Conflict management: challenges experienced by nurse-leaders in the hospital environment

This study aimed to understand the main conflicts experienced by nurses-leaders in the hospital environment, as well as the strategies adopted to face them. The study reflects a qualitative descriptive type approach, which was used in the case study as research strategy. The study included 25 nurses who worked in three hospitals in the city of Florianopolis, Santa Catarina. Information where obtained in the months of May to December of 2010 through semi-structured interviews, non-participant observation and dialogical workshops. Data were analyzed using the Thematic Analysis. The results demonstrated the predominant of interpersonal conflicts involving the multidisciplinary team, nurses and the nursing staff. Adopting a participatory leadership, based on dialogue emerges as a strategy for coping with conflicts in the hospital environment.

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Nonverbal Communication through Touch: Meanings for Physical Therapists Working in a Hospital Environment

Aquichan ◽

10.5294/aqui.2019.19.4.2 ◽

2019 ◽

Vol 19 (4) ◽

pp. 1-11

Author(s):

Michelle Ferraz Martins Jamarim ◽

Camila Zucato da Silva ◽

Gerusa Marcondes Pimentel de Abreu Lima ◽

Cibele Leite Siqueira ◽

Claudinei José Gomes Campos

Keyword(s):

Physical Therapists ◽

Physical Therapist ◽

Qualitative Case Study ◽

Participant Observation ◽

Hospital Environment ◽

Structured Interviews ◽

Thematic Content Analysis ◽

Self Knowledge ◽

Empirical Material

Objectives: To know the most used types of touch and understand their meanings for physical therapists working in a hospital environment, from the perspective of their feelings, attitudes and behaviors during care. Materials and methods: Qualitative case study conducted by physical therapists working at a hospital in Brazil. For data collection, participant observation and semi-structured interviews were used as techniques. Data were analyzed according to the thematic content analysis proposed by Minayo. Results: 16 physical therapists participated in the study and, from the analysis of the empirical material, four thematic categories emerged: Instrumental touch as a fundamental resource of hospital physical therapy assistance; expressive touch: Its little presence does not mean absence of affection; physical therapist’s feelings related to touch and difficulty talking about touch means that there is a deficiency in training. Conclusions: The underuse of expressive touch revealed the lack of knowledge and unpreparedness in the formation of the physical therapist, which, added to the lack of self-knowledge, hinders the affection and the creation of bonds in relationships. All of this justifies the rare studies on affective touch in health, which reflects an area to be explored and the need to sensitize professionals to influence the quality and humanization of care.

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Tensão entre racionalidades: estudo de caso da associação de catadores de materiais recicláveis de Lavras (ACAMAR)

ForScience ◽

10.29069/forscience.2020v8n2.e788 ◽

2020 ◽

Vol 8 (2) ◽

pp. e00788

Author(s):

Camila Pereira de Souza ◽

Valderí de Castro Alcântara ◽

Alyce Cardoso Campos ◽

Ananda Silveira Bacelar ◽

Érica Aline Ferreira Silva Yamamoto

Keyword(s):

Social Research ◽

Daily Life ◽

Participant Observation ◽

Minas Gerais ◽

Structured Interviews ◽

Qualitative Social Research ◽

Management Processes ◽

Instrumental Action ◽

The City

O presente trabalho trata de uma pesquisa social qualitativa, realizada em um empreendimento econômico solidário de catadores de materiais recicláveis, na cidade de Lavras, Minas Gerais. O objetivo do estudo consiste em compreender os efeitos das tensões entre as racionalidades substantiva e instrumental na gestão da ACAMAR (Associação de Catadores de Materiais Recicláveis de Lavras). Para a coleta de dados foram utilizadas técnicas de pesquisa documental, observação participante e entrevista semiestruturada. As análises ocorreram em quatro momentos: investigação de cada elemento constitutivo de ação substantiva e instrumental; mapeamento dos indicadores predominantes; identificação das tensões existentes; e compreensão dos efeitos das tensões no cotidiano organizacional e na gestão. Os resultados alcançados mostraram que a maioria das ações administrativas da ACAMAR são subsidiadas tanto pela lógica substantiva quanto pela lógica instrumental e, por conseguinte, as tensões entre elas são frequentes no cotidiano do empreendimento e nos processos de gestão. Mostrou-se também que os catadores lidam com a tensão na ACAMAR de duas formas: nada fazem a respeito, na medida em que não reconhecem sua existência; ou, ao reconhecerem sua existência tentam eliminá-la, porque a consideram indesejável. Portanto, em razão dessa forma na qual as tensões são encaradas pelos associados, o ambiente interno da Associação é marcado, mesmo com traços de substantividade por atritos, apatia, insatisfação, sentimento de não realização humana e não melhoria do êxito produtivo. Palavras-chave: Racionalidade Substantiva. Racionalidade Instrumental. Tensões. Tension between rationalities: case study of the association of collectors of recyclable materials of Lavras (ACAMAR) Abstract The present work dealswith a qualitative social research, carried out in a solidary economic enterprise of recyclable material collectors, in the city of Lavras, Minas Gerais. The aim of the study is to understand the effects of tensionsbetween substantive and instrumental rationalities in the management of ACAMAR (Associação de Catadores de Materiais Recicláveis de Lavras). For data collection, documentary research techniques, participant observation and semi-structured interviews were used. The analyzes took place in four moments: analysis of each constitutive element of substantive and instrumental action; mapping of the predominant indicators; identification of existing tensions; and understanding the effects of tensions on organizational and management daily life. The results achieved showed that most of ACAMAR's administrative actions are subsidized by both substantive and instrumental logic and, therefore, tensions between them are frequent in the daily life of the enterprise and in the management processes. It was also shown that waste pickers deal with the tension at ACAMAR in two ways: they do nothing about it, insofar as they do not recognize its existence, or when they recognize its existence, they try to eliminate it, because they consider it undesirable. Therefore, due to the way in which tensions are faced by members, the internal environment of the Association is marked despite the traces of substantivity by friction, apathy, dissatisfaction, a feeling of human lack of fulfillment and an improvement in productive success. Keywords: Substantive rationality. Instrumental rationality. Tensions.

