scholarly journals Pengaruh praktik total quality management dan knowledge management terhadap kinerja perguruan tinggi

2021 ◽  
Vol 3 (2) ◽  
pp. 54
Author(s):  
Gesit Thabrani ◽  
Ratih Ramadini
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practice ◽  
Total Quality ◽  
Study Program ◽  
Study Programs ◽  
Education Performance ◽  
The Impact

This study aims to analyze the impact of total quality management practice on higher education performance is mediated by knowledge management of universities in Padang City. This type of the research is a descriptive causative approach. This research was carried out in study program at universitie in Padang City. The populations in this study were all study programs throught universities, both state universities, private universities, religion universities, and university with many faculties in the city of Padang. The sample used is 80 study programs at university collages with Probability sampling technique with the sampling method is using stratified proportionate random sampling. The type of the data in this study are primary and secondary data. Data were collected through questionnaires, analyzed using the SPPS version 22 and path analysis. Keywords: Total quality management practice, knowledge management, higher education performance.

scholarly journals CURRICULUM PREPARATION TRAINING INDEPENDENT CAMPUS, FREEDOM TO LEARN (MBKM) IN STUDY PROGRAMS AS AN EFFORT TO MEET THE MAIN PERFORMANCE INDICATORS OF HIGHER EDUCATION

2022 ◽  
Vol 9 (12) ◽  
pp. 173-180
Author(s):  
Dedi Mulyadi ◽  
Tanti Kirana Utami ◽  
Hilman Nur ◽  
Kuswandi ◽  
Cucu Solihah ◽  
...  
Keyword(s):  
Higher Education ◽  
Learning Outcomes ◽  
Performance Indicators ◽  
Learning Experiences ◽  
Learning Activities ◽  
Study Program ◽  
Study Programs ◽  
Assessment Techniques ◽  
Education Performance ◽  
The Impact

The MBKM policy provides opportunities for students to gain more comprehensive learning experiences and new competencies through several learning activities. Service activities are carried out by holding two types of activities, namely the socialization of MBKM policies and workshops on preparing the MBKM curriculum. The target of this activity is the leadership of the study program, lecturers, and education staff; with this activity, the participants become more familiar with preparing the curriculum, starting from making learning outcomes to assessment techniques. Furthermore, the impact of this training realizes the fulfillment of higher education performance indicators.

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

2020 ◽  
Vol 8 (2) ◽  
pp. 35
Author(s):  
Lama Hashem ◽  
Mais Jaradat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices ◽  
The Impact

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.

scholarly journals Implementation of Total Quality Management (TQM) in the Implementation of Education Quality Control in Information Engineering Study Program

2021 ◽  
Vol 9 (1) ◽  
pp. 188-196
Author(s):  
Dian Rosinawati ◽  
Ifah Khadijah ◽  
Waska Warta
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Standards ◽  
Quality Education ◽  
Education Quality ◽  
Total Quality ◽  
Study Program ◽  
Education Management

The main key to quality education management is how to carry out good and quality education to give birth to a generation of people who have potential, abilities, talents that grow and develop in all areas of life so that they are able to compete globally. For the implementation of quality education (quality), quality organizational management is also needed, one of which is by implementing Total Quality Management. Efforts to standardize quality and guarantee the implementation of higher education must meet quality standards in an effort to maintain and improve the quality of education nationally. In general, the definition of quality assurance in higher education is: The process of establishing and fulfilling education quality standards consistently and continuously so that customers get satisfaction. The process to ensure that the quality of graduates is in accordance with the specified/promised competencies so that quality can be consistently maintained and continuously improved.

Total Quality Management Planning Model to Increase Higher Education Performance and Competitiveness

2018 ◽  
Vol 7 (3.25) ◽  
pp. 49
Author(s):  
Aftoni Sutanto ◽  
Widodo . ◽  
Utik Bidayati
Keyword(s):  
Higher Education ◽  
Quality Control ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Private Higher Education ◽  
National Standard ◽  
Planning Model ◽  
Total Quality ◽  
Education Performance

