scholarly journals ANALISIS FAKTOR PENENTU KEPUASAN KERJA KARYAWAN HOTEL

2019 ◽  
Vol 2 (2) ◽  
pp. 197-209
Author(s):  
Rachel Dyah Wiastuti ◽  
Jenny Chandra
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Employee Satisfaction ◽  
Working Environment ◽  
Hotel Management ◽  
Employee Job Satisfaction ◽  
Career Opportunities ◽  
Research Implication ◽  
Major Factors ◽  
Job Content

ABSTRAKPenelitian ini bertujuan untuk mengetahui faktor yang menentukan kepuasan kerja karyawan Restoran Cinnamon di Hotel Mandarin Oriental Jakarta. Data didapatkan melalui survei menggunakan kuesioner dengan pernyataan tertutup dalam pilihan jawaban skala Likert. Wawancara juga dilakukan kepada karyawan sebagai data primer. Sampel penelitian adalah 36 karyawan Restoran Cinnamon, baik karyawan pada bagian pelayanan maupun bagian produksi. Deskriptif statistik digunakan untuk mengetahui faktor penentu kepuasan kerja, yang menunjukkan bahwa lingkungan kantor yang nyaman dan evaluasi sebagai pengambilan keputusan menjadi dua faktor utamanya. Sedangkan analisis faktor konfirmatori digunakan untuk mengkonfirmasi faktor penentu kepuasan kerja yang kemudian dikelompokkan menjadi enam faktor yaitu kompensasi dan dukungan, lingkungan dan peluang karir, evaluasi dan tanggung jawab, otonom, komunikasi dan konten pekerjaan. Implikasi penelitian ini untuk memberikan saran bagi manajemen hotel dalam memahami karyawan agar tercipta komitmen organisasi yang tinggi dan mengarah pada tingkat turnover yang rendah. Kata Kunci : Faktor Kepuasan, Kepuasan, Kepuasan Kerja, Lingkungan Kerja FACTOR ANALYSIS OF EMPLOYEE JOB SATISFACTION AT HOTEL INDUSTRY ABSTRACTThe objective of this research is to identify the determinant factors of employee job satisfaction at Cinnamon Restaurant, Mandarin Oriental Hotel, Jakarta. Data was collected through survey using questionnaires with close-ended statement and Likert scale. Additional interview was conducted to support the data. Sample of this research is 36 employees of Cinnamon Restaurant, production and service department. Descriptive statistic was used to determine the job satisfaction factors. It shows that workplace environment and evaluation-based decision- making become the two major factors that determine the employee satisfaction. While, confirmatory factor analysis was used to confirm the existing factor of employee satisfaction. As a result, six factors were formed and named as benefit and support, environment and career opportunities, evaluation and responsibility, autonomous, communication, and job content. This research implication provide suggestion for the hotel management to better understanding their employee to enhance the organizational commitment that lead to low turnover rate. Keywords: Employee Satisfaction, Factor Analysis, Job Satisfaction, Working Environment

scholarly journals EMPLOYEE JOB SATISFACTION AND ITS ANTECEDENTS

2021 ◽  
pp. 2009-2026
Keyword(s):  
Job Satisfaction ◽  
Conceptual Framework ◽  
Employee Satisfaction ◽  
Employee Motivation ◽  
Self Esteem ◽  
Training And Development ◽  
Working Environment ◽  
Supervisor Training ◽  
Development Working ◽  
Employee Job Satisfaction

Employee job satisfaction is a very crucial area formanager in this day and age as far as managing their employees is concerned. Employee job satisfaction is a term to determine whether employees are happy and fulfilling their needs and aspirations in the organization. Essentially employee satisfaction is a gauge of the degree of worker‘s happiness with their job and working environment.Many measures establish that employee satisfaction is necessary for employee motivation, higher performance andbetter employee self-esteem in the organization. In this paper different variables accountable for employee job satisfaction has been identified and an attempt has been made to shed some light on the differences in variables among the studies. This study reveals that commonly acknowledged antecedents to build employee job satisfaction are salary, relationship with coworkers, relationship with supervisor, training and development, working environment, motivation, appreciation etc. In the end, the conceptual framework of this research is also presented.

scholarly journals The Relationship between Reward, Work Discipline, Motivation and Employee Job Satisfaction among Employees of Inews Tv Padang, Indonesia

