scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENJAGA KUALITAS PRODUK AIR MINERAL DALAM KEMASAN MEREK SABINA PADA PT. SABINA TIRTA UTAMA SAMARINDA

2020 ◽  
Vol 8 (2) ◽  
pp. 111
Author(s):  
Filda Ramadani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Mineral Water ◽  
Total Quality ◽  
Quality Product ◽  
System Improvement ◽  
A Company ◽  
And Training ◽  
Bottled Mineral Water

This researcher is motivated by analyzing the application of Total Quality Management well in a in industrial company in maintaining the quality of the products produced at PT. Sabina Tirta Utama, Through the application of TQM it is expected that the company can provide satisfaction to customers with the result produced. The formulation of the problem in this study is divided two into: (1) Analyzing the application of TQM  in maintaining the quality of the products produced at PT. Sabina Tirta Utama. (2) Whether the quality produced is in accordance with standard SNI. This study ams to find out how the application of TQM at PT. Sabina Tirta Utama and to find out the quality the products produced at PT. Sabina Tirta Utama.Intense competition will require companies to provide quality product to consumers. But the company’s concern is not limited to the quality of the product produced, but also on aspeets of the process, human resources (HR) and the environment. PT. Sabina Tirta Utama is a company that produces bottled mineral water in Samarinda and faces competition in a business that is growing increasingly. One of the methods carried out by PT. Sabina Tirta Utamain order to remain competitive by implementing Total Quality Management (TQM) . through an obsession toward quality, teamwork, continus system improvement, education and training, unity of purpose, and employee involvement. TQM is a system to achive the goals of an organization, one of which is maintaining product quality.Based on the result of interviews and observations, implementation of TQM in maintaining the quality of bottled mineral water products at PT. Sabina Still has reject products every month and teamwork is still careless in packing. Then As the result quality of bottled mineral waterproduced by PT. Sabina Tirta Utama has met the standard.

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP BIAYA KUALITAS DAN KUALITAS PRODUK SERTA IMPLIKASINYA TERHADAP KINERJA PERUSAHAAN DENGAN BUDAYA KUALITAS SEBAGAI VARIABEL MODERASI

2018 ◽  
Vol 1 (01) ◽  
Author(s):  
Ade Dyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Primary Data ◽  
Total Quality ◽  
Quality Cost ◽  
Cost Of Quality ◽  
Quality Culture ◽  
The Cost

The purpose of this study was to examine and analyze empirically the influence of Total Quality Management (TQM) to the cost of quality and product quality, the influence of Total Quality Management (TQM) to the cost of quality and product quality by quality culture as the moderating variable, the influence of the cost of quality and product quality the performance of the company.Data collection methods used in this research is in the form of secondary and primary data. The questionnaire distributed by proportional random sampling to 34 people respondent managers who working in the rattan industry in Cirebon. The method used in this research is the analysis of MRA (Moderated Regression Analysis) with SPSS tools.The results of this research are the Total Quality Management (TQM) affect the cost of quality and product quality, Total Quality Management (TQM) with a quality culture not significant effect on the cost of quality and product quality, cost and quality of the product quality no significant effect on the performance of the company.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Paradigma Pentingnya Pengajaran Doktrin Sebagai Bagian dari Total Quality Management dan Adaptasi Gereja

2020 ◽  
Vol 2 (1) ◽  
pp. 27-35
Author(s):  
Eduward Purba
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Research Method ◽  
Main Product ◽  
Christian Faith ◽  
Total Quality ◽  
The Church ◽  
Changing World

The church has not implemented many quality management (TQM) in its institutions because it is considered that this is only for companies that aim to profit. Whereas profit is not TQM orientation but customer satisfaction. The importance of TQM is due to the rapidly changing world and the presence of competitors from both similar and different institutions. One of the products offered by the church is teaching-based, especially the basic doctrines of the Christian faith. This is rarely done by the church, it can be seen from the absence of writings that discuss the doctrine of doctrine as part of church quality management and as an adaptation of the church in dealing with competitors. The approach used in this paper is a qualitative grounded research method; the reason is, that there has not been found a paper that presents the teaching of the basic doctrines of the Christian faith as part of the implementation of TQM in the Church. The results found that teaching the basic doctrines of the Christian faith has made the Church in general able to survive for thousands of years in the midst of various teaching attacks from both internal and external to the Church. The conclusion is that the teaching of the doctrine of the Christian faith is the main product of the Church in satisfying the congregation to ensure that the congregation remains part of the holy community, namely the Church, as well as being an important part of showing the quality of the Church.AbstrakGereja belum banyak yang menerapkan majemen mutu (TQM) di dalam lembaganya karena dianggap hal tersebut hanya untuk perusahaan yang bertujuan profit. Padahal profit bukan orien-tasi TQM tetapi kepuasaan pelanggan. Pentingnya TQM dikarenakan dunia yang cepat berubah dan hadirnya kompetitor baik dari lembaga sejenis maupun yang berbeda. Salah satu produk yang ditawarkan gereja adalah berbasis pengajaran, khususnya doktrin dasar iman Kristen. Hal ini jarang dilakukan gereja, terlihat dari belum adanya tulisan yang mengangkat bahasan peng-ajaran doktrin merupakan bagian dari manajemen mutu gereja serta sebagai adaptasi gereja dalam menghadapi kompetitor. Pendekatan yang digunakan dalam tulisan ini adalah kualitatif dengan metode grounded research; alasannya, karena belum ditemukan sebuah tulisan yang menyajikan pengajaran doktrin dasar iman Kristen merupakan bagian dari implementasi TQM di dalam Gereja. Hasil yang ditemukan bahwa, pengajaran doktrin dasar iman Kristen telah membuat Gereja secara umum dapat bertahan selama ribuan tahun di tengah berbagai serangan pengajaran baik dari internal dan eksternal Gereja. Kesimpulan yang diperoleh adalah, pengajaran doktrin iman Kristen merupakan produk yang utama dari Gereja dalam memuaskan jemaat untuk menjamin jemaat tetap menjadi bagian dari persekutuan kudus yaitu Gereja, selain juga merupakan bagian penting untuk menujukkan kualitas Gereja itu.

