This study contributes to the customer relationship management and services marketing literature by providing empirical support for CL and BP relationship in the Indian context. Practical implications The approach described here should improve the maintainability, reuse and clarity of business process models and in extension improve data for CL in large banking and insurance organizations. The approaches described here should improve the maintainability, reuse and clarity of loyalty and relationship of the customer with that of organizations. This can improve data for customer relationship and loyalty in banking and insurance sector. Originality/value This paper fulfills an identified gap to enabling SEM enabled models for data regarding customer relationship and loyalty. Loyalty revolves around the concept of relationship. CL is not a new concept, but recent years have demonstrated a developing interest to fabricate CL because of customer-oriented techniques or strategies. Over the previous era, CL has been broadly inspected inside marketing, trades and transactions. It can be concluded that the CL significantly influences BP.


2017 ◽  
Vol 24 (4) ◽  
pp. 754-761 ◽  
Author(s):  
David A Cook ◽  
Kristi J Sorensen ◽  
Jane A Linderbaum ◽  
Laurie J Pencille ◽  
Deborah J Rhodes

Abstract Objective: To better understand clinician information needs and learning opportunities by exploring the use of best-practice algorithms across different training levels and specialties. Methods: We developed interactive online algorithms (care process models [CPMs]) that integrate current guidelines, recent evidence, and local expertise to represent cross-disciplinary best practices for managing clinical problems. We reviewed CPM usage logs from January 2014 to June 2015 and compared usage across specialty and provider type. Results: During the study period, 4009 clinicians (2014 physicians in practice, 1117 resident physicians, and 878 nurse practitioners/physician assistants [NP/PAs]) viewed 140 CPMs a total of 81 764 times. Usage varied from 1 to 809 views per person, and from 9 to 4615 views per CPM. Residents and NP/PAs viewed CPMs more often than practicing physicians. Among 2742 users with known specialties, generalists (N = 1397) used CPMs more often (mean 31.8, median 7 views) than specialists (N = 1345; mean 6.8, median 2; P < .0001). The topics used by specialists largely aligned with topics within their specialties. The top 20% of available CPMs (28/140) collectively accounted for 61% of uses. In all, 2106 clinicians (52%) returned to the same CPM more than once (average 7.8 views per topic; median 4, maximum 195). Generalists revisited topics more often than specialists (mean 8.8 vs 5.1 views per topic; P < .0001). Conclusions: CPM usage varied widely across topics, specialties, and individual clinicians. Frequently viewed and recurrently viewed topics might warrant special attention. Specialists usually view topics within their specialty and may have unique information needs.


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