scholarly journals Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research

2019 ◽  
Vol 23 (1) ◽  
pp. 13-21 ◽  
Author(s):  
Ko de Ruyter ◽  
Debbie Isobel Keeling ◽  
Ting Yu
Keyword(s):  
Service Delivery ◽  
Current Practice ◽  
Current Knowledge ◽  
Theoretical Development ◽  
Structural Knowledge ◽  
Future Research ◽  
Organizational Boundaries ◽  
Current Knowledge Base ◽  
Effective Service

Aligning the service-sales interface within and beyond organizational boundaries is worthwhile, yet many firms are not reaping the rewards of such practice. The managerial need for in-depth insights into the blending of selling and service delivery could be better informed through resolution of current open theoretical debates. This position article extends the current knowledge base on the service-sales interface in three ways. First, we offer a synopsis of current scholarly progress on blending service delivery with sales and identify contextual conditions that foster effective service-sales ambidexterity. Second, turning to current practice, we use an empirical case study to demonstrate how a multinational company strategically deploys online learning to bridge structural knowledge and skills gaps within its reseller network to build ambidextrous capacity in the channel and support solution selling. Complementing this human learning approach, we also explore recent advances in machine learning and their impact on the service-sales interface. Third, we blend these academic and practice perspectives to offer a service-sales interface agenda that identifies directions for future research in terms of both the theoretical development of ambidexterity and defining the effective blending of technologies at the service-sales interface that enables ambidexterity in practice.

A Review of the Sport-Injury and -Rehabilitation Literature: From Abstraction to Application

2019 ◽  
Vol 33 (3) ◽  
pp. 232-243 ◽  
Author(s):  
Courtney W. Hess ◽  
Stacy L. Gnacinski ◽  
Barbara B. Meyer
Keyword(s):  
Professional Practice ◽  
Sport Injury ◽  
Current Knowledge ◽  
Evidence Base ◽  
Return To Play ◽  
Future Research ◽  
Injury Rehabilitation ◽  
Rehabilitation Outcomes ◽  
Current Knowledge Base

Despite advancements in sport-injury rehabilitation theory and intervention design, return-to-play outcomes remain suboptimal. To explore the current knowledge base in sport-injury rehabilitation, the authors use an existing framework to review and outline gaps in the sport-injury evidence base. Through the lens of this framework they highlight the dearth of literature exploringhowprofessionals approach rehabilitation, which may be one of several factors contributing to persistently poor rehabilitation outcomes. To begin addressing the identified gap in practice, the authors hypothetically apply 3 established team-based approaches from other rehabilitation domains to a single sport-injury case study to provide concrete examples of how team-based practice approaches can be effectively used in the sport domain. Professional-practice implications are discussed alongside areas for future research.

scholarly journals Factors Influencing the Private Involvement in Urban Rail Public-Private Partnership Projects in China

2017 ◽  
Vol 17 (1) ◽  
pp. 90-106 ◽  
Author(s):  
Yongjian Ke ◽  
Weiya Hao ◽  
Huiping Ding ◽  
Yingying Wang
Keyword(s):  
Influencing Factors ◽  
Current Knowledge ◽  
Group Discussion ◽  
Risk Allocation ◽  
Financial Model ◽  
Urban Rail ◽  
Current Knowledge Base ◽  
Private Investors ◽  
Fiscal Pressure

Private investors have been encouraged to participate in the development and operation of urban rail projects in China through Public-Private Partnerships (PPPs), given the fact that subnational governments are suffering from urgent development demands and severe fiscal pressure. However, there is no formal assessment to determine the private involvement in a PPP project. This problem is particularly critical in the sector of urban rail, in which the huge investment cannot rely on the private sector alone. This study hence aimed to uncover and identify the influencing factors. Multiple research methods, including content analysis, case study and focus group discussion were adopted to achieve the research purpose. Seven types of influencing factors were identified, including project financial model, government fiscal commitment, risk allocation, public accountability, efficiency considerations, policy and regulations, and organisational marketing strategies. The findings add to the current knowledge base by uncovering the drivers behind private involvement in a PPP project. They are also beneficial for industry practitioners as a basis/checklist to determine the private involvement.

