scholarly journals Project Management in the Tourism Industry: the Basics of TMBOK

2019 ◽  
Vol 10 (1) ◽  
pp. 26-37
Author(s):  
O. A. Burukina
Keyword(s):  
Sustainable Development ◽  
Project Management ◽  
Change Management ◽  
Global Economy ◽  
Systematic Approach ◽  
Systems Approach ◽  
Tourism Industry ◽  
Strategic Development ◽  
Tourism Enterprises ◽  
National Economies

Purpose: the article aims at substantiating the applicability of project management methodology and tools to the tactical and strategic development of the tourism industry at both the global and national levels of economic development. The author sees the possibility of sustainable development of the tourism industry on the basis of a systems approach to improving the functioning of tourism enterprises using the tools and methods of project management. Taking into account the current contribution of tourism to the global economy and the national economies of many countries, the problem of sustainability of tourism enterprises and national tourism industries in general seems to be one of the foundations for solving the problems of sustainable development included in the 2030 Agenda for Sustainable Development.Methods: the study was conducted on the basis of a systematic approach with the use of logical and comparative analysis of various types of project management methodology potentially applied to tourism projects both for solving operational tourism problems and for the strategic development of tourism industries, as well as the method of structural-functional modeling aimed at laying the foundation for the tourism project management methodology.Results: the problem of sustainability of the tourism industry – the leading sector of the national economies of many countries and the global economy as a whole – has been considered using a systematic approach. An attempt was made to prove the applicability of the project management methodology and tools to the tourism industry and the dependence of the sustainable development of the tourism industry, both at the local and national levels, on more effective management of processes, programs and portfolios based on a systems approach and project management as a method to improve tourism firms’ operations. The methodology of project management in tourism as a driving force for social, economic and cultural change is considered as the basis for successful implementation of projects to ensure benefits for all stakeholders: tour operators, consumers of tourism projects, local communities and all companies involved in tourism projects.Conclusions and Relevance: currently, the tourism industry faces a situation in which tourism projects are implemented in the context of reactive risk and change management with the almost complete absence of proactive change management, which adversely affects the quality of tourism projects and greatly hinders the development of national tourism industries in general. The proposed concept of applying the project methodology based on the author’s model of project management in tourism, the model of the tourism project and the model of TMBOK (tourism management body of knowledge) provides for a system of measures necessary for integrating the project management methodology into the practice of tour operators for the further sustainable development of all tourism business stakeholders. 

scholarly journals Building impactful systems-focused simulations: integrating change and project management frameworks into the pre-work phase

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Mirette Dubé ◽  
Glenn Posner ◽  
Kimberly Stone ◽  
Marjorie White ◽  
Alyshah Kaba ◽  
...  
Keyword(s):  
Project Management ◽  
Complex Systems ◽  
Change Management ◽  
Systematic Approach ◽  
Reflective Learning ◽  
Healthcare Organizations ◽  
High Quality ◽  
Comprehensive Collection ◽  
Enabling Institutions ◽  
Efficient Care

AbstractHealthcare organizations strive to deliver safe, high-quality, efficient care. These complex systems frequently harbor gaps, which if unmitigated, could result in harm. Systems-focused simulation (SFS) projects, which include systems-focused debriefing (SFD), if well designed and executed, can proactively and comprehensively identify gaps and test and improve systems, enabling institutions to improve safety and quality before patients and staff are placed at risk.The previously published systems-focused debriefing framework, Promoting Excellence and Reflective Learning in Simulation (PEARLS) for Systems Integration (PSI), describes a systematic approach to SFD. It includes an essential “pre-work” phase, encompassing evidence-informed steps that lead up to a SFD. Despite inclusion in the PSI framework, a detailed description of the pre-work phase, and how each component facilitates change management, was limited.The goal of this paper is to elucidate the PSI “Pre-work” phase, everything leading up to the systems-focused simulation and debriefing. It describes how the integration of project and change management principles ensures that a comprehensive collection of safety and quality issues are reliably identified and captured.