2019 ◽  
Vol 8 (2S9) ◽  
pp. 491-494
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Employee Job Satisfaction ◽  
Several Variables ◽  
Reward Motivation ◽  
The Relationship

This study aims to analyze the influence of reward, motivation and discipline to employee job satisfaction. The sample of this research is 15 employees of iNews TV. Exploratory factor analysis aims to confirm the structure of factors that underlie independent predictors with each other. The results of this study explain that reward, motivation and work discipline affect job satisfaction reward, motivation and work discipline affect job satisfaction. Of the several variables that affect job satisfaction, the work discipline variables that provide the greatest contribution to satisfaction.Company management is expected to pay attention to variable work discipline employees to support the achievement of job satisfaction

scholarly journals Employee Turnover and Job Satisfaction: A synthesis of Factors influencing employee turnover in Institutions of Higher Learning in Ghana

2021 ◽  
Author(s):  
Alhassan Abdul Mumin ◽  
Adams Sulemana Achanso ◽  
Musah Ibrahim Mordzeh-Ekpampo ◽  
BismarkYeboah Boasu ◽  
David Dei
Keyword(s):  
Job Satisfaction ◽  
Data Collection ◽  
Working Conditions ◽  
Employee Turnover ◽  
Working Environment ◽  
Teaching Staff ◽  
Development Studies ◽  
Employee Job Satisfaction ◽  
Factors Influencing ◽  
The University

Abstract Turnover among teaching staff in our universities are mostly due to dissatisfaction with their jobs. Employee job satisfaction is of utmost importance to stimulating and sustaining the interest of the individual in order to prevent employee turnover. There are many factors influencing employee job satisfaction and preventing employee turnover. Factors such as salary, working conditions, cordial relationship with colleagues at work, opportunities for job progression among several other factors. The objective of this paper was to explore the extent to which these factors, affect employee job satisfaction and prevent turnover among lecturers in the University for Development Studies using the cross-sectional design and quantitative approach of data collection. Survey questionnaires were employed as data collection instruments to elicit information from 287 lecturers recruited from the University for Development Studies within the Tamale Metropolis. Multiple regression was used to establish the effect factors influencing job satisfaction had on employee turnover. Major findings from the study alluded to the fact that salary, working conditions, working environments, carrier advancement, relationship with co-workers have significant correlation with job satisfaction and employee turnover of lecturers in this institution. On account of these findings, this paper suggests yearly salary adjustments, creates a conducive working environment for lecturers, improve upon infrastructural facilities and facilitates carrier advancement issues for lecturers so as to prevent them from exiting the institution.

scholarly journals Psychological empowerment and employee attitudinal outcomes

2019 ◽  
Vol 42 (7) ◽  
pp. 797-817
Author(s):  
Tazeem Ali Shah ◽  
Mohammad Nisar Khattak ◽  
Roxanne Zolin ◽  
Syed Zulfiqar Ali Shah
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Employee Satisfaction ◽  
Psychological Capital ◽  
Psychological Empowerment ◽  
Content Type ◽  
Employee Job Satisfaction ◽  
The Impact ◽  
The Relationship

Purpose The main purpose of this paper is to examine the mediating role of psychological capital in the relationship between perceived psychological empowerment and employee satisfaction, normative organizational commitment and turnover intentions. Design/methodology/approach To test the proposed research model, the authors collected field data from seven telecommunication companies located in the Islamabad Capital Territory of Pakistan. Through a two-wave data collection design, a total of 411 participants reported their perceptions about psychological empowerment and psychological capital at Time 1 and their job satisfaction, normative organizational commitment and turnover intention at Time 2. Findings Results supported the hypothesized relationships, showing that psychological capital fully mediates the relationship between perceived psychological empowerment and employee job satisfaction, normative organizational commitment and turnover intention. Research limitations/implications This study relied on cross-sectional data, which does not fully satisfy the conditions of establishing causality. Practical implications Results of this study will help organizations and practitioners to understand the importance of psychological empowerment and psychological capital and how they positively influence organizational performance, including employee job satisfaction, normative organizational commitment and turnover intention. Originality/value Drawing upon the self-determination theory of Deci and Ryan (2000), this study contributes to organizational behaviour literature by proposing and testing psychological capital as an underlying mechanism that can explain the impact of psychological empowerment on employee satisfaction, normative organizational commitment and turnover intention.