scholarly journals Interpreting Traditional Cost Contingency Methods in the Construction Industry

2021 ◽  
Author(s):  
Michael Donn ◽  
Alexis Dykman ◽  
Nilesh Bakshi
Keyword(s):  
Construction Industry ◽  
Construction Projects ◽  
Reliable Method ◽  
Current Practice ◽  
Simulation Method ◽  
Future Research ◽  
Building Industry ◽  
Simulation Methods ◽  
Journal Paper

This research investigates how contingency is currently calculated in project budgets within the building industry. This is an important aspect to consider as a large proportion of construction projects are significantly over-budget. The study presents three non-simulation methods and one simulation method for calculating cost contingency following the results of a forthcoming journal paper. These methods are applied against a case study project in attempt to highlight the most reliable method, and to create a methodology that will be useful to the industry. This paper identifies that the traditional fixed percentage approach is not sufficient and suggests that this could be one of the main reasons why construction projects are over budget. While it is unclear which method is the most reliable, this study provides a focus for future research into reliability and utilisation of contingency methods in the building industry. The research demonstrates that current practice needs to change to reduce the large number of construction projects that run over budget.

Clinical Management of Obsessive-Compulsive and Related Disorders

2017 ◽  
Author(s):  
Samuel R Chamberlain
Keyword(s):  
Body Dysmorphic Disorder ◽  
Current Knowledge ◽  
Assessment Tools ◽  
Future Research ◽  
Obsessive Compulsive ◽  
Compulsive Disorder ◽  
Medical Issues ◽  
Evidence Based Treatments ◽  
Current Knowledge Base ◽  
Hair Pulling Disorder

Obsessive-compulsive and related disorders (OCRDs) now have their own category in the Diagnostic and Statistical Manual of Mental Disorders, fifth edition. Disorders currently classified as OCRDs are obsessive-compulsive disorder, trichotillomania (hair pulling disorder), excoriation (skin picking) disorder, hoarding disorder, and body dysmorphic disorder. Collectively, the OCRDs are prevalent, cause considerable functional impairment, and are often overlooked by clinicians. This review surveys current definitions and diagnosis of OCRDs, highlighting recommended assessment tools, differential diagnoses, and medical issues. The heritability of OCRDs is examined, based on available twin data, along with implicated genetic factors. Neurobiological understanding of OCRDs is outlined, focusing on dysregulation of habit generation and top-down response control corticostriatal pathways. The review then highlights evidence-based treatments for OCRDs, which differ considerably between individual disorders. Treatment guidance includes descriptions of target medication doses and therapy content. Lastly, limitations in the current knowledge base for OCRDs are reviewed, with implications for future research directions. This review contains 1 figure, 7 tables, and 40 references. Key words: compulsivity, dopamine, glutamate, impulsivity, screening for OCD, serotonin 

Workplace Envy

2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Michelle K. Duffy ◽  
KiYoung Lee ◽  
Elizabeth A. Adair
Keyword(s):  
Organizational Behavior ◽  
Online Publication ◽  
Current Knowledge ◽  
Cross Cultural ◽  
Future Research ◽  
Annual Review ◽  
Publication Date ◽  
The Past ◽  
Current Knowledge Base ◽  
Practical Implications

In the past 20 years, there has been a growing interest in the phenomenon of workplace envy. This article provides an overarching review and analysis of the workplace envy literature. We first consider conceptual and measurement challenges facing envy researchers. We then review the current knowledge base in the research with a focus on synthesizing what we have learned regarding workplace envy's transmutations, highlighting directions for future research. We explore two relatively understudied areas in the envy literature—antecedents of envy and the experience of being envied. We discuss methodologies used in the literature to study envy and outcomes and conclude with a focus on cross-cultural and practical implications. Expected final online publication date for the Annual Review of Organizational Psychology and Organizational Behavior, Volume 8 is January 21, 2021. Please see http://www.annualreviews.org/page/journal/pubdates for revised estimates.

scholarly journals Culture and genome-based analysis of four soil Clostridium isolates reveal their potential for antimicrobial production

