scholarly journals Analysis of the Relationship of Time Period with Waiting Time and Quality of Service with Patient Loyalty in Navy Marine Hospital Cilandak Jakarta, 2018

IARJSET ◽  
2018 ◽  
Vol 5 (10) ◽  
pp. 104-109
Author(s):  
Arie Widiyasa ◽  
DR.R.H Djadjang A,SH, Mkes ◽  
Dicky Dewanto TR,SKM, MARS
Keyword(s):  
Quality Of Service ◽  
Waiting Time ◽  
Patient Loyalty ◽  
Time Period ◽  
Relationship Of ◽  
The Relationship

scholarly journals Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

2016 ◽  
Vol 2 (04) ◽  
Author(s):  
Pribanus Wantara
Keyword(s):  
Quality Of Service ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Tourism Development ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship

This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists

scholarly journals Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

2017 ◽  
Vol 1 (01) ◽  
pp. 55
Author(s):  
Pribanus Wantara
Keyword(s):  
Quality Of Service ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Tourism Development ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship

<p>This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists.</p><p><br />Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality</p>

scholarly journals RELATIONSHIP OF NURSE WORKLOAD WITH RESPONSE TIME TO PATIENT’S HANDLING IN EMERGENCY INSTALLATION RSU PKU MUHAMMADIYAH BANTUL YOGYAKARTA.

2020 ◽  
Vol 11 (1) ◽  
pp. 45-56
Author(s):  
Siti Saidah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Response Time ◽  
Emergency Patient ◽  
Cross Sectional ◽  
Nurse Workload ◽  
Patient Service ◽  
Relationship Of ◽  
The Relationship

ABSTRACT Hospitals as a center for health services that must provide good quality services for patients by improving the quality of service. Emergency patient service were services that require immediate relief to prevent death and disability. One indicator of service quality was response time. There are several factors that affect response time, one of which is the high nurse workload. The purpose of this study to determine the relationship of nurse workload with response time to patient’s handling in Emergency Installation RSU PKU Muhammadiyah Bantul Yogyakarta. This research was conducted at emergency room RSU PKU Muhammadiyah Bantul Yogyakata, used cross sectional approach. The sample in this study amounted to 15 respondents taken in total sampling. The instrument used in this research is nurse workload questionnaire and observation sheet used stopwatch. The data analysis used kendalls tau by a computer programs SPSS. The result of the kendall tau show the significant 0,003, it means that ρ < α so there was relationship of nurse workload with response time to patient’s handling in Emergency Installation RSU PKU Muhammadiyah Bantul Yogyakarta. Keywords : Workload, Response time. ABSTRAK Rumah sakit sebagai pusat pelayanan kesehatan yang harus memberikan kualitas pelayanan yang baik bagi pasiennya dengan meningkatkan kualitas pelayanan. Pelayanan pasien gawat darurat adalah pelayanan yang memerlukan pertolongan segera untuk mencegah kematian dan kecacatan. Salah satu indikator pelayanan berupa response time. Terdapat beberapa faktor yang mempengaruhi response time salah satunya yaitu beban kerja perawat yang tinggi. Tujuan penelitian ini untuk mengetahui hubungan beban kerja perawat dengan response time pada penanganan pasien di IGD RSU PKU Muhammadiyah Bantul Yogyakarta. Penelitian ini dilaksanakan di IGD RSU PKU Muhammadiyah Bantul Yogyakarta, menggunakan pendekatan cross sectional. Sampel dalam penelitian ini berjumlah 15 responden yang diambil secara total sampling. Instrumen yang digunakan dalam penelitian ini adalah kuesioner beban kerja perawat dan lembar observasi menggunakan stopwatch. Analisa data menggunakan uji kendall tau dengan program komputer SPSS. Hasil uji kendall tau menunjukkan nilai signifikan 0,003, hal ini menunjukkan bahwa ρ < α ada hubungan antara beban kerja perawat dengan response time pada penanganan pasien di IGD RSU PKU Muhammadiyah Bantul Yogyakarta. Kata kunci : Beban Kerja, Response Time

scholarly journals HUBUNGAN KOORDINASI DAN KEMAMPUAN APARATUR DENGAN KUALITAS PELAYANAN PUBLIK PADA KANTOR KECAMATAN HALONG KABUPATEN BALANGAN