Internal marketing, employee job satisfaction, and perceived organizational performance in microfinance institutions

2016 ◽  
Vol 34 (5) ◽  
pp. 773-796 ◽  
Author(s):  
Eddy Balemba Kanyurhi ◽  
Déogratias Bugandwa Mungu Akonkwa
Keyword(s):  
Job Satisfaction ◽  
Organizational Performance ◽  
Significant Relationship ◽  
Employee Satisfaction ◽  
Internal Marketing ◽  
Structural Equations ◽  
Microfinance Institutions ◽  
Content Type ◽  
Employee Job Satisfaction ◽  
Qualitative Survey

Purpose – The purpose of this paper is threefold: first, testing the relationships between internal marketing and employee satisfaction; second, investigating the links between employee satisfaction and perceived organizational performance; and finally, testing the relationship between internal marketing and perceived organizational performance. Design/methodology/approach – Data were collected from 419 employees working in 53 microfinance institutions (MFIs) in Kivu (DR Congo). Data processing was performed using structural equations modeling through LISREL 9.1. Findings – The results revealed that there is a positive and significant relationship between internal marketing and employee satisfaction. The results also revealed that there is a positive and significant relationship between internal marketing and perceived organizational performance. However, no significant relationship between employee satisfaction and perceived organizational performance was identified. Research limitations/implications – There is a need to conduct a large qualitative survey aiming to understand why MFIs apply internal marketing and marketing practices in general. The results from such a study would serve to prepare a global quantitative study, which integrates in the same model internal marketing, external market orientation, employee job satisfaction (EJS), and organizational performance. Practical implications – Results invite MFIs managers to change their mind and focus more on their employees. In fact, employees generate the most cost in general but they can also contribute to sustain growth and profitability. This is possible if they are better rewarded for their efforts. Originality/value – This study links internal marketing, EJS and perceived performance in a sector and country which have been less or not studied in the marketing sector.

scholarly journals Building an Occupational Safety Behavior in an Organization

2019 ◽  
Vol 10 (2) ◽  
pp. 113-118
Author(s):  
Vebi Dewi Supartini ◽  
Anggraini Sukmawati
Keyword(s):  
Job Satisfaction ◽  
Human Resources ◽  
Human Resource Development ◽  
Employee Satisfaction ◽  
Occupational Safety ◽  
Safety Behavior ◽  
Organizational Safety ◽  
Employee Job Satisfaction ◽  
Safety Procedures

This research discussed human resources development with occupational safety behavior. The role of each category was in accordance with occupational safety behavior and employee job satisfaction. The researchers used a systematic search methodology by identifying articles related to employee occupational safety behavior and the factors that could influence it. Factors that influenced occupational safety behavior included motivation, occupational safety behavior, leadership, and job satisfaction. This research contributes to the development of human resources in the workplace in the form of employees’ safety interests. The results show the importance of implementing occupational safety behavior in an organization. It can be an implementation of human resource development. Factors that can be considered in occupational safety behavior are motivation, leadership, and job satisfaction. Therefore, it is necessary to determine the workplace of employees in an organization. It is to ensure the safety of employees by taking organizational safety procedures for employee satisfaction.

scholarly journals Influence of entrepreneurs on job satisfaction and organizational commitment of employees

2021 ◽  
Vol 11 (2) ◽  
pp. 96-105
Author(s):  
Jesa Kreiner ◽  
Dragana Sajfert ◽  
Svetlana Anđelić ◽  
Nikola Jančev ◽  
Milorad Živković
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Employee Satisfaction ◽  
Significant Positive Correlation ◽  
The Other ◽  
Hierarchical Regression ◽  
Employee Job Satisfaction ◽  
Positive Correlations ◽  
Or Organization ◽  
The Relationship

In this paper, we analyze reliability, correlations, regression of employee obligations, compare employee regression, job satisfaction regression, and hierarchical regression analysis. As techniques for comparison of entrepreneurs and employees are significant for analysis of positive correlations between the determinants, we used 36 independent samples and 210 individuals. The findings reveal that: (1) The results of the research confirmed the existence of a statistically significant positive correlation between the determinants of job satisfaction and organizational commitment on one hand, and the work of entrepreneurs, on the other; (2) The results of the survey compare the relationship between entrepreneurs and employee job satisfaction and organizational commitment, adding a significant increase in the importance of the construct; (3) Entrepreneurship has a relative correlation in relation to job satisfaction, and organizational commitment, and thus increases the scope of tasks and efficiency of entrepreneurs; (4) Entrepreneurs show dominance over employee satisfaction and organizational commitment, when they predict the success of a group or organization and organizational civic behavior. We recommend that future researches examine the relationship among entrepreneurs and their relationship with employees, as well as job satisfaction and organizational commitment, in order to potentially compare them.

