The potential of chatbots in travel and tourism services in the context of social distancing

Author(s):  
Rajibul Hasan ◽  
Bernadett Koles ◽  
Mustafeed Zaman ◽  
Justin Paul
Author(s):  
Rajibul Hasan ◽  
Bernadett Koles ◽  
Mustafeed Zaman ◽  
Justin Paul

2017 ◽  
Vol 11 (1) ◽  
pp. 1101-1110
Author(s):  
Manuela Liliana Mureşan ◽  
Bogdan Cristian Chiripuci ◽  
Puiu Nistoreanu

AbstractSustainable tourism should be achieved in a balanced environment with standards that guarantee the preservation of ecological balance and prevent overuse of resources, pollution and other negative environmental impacts. In Romania, the tourism as social and economic phenomenon integrates in the unitary economy of the country having the necessary conditions for enhanced development and optimization of the tourism fund’s explotation. This paper aims to highlight different perspectives to relaunch tourism services and will be the identification of factors which contributing to the sustainability of the tourism business. In addition, there will be comparisons of competitiveness in travel and tourism sector in countries such as Bulgaria, Czech Republic, Hungary and Romania.


2021 ◽  
Vol 291 ◽  
pp. 05043
Author(s):  
Elena Oklirimeiiko ◽  
Sergey Chernov

The article deals with internal and external factors affecting the tourism industry in Russia as well as the ways of its promotion and development. The authors analyze decrease in sales in the tourism industry at the present period; the situation with provision of tourism services during the pandemic is identified and justified; the negative effects of the crisis are revealed. The authors also point out and present positive factors, which stimulate travel and tourism, including hotel business, catering, as well as resort business; the possibility of finding new ways to promote tourism industry is justified. The authors also analyze the main measures of tourism industry’s state support. The article considers dominant areas affecting the development of domestic tourism. The authors assess main aspects contributing to the development of event tourism. Conditions for the development of sports and event tourism are investigated and discussed; special features of tourism industry stimulation during the pandemic are presented. The authors consider and justify the possibility of restoring the tourist market.


2021 ◽  
Vol 16 (2) ◽  
pp. 117-130 ◽  
Author(s):  
Glyn Wittwer ◽  
Kym Anderson

AbstractThis article provides an empirical case study of the impacts of the COVID-19 pandemic on global beverage markets, particularly the wine sector. Both international trade and domestic sales have been adversely affected by temporary shifts away from on-premise sales by social distancing measures and self-isolation that led to the closure of restaurants, bars, and clubs, plus declines in international travel and tourism. Partly offsetting this has been a boost to off-premise and direct e-commerce sales. We first estimate those impacts in 2020 and their expected partial recovery in 2021 using a new model of global beverage markets. Further recent disruption to the global wine trade has been the imposition by China in late 2020 of prohibitive tariffs on its imports of bottled wine from Australia. Its diversionary and trade-reducing effects are compared with those due to COVID-19. (JEL Classifications: C63, D12, F14, F17, Q17)


2019 ◽  
Vol 10 ◽  
pp. 121-134
Author(s):  
DEISY CASTIBLANCO ◽  

A ghost travels the entire world. This is the socalled collaborative economy that, as they confirmed, will move 235,000 million dollars in 2025. The idea of ??that ghost, which is defined as an economic system in which goods and services are shared and exchanged, through platforms digital The list of applications is innumerable around the world, Airbnb, Uber, Lyft, BlaBlaCar, GuesttoGuest, Parkfy, Unnea, in Colombia there are several, the most popular OLX, Uber, Airbnb, Rappi, Didi, Picap, Beat, Ubet eats among many more options of this so-called collaborative economy. This economy facilitates the needs, practical cravings of the daily life of citizens in terms of transportation, food, travel and tourism services, fun just by entering the cell phone and waiting for them to do things for you, however there are consequences at a social, economic level and environmental of this great technological innovation and economy model, which is necessary to know in depth to determine the impact and whether or not there is regulation by the competent Colombian entities.


2021 ◽  
Author(s):  
Olga Gomez Garcia ◽  
Henry Mooney ◽  
David Rosenblatt ◽  
Maria Alejandra Zegarra ◽  
Gralyn Frazier ◽  
...  

Countries around the world have endured over a year of extreme uncertainty in the context of the COVID-19 crisis, and economies in the Caribbean have suffered more than most. But with the increasing availability of vaccines and prospects for a resumption of international travel, light is emerging at the end of the Pandemic tunnel. With this in mind, The Inter-American Development Bank Caribbean1 Departments most recent Quarterly Bulletin reviews the latest available information regarding the crisis impacts on citizens, their economies, and key factors that will determine the speed and depth of recovery. As also discussed in previous editions, prospects for tourism-dependent economies will depend heavily on vaccine penetration and border normalization in source countries particularly the United States and Western Europe, while commodity-intensive economies could benefit from upward revisions to global demand growth estimates. All countries in the region can do much to support a rapid recovery through forward-looking policies aimed at ensuring they are well positioned to take advantage of post-Pandemic preferences with respect to travel and tourism, services trade, and investment. Our latest report considers these issues, what may lie ahead, and how counties can best position themselves for a recovery in 2021 and beyond.


Author(s):  
Velina Kazandzhieva ◽  

Omnichannel is a buzzword in e-commerce and online tourism trends over the last few years. Moreover, it is a concept and marketing approach to apply in travel and tourism industry. The way tourists research, plan and book their tours and activities is evolving. Knowing the trending booking channels include the entire path to purchase, from inspiration to conversion. The growing importance of online sales means that traditional bricks-and-mortar retailers need to transform the distribution system to deliver an omnichannel experience to their customers.


2021 ◽  
Vol 3 (2) ◽  
pp. 252-266
Author(s):  
Norafiah Haji Jainal ◽  
Masitah Shahrill

The study explored the use of cooperative learning strategy in students’ learning of Marketing for Tourism subject. The sample of this study consisted of 19 final year Diploma students from the Travel and Tourism services course. The study utilizes an action research approach, which involves the process of improving the method of teaching and students’ learning through several repetitive cycles. The aim of the research is to investigate the use of cooperative learning by adopting the Jigsaw strategy in order to enhance students’ understanding of the subject. The objectives of the study were achieved through the use of pre- and post-achievement tests, observations, semi-structured interviews and reflection. The findings of this study showed improvements in the students’ test results. The outcome concurred with previous study findings that indicated the Jigsaw strategy supports better performance in students’ learning. The students’ perceptions of working together in a structured group improved as they enjoyed using the strategy, and the skills that contributed to the features of cooperative learning were developed throughout the process. The students also felt the need to rely on each other for information, being responsible, and by supporting each other improved their social and collaborative skills.


Author(s):  
Josep Lladós-Masllorens ◽  
Antoni Meseguer-Artola

Digital marketplaces are rapidly flourishing, especially in travel and tourism services. Airbnb is providing one of the most evident examples of this successful evolution. Prices are a crucial factor to understand the business model and the economic performance in hospitality businesses. This chapter studies how prices are formed in Airbnb, focusing the analysis on a wide sample of accommodations listed in Barcelona (Spain). Contextual factors, lodging amenities and some hosts' attributes critically influence pricing in the digital platform. The accommodations located closer to the main tourist amenities concentrate most of the supply of rental services whereas consumer preferences for privacy and host identification give rise to higher prices. The research also confirms that commercial hosts exacerbate the upward movement of rental prices in the central districts of the city.


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