2017 ◽  
Vol 4 (1) ◽  
pp. 113
Author(s):  
Erna Suriyani
Keyword(s):  
Quality Of Service ◽  
Quality Of Care ◽  
Public Services ◽  
Chi Square ◽  
District Office ◽  
Factors Affecting ◽  
Majority Opinion ◽  
Relationship Of ◽  
The Relationship

This study aims to determine the relationship of coordination and the ability of the apparatus to the quality of public services at the district office Halong Balangan.This type of research used in this study is the type Eksplanatory, while the approach used is a quantitative approach. To prove the relationship of coordination and the ability of the apparatus to the quality of public services, will be analyzed using Chi Square models. Measuring the quality of care in this study refers to the majority opinion of Parasuraman, Zeithaml, and Berry (Tjiptono, 2004: 132) Levince in Ratminto (2005: 175). Factors affecting the quality of service inferred from Moenir opinion, The Liang Gie Fan Info and theory The Triangle of Service Quality proposed by Morgan and Murgatroyd.The results of this study indicate that coordination with the quality of public services in dimensions realiability and Assurance at the district office Halong district Balangan good level of Significant 1% and 5% proved to be no correlation, while coordination with the quality of public services in the dimension Responsiveness, Empathy, Tangibles at level Significant 1 % proved to be no relationship and the significant level of 5% proved no relationship. While the ability of personnel to the quality of public services in the dimensions of Reliability, Responsiveness, Assurance, Empathy and Tangibles at the district office Halong Balangan at significant level of 1% proved no hungan, while the significant level of 5% proved to be no relationship.Keywords: Quality of Public Services, Coordination and Administrative Capabilities

scholarly journals HUBUNGAN ANTARA KUALITAS PELAYANAN DAN HARGA DENGAN KEPUASAN PELANGGAN PADA BENGKEL SUZUKI SUN MOTOR MATRAMAN

2017 ◽  
Vol 25 (2) ◽  
pp. 101-120
Author(s):  
Imelda Aprileny
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Correlation Coefficient ◽  
Partial Correlation ◽  
P Value ◽  
The Real ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to determine how closely the relationship between service quality and price to customer satisfaction in the garage SUN MOTOR Matraman. The strategy used in this study is an associative strategy. The method used in this research is a survey as part of a descriptive research with quantitative approach. The population in this study is that customers who have subscribed during the years 2014-2015 and has been visited 5 times. Based on existing data, obtained the number of customers who have been 5 times a year during 2014 to 2015 was 114 people. Based on calculations using the formula slovin, obtained the total sample of 89 respondents.Based on the results of research to test the correlation coefficient, obtained by the partial correlation coefficient and regression. From the analysis of partial correlation coefficient, partial correlation value X1 to Y of 0.472, which means the relationship of service quality and customer satisfaction, are moderate and the direction that is positive assuming constant prices. While the partial correlation value X2 to Y of 0.530, which means that the relationship of price to customer satisfaction, are and the direction that is positive with regards the quality of service constant. The value multiple correlation coefficient of 0.952, showing the relationship between service quality and price to customer satisfaction is very strong with a relationship that is positive or unidirectional, meaning if the quality of service and price can be supplied with either, then customer satisfaction will increase, and vice versa if quality of service and price can not be given properly, then customer satisfaction will decrease. From the results of partial hypothesis testing, obtained P-value variables X1 0,000, smaller than the real level or 0.000 <0.05. Therefore, it can be deduced Ho refused or Ha accepted, meaning partially contained significant positive correlation variables of service quality and customer satisfaction. While the P-value of 0.000 X2, smaller than the real level or 0.000 <0.05. Therefore, it can be deduced Ho refused or Ha accepted, meaning partially contained significant positive correlation with the price variable customer satisfaction. From the results of hypothesis testing simultaneously, gained significance F 0,000, is smaller than the real level or 0.000 <0.05. Thus, it can be deduced Ho refused or Ha accepted, meaning there is simultaneously a significant positive relationship between service quality and price to customer satisfaction.