Improving higher education performance increases competitiveness and customer satisfaction. The purpose of this research is to design a Total Quality Management (TQM) planning model to increase higher education performance and competitiveness. The focus of this research are the formulation of strategic planning for the implementation of TQM, the formulation of the operational planning, the application of the quality management, and the system of quality control in private higher education. The results of this this research is demonstrates that a national standard and a quality assurance system for higher education are used as the basis for the formulation of a quality management strategy. The formulation of TQM planning model was directed by ISO 9001 instrument, the accreditation form of The National Accreditation Board for Higher Education, and The Independent Accreditation Institution. The significant components in the implementation of TQM planning model are: a quality assurance instrument and the implementation of quality management actors, an understanding of quality management by all parties in higher education, benchmarking, education and training in quality management, leadership, reward and punishment, evaluation process, and an Integrated Management Information System. There are two roles quality control systems in private HE. These are: internal and external quality control.  

scholarly journals AN EMPIRICAL STUDY OF TOTAL QUALITY MANAGEMENT ACCOUNTING IN HIGHER EDUCATION: STUDENTS AS CUSTOMERS PERSPECTIVE

2017 ◽  
Vol 5 (7) ◽  
pp. 520-529
Author(s):  
Palak Kakkar
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Management Accounting ◽  
Total Quality ◽  
Education Students ◽  
Policy Makers ◽  
The Impact ◽  
Students As Customers

With increased globalisation and competitiveness in the markets, the firms are in consistent search for new methods to satisfy their customers. The concept of TQM renders useful insight to achieve the said objective. Moreover, the concept is multi-disciplinary and is well suited to the Indian concept as well. Higher Education is an important sector that needs to cater to the need of quality education in the wake of plethora of options available to the students worldwide and also to satisfy the Accredition and assessment needs by agencies like NAAC. Thus, an attempt has been made to study the impact of Total Quality Management accounting in the Higher Education Sector. The paper has been divided into seven parts. While the first and second part deals with the introduction and conceptual framework respectively, the third part focuses on the various concepts of research methodology. The results of the empirical study have been reported in the fourth part. The fifth part deals with the suggestions for the policy makers followed by the research gaps so identified. The last part deals with the conclusion.

Total Quality Management in higher education: a literature review on barriers, customers and accreditation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Naga Vamsi Krishna Jasti ◽  
V. Venkateswaran ◽  
Srinivas Kota
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
The Body ◽  
Total Quality ◽  
Model Framework ◽  
Content Type ◽  
Body Of Knowledge ◽  
The Impact

PurposeThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last three decades (1991–2020) using literature review to establish the current state.Design/methodology/approachA total of 137 articles across 55 journals were consolidated for this review specifically focused on TQM (barriers, customers and accreditation) in HE. The investigations were carried out to identify the chronological growth of articles, research streams and methodologies. The articles were classified based on four research approaches and three research streams which have been reviewed in detail.FindingsConsidering the rapid growth in the HE sector and the concerns over reduction in quality of education especially in developing countries, the importance of TQM in HE is immense. The findings include identification of the barriers to successful TQM implementation, the need for alignment of TQM objectives of higher educational institutions (HEIs) and identified target customer(s) with the selected model/framework and the impact of accreditation/certification in the attainment of TQM.Originality/valueThis study which tries to bring a perspective to the main trends in TQM application to HE with respect to barriers, customers and accreditation over the last three decades is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

scholarly journals The Impact of Total Quality Management Practice on Employees’ Satisfaction and Performance: The Case of Mass Media’s Employees

2016 ◽  
Vol 6 (2) ◽  
pp. 182
Author(s):  
Fatimah Fatimah ◽  
Trisniarty Adjeng Moelyati ◽  
Siera Syailendra
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Management Practice ◽  
Equation Modeling ◽  
Survey Method ◽  
Total Quality ◽  
Employees Satisfaction ◽  
And Performance ◽  
The Impact

This study attempts to investigate the impact of Total Quality Management Practice on employees’ satisfaction and performance of mass media employees. Using 155 respondents as sample that has been chosen using proportionate simple random sampling, a survey method is employed to obtain information required to conduct the study. In the end, the information obtained through survey is analysed using structural equation modeling. The results revealed that Total Quality Management has a positive and significant impact on employees’ performance, the employees’ satisfaction has a positive and significant impact on employees’ performance. It can be concluded that when one satisfies with their job, one also has a good work performance and, an outstanding performance is also caused by a well-practiced of Total Quality Management

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