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Individual animal geographies for the more-than-human city: Storying synanthropy and cynanthropy with urban coyotes

Environment and Planning E Nature and Space ◽

10.1177/25148486211049441 ◽

2021 ◽

pp. 251484862110494

Author(s):

Lauren E Van Patter

Keyword(s):

Participant Observation ◽

Methodological Approach ◽

Individual Animal ◽

Structured Interviews ◽

Greater Toronto Area ◽

Field Investigations ◽

Trail Cameras ◽

Document Review ◽

The City

Recent efforts within geography to deconstruct anthropocentric readings of the urban and explore the city as ‘multispecies’ or ‘more-than-human’ face substantial methodological challenges. This paper contributes an empirical case study of human-coyote urban cohabitations in the Greater Toronto Area, Canada, using a ‘hybrid’ methodological approach to individual animal geographies. It builds on dialogues surrounding animals’ geographies that centre individual animal lifeworlds and experiences, exploring coyotes as subjects and actors who participate in the co-creation of shared urban worlds. A methodological approach based on collaboration and storying recounts the tales of two coyotes – Urban10 and Blondie – and their kin whose stories are gleaned by weaving together diverse social and ecological research tools, including: participant observation with Coyote Watch Canada, document review, semi-structured interviews, GPS collar data, field investigations, ethological observations, and trail cameras. The discussion details implications in terms of cynanthropy – ‘becoming-canid’ as methodology, delving into coyote lifeworlds using hybrid tools – as well as synanthropy – coyote synurbization and more-than-human urban belongings. Dwelling with Urban10 and Blondie in cynanthropic exploration makes visible opportunities for multispecies researchers to generate knowledge collaboratively with other-than-humans. Findings surrounding synanthropy highlight the practices involved in adapting to and participating, ecologically and socially, in life in the multispecies city. Overall, this paper advances efforts aimed at developing innovative and experimental hybrid methodologies for animal geographies, and theoretical discussions around re-storying the more-than-human city towards livable multispecies futures.

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TOURISM MOBILITY AT THE SUMMER OLYMPIC GAMES RIO 2016

Event Management ◽

10.3727/152599519x15506259856624 ◽

2020 ◽

Author(s):

Amanda Cabral ◽

Carolin Lusby ◽

Ricardo Uvinha

Keyword(s):

Olympic Games ◽

Participant Observation ◽

Field Research ◽

Bus Rapid Transit ◽

Rapid Transit ◽

Structured Interviews ◽

Tourist Attractions ◽

Official Sources ◽

The Relationship ◽

The City

Sports Tourism as a segment is growing exponentially in Brazil. The sports mega-events that occurred in the period from 2007 to 2016 helped strengthen this sector significantly. This article examined tourism mobility during the Summer Olympic Games Rio 2016, hosted by the city of Rio de Janeiro, Brazil. This study expands the understanding of the relationship between tourism and city infrastructure, therefore being relevant to academics, professionals of the area and to the whole society due to its multidisciplinary field. The existence of a relationship between means of transportation and the Olympic regions as well as tourist attractions for a possible legacy was observed. Data were collected from official sources, field research and through participant-observation and semi structured interviews. Data were coded and analyzed. The results indicate that the city was overall successful in its execution of sufficient mobility. New means of transportation were added and others updated. BRT's (Bus Rapid Transit) were the main use of mass transport to Olympic sites. However, a lack of public transport access was observed for the touristic sites.

