scholarly journals Quality of Transport Service in Intercity Road Passenger Transport: A Literature Review

2020 ◽  
pp. 18-28
Author(s):  
Tomislav Bubalo ◽  
◽  
Marijan Rajsman
Keyword(s):  
Quality Management ◽  
Road Transport ◽  
Passenger Transport ◽  
Transport Service ◽  
The Public ◽  
The Road ◽  
Public Road ◽  
Transport Services ◽  
Business Excellence

Achieving an adequate level of quality of transport services is a prerequisite for providing transport services. Certain level of quality of transport services is essential for the operation of intercity road passenger transport due to the increasingly competitive competitiveness of road transport companies in the transport services market. The topic of this research is also based on the presented topic, primarily through a comprehensive and systematic presentation of the current scientific knowledge in the area of quality management in road passenger transport. The structure of the public road transport system and the quality of transport services are described. The paper presents the quality of transport services as the basis of business excellence of road transport companies. Various models of quality management of transport services are described, as well as methods of assessing the quality of transport services in road passenger transport. The review is displayed of the current scientific research on the elements of quality of transport services in road passenger transport. The purpose of the research is to improve the methodology for assessing the quality of transport services with the aim of optimizing business and competitiveness of the road transport company.

scholarly journals A Proposal of Measures Towards a Qualitative Enhancement of Bus Transport Services in the Primorsko-goranska County

Pomorstvo ◽  
2018 ◽  
Vol 32 (1) ◽  
pp. 50-58
Author(s):  
Siniša Vilke ◽  
Tomislav Krljan ◽  
Borna Debelić
Keyword(s):  
Qualitative Data ◽  
Current Situation ◽  
Passenger Transport ◽  
Transport Service ◽  
The Public ◽  
Transport Services ◽  
Passenger Flows ◽  
Bus Transport ◽  
Density Rate

The survey, which consisted of counting, polling and recording, has provided data on the existing volume of passenger flows in public bus stations/terminals within the Primorsko-goranska (Littoral-Mountainous) County (hereinafter: the PG County), the density rate of passengers on bus lines that operate on County connections and on bus lines connecting the PG County with other counties in Croatia. In addition to the quantitative parameters, the qualitative data were analyzed that had been obtained by polling passengers at the Rijeka bus terminal, whereupon detailed opinions of direct users of the service were elaborated with the aim of obtaining a picture of the current situation of the public bus transport in the PG County. The data collected were used in evaluating the quality of the passenger transport service provided and in determining measures to be taken in order to bring both the actual quality of transport and the satisfaction of passengers to a higher level.

scholarly journals Structure of Passenger Transport Service Utility for Population

2021 ◽  
pp. 5-16
Author(s):  
Y. V Nahornyi ◽  
І. Є Ivanov
Keyword(s):  
Quality Management ◽  
Public Transport ◽  
Traffic Management ◽  
Positive Impact ◽  
Passenger Transport ◽  
Population Mobility ◽  
Transport Service ◽  
Technological Parameters ◽  
Transport Services

Purpose. The research is aimed at the development of scientific and technological bases for determining the utility of passenger transport services for the population in the conditions of formation of phased quality management. Methodology. The structure of the utility of passenger transport services for the population is determined on the basis of developing a systematic representation of the characteristic impact of the perception of management decisions effectiveness for improving the quality of transport services on mobility. The account of complex system properties of city public passenger transport is realized by construction of interlevel interrelations and establishment of methodical regulations for coordinating the parameters of quality management of public transport service with the indicators of its utility perception. Findings. The presented logical sequence of population mobility formation is based on reproduction of the general conditions of increasing transport service utility due to step-by-step realization of control actions that makes it possible to establish conditions of their expediency and parameterization. A model of marginal utility has been developed to qualitatively assess the technological utility of urban public passenger transport. It is presented in the form of a category that reproduces the relationship between the result of changes in the quality of transport services, consumer utility of transport services and the level of resources used. Originality. The procedure for assessing the consumer utility of urban public passenger transport has been formalized, which, in contrast to the existing ones, is based on the established impact of technological parameters of routes on the formation of population mobility and ensures accounting of transport service quality indicators in determining the technological utility. Practical value. The application of the theory of utility in improving the operation of urban public passenger transport in general contributes to the development of the theory of passenger traffic management and can significantly increase the effectiveness of the choice of rational management measures to improve technological processes and the quality of transport services. The conditions for the formation of a positive impact of consumer utility of urban passenger transport on the mobility of the urban population are established. Based on the selected connection, it is possible to form a system of parameters for assessing the quality of public transport services.

