scholarly journals Analiza kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja v izbranem javnem zavodu [Analysis of Professional Training in Business Digitalisation at a Selected Public Institute]

2017 ◽  
Vol 15 (2) ◽  
Author(s):  
Dobruša Lipovž ◽  
Melita Moretti
Keyword(s):  
Quantitative Analysis ◽  
Human Resources ◽  
Professional Training ◽  
Measurement Instrument ◽  
Perceived Quality ◽  
Additional Research ◽  
Five Dimensions ◽  
Perception Of Quality

Kvantitativno analizo kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja v izbranem javnem zavodu smo izvedli s pomočjo merskega instrumenta SERVQUAL, s katerim smo merili udeleženčeva pričakovanja in njihove zaznave kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja, in sicer s pomočjo petih razsežnosti: zunanje podobe, zanesljivosti, odzivnosti, zaupanja in pozornosti. Analiza je pokazala, da se pričakovana kakovost usposabljanja na področju digitalizacije poslovanja v izbranem javnem zavodu statistično značilno razlikuje od dejanske zaznane kakovosti ter da je dejavnik zaznane kakovosti usposabljanj »zanesljivost izvajalca in predavatelja« pozitivno povezan z zadovoljstvom udeležencev teh usposabljanj. Rezultati analize bodo lahko v pomoč upravljalcem človeških virov in managementu v izbranem javnem zavodu in v drugih organizacijah, kakor tudi raziskovalcem, saj lahko ti na osnovi ugotovitev te raziskave ter dodatno zbranih podatkov izpeljejo dodatne analize.A quantitative analysis was performed about the quality of professional training in business digitalisation at a selected public institute with the SERVQUAL measurement instrument that measured the expectations of the participants and perception of quality of professional training in business digitalisation by measuring the following five dimensions: tangibles, reliability, responsiveness, assurance and attentiveness. The analysis has shown that the expected quality of training in business digitalisation at the selected public institute statistically significantly differs from the actual perceived quality, and that the factor of perceived quality of training ‘the reliability of the provider and the lecturer’ positively corresponded with the satisfaction of the participants in these trainings. The results of the analysis will be of practical assistance for managers of human resources and the management of the selected public institute, other organisations, as well as researchers, who can carry out additional research on the basis of the findings of this research and additional selected data.

scholarly journals INCREASING KNOWLEDGE ABOUT FACTORS OF QUALITY OF EDUCATION

2014 ◽  
Vol 2 (2) ◽  
pp. 99-105
Author(s):  
Peter Madzík ◽  
Miroslav Hrnčiar ◽  
Zuzana Škutchanová
Keyword(s):  
Customer Satisfaction ◽  
Statistical Processing ◽  
Perceived Quality ◽  
Quality Of Education ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Study Results ◽  
Perception Of Quality ◽  
Increasing Knowledge

This article presents a study of an important attribute that influences students' perception of quality of education – their own study results. The influence of this attribute on the perceived quality of education is examined by formulating hypothesis and statistical processing of data acquired by menas of a survey among graduates. The hypothesis consisted of two researched attributes – study results of students, and graduates' satisfaction with their studies. Questions concerning the second attribute were formulated using methods for calculation of the customer satisfaction index. Statistical examination proved dependence of these two attributes.

scholarly journals International Real Estate Review

2006 ◽  
Vol 9 (1) ◽  
pp. 153-166
Author(s):  
Kiran Kumar Naidu ◽  
◽  
Chris Heywood ◽  
Richard Reed ◽  
◽  
...  
Keyword(s):  
Quantitative Analysis ◽  
Real Estate ◽  
Human Resources ◽  
Business Processes ◽  
Qualitative And Quantitative Analysis ◽  
Business Process Outsourcing ◽  
Qualitative And Quantitative ◽  
Corporate Real Estate ◽  
Analyze Data

Business process outsourcing (BPO) is transforming Western companies’ corporate real estate (CRE) requirements. When business processes move to a developing country there are consequences for that country’s CRE practice. This paper considers the effects of western BPO on Indian CRE. Qualitative and quantitative analysis was used to analyze data from a survey of professionals operating in Indian CRE. Location issues, quality of workspace, and the availability of human resources were identified as important in establishing BPO activities in India. Suburban, and campus or built-to-suit facilities, were increasingly preferred locations and styles of workplace that were transforming Indian CRE practice. Also, the effect of western BPO was impacting on the types of CRE services being offered. With the continuing growth in BPO to ‘secondary cities’ the transformational effects on local CRE practice are likely to spread and further transform CRE practice in India.