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Organisational change in hospitals: a qualitative case-study of staff perspectives

BMC Health Services Research ◽

10.1186/s12913-019-4704-y ◽

2019 ◽

Vol 19 (1) ◽

Cited By ~ 1

Author(s):

Chiara Pomare ◽

Kate Churruca ◽

Janet C. Long ◽

Louise A. Ellis ◽

Jeffrey Braithwaite

Keyword(s):

Health Systems ◽

Early Stage ◽

Organisational Change ◽

Hospital Staff ◽

Hospital Environment ◽

Structured Interviews ◽

Metropolitan Hospital ◽

The Face ◽

Negative Expectations

Abstract Background Organisational change in health systems is common. Success is often tied to the actors involved, including their awareness of the change, personal engagement and ownership of it. In many health systems, one of the most common changes we are witnessing is the redevelopment of long-standing hospitals. However, we know little about how hospital staff understand and experience such potentially far-reaching organisational change. The purpose of this study is to explore the understanding and experiences of hospital staff in the early stages of organisational change, using a hospital redevelopment in Sydney, Australia as a case study. Methods Semi-structured interviews were conducted with 46 clinical and non-clinical staff working at a large metropolitan hospital. Hospital staff were moving into a new building, not moving, or had moved into a different building two years prior. Questions asked staff about their level of awareness of the upcoming redevelopment and their experiences in the early stage of this change. Qualitative data were analysed using thematic analysis. Results Some staff expressed apprehension and held negative expectations regarding the organisational change. Concerns included inadequate staffing and potential for collaboration breakdown due to new layout of workspaces. These fears were compounded by current experiences of feeling uninformed about the change, as well as feelings of being fatigued and under-staffed in the constantly changing hospital environment. Nevertheless, balancing this, many staff reported positive expectations regarding the benefits to patients of the change and the potential for staff to adapt in the face of this change. Conclusions The results of this study suggest that it is important to understand prospectively how actors involved make sense of organisational change, in order to potentially assuage concerns and alleviate negative expectations. Throughout the processes of organisational change, such as a hospital redevelopment, staff need to be engaged, adequately informed, trained, and to feel supported by management. The use of champions of varying professions and lead departments, may be useful to address concerns, adequately inform, and promote a sense of engagement among staff.

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Social urbanism: public policy and place brand

Journal of Place Management and Development ◽

10.1108/jpmd-01-2018-0006 ◽

2019 ◽

Vol 12 (3) ◽

pp. 326-337 ◽

Cited By ~ 2

Author(s):

Caroline Doyle

Keyword(s):

Public Policy ◽

Social Problem ◽

Local Governments ◽

Structured Interviews ◽

Content Type ◽

Study Approach ◽

Local Stakeholders ◽

Place Brand ◽

The City

PurposeThis paper aims to focus on how a public policy designed to address a social problem ultimately became the place brand.Design/methodology/approachThis paper uses a qualitative case study approach focusing on the city of Medellín, Colombia. It draws from fieldwork conducted in Medellín over 2014 and 2015, including semi-structured interviews with an array of local stakeholders.FindingsThe paper concludes that local governments should be aware that the policymaking process can become part of their branding. It also shows the importance of the continual involvement of stakeholders in the place brand process to ensure it is a sustainable brand.Originality/valueThere are limited studies which focus on how a public policy designed to address a social problem ultimately becomes the place brand. This paper shows how a public policy, social urbanism, became the branding of Medellín.

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KEPEMIMPINAN LURAH DALAM PENGELOLAAN BANK SAMPAH DI KELURAHAN RAYA KECAMATAN SINGKEP BARAT KABUPATEN LINGGA PROVINSI KEPULAUAN RIAU

Jurnal Pemerintahan Dan Keamanan Publik (JP dan KP) ◽

10.33701/jpkp.v3i1.1943 ◽

2021 ◽

pp. 13-27

Author(s):

Agung Nurrahman ◽

Gatiningsih Gatiningsih ◽

Muhammad Tri Syaputra

Keyword(s):

Environmental Issues ◽

Research Data ◽

Community Leaders ◽

Structured Interviews ◽

Political Will ◽

Descriptive Research ◽

Qualitative Descriptive ◽

Waste Bank

This research focuses on how leadership has a major role in addressing environmental issues, especially through the garbage bank program as a form of case study. Furthermore, the problems that occur in the midst of society are often rely solely on political will or political desire to solve them. The research is to know and learn Lurah's (head of village) leadership in the management of waste banks specifically. This research is qualitative descriptive research. Data collection techniques through structured interviews, documentation and observations. Researchers conducted an analysis using leadership theory from Yukl, where the theory discusses leadership comprehensively. Researchers only focus on five parts of the concept that are considered relevant, namely: visionary, guidance, affiliative, democratic and communicative concepts. The results of this study based on these dimensions are good enough Lurah (head of village) leadership. But there are several things that are considered able to optimize the running of the program through the role of Lurah (Head of village) leadership, namely: first, involving active knots and community leaders such as MUI, academics to support scientific aspects, and professionals in the field of practical management. Keywords: Leadership, Head of Village, Environmental Issues, Waste Management, Waste Bank