China's Tourism Crisis During the Pandemic: New Approaches and Transformation of «Zero-COVID-19» Policy

2021 ◽  
pp. 47
Author(s):  
Yekaterina Zaklyazminskaya
Keyword(s):  
Global Economy ◽  
Vaccination Campaign ◽  
Tourism Industry ◽  
Government Support ◽  
Negative Consequences ◽  
Incentive Policy ◽  
Tourism Sector ◽  
Global Tourism ◽  
Tourism Enterprises ◽  
Domestic Tourist

In 2020-2021 the global tourism sector was undergoing profound transformations. Global lockdowns and border closures, restrictions on the movement of citizens have led to a recession in the tourism industry and to long-term negative consequences for the global economy. The pandemic highlighted the vulnerability of the sector, insufficient government support, excessive fragmentation and a lack of experience in effectively dealing with new risks and threats. Before the COVID-19 pandemic, China was a key global tourism power. In the fight against coronavirus infection, the country has chosen a “zero COVID-19” strategy. However, the return to the “bamboo curtain” policy and the closure of borders did not lead to complete stagnation of the sector. The gradual liberalization of domestic tourist travel, the lifting of bans on the first outbound travel of citizens in the Macau SAR, discussion of vaccine diplomacy issues, and the high pace of the vaccination campaign will open a new page in the development of the tourism sector in the country. During the fight against the pandemic, Beijing has not implemented an incentive policy aimed at increasing the number of domestic tourist travel. The recovery of the sector proceeded at a slow pace due to the forced need to coordinate the activities of tourism enterprises with the “zero COVID -19” policy. Using the analysis of statistical data and regulatory legal acts of 2020-2021, the author traces the evolution of approaches to controlling the spread of the pandemic in the tourism industry and analyzes the trends that have emerged. The study proves that in China there are no contradictions between two opposite concepts: “zero COVID-19” approach and the strategy of “coexistence with the virus”.

scholarly journals The Concept of Sustainable Rural Tourism Development in the Face of COVID-19 Crisis: Evidence from Russia

2021 ◽  
Vol 14 (1) ◽  
pp. 38
Author(s):  
Anna Polukhina ◽  
Marina Sheresheva ◽  
Marina Efremova ◽  
Oxana Suranova ◽  
Oksana Agalakova ◽  
...  
Keyword(s):  
Sustainable Development ◽  
Indicator System ◽  
Tourism Industry ◽  
Point Of View ◽  
Rural Tourism ◽  
Development Programs ◽  
Local Policy ◽  
Strategic Development ◽  
The Sustainable Development ◽  
Rural Destinations

In the context of globalized processes, the importance of the sustainable development concept in solving the problems of local tourism systems development is growing. Unprecedented challenges caused by the COVID-19 crisis in the tourism sector, on the one hand, questioned the possibility of fulfilling the Sustainable Development Goals (SDGs) and the goals of sustainable tourism. On the other hand, they emphasized the need for balance between three pillars of sustainability, both as an urgency tool to cope with the pandemic crisis and as a solid basis for long-term development in the post-pandemic period. The study presented in the paper discusses sustainability issues in rural tourism as one of the most promising sectors for the development of domestic tourism on the example of the Russian tourism industry. The overall goal of the study initiated in the pre-pandemic period is to find ways to support sustainable rural tourism in Russian regions and to develop indicators for monitoring the effectiveness of local strategic development programs, taking into account national and regional specifics. This paper discusses intermediate results obtained with the adjustment for pandemic challenges. The authors combined a number of methods and techniques, namely desk research, statistical analysis, and analysis of empirical data obtained by means of in-depth interviews, as well as a survey using a formal questionnaire. The results confirm that Russian enterprises and local communities considered the three pillars of sustainability as important to develop tourism in rural destinations both in the pre-pandemic period and in times of challenges caused by the COVID-19 pandemic. At the same time, the findings show weaknesses in the federal and local policy, including the lack of systemic measures to improve the sustainable management of Russian tourism destinations. From the authors’ point of view, it makes sense to adapt the European tourism indicator system for sustainable destinations (ETIS) for local peculiarities. ETIS is a useful tool to boost the sustainable development of rural destinations by encouraging stakeholder engagement and monitoring processes. In the case of Russia, one needs to add indicators for monitoring the effectiveness of the implementation of strategic development programs in the field of tourism.

scholarly journals In Tourism Industry We Talk About Sustainable Development, But We Evaluate Profits and Growth

2017 ◽  
Vol 3 (1) ◽  
pp. 79-85
Author(s):  
Tanja Sirk
Keyword(s):  
Sustainable Development ◽  
Development Strategies ◽  
Tourism Industry ◽  
Short Term ◽  
Economic Sectors ◽  
Development Management ◽  
Doing Business ◽  
Tourism Enterprises