scholarly journals Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

2016 ◽  
Vol 1 (1) ◽  
pp. 55
Author(s):  
Pribanus Wantara
Keyword(s):  
Quality Of Service ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Structural Equation ◽  
Perceived Value ◽  
Tourism Development ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship

<p>This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists.</p><p><br />Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality</p>

scholarly journals PENGARUH 4P DAN KUALITAS LAYANAN TERHADAP KINERJA PEMASARAN MELALUI MOTIVASI MEMBELI - AGEN PERUSAHAAN PT. ERATAMA PUTRA MANDIRI BANYUWANGI

2020 ◽  
Vol 3 (2) ◽  
pp. 106
Author(s):  
Ice Ratna Kumala
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Structural Equation ◽  
Marketing Mix ◽  
Equation Model ◽  
Indicator Variable ◽  
Latent Constructs ◽  
Relationship Of ◽  
The Relationship

AbstrakPenelitian ini bertujuan untuk menganalisa pengaruh 4P dan kuualitas layanan terhadap kinerja melalui motivasi membei Agen Perusahaan terhadap kinerja PT. Eratama Putra Mandiri Banyuwangi. Analisis data menggunakan SEM Structural Sqution Model) Dan program PLS GSCA. Populasi  penelitian ini berjumlah 130 Agen dan sampel yang diambil 60 Age dengan metode  Convenience sampling. Hasil penelitiian menunjukkan bahwa : Dari persamaan struktural dapat diketahui hubungan konstruk laten eksogen terhadap konstruk laten endogen. terlihat bahwa variabel Kinerja (Y)lebih dominan dipengaruhi oleh variabel latent Motivation (X3) yaitu dengan nilai pengaruh tertinggi sebesar 0,587adalah 58.7 %. Sedangkan Motivation (X3) ternyata lebih dominan dipengaruhi oleh variabel Service Quality (X2), dimana indikator (variabel manifest) yang paling baik dalam membentuk variabel Service Quality (X2) adalah X2.5 (Empaty) dengan loading faktor tertinggi sebesar 0,893adalah 89,3 % . Dengan demikian apabila pihak manajemen ingin meninggikan nilai variabel Service Quality (X2) maka rekomendasi secara statistik mengenai indikator perlu diprioritaskan untuk diperbaiki adalah indikator X2.5 (Empaty)Kata Kunci: Kualitas Layanan, Motivasi membeli, Kinerja Pemasaran AbstractThis study aims to analyze the influence of 4P and the quality of service to performance through buying motivation Agent Company to the performance of PT. Eratama Putra Mandiri Banyuwangi. Data analysis using SEM Structural Equation  Model) and GSCA PLS program The population of this study amounted to 130 Agents and samples taken 60 Agen by the method. Marketing Mix Analysis and quality of service to  motivation to buy Consument to buy Fish Products in PT Eratama Putra Mandiri. Continuity of a company can be influenced by the marketing strategy and quality of service performed by the company given to influence the motivation of consumers to buy. This study aims to determine the effect of 4P marketing and service quality that has been done by the company PT. Eratama Putra Mandiri in affecting Motivation buy products by customers to buy Seafood Product. The results showed that: Equations we can know the relationship of exogenous latent constructs to endogenous latent constructs. it can be seen that performance variable (Y) is more dominant influenced by latent motivation variable (X3) that is with highest value of influence equal to 0,587 is 58,7 %. While Motivation (X3) is more dominantly influenced by Service Quality (X2) variable, where the best indicator (variable manifest) in establishing Service Quality (X2) variable is X2.5 (Empathy) with loading factor highest is 0.893 is 89%. Thus if the management wants to raise the value of Service Quality (X2) variable then the statistical recommendation of the indicators should be prioritized for improvement is the indicator X2.5 (Empathy)Keywords: Marketing Mix 4P, Service Quality, Buying Motivation

scholarly journals Pengaruh Kualitas Jasa Dengan Kepuasan Pelanggan Di RS Husada Jakarta