scholarly journals Service quality management in public passenger transport

Tehnika ◽  
2020 ◽  
Vol 75 (4) ◽  
pp. 403-410
Author(s):  
Dragan Rajković ◽  
Saša Vasiljević
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Local Community ◽  
Quality Management System ◽  
Passenger Transport ◽  
Transport Service ◽  
Huge Number ◽  
Transport Services

One of the primary targets in performing and providing a transport service is the quality of that service. The procedure of working in transportation is specific, especially in public passenger transport, where the users or passengers are present in creating and providing the service. A huge number of methods and standards are available to the carrier in order to manage the service quality and customer satisfaction. The paper presents elements of quality management system (QMS) with focus on public passenger transport (PPT). Specific standards for the quality of passenger transport services EN 13816 and EN 15140 are also analyzed. Service quality measuring can be realized by users - passengers, carriers, mystery passengers, local community. The most commonly used method is survey. A selected review of PPT users customer satisfaction is provided at the end of the paper.

scholarly journals АНАЛІЗ ТЕНДЕНЦІЙ РОЗВИТКУ СИСТЕМИ ДЕРЖАВНО-ПРИВАТНОГО ПАРТНЕРСТВА НА РИНКУ ПОСЛУГ АВТОМОБІЛЬНОГО ТРАНСПОРТУ

2021 ◽  
Vol 151 (5) ◽  
pp. 94-103
Author(s):  
Даниїл В. Лапоног
Keyword(s):  
Private Investment ◽  
Road Transport ◽  
Public Private Partnership ◽  
Infrastructure Development ◽  
Private Partnership ◽  
The Public ◽  
Partnership Development ◽  
Transport Services ◽  
The Government

The article seeks to provide insights into contemporary research in public-private partnership development in the road transport market. The study reviews a range of world public-private partnership best practices which demonstrate that effective interaction between government and business at different levels (national, subnational and regional) allows to attract and allocate investment resources more effectively, thus contributing to creating new jobs, promoting better infrastructure development and enhancing the overall quality of life in the country. It is argued that among the key factors boosting the public-private partnership market development the most significant is the level of institutionalization. It is also asserted that this factor, in combination with the relevant political environment and the capital market specifics, facilitates building successful partnerships. Moreover, government initiatives together with legal and regulatory interaction frameworks shape solid foundation to encourage further public-private partnership development by gaining positive effects from successful implementation of such partnerships, designing roadmaps and unified standard procedures and processes aimed at simplifying the relationships between the private sector and the government. Apart from the above, it is highlighted that the institutional factor aligned with the government strategic goals affects the formation and legitimation of public-private partnership markets. The study also provides argument that through the models of public-private partnerships the public sector can benefit, in the first place by utilizing resources of private companies, thus fostering further infrastructure development and raising the effectiveness and efficiency of road transport services market. The findings reveal that the purpose of public-private partnership programs institutionalization in the sector of road transport services is to enhance government motivation to attract private investment and offer new road network services based on public-private partnership contracts which will contribute to ensure the quality of road services.