BMC Genomics ◽  
2021 ◽  
Vol 22 (1) ◽  
Author(s):  
Amila S. N. W. Pahalagedara ◽  
Ruy Jauregui ◽  
Paul Maclean ◽  
Eric Altermann ◽  
Steve Flint ◽  
...  
Keyword(s):  
Current Knowledge ◽  
Biological Activities ◽  
Extreme Environments ◽  
Bioactive Compound ◽  
Gene Clusters ◽  
Future Research ◽  
Antimicrobial Compounds ◽  
A Genome ◽  
Modified Peptides ◽  
Current Knowledge Base

Abstract Background Soil bacteria are a major source of specialized metabolites including antimicrobial compounds. Yet, one of the most diverse genera of bacteria ubiquitously present in soil, Clostridium, has been largely overlooked in bioactive compound discovery. As Clostridium spp. thrive in extreme environments with their metabolic mechanisms adapted to the harsh conditions, they are likely to synthesize molecules with unknown structures, properties, and functions. Therefore, their potential to synthesize small molecules with biological activities should be of great interest in the search for novel antimicrobial compounds. The current study focused on investigating the antimicrobial potential of four soil Clostridium isolates, FS01, FS2.2 FS03, and FS04, using a genome-led approach, validated by culture-based methods. Results Conditioned/spent media from all four Clostridium isolates showed varying levels of antimicrobial activity against indicator microorganism; all four isolates significantly inhibited the growth of Pseudomonas aeruginosa. FS01, FS2.2, and FS04 were active against Bacillus mycoides and FS03 reduced the growth of Bacillus cereus. Phylogenetic analysis together with DNA-DNA hybridization (dDDH), average nucleotide identity (ANI), and functional genome distribution (FGD) analyses confirmed that FS01, FS2.2, and FS04 belong to the species Paraclostridium bifermentans, Clostridium cadaveris, and Clostridium senegalense respectively, while FS03 may represent a novel species of the genus Clostridium. Bioinformatics analysis using antiSMASH 5.0 predicted the presence of eight biosynthetic gene clusters (BGCs) encoding for the synthesis of ribosomally synthesized post-translationally modified peptides (RiPPs) and non-ribosomal peptides (NRPs) in four genomes. All predicted BGCs showed no similarity with any known BGCs suggesting novelty of the molecules from those predicted gene clusters. In addition, the analysis of genomes for putative virulence factors revealed the presence of four putative Clostridium toxin related genes in FS01 and FS2.2 genomes. No genes associated with the main Clostridium toxins were identified in the FS03 and FS04 genomes. Conclusions The presence of BGCs encoding for uncharacterized RiPPs and NRPSs in the genomes of antagonistic Clostridium spp. isolated from farm soil indicated their potential to produce novel secondary metabolites. This study serves as a basis for the identification and characterization of potent antimicrobials from these soil Clostridium spp. and expands the current knowledge base, encouraging future research into bioactive compound production in members of the genus Clostridium.

scholarly journals Telework and Lifelong Learning

2021 ◽  
Vol 6 ◽  
Author(s):  
Cecilia Bjursell ◽  
Ingela Bergmo-Prvulovic ◽  
Joel Hedegaard
Keyword(s):  
Lifelong Learning ◽  
Social Inequalities ◽  
Current Knowledge ◽  
Age Groups ◽  
Working Life ◽  
Future Research ◽  
Literature Reviews ◽  
Research Questions ◽  
Current Knowledge Base ◽  
The Eu

The increase of telework during the pandemic is predicted to impact working life, not only in terms of a larger number of employees working from home, but more importantly, it may transform the way we conceptualise work. This will in turn impact systems for and participation in lifelong learning. There is a risk for increased social inequalities, as neither telework nor lifelong learning is evenly distributed among workers. Statistics on telework in the EU show that there are differences between age groups, nations, sectors, and professions. If these trends will steer forward, there is a risk of widening gaps between countries, companies, and workers. To establish the current knowledge base, we have gathered literature reviews from several disciplines. One finding is that the previous literature on telework has not included lifelong learning in any form (formal, non-formal and informal). Based on a review of previous studies, we suggest a number of research questions for future research. This is relevant as research about telework and lifelong learning has the potential to contribute to a sustainable working life in terms of providing more flexible arrangements for employees and to support the lifelong learning that takes place in contexts such as the office, home, online meetings, and virtual reality.