2018 ◽  
Vol 21 (1) ◽  
pp. 130
Author(s):  
Andyan Pradipta Utama
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Validity And Reliability ◽  
Satisfaction Scale ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to determine the relationship of service quality with patient satisfaction in Husada hospital Jakarta in order to provide a draft proposal regarding the quality of service in an effort to improve customer satisfaction. The variables of this study is the quality of service (independent variable) and customer satisfaction (dependent variable). Subjects were patients at the Husada hospital Jakarta totaling 100 patients were assigned to the non-probability sampling method accidental sampling. Measurements were made using a scale of Quality of Service which consists of 20 items, and Patient Satisfaction scale consisted of 12 items that are already on the validity and reliability. By using the technique of linear regression through SPSS for Windows version 21.0 was obtained in the regression R = 0.78 and R square = 0.609, p = 0.000 (p <0.05) indicating that patient satisfaction positively and significantly related to the quality of service equal to 0.780 and the role of service quality variables are able to explain the variable of 60.9% patient satisfaction. The study hypothesis which states "quality of care can improve patient satisfaction in Husada hospital Jakarta ", is accepted. Means the better the quality of service will be followed by increased patient satisfaction in Husada hospital Jakarta.

scholarly journals KUALITAS PELAYANAN JASA KEAGENAN KAPAL DAN KOMUNIKASI INTERPERSONAL PADA PERUSAHAAN PELAYARAN

2017 ◽  
Vol 3 (2) ◽  
pp. 217
Author(s):  
Anton Pangihutan ◽  
Muhammad Thamrin ◽  
Asep Suparman
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Interpersonal Communication ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Coefficient Of Determination ◽  
Relationship Of ◽  
The Relationship

The study aimed to analyze the relationship of services quality of ship agency, interpersonal communication with user satisfaction in PT Buana Listya Tama, both partially and simultaneously. The research uses quantitative methods by doing survey, and the data were analyzed using correlation and regression. The results show that the variables of interpersonal communication and service quality have a significant relationship either partially or simultaneously with customer satisfaction. Variable quality of service has a positive and significant correlation with t value of 4.905 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Interpersonal communication variables also has a positive correlation with customer satisfaction with the value of tcount equals to 6,108 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Through the F test it is found that the quality of service and interpersonal communication are simultaneously correlated with satisfaction where the F count is larger than F table (90.839> 2.75) so that Ho is rejected and Ha is accepted. The coefficient of determination (R Square) between variables is 0.749 or 74.9%. The amount of the contribution of service quality and interpersonal communication on customer satisfaction is 74.9%, whereas 25.1% influenced by other factors not examined.

scholarly journals Pengaruh Pelimpahan Wewenang Terhadap Kualitas Pelayanan di Kantor Kecamatan Cileunyi

2021 ◽  
Vol 3 (1) ◽  
pp. 1-6
Author(s):  
Usep Muhammad Abdul Qohar ◽  
Asep Hidayat
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Research Method ◽  
Quantitative Method ◽  
District Office ◽  
Office Environment ◽  
Delegation Of Authority ◽  
Relationship Of ◽  
The Relationship

AbstractThe implementation of effective and efficient service quality in the Sub-district office environment illustrates the implementation of delegation of authority given by the Regent to the District Head. Where the District Head carries out some of the functions the Regent gives to provide services to the community in the sub-district environment. As regulated by the Regent of Bandung Regency No. 60 of 2011 concerning the delegation of authority for some of the Regent's affairs to the District Head. But in reality on the ground, there are some problems regarding services that have not yet been implemented which have resulted in ineffective implementation of services to the community. The purpose of this study is to determine how much influence the authority, responsibility and accountability regarding the transfer of authority in the District of Cileunyi. This study uses a theory from Hasibuan which consists of three authority delegation variables, namely authority, responsibility, accountability. As for service quality using the theories of Zeithaml, Parasuraman, Leonard quoted by Hardiyansyah. The sample used was 30 employees in the Cileunyi District office. The research method used is a quantitative method with an associative approach that aims to determine the relationship of one or more variables, namely the influence of delegation of authority to the quality of service in the district of Cileunyi. The results of this study indicate that the influence of delegation of authority (authority, responsibility, accountability) has an influence on the quality of service in the Cileunyi District office of 0.555 or 55.5%, then it is included in the "High" influence criteria. For the remaining 100% - 55.5% = 44.5% influenced by other variables not examined by researchers.

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