Evaluation of the Quality of Motor Transport Services

2021 ◽  
pp. 264-272
Author(s):  
Olena Khachaturyan ◽  
◽  
Serhiy Khachaturyan ◽  
Keyword(s):  
Quality Assessment ◽  
Service Providers ◽  
Road Transport ◽  
Transport Service ◽  
Motor Transport ◽  
Transport Services ◽  
Leading Position ◽  
Perception Of Quality ◽  
High Level

Recently, the sphere of providing motor transport services has become more and more widespread and developed. The number of enterprises and sole proprietors in the market of motor transport services is constantly increasing. At the same time, the level of competition between motor transport service providers is growing, which makes it necessary to improve the quality of motor transport services. After all, a high level of quality allows us to occupy a leading position in this sector of the economy. There is an urgent need to assess the quality of motor services, and it is important to assess their quality from the standpoint of consumers of these services. Distinctive features of methodical bases of carrying out quality assessment at the enterprises of motor transport are defined. In the course of research both group, and individual indicators of quality assessment are established. Quality assessment is the result of the course of perception of quality, which is formed in the process of providing services to the user and is accompanied by a specific assessment of the quantitative degree of compliance of the received service with his expectations. Analysis of existing indicators revealed assessment of service quality. The stages of quality assessment, consistent provision of their implementation and the main basic provisions are determined, based on which a set of methodological approaches to assessing the quality of road transport services can be improved. The levels of evaluation of motor transport services and their content are established. An approach to assessing the quality of road transport service and the implementation of the course of providing services to users, which is based on its identified values in three stages: standardized, consolidated and expanded. The signs of the quality of the course of providing services to users on the basis of "points of conflict" with them are substantiated by two classes of signs: "effective" and "instrumental".

scholarly journals THE ROLE OF ROAD TRAFFIC AND TRANSPORTATION FORUM IN THE REGIONAL ROAD GRANTS PROGRAM

2021 ◽  
Vol 1 (2) ◽  
pp. 73
Author(s):  
Dewi Atikah
Keyword(s):  
Community Involvement ◽  
Road Traffic ◽  
Road Transport ◽  
Road Maintenance ◽  
The Public ◽  
The Road ◽  
Grant Program ◽  
Maintenance Work

The Road Traffic and Transportation Forum (FLLAJ) is a prerequisite for the Regional Road Grant Program to increase community involvement and transparency of the quality of road maintenance work, through cooperation and participation of all stakeholders. FLLAJ's duties include receiving input or complaints from the public regarding roads, traffic and road transport. The purpose of writing this paper is to determine the number of community complaints that have been submitted through the FLLAJ website and whether the problems with these complaints can be resolved. The problem limitation in this study is the Provincial FLLAJ, namely the Bangka Belitung Islands Province, West Nusa Tenggara Province, and East Java Provinces. Complaints that are entered through the respective FLLAJ's website, not through other social media which cannot be accessed by the public freely. The method used in this analysis is descriptive method. The result of this analysis is that the most complaints came from West Nusa Tenggara Province with a total of 81 complaints. As stated on the website, no one has uploaded any follow-up on these complaints, so for the second problem, it cannot be analyzed whether the problem has been can be resolved or not, because there is no detailed information regarding the resolution of the complaint. In conclusion, the FLLAJ plays a role in the Regional Road Grant Program, with many complaints being made on the FLLAJ websites of each province.

ANALYSIS OF THE SELECTED EVALUATION FACTORS IN PUBLIC PASSENGER TRANSPORT USING PIOTRKOW TRYBUNALSKI AS AN EXAMPLE

2021 ◽  
Vol 64 (2) ◽  
pp. 30-37
Author(s):  
Arkadiusz JÓŹWIAK ◽  
Aleksander Ślęzak
Keyword(s):  
Numerical Data ◽  
Passenger Transport ◽  
The Public ◽  
Transport Services ◽  
The Subject

The aim of the article is to analyse the selected evaluation factors of the quality of transport services in the public passenger transport using Piotrów Trybunalski as an example. Based on the analysis of the literature on the subject, the examples of factors and criteria for evaluating public passenger transport are presented. Then, numerical data characterising the needs for passenger transport in Piotrków Trybunalski were analysed. Based on this, a questionnaire was developed consisting of 10 questions regarding the quality of transport services provided by MZK Piotrków Trybunalski, and then interviews were conducted. The conclusions from the research are included in the article.