P–499 infertility impact on perceived quality of life and sexual satisfaction in Spanish women with primary and secondary infertility

2021 ◽  
Vol 36 (Supplement_1) ◽  
Author(s):  
N Uriart. Beitia ◽  
P Guerr. Mora ◽  
M Penad. Abilleira
Keyword(s):  
Quality Of Life ◽  
Sexual Satisfaction ◽  
Measurement Instrument ◽  
Perceived Quality ◽  
Secondary Infertility ◽  
Infertile Women ◽  
Fertility Treatments ◽  
Perceived Quality Of Life ◽  
The Impact

Abstract Study question Are there any differences relating to the perceived quality of life (QoL) and sexual satisfaction among infertile women? Summary answer There were no differences between women who already had a baby and those who did not relating to the perceived QoL and sexual satisfaction. What is known already Infertility is a medical disease with a high social component with a 16% prevalence. There have been many investigations regarding to the physical part of the infertility but the sexual and marital satisfaction has not been as intensively investigated. The importance of the psychological counseling in fertility treatments has already been proven, but the significance of sexual satisfaction on individual’s perception on QoL has not been as deeply studied. Study design, size, duration A transversal descriptive study was done. 313 heterosexual married women with fertility problems were recruited in collaboration with the Spanish patient association “Red Nacional de Infértiles”. The Fertility quality of life tool (FertiQoL) was selected to measure the perceived QoL and the Index of Sexual Satisfaction (ISS) was chosen to study the degree of sexual satisfaction. The data collection was made between January and February 2020 and all the information was gathered online. Participants/materials, setting, methods 313 women filled the questionnaire which had 4 different modules: A sociodemographic module (sex, age, studies, time trying to conceive, moment of treatment and offspring), two modules for each measurement instrument and a last module in which they could write their personal experiences regarding to the infertility journey. ANOVA and t-Student statistical analyses were done to compare the different independent variables. To see if FertiQoL could explain the sexual satisfaction a regression analysis was made. Main results and the role of chance To achieve 95% power (α = 0.05) and an effect size of 0.25, a minimum sample size of 210 was needed and a sample of 313 women was recruited. There were no statistical differences between women with previous offspring and those who did not in neither of the FertiQoL subscales (Emotional: 7,4 ± 3,884 vs. 7,34 ± 4,235; Mind/Body: 9,65 ± 5,098 vs. 8,66 ± 4,979; Relational: 16,88 ± 4,807 vs. 16,3 ± 4,956; Social: 10,52 ± 5,02 vs. 10,1 ± 4,801; Tolerability: 5,91 ± 4,114 vs. 6,65 ± 3,357; Environment: 12,71 ± 5,02 vs. 11,42 ± 4,963) nor in the ISS questionnaire (47,48 ± 6,488 vs. 47,22 ± 7,35). Regarding to the power of the FertiQoL instrument and the perceived QoL to predict the sexual satisfaction, the regression model showed that the sexual satisfaction could be explained in 26,3% of the cases by the relational and mind/body subscales of the FertiQol tool. This model showed the inherent relationship between marital and personal wellbeing in order to obtain a better sexual satisfaction. Limitations, reasons for caution As the study had a transversal design, no cause-effect relationships could be done. It would be desirable to establish a longitudinal study in order to determine a more accurate relationship between the studied variables. Wider implications of the findings: This study showed that the impact of infertility in women with secondary infertility diagnose could be at least as high as in women with primary infertility diagnose. FertiQoL would be a reasonable instrument to estimate the sexual satisfaction of infertile women. Sexology should be part of the infertility counselling programs. Trial registration number Not applicable

Perceived Quality of an Intermediary and Its Relations with Image and Perceived Value

2017 ◽  
pp. 286-316
Author(s):  
Vikrant Janawade
Keyword(s):  
Decision Making ◽  
Structural Equation ◽  
Perceived Value ◽  
Perceived Quality ◽  
Purchase Decision ◽  
Airline Alliances ◽  
Perception Of Quality ◽  
Dramatic Shift ◽  
Airline Alliance

Whilst globalisation has offered a fertile ground for businesses to offer several services from all sides of the compass, it appears that this landscape has attracted new avenues for service provisions and transactions. All these aspects have resulted in dramatic shift in consumers' purchase decision making process. This research presents some insights of customers' perception of quality offered by intermediaries working in networked environments. The principal hypotheses are that, after experiencing services delivered by an intermediary, customers synthesise their perceptions, in terms of the quality perceived. Furthermore, this assessment will determine its image and the perceived value. A quantitative survey was conducted in an airline alliance context, to verify if the hypotheses are acceptable. A structural equation modelling tested using the PLS-SEM method demonstrates the influence of alliance wide perceived quality on airline alliances' image and perceived value.