Abstract Tourism is one of the biggest economic sectors, it has a significant impact on the environment. At the same time, the long-term development of tourism also greatly depends on the environment it affects. Experts are unanimous that it is necessary for the longterm existence and development of tourism that it becomes sustainable. Nevertheless, in tourism businesses, sustainable development strategies are not sufficiently present and put into practice. The author of the article presents the argument as a possible reason for this: the management of tourism enterprises as well as management of all the companies is focused on doing business successfully; and because the performance of management is assessed in terms of growth and security of its operations, and not in relation to the measures taken in the field of sustainable development, management gives priority to ensuring relatively short-term growth and security of operations.

scholarly journals Competitiveness and Sustainability in Tourist Firms and Destinations

2020 ◽  
Vol 12 (6) ◽  
pp. 2388
Author(s):  
César Camisón
Keyword(s):  
Sustainable Development ◽  
Economic Impact ◽  
Global Economy ◽  
Management Practices ◽  
Tourism Industry ◽  
Special Issue ◽  
Environmental Implications ◽  
Bottom Line ◽  
Major Activity ◽  
New Ideas

Tourism is a major activity in the global economy, not only in terms of its economic impact but also its social and environmental implications. The management practices and processes adopted by tourist companies and destinations are very heterogeneous and have variable impacts on the triple-bottom-line sustainability (people, profit, planet) of the ecosystem. However, there is still only limited available knowledge about the value of different practices for promoting both sustainable development and greater competitiveness. This Special Issue includes papers that present new ideas, theories, advancements, experiences, evidence or methodologies that support the convergence of economic, social and environmental competitiveness, the factors that help ensure their alignment, and the obstacles to complementarity between sustainability, responsibility and competitiveness in the tourism industry.

scholarly journals Designing the organizational process of managing logistic events in restaurant business

2019 ◽  
pp. 24-27
Author(s):  
Anna IVASHCHENKO
Keyword(s):  
Organizational Structure ◽  
Systematic Approach ◽  
Block Diagram ◽  
Data Bank ◽  
Tourism Industry ◽  
Logistics Management ◽  
Monitoring And Control ◽  
The Creation ◽  
Tourism Enterprises ◽  
Stimulation Of

The block diagram of logistic system intercommunication in hotel business restaurant business is elaborated. The local modeling of operation processes of goods purchase taking into account the limits of financial resources is made. The sales point of goods is determined. At the present stage of the development of the economy of services in the world and Ukraine, the need to optimize the hotel and restaurant product is urgent. The application of logistic management principles can be significantly beneficial in the tourism and recreation industry thanks to the accumulated experience in the creation, implementation, monitoring and control of supply chains. In the case of the formation of a supply chain in the tourism industry, especially important skills, advanced and professional knowledge in the transport system of cargo and passengers, knowledge in information and financial logistics. The problems of logistics management point to the need for a systematic approach to the management of each tourist enterprise. Thus, an expedient direction to improve logistics management is to provide mechanisms for the intensive development of regional tourism on the basis of a systematic approach to management through the cooperation of tourist enterprises, as well as the introduction of a unified information system with a new data bank, first of all, on the features of regional tourist products. The results of logistic and marketing analysis indicate the expediency of reforming the organizational structure of management of tourism enterprises through the creation of logistics departments. The article describes the basic principles of stimulation of labor at enterprises of the tourism industry. The systems of payment and stimulation of work of employees at the enterprise are described. Differences in wage systems are investigated. The main factors of satisfaction with the work of the tourism industry are revealed. Recommendations for optimizing the incentive system are given A significant number of tourist enterprises, we were invited to improve the existing organizational structure. Thus, we can conclude that in most domestic hotel and restaurant enterprises, logistic control systems, as such, are practically absent.

scholarly journals ПРИБУТКОВІСТЬ ТУРИСТИЧНОЇ ГАЛУЗІ ЯК ФАКТОР СОЦІАЛЬНО-ЕКОНОМІЧНОГО РОЗВИТКУ ПОСТКОНФЛІКТНОЇ ТЕРИТОРІЇ

2020 ◽  
pp. 14-21
Author(s):  
О. О. Зеленко ◽  
Л. В. Денищенко
Keyword(s):  
Systems Approach ◽  
Negative Impact ◽  
Tourism Industry ◽  
Practical Significance ◽  
Research Systems ◽  
Post Conflict ◽  
Global Pandemic ◽  
Systemic Crisis ◽  
Tourism Enterprises ◽  
Break Even Point

