scholarly journals Critical Success Factors of IT/IS Outsourcing in Malaysian Public Sectors

2018 ◽  
Vol 7 (4.35) ◽  
pp. 573
Author(s):  
Noura Binti Mohamad Ghazali ◽  
Zainuddin Bin Hasan

IT/IS outsourcing has been in the IT industry for so many years. Many studies have been carried out about the success factors in IT/IS Outsourcing. However, most authors focused more on the success factors in the private sector compared to the public sector. This paper focuses on understanding the benefits and determining the critical success factors of information technology/information system (IT/IS) outsourcing in the public sector. Apart from that, the reader is also being exposed to the reasons why an organization opt for outsourcing. This paper reviews published journals and reports from various authors, focusing on the connections and similarities. It then extracts and summarize the benefits and critical success factors that organization can refer to before organization endeavors in IT/IS outsourcing activities.

2016 ◽  
Vol 8 (12) ◽  
pp. 21 ◽  
Author(s):  
Omar Mohamed Bukamal ◽  
Rami Mohammad Abu Wadi

<p>This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users.</p>Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.


2014 ◽  
Author(s):  
Higor M. Santos ◽  
Carina F. Alves ◽  
George F. Santos ◽  
André L. Santana

Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.


2018 ◽  
Vol 16 (2) ◽  
pp. 337-359
Author(s):  
Helmut Wanivenhaus ◽  
Jure Kovač ◽  
Anja Žnidaršič ◽  
Igor Vrečko

Although research interest in project management is increasingly directed at analyzing development trends in different business environments, the public sector in this respect has received surprisingly little intention. This paper analyzes the perception of the relevance of particular project management critical success factors among project managers and other project stakeholders in the public sector with relatively high organizational project management maturity. The main focus of research is the city of Vienna and its construction projects. An extensive quantitative survey showed the changing perceptions of the key projects’ success factors—namely, strengthening the importance of developing soft skills and stakeholders’ management.


2007 ◽  
Vol 19 (5) ◽  
pp. 497-517 ◽  
Author(s):  
Karen J. Fryer ◽  
Jiju Antony ◽  
Alex Douglas

2010 ◽  
Vol 16 (1) ◽  
pp. 19-32 ◽  
Author(s):  
Esther Cheung ◽  
Albert P. C. Chan ◽  
Stephen Kajewski

Hong Kong has been one of the early jurisdictions to adopt Public Private Partnership (PPP) model for delivering large public infrastructure projects. The development of this procurement approach in Hong Kong has followed an intricate path. As such, it is believed that there are a number of areas which are interesting to unveil. As part of a comprehensive research study looking at implementing PPPs, interviews with experienced local industrial practitioners from the public sector were conducted to realize their perspective on the topic of procuring public works projects. Amongst these interviews, fourteen were launched government officials and advisers. The interview findings show that the majority of the Hong Kong and Australian interviewees had previously conducted some kind of research in the field of PPP. Both groups of interviewees agreed that “PPPs gain private sector's added efficiency/expertise/management skills” when compared to projects procured traditionally. Also, both groups of interviewees felt that projects best suited to use PPP are those that have an “Economic business case”. The interviewees believed that “Contractor's performance” could be used as key performance indicators for PPP projects. A large number of critical success factors were identified by the interviewees for PPP projects; two of these were similar for both groups of interviewees. These included “Project objectives well defined” and “Partnership spirit/commitment/trust”. Finally it was found that in‐house guidance materials were more common in the organizations of the Australian interviewees compared to the Hong Kong ones. This paper studies the views of the public sector towards the topic of PPPs in Hong Kong and Australia, which helps to answer some of the queries that both academics and the private sector in these jurisdictions are keen to know. As a result the private sector can be more prepared when negotiating with the public sector and realise their needs better, academics on the other hand are provided a wider perspective of this topic benefiting the research industry at large. Santrauka Honkongas vienas pirmuju idiege viešojo ir privataus sektoriaus partnerystes modeli vykdant stambius visuomeninius in‐frastruktūros projektus. Jo pletra Honkonge buvo sudetinga. Yra gana daug sričiu, kurias būtu idomu aptarti. Kaip sudetinio viešojo ir privataus sektoriaus partnerystes igyvendinimo tyrimo dalis atlikta vietiniu pramonininku iš viešojo sektoriaus apklausa del viešuju darbu pirkimu perspektyvu. Tarp apklaustuju buvo keturiolika vyriausybes pareigūnu ir patareju. Apklausos rezultatai parode, kad daugelis respondentu iš Honkongo ir Australijos yra anksčiau atlike tyrimus viešojo bei privataus sektoriaus partnerystes srityje. Abi respondentu grupes sutiko, kad viešojo ir privataus sektoriaus bendradarbiavimo projektai yra pranašesni efektyvumu, kompetencija ir valdymo gebejimais, lyginant su tradiciniais pro‐jektais. Taip pat abi respondentu grupes nurode, kad viešojo ir privataus sektoriaus partneryste labiau tinka verslo eko‐nominiu projektu atveju. Respondentai mano, kad svarbiausias viešojo ir privataus sektoriaus partnerystes projektams yra rangovus apibūdinantis rodiklis. Respondentai išskyre daug viešojo ir privataus sektoriaus partnerystes projektu kritiniu sekmes veiksniu. Du iš ju yra bendri abiem apklaustuju grupems. Tai gerai apibrežti projekto tikslai ir bendradarbiavimo dvasia, isipareigojimai, tarpusavio pasitikejimas. Galiausiai nustatyta, kad vidaus valdymas yra paprastesnis Australijos apklaustose organizacijose, lyginant su Honkongo respondentais. Šiame straipsnyje nagrinejamas viešojo sektoriaus požiūris i viešojo ir privataus sektoriaus partneryste Honkonge ir Australijoje. Tyrimas gali padeti atsakyti i klausimus, kylančius tiek akademiniame, tiek privačiame sektoriuje. Tad privatus sektorius gali geriau pasiruošti deryboms su viešuoju sektoriumi, geriau suprasti ju poreikius. Moksliniam sektoriui suteikiamos platesnes šios srities tyrimu perspek‐tyvos.


Author(s):  
Shannon H. Schelin ◽  
G. David Garson

The ability to more rigorously predict successful projects is critical in the wake of massive technology failures in both private and public settings. These failures, and the trepidation they cause, must be balanced with the new mandate, fostered in both public and private sectors, that organizations operate within new transparent and accessible structures, which are precipitated by Information Technology. These new structures require crosscutting services, which require improved communication and interaction across traditional organizational lines. These new requirements, which fundamentally alter the nature of the organization, are made possible through the strategic use of Information Technology. While idealistic, the fundamental changes in organizations are not easily achieved due to conflicting values, preferences, and objectives. As such, the identification and enactment of critical success factors associated with IT implementation becomes essential in order to mitigate the high failure rates commonly found in public and private sector IT initiatives (see Standish Group, 1995).


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