Perceived Quality of an Intermediary and Its Relations with Image and Perceived Value

2021 ◽  
pp. 1496-1526
Author(s):  
Vikrant Janawade
Keyword(s):  
Decision Making ◽  
Structural Equation ◽  
Perceived Value ◽  
Perceived Quality ◽  
Purchase Decision ◽  
Airline Alliances ◽  
Perception Of Quality ◽  
Dramatic Shift ◽  
Airline Alliance

Whilst globalisation has offered a fertile ground for businesses to offer several services from all sides of the compass, it appears that this landscape has attracted new avenues for service provisions and transactions. All these aspects have resulted in dramatic shift in consumers' purchase decision making process. This research presents some insights of customers' perception of quality offered by intermediaries working in networked environments. The principal hypotheses are that, after experiencing services delivered by an intermediary, customers synthesise their perceptions, in terms of the quality perceived. Furthermore, this assessment will determine its image and the perceived value. A quantitative survey was conducted in an airline alliance context, to verify if the hypotheses are acceptable. A structural equation modelling tested using the PLS-SEM method demonstrates the influence of alliance wide perceived quality on airline alliances' image and perceived value.

scholarly journals The perception of quality of banking services in the northern part of the Autonomous Province of Kosovo and Metohija

2020 ◽  
pp. 373-389
Author(s):  
Isidora Ljumovic ◽  
Krsto Jaksic
Keyword(s):  
Factor Analysis ◽  
Financial Resources ◽  
Quality Of Services ◽  
Banking Services ◽  
Five Dimensions ◽  
Service Companies ◽  
Basic Model ◽  
Perception Of Quality ◽  
Autonomous Province

The research on the perception of the quality of services is of crucial importance for the growth and development of service companies. However, the problem arises in the analysis and measurement of the level of quality of services, bearing in mind their intangibility, simultaneous production and consumption and homogeneity. This paper examines the perception of service quality of banks in northern Kosovo and Metohija, in respect to the specificities of the region. The survey was conducted using a questionnaire based on original SERVQUAL model that contains 22 questions grouped in five dimensions. To identify additional indicators of quality perception, we have expanded the basic model and added additional questions related to the price and the availability of financial resources. The average result on the perception of the quality of banking services was between 3.72 and 5.61, similar to results obtained in the region, using same methodology. The results show that the lowest assessed dimensions are empathy, availability and price of banking services, while tangibles are the ones customers are satisfied the most. To confirm that the added questions relate to the defined quality dimensions and to identify the factors that are most suitable in explaining the level of satisfaction with banking services, we have conducted factor analysis. Factor analysis results reduced the number of dimensions to six but showed that added questions were grouped around the dimensions that were added - prices and availability of financial resources.

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

2016 ◽  
Vol 22 (3) ◽  
pp. 438-457 ◽  
Author(s):  
Liziane Silva Menezes ◽  
Miguel Afonso Sellitto ◽  
Tatiane Pereira Librelato ◽  
Miriam Borchardt ◽  
Giancarlo Medeiros Pereira
Keyword(s):  
Service Providers ◽  
Perceived Quality ◽  
Content Type ◽  
Five Dimensions ◽  
Multiple Item ◽  
Degree Of Satisfaction ◽  
Confirmatory Analysis ◽  
Influent Factors ◽  
Qualitative Part

Purpose – The purpose of this paper is to develop a multiple item scale for measuring perceived quality in e-service provided by a university. Design/methodology/approach – The authors used a two-step methodology: a qualitative part to identify relevant dimensions and indicators in e-service and a numerical survey to assess preferences and evaluations of 252 users, regarding indicators of e-service quality, as well as a global degree of satisfaction with the overall e-service. Multivariate and structural techniques helped extracting guidelines for improving perceived quality. Findings – The authors refined a scale by factor analysis, remaining five dimensions and 15 items. The five dimensions are: trust, convenience, responsivity, empathy and personalization. The authors found out that trust, responsivity and empathy, at a 0.01 level, are directly related with the overall satisfaction with e-service. Research limitations/implications – Specific results are not generalizable to others universities, but the method can be replicated in others e-service providers. For continuity, the authors recommend multicriterial methods for prioritizing indicators. For confirmatory analysis, the authors suggest a new survey with a larger sample, aggregating new indicators by more qualitative research. Practical implications – The method can help universities to evaluate and eventually reformulate their strategies in dealing with e-services users. Originality/value – The paper helps clarify how to structure and organize indicators related to e-service perceived quality and how to identify those activities that can help managers to improve it.