QUALITY OF SERVICES IN THE BANKING INDUSTRY: CONCEPT AND MEASUREMENT

2005 ◽  
Vol 11 (1) ◽  
pp. 47-67
Author(s):  
Suzana Marković
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Quality Management ◽  
Banking Industry ◽  
Quality Of Services ◽  
Total Quality

Istraživanja znanstvenih i stručnih radova, stranih autora, svjedoče o rastućem zanimanju za proučavanje koncepta kvalitete (Quality), upravljanja potpunom kvalitetom (Total Quality Management), kvalitete usluga (Service Quality) i zadovoljstva klijenta (Customer Satisfaction), za razliku od domaćih autora, koji vrlo rijetko ili samo s nekoliko aspekata, proučavaju ove koncepte. U svojoj težnji za poboljšanjem kvalitete hotelskih usluga i zadovoljstva hotelskih gostiju, hotelski menadžeri često nailaze na problem mjerenja kvalitete usluga. Stoga je cilj ovog istraživanja detaljno objasniti koncept kvalitete usluga, te koncept mjerenja kvalitete usluga. Osim toga, u radu se opisuje i SERVQUAL ljestvica mjerenja (Parasuraman, ZeithamI, Berry, 1985., 1988., 1991.), kao i ostale ljestvice i modeli, koji se najčešće koriste u mjerenju kvalitete usluga u hotelskoj industriji.

scholarly journals TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI WUJUD PENINGKATAN MUTU PENDIDIKAN

2019 ◽  
Vol 9 (2) ◽  
pp. 963-972
Author(s):  
SARIL Saril
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Strategy ◽  
Management System ◽  
Improve Product Quality ◽  
Total Quality ◽  
Quality Of Work

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2021 ◽  
pp. 1405-1436
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Awareness and Implementation of Total Quality Management: The case of Enterprises in Danang City

2016 ◽  
Vol 23 (03) ◽  
pp. 57-72
Author(s):  
Thuy Nguyen Thi Bich
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Financial Performance ◽  
Competitive Advantages ◽  
Outcome Quality ◽  
Total Quality ◽  
High Level ◽  
Quality Awareness

Implementation of quality management in accordance with advanced quality management models, especially the Total Quality Management (TQM) approach, is crucial to the outcome quality of organizations, customer satisfaction, organizational competitive advantages, and financial performance in the present integrating environment. This study aims to construct measures to assess the awareness and implementation situation of TQM among the enterprises in Danang city. The results show that despite a high level of quality awareness by the managers, the TQM implementation is still limited among the surveyed businesses.

scholarly journals Tinjauan Total Quality Management (TQM) Pada Lembaga Pendidikan Islam

2019 ◽  
Vol 4 (1) ◽  
pp. 34-51
Author(s):  
Wahyu Septiadi
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Educational Institution ◽  
Education Institution ◽  
Islamic Education ◽  
Planning System ◽  
Total Quality ◽  
Concept Review

In the context of progress and the development of management quality in an institution especially in Islamic education institutions in order to improve the quality and quality of islamic education, it is very interesting matter to be studied together. The many phenomena surrounding the success of an Islamic education institution is a challenge for other educational developers to continue to compete in improving the overall quality of management. Total Quality Management is a management concept that is oriented towards improving quality and customer satisfaction for the service provided. Total Quality Management, or integrated quality management, is a paradigm of continuous quality improvement by presenting a set of practical tools to each educational institution in meeting the needs and satisfaction of its customers in the present and in the future. The advantages of TQM lie in the planning system. In the TQM planning process will be carried out with active involvement and full commitment and high consistency from all members of the organization. The evaluation process on TQM will also be carried out maximally through emphasis on the purpose of achieving the TQM goals. Evaluation is also  carried out as a form of continuous reflection followed by supervision and ultimately focuses on quality assurance for customer satisfaction. This paper tries to explain the results of the TQM concept review as an information in a management system that might be implemented in an Islamic education institution, as well as other educational institutions.

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