Examination and Redesign of Inclusive Special Education Service Delivery in a Rural School

2021 ◽  
pp. 875687052110524
Author(s):  
Shana J. Haines ◽  
Michael F. Giangreco ◽  
Katharine G. Shepherd ◽  
Jesse C. Suter ◽  
Mika Moore
Keyword(s):  
Service Delivery ◽  
Collaborative Leadership ◽  
Future Research ◽  
Inclusive Instruction ◽  
Skilled Personnel ◽  
Perceived Effects ◽  
Small Rural Schools ◽  
Directed Change ◽  
Rural Elementary School

In this article, we describe the self-directed change made by a rural elementary school in response to a data-based examination of its service-delivery model that revealed its lowest performing students were spending most of their time with the school’s least qualified staff. This mixed-method case study describes (a) why and how the school shifted personnel deployment and utilization, (b) factors that facilitated the shifts in service delivery, and (c) perceived effects of the changes. Findings demonstrate how implementing data-based decision-making through strong collaborative leadership led to recognizing, exploring, and modifying the school’s overreliance on paraprofessionals by increasing the availability of more highly skilled personnel to facilitate more inclusive instruction and collaboration. Participants also described challenges and perceived negative aspects related to change. We conclude with implications for practice, including how this study could inform similar change efforts in small rural schools, and suggestions for future research.

Peer Leadership and Shared Mental Models in a College Volleyball Team: A Season Long Case Study

2014 ◽  
Vol 8 (2) ◽  
pp. 184-203 ◽  
Author(s):  
Edson Filho ◽  
Lael Gershgoren ◽  
Itay Basevitch ◽  
Robert Schinke ◽  
Gershon Tenenbaum
Keyword(s):  
Mental Models ◽  
Current Knowledge ◽  
Study Data ◽  
Point Of View ◽  
Shared Mental Models ◽  
Future Research ◽  
Team Leaders ◽  
Initial Attempt ◽  
Sport Teams

The present study was an initial attempt to capture and describe instances of shared mental models within a team from the point of view of the team captain. Specifically, the purpose of this study was to describe a range of perceived and shared behaviors aimed at facilitating the overall performance of a college volleyball team from the perspective of the team captain. This behavioral focus is congruent with the need for documenting observable task and team-related coordination mechanisms. Symbolic interactionism, via the use of systematic observations, documental analysis, and semistructured open-ended interviews, was used to gather data from the participant in the form of a case study. Data were analyzed using Braun and Clarke’s (2006) theoretical thematic analysis based on categories derived from Eccles and Tenenbaum’s (2004) Conceptual Framework of Coordination in Sport Teams. Results indicated that the player’s actions were perceived as enhancing proactive information sharing within her team. Therefore, it is suggested that team leaders possess important objective and symbolic roles in the promotion of shared mental models. These results are further discussed in relation to current knowledge of shared mental models in sports. Limitations and directions for future research are outlined.

Corporate Governance in the Hospitality and Tourism Industry: Theoretical Foundations and Future Research

2021 ◽  
pp. 109634802110117
Author(s):  
Yuan Li ◽  
Manisha Singal
Keyword(s):  
Corporate Governance ◽  
Current Knowledge ◽  
Theory Development ◽  
Tourism Industry ◽  
Future Research ◽  
General Management ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Current Knowledge Base ◽  
Theoretical Foundations

Although the importance of effective corporate governance for firm performance is recognized by scholars across hospitality and tourism (HT) as well as finance and general management fields, there seem to be several gaps, mixed findings, and conflicting results. To facilitate scholarly advancement, identify gaps in the current knowledge base, make suggestions for theory development, and provide direction for future research, we undertake a systematic review of research on corporate governance in the HT literature. Based on 120 peer-reviewed articles published since 1961, we identify 21 themes explored by scholars, and find that topics related to institutional ownership, determinants of executive compensation, board size, and merger and acquisition outcomes are commonly examined, whereas topics related to family ownership, debt, and regulation/law are seldom explored. Our comprehensive review contributes to the literature by synthesizing current knowledge and offering suggestions to scholars to extend corporate governance literature published in the HT field.

Sign in / Sign up

Export Citation Format

Share Document