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How to protect information from the Patient's electronic medical record: proposed mechanisms

10.21452/1518-83532020004 ◽

2020 ◽

Author(s):

Odirlei Antonio Magnagnagno ◽

Edimara Mezzomo Luciano ◽

Rafael Mendes Lübeck

Keyword(s):

Medical Record ◽

Electronic Medical Record ◽

Patient Information ◽

Document Analysis ◽

Information Privacy ◽

Research Strategy ◽

Structured Interviews ◽

Normative Documents ◽

Health Area

The purpose of this article is to identify mechanisms that may contribute to preserving the privacy of patient information contained in the electronic medical record. The research strategy is exploratory-descriptive, using Document Analysis and Case Study. A set of 20 documents, related to laws, manuals and standards, was analyzed and conducted case studies in two hospitals, preceded by a pilot case study. The cases were studied through semi-structured interviews, analysis of internal documents and occasional observation. In one of the stages of the research we have identification and analysis of regulatory and normative documents. And as a final result, the identification of the mechanisms that the hospitals surveyed use for information privacy. The most used mechanisms are those of processes in relation to the safeguard and those of relationship in relation to the awareness of the collaborators. As contribution, the article shows the need to strengthen the discussion of the theme for the academy. As well, a list of documents and mainly a list of mechanisms that can contribute to the protection of the information in the health area.

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SUSTAINING THE CULTURAL VITALITY OF URBAN PUBLIC MARKETS: A Case Study of Pasar Payang, Malaysia

International Journal of Architectural Research Archnet-IJAR ◽

10.26687/archnet-ijar.v10i1.914 ◽

2016 ◽

Vol 10 (1) ◽

pp. 228 ◽

Cited By ~ 1

Author(s):

Khalilah Zakariya ◽

Zumahiran Kamarudin ◽

Nor Zalina Harun

Keyword(s):

City Planning ◽

Local Economy ◽

Local Identity ◽

Cultural Participation ◽

Structured Interviews ◽

Public Markets ◽

Cultural Aspects ◽

Public Market ◽

The City

The development of a public market in the city planning is pivotal in supporting the growth of the local economy. The market is also a place where the culture of the locals evolves daily. However, the unique qualities of the market are vulnerable to the redevelopment process. This study examines the cultural aspects of Pasar Payang in Terengganu, Malaysia, as one of the well-known markets among the locals and the tourists, which will soon be redeveloped. The aim of this paper is to identify the tangible and intangible qualities of the market, so that it can sustain its cultural qualities in the future. The methods adopted for this study comprise of conducting a survey among 497 visitors, and semi-structured interviews among 19 market vendors. The findings reveal that the cultural vitality of the market can be sustained by strengthening its local identity through its products and culture, providing spaces that can facilitate tourist activities and cultural participation, and enhancing the development of the local businesses.

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Interfaces and divisions in the Dublin Docklands 'Smart District'

10.31235/osf.io/z2afc ◽

2018 ◽

Author(s):

Liam James Heaphy

Keyword(s):

Urban Form ◽

Smart Cities ◽

Participant Observation ◽

City Centre ◽

Structured Interviews ◽

Social Divisions ◽

Port Area ◽

Networking Technologies ◽

The Relationship ◽

The City

The study of physical and social divisions in divided societies has long been an area of study, such as the continued usage of 'peace walls' in Belfast, hostile architecture to prevent anti-social behaviour and rough sleeping, and the securitisation of private spaces. In the context of a new drive to create a smart district, this paper looks at the relationship between smart urbanism and planning, and at the spatial and social divisions between a new 'gentrifying' and well-educated community in the Dublin Docklands and established communities in the area. The Dublin Docklands redevelopment marks a significant break from a pattern of suburbanisation and inner-city decline and repurposes part of the former port area as a city centre extension. The paper accounts for the reshaping of the Dublin Docklands as a ‘smart district’ in collaboration with the city authorities, based on over thirty semi-structured interviews and participant-observation at consultation events. It argues that reductive definitions of smart cities as networking technologies be reworked into broader considerations on urban technologies and the future of cities, with greater emphasis on the relationship between technologies branded as ‘smart’ and the material and digital manifestation of boundaries in urban form.

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