scholarly journals Assessing the Degree of Compliance with TQM Practices : Study of Banking Sector in Palestine

2021 ◽  
pp. 5-10
Author(s):  
Ahmad Daragmeh ◽  
Judit Bárczi
Keyword(s):  
Human Resource Development ◽  
Service Sector ◽  
Banking Sector ◽  
International Standards ◽  
Goods And Services ◽  
Competitive Edge ◽  
Industrial Sectors ◽  
High Level ◽  
In The Beginning ◽  
Development And Management

Employing firm’s resources in a way can satisfy the unexpected needs of customers in less costs, which helps a firm to achieve a competitive edge against competitors considers the main goal for any business director. From other side, customers would prefer to deal with firms that offer goods and services with high level of quality, reliability and those at par with international standards. This has given the birth to the concept of TQM in service sector after proofing success in industrial sectors. The aim of the paper is to investigate the level of compliance to TQM practices in Banking sector in Palestine. In the beginning researcher reviewed literature studies to develop a knowledge about TQM practices (Leadership and Human resources development & management) in specific. and try to investigate the relationship between TQM practices and bank’s efficiency. Then, researcher have prepared a questionnaire to measure the level of compliance of Palestinian banks to TQM practices. 100 questionnaires have distributed for the bank employees, who work in different positions and departments. The results showed that less concern to TQM practices in leadership system, human resource development and management. Finally, researcher recommended that banks should give more attention to motivate employees through satisfying them financially and activate their role in decision making and work in a team soul.

Automated Guided Vehicle Systems Trends in Technology and Application

2005 ◽  
Author(s):  
L. Schulze ◽  
M. Lucas ◽  
A. Baumann
Keyword(s):  
Service Sector ◽  
Special Problem ◽  
Automated Guided Vehicles ◽  
Transport Systems ◽  
Automated Guided Vehicle ◽  
Laser Guidance ◽  
Industrial Sectors ◽  
Current Trends ◽  
Vehicle Systems ◽  
In The Beginning

The automation of transportation in the production, trade and service sector is a key point in the optimization of logistics. For this task Automated Guided Vehicle Systems (AGVS) provide special benefits. Main points of these systems are the central controlled Automated Guided Vehicles (AGV). In the beginning, the vehicles were guided by optical or inductive guidelines. The main disadvantages of guidelines are the inflexibility regarding the modification and changing of the routing and the necessity of installations on or in the ground. New developments result in guidance without guidelines. An example of this development is the laser guidance for the AGV. The AGVs have a high individuality. They are usually developed and constructed for the demands of a special application and are therefore unique. Due to this individuality a special problem is the wide variety of maintenance and part logistics. Research and development leads to new approaches to this question. Examples are the implementation of the modulation of AGV and the implementation of construction kits. Further points are the reduction of complexity of the modules and the establishment of compatibility between various AGVS-producers. Another main direction of the development is the supplementary automation of standard fork lift trucks. At the Department of Planning and Controlling of Transport Systems and Warehouses, University of Hanover (PSLT), an AGV was developed and established for further research. This AGV is used for verification and validation of new hardware and software components, like safety, navigation or controlling parts. It is strictly modular composed and offers a high adaptation in different directions. Based on the AGVS-Statistic Europe, which is created and administrated by the department PSLT, the main application of AGVS and the industrial sectors in which they are used are analyzed. With this database developments and current trends in the AGVS-sector are identified. More and more the AGVS-producers have to offer their products in a global competition. The relevance of AGVS in the area of automation will increase in the future.

scholarly journals The Impact of Training & Development on Work Engagement: A Study in the Banking Sector

2021 ◽  
Vol 11 (1) ◽  
pp. 374
Author(s):  
Chovarda, Maria ◽  
Theriou, Georgios
Keyword(s):  
Human Resource Development ◽  
Work Engagement ◽  
Banking Sector ◽  
Strong Relationship ◽  
Training And Development ◽  
Primary Data ◽  
High Quality ◽  
Quality Performance ◽  
Competitive Edge ◽  
The Impact