scholarly journals Technical and Technological Innovations and Quality in Road transport of Goods - Selected Aspects

2019 ◽  
Vol 83 ◽  
pp. 51-62
Author(s):  
Małgorzata Kędzior-Laskowska
Keyword(s):  
Road Transport ◽  
Transport Systems ◽  
Quality Of Services ◽  
Technological Innovations ◽  
Intelligent Transport ◽  
The Road ◽  
Transport Services ◽  
On The Road ◽  
The Impact

The article presents the results of research regarding the impact of technical and technological innovations on the quality of services in road transport of goods. The study was conducted using a structured questionnaire survey on a sample of134 road transport companies. Respondents were managers and business owners. 7 factors, which potentially determined the quality of services, were assessed by the respondents. The data analysis used the arithmetic mean and the dominant, which formed the basis for determining the importance of a given factor for the quality of services. The variability analysis provided information about the variation of the sample. The results of the research proved the influence of innovation on quality. The highest-ranked factors supporting the quality ofroad transport services were intelligent transport systems, the ability to minform the customer about the actual location of the shipment (delivery time) and systems supporting the work of a professional driver. The article also identified selected innovations and attempts were made to determine their importance in the development of the quality of services and the effects of their functioning on the road transport system.

scholarly journals Development and evaluation of analytical forecasting methods for vehicle occupancy, in the trunk routes of Moscow

2021 ◽  
Author(s):  
Veniamin Nikolaevich Bogumil ◽  
Vladimir Mikhailovich Vlasov ◽  
Maria Jose Duque-Sarango
Keyword(s):  
Urban Transport ◽  
Passenger Transport ◽  
Transport Service ◽  
Large Cities ◽  
Passenger Flow ◽  
Transport Services ◽  
Forecasting Methods ◽  
Trunk Routes ◽  
And Control

Passenger transport plays an important role in large cities around the world. According with this, the administration of these cities pays much attention to urban transport, specifically, in the formalization and establishment of standard criteria for the quality of transportation. The main criteria are the “Regularity of transportation” and “Vehicle occupancy”. Having standards is the first step to improve the quality of the transport service, the next step is the execution and application of these standards. In this article, the issue of improving the quality of passenger transport services is considered based on the forecast and control of the vehicle occupancy and the management of the transportation process based on the results of the forecast. The necessary condition for the implementation of these tasks is the use of telematic means as the Automated Passenger Counting System for monitoring passenger flow at bus stops. This information is the source data. In the article, we show the results of the study of the trunk routes of urban transport in Moscow. It is shown that the situation regarding passenger dynamics differs every time for each route, which requires different analytical methods for forecasting and control of vehicle occupancy for each case. Various methods for predicting vehicle occupancy were developed, and it is shown that the effectiveness of these forecasting methods depends directly on the characteristics of passenger flow. The control of the flow of passengers based on the established standards will avoid overloading the buses that circulate on the main roads of large cities, thus improving the quality of the transport service on the route.

scholarly journals Analysis on Improving the Quality of Railway Passenger Transport Service

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Lihua Peng ◽  
Xinming Song ◽  
Yuxue Yang
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Market Competition ◽  
Quality Standards ◽  
Passenger Transport ◽  
Transport Service ◽  
Service Quality Management ◽  
Railway Passenger Transport ◽  
Railway Passenger

ABSTRACT It is an opportunity and a challenge for the railway passenger transport in China to serve the railway. In order to gain a firm foothold in the increasingly fierce market competition, the most important thing is to strengthen the passenger service quality management. This paper analyzes the current situation of railway passenger service quality, points out the difficulties and problems in the current railway passenger service, puts forward the main measures to improve the quality of railway passenger service, such as innovative service concept, ensure the quality of equipment, integrate passenger quality standards, Quality of passenger services.

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