The global pandemic caused by COVID-19 led to a global crisis in the tourism industry, but at the same time created conditions for the development of domestic tourism in Ukraine. The post-conflict territories of Donbass, where quarantine has deepened the depressed socio-economic situation, especially need this chance. There is a question of finding measures to restore the profitability of tourism entities in the region. The aim of the research: to determine ways to increase the profitability of the tourism industry in the post-conflict areas of eastern Ukraine, taking into account the current features of their socio-economic development. The subject of the research: theoretical and practical aspects of increasing the profitability of tourism enterprises in Luhansk and Donetsk regions to restore the regional tourism industry and obtain a multiplier effect and the development of the socio-economic system of the region. The methods of the research: systems approach, structural-logical and statistical analysis, synthesis, generalization. The hypothesis of the research: involves the approach for tourism enterprises in the post-conflict eastern territory of the country to review systematically and change outdated patterns of work to overcome the break-even point and the general systemic crisis after a long quarantine. The statement of basic materials. According to the results of the analysis, it is determined that for tourist enterprises of Luhansk and Donetsk regions are especially relevant: overcoming the negative impact of external factors, creating an innovative product and diversification of activities, integration into other industries. The main ways that will best help achieve the required level of profitability are digitalization and implementation of modern methods of personnel management, comprehensive marketing and advertising activities, as well as mandatory analysis of financial and economic performance. The originality and practical significance of the research: presented results and proposed recommendations are based on a comprehensive comparative analysis of the current situation of the tourism industry at the regional level, presented proposals are interested for practitioners and relevant for implementation in most tourism organizations in Donbass. Conclusions and prospects for further research. The main requirements for the success of the proposed areas - getting rid of outdated patterns, validity and systematization in all processes and at all stages of work.

scholarly journals Resource approach to strategic management of tourism enterprises

2020 ◽  
pp. 125-132
Author(s):  
Vasyl Brych ◽  
Nataliia Halysh
Keyword(s):  
Sustainable Development ◽  
Strategic Management ◽  
Swot Analysis ◽  
Global Strategy ◽  
Strategic Development ◽  
Modern Development ◽  
Tourism Enterprises ◽  
Development Resource ◽  
The Given ◽  
Theoretical Foundations

Purpose. The aim of the article is substantiation of theoretical bases of the resource approach to strategic management of tourism enterprises in the Ternopil region according to the need for their sustainable development in the conditions of activation of the tourist services market. Methodology of research. The theoretical and methodological bases of the research are the findings of domestic and foreign scientists on the strategic development of tourism enterprises. In the course of the research, the methods of analysis are used (to identify key parameters of the basic enterprise strategies), synthesis (to generalize the concept of resource strategies of tourism enterprises), SWOT analysis (to identify strengths and weaknesses, opportunities and threats in the strategic activity of the tourist company “Land of recreation”). Findings. The essence of the category “resource strategies” is substantiated, their key parameters are characterized. The basic directions of development of tourist potential of Ternopil region are highlighted, and therefore – strategic vectors for competitive activity of tourist enterprises. The factors of opportunities and threats in the development of the tourist enterprise “Land of recreation” are grouped on the basis of analysis, therefore created possibilities to make proposals on the directions of its activity. Originality. The theoretical foundations of the resource approach to the strategic management of tourism enterprises related to the adherence to the conceptual principles of sustainable development as a global strategy for modern development are substantiated. In particular, it is proved that the use of a resource approach can significantly affect the efficiency of the tourism enterprise in a competitive environment. Practical value. According to the results of the SWOT-analysis, the strengths and weaknesses, opportunities and threats of the tourist enterprise “Land of recreation” are identified. Matrixes of opportunities and threats for the given enterprise were constructed. As a result it was possible to differentiate the degree of influence on the activity of a tourist enterprise depending on the probability assessment of their realization in drawing up plans for strategic development. Key words: strategic management; strategic planning; sustainable development; resource-oriented approach; resource strategies; tourism enterprise; tourist product; tourist services market.

The Business Transformation Framework, Agile Project and Change Management

2019 ◽  
pp. 212-229
Author(s):  
Antoine Trad ◽  
Damir Kalpić
Keyword(s):  
Project Management ◽  
Change Management ◽  
Global Economy ◽  
Business Environment ◽  
Business Transformation ◽  
Business Environments ◽  
Engineering Services ◽  
Business Engineering ◽  
Management Capabilities

In order to restructure and make the global economy agile in a sustainable manner, the integration of business engineering-related agile project and change management mechanisms are fundamental. Project management transforms traditional business environments to become a part of the newly interconnected global economy. An important factor in continuously transforming a business environment into an innovative and lean business engineering services-oriented environment are the roles of the business transformation manager and the needed business transformation framework that has project management capabilities.

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