Employees play a crucial role in delivery of service quality and retention of satisfied and loyal customers. Of the various factors that contribute towards this end, work engagement among employees has gained a great deal of interest from both practitioners and academics in the fields of business, human resource development, and organizational psychology, based on the perspective that engaged employees are likely to display high quality performance in the workplace. Meanwhile, Training and Development (T&D) practices are considered to contribute to the employees’ engagement in their work environment. This paper examines the potential impact of Perceived Training Opportunities (PTO) and Perceived Investment in Employee Development (PIED) on work engagement. A research model has been developed and empirically tested, using primary data from a survey of 185 bank employees working in Greece. Empirical results reveal a strong relationship between PTO and PIED with work engagement. Banks should invest in training and development opportunities as a means to enhance work engagement and gain a competitive edge in delivering high quality services to the customers.

scholarly journals The effects of social development and management programs (SMDP) of Philippine mining companies to the host communities

2020 ◽  
Vol 9 (3) ◽  
pp. 50-58
Author(s):  
Jackie Lou Oliva Raborar ◽  
Elizabeth O. Recio
Keyword(s):  
Cultural Values ◽  
Human Resource Development ◽  
Infrastructure Development ◽  
Access To Health Services ◽  
Education Access ◽  
Positive Effects ◽  
Mining Companies ◽  
High Level ◽  
Development And Management ◽  
The Impact

The study used a qualitative approach to gather data from the participants through the interview and focused group discussions (FGD).  The participants consisting of 30 for the interview and 11 for the FGD were asked to answer the questions using a semi-structured, open-ended interview guide.  The results of the interview and FGD were carefully examined using thematic analysis. The results show that as to the level of awareness of the host communities regarding the different SMDP of the mining companies, there is strong evidence on the high level of awareness of the respondents as to human resource development, enterprise development, assistance to infrastructure development, access to education, access to health services; and protections to respect of socio-cultural values. As to the level of agreement of the impact of the different SMDP implement by the mining companies, the respondents confirmed the positive effects of these programs in relation to education, health, social and cultural, and economic indicators. As to the perception of the respondents on the sustainability of the SMDP, except for the completeness of documents available in the designated SMDP offices in the communities, the respondents confirmed and agreed on the sustainability of the SMDP in terms of stakeholder groups relationship; company financial and management capacity; and compliance with the legal requirements.

The role of standardization as a key Tool of Quality Economics in the development of integration of the Eurasian Economic Union

2019 ◽  
pp. 14-19
Author(s):  
V. V. Okrepilov ◽  
A. G. Gridasov
Keyword(s):  
Economic Integration ◽  
Legal Framework ◽  
Regulatory Framework ◽  
International Standards ◽  
Member States ◽  
Scientific Methods ◽  
Goods And Services ◽  
Eurasian Economic Union ◽  
Economic Union

The presented study examines the experience of forming a regulatory framework for the integration of the Eurasian Economic Union (EAEU) member states through the example of standardization as one of the key tools of quality economics.Aim. The study analyzes the major solutions of the EAEU authorities and member countries aimed at increasing the role of standardization in the economic integration of the Union over five years of its existence.Tasks. The authors identify efficient methods for developing standardization for the integration of the EAEU states as well as the most problematic aspects in this field that need to be taken into account in the qualitative strengthening of the Union’s economy.Methods. This study uses general scientific methods of cognition to examine the activities of the EAEU authorities and member states aimed at creating a system for the economic integration of the Union during a period of its transition from separate national markets towards a single (common) market.Results. Over five years of operation in the field of stadardization, the Eurasian Economic Union has created the necessary organizational and legal framework to ensure the successful development of integration processes. The national legislation on standardization has been modernized with allowance for the harmonization of these laws. In the next five-six years, the development of international standards for 40 technical regulations is expected to be completed, which would create a regulatory framework for unhindered interaction between all participants of the single (common) EAEU market. Conclusions. The analysis of activities in the field of standardization reveals a sufficiently thought-out and coordinated policy of the EAEU states in creating the necessary conditions for overcoming legal and administrative barriers in the movement of goods and services within the common economic space of the EAEU.

