An Empirical Evidence of Factors affecting Customer Retention aftersales in Luxury Car Industry: Case of India

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Arvind Kumar Jain ◽  
Sushil K. Rai ◽  
Rakesh Naru
2021 ◽  
Vol 11 (3) ◽  
pp. 35
Author(s):  
Diana Escandon-Barbosa ◽  
Andrea Hurtado ◽  
Alina Gomez

Global pandemics are not a new phenomenon. They have occurred at different points in time and can be of different scales. COVID-19 appeared in 2020 and its spread has reached more than 60 countries worldwide. This research aims to analyze voluntary self-isolation behavior used to cope with the COVID-19 pandemic. As part of this study, we carried out sampling in Colombia and Spain, which share similar cultural characteristics but which have substantial social and economic differences. A multi-group model was used to test the application of the theory of planned behavior and the theory of reasoned action in order to analyze self-isolation behavior. The results show that there are differences in self-isolation behavior between both countries, especially with regard to attitudes towards self-isolation and volitional behavior.


2016 ◽  
Vol 9 (4) ◽  
pp. 100 ◽  
Author(s):  
Wageeh A. Nafei

<p><strong>Purpose: </strong>Although the phenomenon of Organizational Silence (OS) is widely seen in organizations, there is little empirical evidence regarding its nature and components. The purpose of this research is to identify the types of OS and its effects on JE at Menoufia University Hospitals in Egypt.</p><p><strong>Design/methodology/approach</strong>: To assess OS, refer to (OS questionnaire, Schechtman, 2008; Brinsfield, 2009) and JE (JE questionnaire, Rich et al., 2010). Five dimensions of OS are constructed and measured in order to examine their effects on JE at Menoufia University Hospitals in Egypt. Out of the 338 questionnaires that were distributed to employees, 300 usable questionnaires were returned, a response rate of 88%. Multiple Regression Analysis (MRA) was used to confirm the research hypotheses.</p><p><strong>Findings: </strong>Results indicate that supervisors’ attitudes to silence, top management attitudes to silence and communication opportunities are associated and predict ES behaviour. The research has found that there is significant relationship between OS and JE. Also, the research has found that OS directly affects JE. In other words, OS is one of the biggest barriers to organizational engagement of the employees at Menoufia University Hospitals in Egypt.</p><p><strong>Practical implications:</strong> This research contributes to stimulate scientific research, particularly in terms of testing the model content, as well as studying the research variables and the factors affecting them. In addition, this research pointed to the need for organizations to adopt a culture which encourages and urges employees to speak in the labor issues and the non-silence in order for the administration to be able to realize these issues and try to solve them first hand in order to prevent their aggravation.</p><p><strong>Originality/value: </strong>Although the phenomenon of silence is expected in organizations, there is little empirical evidence in the literature aimed at defining, analyzing, and coping with it. Silence climate has an impact on the ability of organizations to detect errors and learn. Therefore, organizational effectiveness is negatively affected. This research aims to measure the effect of OS on JE. Based on the findings of this research, some important implications are discussed.</p>


2017 ◽  
Vol 9 (4) ◽  
pp. 361 ◽  
Author(s):  
Trin Thananusak ◽  
Sirisuhk Rakthin ◽  
Thiti Tavewatanaphan ◽  
Prattana Punnakitikashem

Innotrans ◽  
2020 ◽  
pp. 44-50
Author(s):  
Vasily F. Lapshin ◽  
◽  
Elena V. Zelyukova ◽  
Oksana A. Mironova ◽  
◽  
...  

The paper analyzes the technological preparation of production at the railcar enterprises in terms of developing technological processes and processing sets of technological documents. Factors affecting the quality of technological preparation of production for maintenance and repair of rolling stock are considered. In contrast to the previously performed works, where the assessment of the level of technological training was carried out by experts of a scientific organization, the initial data in the article were the results of a survey of specialists of technical departments of structural divisions of the car industry of the Sverdlovsk and South Ural Railways. Based on the method of expert qualimetry, the weight of factors that have the greatest impact on the quality of technological processes is estimated. As a result of the survey, a low level of automation of design processes was established, which consists mainly in the design of technological documentation. It is shown that the degree of depth of development and detail of technological processes is at the level of the route description


1999 ◽  
Vol 21 (1) ◽  
pp. 158-158
Author(s):  
Sonia Colina

Translating by factors (henceforth TBF) is an attempt at systematizing the multiplicity of factors affecting the translation process, in particular those relevant to the translation of the modals between English and German. TBF is an example of the so-called linguistic approach to translation and an illustration of why such an approach has often been criticized by translation scholars and professionals. Although it is useful to linguistics engaged in descriptive and contrastive studies of modals, the predominantly formal, sentence-based, contrastive-analysis approach embraced by the authors (who adopt, without discussion, formal equivalence as the goal to strive for in translation activity) will not be of as much use to those engaged in the teaching and practice of translation for purposes of communication. This is especially true in light of mounting empirical evidence in the translation competence literature that supports functional considerations as a dominant factor in professional translator processes.


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