Impact of human resources on remanufacturing process, internal complexity, perceived quality of core, numerosity, and key process indicators

2019 ◽  
Vol 59 ◽  
pp. 168-176 ◽  
Author(s):  
K.C. Arredondo-Soto ◽  
A. Realyvasquez-Vargas ◽  
A.A. Maldonado-Macías ◽  
J. García-Alcaraz
Keyword(s):  
Human Resources ◽  
Perceived Quality ◽  
Process Indicators

Perceived quality of administrative services and its consequences on students’ behavioral intentions

2017 ◽  
Vol 9 (1) ◽  
pp. 103-119 ◽  
Author(s):  
Mohammad Hani Al-Kilani ◽  
Naseem Twaissi
Keyword(s):  
Behavioral Intentions ◽  
Intention To Leave ◽  
Perceived Quality ◽  
Public University ◽  
Test Analysis ◽  
Content Type ◽  
Five Dimensions ◽  
Administrative Services ◽  
Behavior Intentions

Purpose This study aims to assess students’ perceived quality of university administrative services, and reconnoiter the disparities in their perceptions according to their gender and college. This study also scrutinizes the influences of students’ perceived quality of university administrative services on their behavioral intentions, and examines the moderating effects of students’ gender on these influences. Design/methodology/approach Achieving a reply rate of 68 per cent, this study was carried out in a public university in Jordan by using a stratified systematic random sample consisting of 10 per cent of the population, where 572 usable questionnaires were returned. Reliabilities of scales were assessed via Cronbach’s alpha, and hypotheses were tested via t-test, analysis of variance and hierarchical regressions. Findings The results showed that after controlling for other studied variables, students’ perceived quality of university administrative services explains 5.6 and 4.1 per cent of their behavioral intentions to transfer to a different university and to recommend their university, respectively. Further, when considering individually the five dimensions of students’ perceived quality of university administrative services, they explain 7.1 and 16.4 per cent of students’ behavioral intentions to transfer to a different university and to recommend their university, respectively. Furthermore, students’ gender moderates the influence of assurance on students’ intentions to recommend, as this moderating effect explains 2.7 per cent of students’ intentions to recommend. Originality/value This study addresses for the first time the influences for the perceived quality of the administrative services provided by a Jordanian public university on the behavior intentions after controlling for several variables including intention to leave university study and finding a moderating role for students’ gender.

scholarly journals APLICACIÓN DEL MODELO SERVPERF EN LOS SERVICIOS DE TELEFONÍA MÓVIL EN LA CIUDAD DE SUCRE (2019-2020)

2021 ◽  
Vol 14 (23) ◽  
pp. 88
Author(s):  
Miguel Ángel Amonzabel Gonzales
Keyword(s):  
Mobile Phone ◽  
Perceived Quality ◽  
Mobile Telephony ◽  
Quality Model ◽  
Internet Service ◽  
Perception Of Quality ◽  
Para Determinar ◽  
Changes Over Time ◽  
The City

El presente artículo pretende determinar la calidad percibida por los clientes de servicios de telefonía e internet móvil en la ciudad de Sucre en el periodo 2019-2020, considerando los cambios en el tiempo sobre la percepción de calidad y aún más en coyunturas como la actual, ante un contexto externo sui géneresis por la aparición del COVID-19 y los efectos de la pandemia que han transformado drásticamente la valoración de los clientes hacia las empresas de telefonía móvil. Para determinar la calidad percibida se usó el modelo de calidad SERVPERF, y el análisis estadístico correspondiente. Se pudo evidenciar que los clientes distinguen a la calidad de la industria de telefonía móvil como buena a regular, en los periodos 2019 y 2020, igualmente hay diferencias en la calidad percibida intra-grupo entre las empresas de este sector. En el estudio se pudo identificar, las características de los segmentos y el posicionamiento de las tres empresas que  prestan servicios de telefonía e internet móvil en Sucre.PALABRAS CLAVEDefinición de calidad, calidad de servicios, modelo servperf y análisis de bondad estadístico. ABSTRACTThis article aims to determine the perceived quality of mobile phone and internet service customers in the city of Sucre in the 2019-2020 period, considering that there are changes over time on the perception of quality and even more so in the current situation. the discrepancies of the external contexts due to the appearance of COVID-19 and the quarantine have drastically transformed the assessment of their customers on mobile phone companies. To determine the perceived quality, the SERVPERF quality model was used, accompanied by statistical tools. It can be seen that customers distinguish the mobile phone industry quality as good to fair in the periods 2019 and 2020, also that there are differences in perceived quality between companies of mobile telephony There is a certain degree of positioning and segmentation of companies in the provision of mobile telephony and internet serviceKEYWORDSDefinition of quality, quality of services, servperf model and statistical goodness analysis

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