https://imsciences.edu.pk/files/journals/vol12_2/New%201%20MA.864.pdf

2020 ◽  
Vol 12 (2) ◽  
pp. 19-50 ◽  
Author(s):  
Muhammad Siddique ◽  
Shandana Shoaib ◽  
Zahoor Jan
Keyword(s):  
Organizational Performance ◽  
Structural Equation ◽  
High Performance ◽  
Service Sector ◽  
Performance Outcomes ◽  
Theory And Practice ◽  
Relational Coordination ◽  
Multiple Sources ◽  
And Performance ◽  
High Level

A key aspect of work processes in service sector firms is the interconnection between tasks and performance. Relational coordination can play an important role in addressing the issues of coordinating organizational activities due to high level of interdependence complexity in service sector firms. Research has primarily supported the aspect that well devised high performance work systems (HPWS) can intensify organizational performance. There is a growing debate, however, with regard to understanding the “mechanism” linking HPWS and performance outcomes. Using relational coordination theory, this study examines a model that examine the effects of subsets of HPWS, such as motivation, skills and opportunity enhancing HR practices on relational coordination among employees working in reciprocal interdependent job settings. Data were gathered from multiple sources including managers and employees at individual, functional and unit levels to know their understanding in relation to HPWS and relational coordination (RC) in 218 bank branches in Pakistan. Data analysis via structural equation modelling, results suggest that HPWS predicted RC among officers at the unit level. The findings of the study have contributions to both, theory and practice.

Linkage Between Employee Satisfaction and Employee Performance: A Case in Banking Industry

2020 ◽  
pp. 097215092097035
Author(s):  
Sweta Mishra ◽  
Shikta Singh ◽  
Priyanka Tripathy
Keyword(s):  
Factor Analysis ◽  
Human Resource Development ◽  
Employee Satisfaction ◽  
Structural Equation ◽  
Banking Sector ◽  
Financial Institution ◽  
Employee Performance ◽  
Advanced Technology ◽  
Survey Method ◽  
And Performance

Banking sector is predominantly a customer-focused business that provides a gamut of financial services in aid of advanced technology, prompt communication system and conception of various banks to deal with multinational led environment. Some priority should be given to human resource development in order to emerge as strong and viable financial institution. So, the banking sector should emphasize on employees and how they can be satisfied, engaged and perform better. This study indicates to what extent employee satisfaction and employee performance are interlinked with each other. The purpose of this study is to explore the factors of employee satisfaction and employee performance and to establish a relationship between them. A survey method using a structured questionnaire was used to collect the responses of bankers in SBI, Bhubaneswar region. Having the data collected from 240 filled questionnaires, analysis was carried out using exploratory factor analysis, and to further validate this, structural equation modelling was developed. This was followed by a confirmatory factor analysis to establish the linkage between employee satisfaction and employee performance. The results indicated a significant relationship between employee satisfaction and performance. This study contributes to understanding of the various factors affecting employee satisfaction and performance, especially in the banking sector. By focusing on employee satisfaction, managers can keep the employees more focused, engaged and committed to their work and enhance overall productivity of the organization.

scholarly journals Has the Propensity to Pay Dividends Declined? Evidence from the US Banking Sector

2021 ◽  
Vol 14 (3) ◽  
pp. 103
Author(s):  
Shaojie Lai ◽  
Qing Wang ◽  
Jiangze Du ◽  
Shuwen Pi
Keyword(s):  
Banking Sector ◽  
Logit Models ◽  
Sample Period ◽  
Financial Firms ◽  
The Us ◽  
The Difference ◽  
High Level ◽  
Propensity To Pay ◽  
Financial Firm ◽  
Very High

