Research Insights: How Digital Tools Increase Access to Government Services and Social Programs through On-time Renewals of IDs
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Sending SMS reminders increased the probability of on-time renewals of IDs by 12 percentage points, while also allowing citizens to renew their IDs online only increased renewals by 8 percentage points. Providing an online option (instead of in-person renewals) was less effective due to a poor user experience with the online procedure. The poorest individuals who received reminders were also more likely to receive transfers from an emergency in-kind transfer delivered through digital vouchers.
2021 ◽
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2015 ◽
Vol 06
(04)
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pp. 769-784
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2021 ◽
2018 ◽
Vol 15
(9)
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pp. 1961
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