scholarly journals THE INTERRELATIONSHIP BETWEEN FACULTY JOB SATISFACTION, SERVICE QUALITY AND STUDENT SATISFACTION: THE CASE OF VNU- INTERNATIONAL SCHOOL

2017 ◽  
Vol 33 (2) ◽  
Author(s):  
Lien Pham
Keyword(s):  
Job Satisfaction ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Student Satisfaction ◽  
Employee Satisfaction ◽  
Linear Regression Analysis ◽  
Faculty Satisfaction ◽  
Influential Factors ◽  
Working Environment ◽  
The Relationship

This research attempts to evaluate the interrelationship between employee satisfaction, service quality, and customer satisfaction in an educational organization. Specifically, this study explores three major relationships: (1) the relationship between influential factors of job satisfaction and faculty satisfaction; (2) the relationship between faculty satisfaction and service quality; and (3) the relationship between service quality and customer satisfaction. The study uses data collected from the questionnaire survey with 167 responses. As a result, there is a positive relationship between employee satisfaction and service quality and in turn service quality has positive effect on student satisfaction. Three out of six variables relating to job satisfaction (including Salary and Fringe benefits, Recognition, and Communiation) have influential relationship with lecturer job satisfaction in the linear regression analysis. And all the five factors of training service quality have positive relationships with student satisfaction. The paper also gives some recommendations for the school to improve its policies and working environment to enhance lecturer job satisfaction as well as service quality and student satisfaction level.

scholarly journals PENGARUH EFIKASI DIRI, MOTIVASI KERJA, LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PT. SUKANDA DJAYA DENPASAR

2019 ◽  
Vol 8 (11) ◽  
pp. 6488
Author(s):  
Agus Santoso ◽  
I.G.A Manuati Dewi
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Self Efficacy ◽  
Work Motivation ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Working Environment ◽  
Analytical Technique ◽  
Employee Job Satisfaction

The purpose of this study was to analyze the effect of self efficacy, work motivation and work environment on employee job satisfaction. The population of this research is all employees of PT. Sukanda Djaya Denpasar Branch numbering 97 people. The sampling technique used is saturated sampling, where all members of the population are sampled. Methods of data collection in this study using questionnaires. The analytical technique used in this study is multiple linear regression analysis. The results showed that self efficacy, work motivation, and work environment have a positive and significant impact on employee work satisfaction. This has the meaning that the higher level of employee confidence in the company, the higher the employee's motivation, and the better the working environment in PT. Sukanda Djaya Denpasar Branch, it will affect the increasing employee job satisfaction Keywords: self-efficacy, job motivation, job environment, job satisfaction

scholarly journals PENGARUH STRES KERJA, BEBAN KERJA, DAN KONFLIK PEKERJAAN KELUARGA TERHADAP KEPUASAN KERJA KARYAWAN SWISS BELINN HOTEL

2020 ◽  
Vol 9 (3) ◽  
pp. 863
Author(s):  
I Putu Suartana ◽  
I Gusti Ayu Manuati Dewi
Keyword(s):  
Job Satisfaction ◽  
Work Stress ◽  
Family Conflict ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Hotel Management ◽  
Work Family Conflict ◽  
Employee Job Satisfaction ◽  
Analysis Technique ◽  
Work Family

The purpose of this study explains the effect of work stress, workload and work-family conflict on employee job satisfaction at Swiss Belinn Hotel Legian. This research was conducted at Swiss Belinn Hotel Legian with the research subject of employees involved directly serving consumers with 60 people as respondents. Data collection in this study uses a questionnaire. The analysis technique uses descriptive analysis and inferential analysis. The results of this study show that work stress has a negative and significant effect on job satisfaction of Swiss Belinn Hotel Legian employees, workload negatively and significantly influences the job satisfaction of Swiss Belinn Hotel Legian, work-family conflict has a negative and significant effect on job satisfaction of Swiss employees Belinn Hotel Legian. Reducing employee job satisfaction which results in decreased employee performance. The hotel management should focus on finding solutions to increase employee job satisfaction. Keywords: work stress, workload, work conflict, job satisfaction

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