This article examines the propensity to pay dividends in the U.S banking sector during 1973–2014. Although the propensity to pay dividends has been declining over the 52 years of our sample period, banks are consistently more likely to pay dividends than non-financial firms. Using the coefficients from logit models estimated early in the sample period to forecast the percentage of dividend payers in each subsequent year, we conclude that there has been a decline in the likelihood of paying dividends in the banking sector. However, the decline started from a very high level as compared to that of the non-banking sectors. In addition, the variables taken from the non-financial firm literature do not explain the difference between the actual and expected percentage of dividend payers in the banking sector. We also conduct exploratory analyses with bank-specific variables. Although newly included variables are significantly related to the likelihood of paying dividends, they do not explain the declining propensity to pay dividends in the banking sector.

COMPARATIVE ANALYSIS OF INTERNATIONAL STANDARDS IN THE FIELD OF NON-FINANCIAL REPORTING AND THE PRACTICE OF THEIR APPLICATION

2021 ◽  
Vol 2 (4) ◽  
pp. 146-152
Author(s):  
E. V. ANDRIANOVA ◽  
◽  
P. S. SHCHERBACHENKO ◽  
Keyword(s):  
Financial Reporting ◽  
Financial Statements ◽  
Business Environment ◽  
International Standards ◽  
Positive Trend ◽  
Financial Indicators ◽  
Additional Tool ◽  
Foreign Companies ◽  
High Level ◽  
Source Of Information

This article discusses and analyzes the most popular standards of non-financial reporting, which has a significant impact on the transformation of the business environment. Already, domestic and foreign companies with a high level of responsibility are beginning to publish non-financial statements in addition to financial statements, which is an additional tool for communication with stakeholders and a new source of information about their activities. To date, reports of this type are clearly unregulated, there are no verification standards, however, there is already a positive trend and the active introduction of non-financial indicators in the regular reporting of companies.

VIKOR power law-based customer-oriented FMEA with complete unique risk priority numbers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Randula L. Hettiarachchi ◽  
Pisut Koomsap ◽  
Panarpa Ardneam
Keyword(s):  
Case Studies ◽  
Power Law ◽  
Design Methodology ◽  
Service Sector ◽  
Failure Modes ◽  
Risk Priority Number ◽  
Effect Analysis ◽  
Content Type ◽  
Industrial Sectors ◽  
Inherent Problem

PurposeAn inherent problem on risk priority number (RPN) value duplication of traditional failure modes and effect analysis (FMEA) also exists in two customer-oriented FMEAs. One has no unique value, and another has 1% unique values out of 4,000 possible values. The RPN value duplication has motivated the development of a new customer-oriented FMEA presented in this paper to achieve practically all 4,000 unique values and delivering reliable prioritization.Design/methodology/approachThe drastic improvement is the result of power-law and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). By having all three risk factors in a power-law form, all unique values can be obtained, and by applying VIKOR to these power-law terms, the prioritization is more practical and reliable.FindingsThe proposed VIKOR power law-based customer-oriented FMEA can achieve practically all 4,000 unique values and is tested with two case studies. The results are more logical than the results from the other two customer-oriented FMEAs.Research limitations/implicationsThe evaluation has been done on two case studies for the service sector. Therefore, additional case studies in other industrial sectors will be required to confirm the effectiveness of this new customer-oriented RPN calculation.Originality/valueAchieving all 1,000 unique values could only be done by having experts tabulate all possible combinations for the traditional FMEA. Therefore, achieving all 4,000 unique values will be much more challenging. A customer-oriented FMEA has been developed to achieve practically all 4,000 unique risk priority numbers, and that the prioritization is more practical and reliable. Furthermore, it has a connection to the traditional FMEA, which helps explain the traditional one from a broader perspective.

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