A Study of Work Stress and its Impact on Employee Performance in Banking Sector (A Study with Special Reference to Public and Private Sector Banks in Haryana)

Indian banking sector is going through a massive transformation day by day with the advancement of Information and communication Technology and impact of digitization in the banking industry. After the core banking system, banks have moved further to reap the benefits of internet and mobile banking. In order to engage more customers anywhere and anytime without visiting the brick and mortar branches, the banks have now introduced the social media banking. Most of the people are already active in different social media platforms, so banks have grabbed that opportunity to reach people easily and provide services through social media. This paper has made an attempt to analyze the engagement of social media customers in different banks including public and private sector with reference to facebook bank page. The results show that most of the banks have presence on popular social media platforms. With respect to the engagement of customer to all facebook posts during the study period, public sector banks are posting more on their respective facebook page but the customers’ likes as well as dislikes are more for SBI, ICICI and AXIS. In case of shares and comments, SBI and PNB have more and are increasing continuously as these two banks post more on their respective facebook pages. But with respect to customer engagement per facebook post during the study period, customers are engaged more with private sector banks. And it can be said that regarding overall customer engagement people are more engaged with private sector over public sector banks.

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Changing Planes in Managing Human Resources in High Performing Indian Banking Organizations: Attract, Retain, and Motivate

10.51240/jibe.2017.2.3 ◽

2017 ◽

Vol 18 (2) ◽

pp. 60-83

Author(s):

Prachi Bhatt

Keyword(s):

Private Sector ◽

Banking Sector ◽

Managerial Decision ◽

Public And Private ◽

High Performing ◽

Hr Practices ◽

Banking Organization ◽

Public And Private Sector ◽

The Right ◽

Hr Function

Sensitive to change, human resource (HR) function plays a crucial role in dealing with globally competitive marketplace. Banking sector in a developing country like India is no different. There is an urgent need to revolutionize HR practices in Indian banking. This paper, as part of a larger research, studies high performing banking organizations in India and proposes a changing pattern of HR for the Indian banking organizations through the attract, retain, and motivate (ARM) framework. Further, the paper examines through exploratory factor analysis (EFA) whether and to what extent the changing pattern in HR practices in case of public and private sector banks supports the proposed conceptual framework. Thus, the paper presents empirical evidences (412 employee respondents) for the changing pattern of HR practices. The paper exhibits differences in the extent to which HR practices are changing in the public and private sector banks. Decisions to improve the HR priorities and practices can lay foundations for high- performing organizations. The paper examines an important issue for managerial decision-making in identifying the right blend of ARM to become high performing banking organization

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Brazil banks will stay cautious amid fragile recovery

Emerald Expert Briefings ◽

10.1108/oxan-db219806 ◽

2017 ◽

Keyword(s):

Private Sector ◽

Banking Sector ◽

Retail Banking ◽

Foreign Bank ◽

Foreign Banks ◽

Risk Averse ◽

Public And Private ◽

Content Type ◽

Private Banks ◽

Public And Private Sector

Subject Outlook for the banking sector. Significance The two-year recession has made Brazil’s public- and private-sector banks increasingly risk-averse in their lending to households and companies. This is likely to persist in 2017, owing to a very uncertain and fragile economic recovery, high unemployment and elevated levels of private-sector debt. Impacts Less-aggressive lending by national state banks will help public finances and give private banks a chance to increase market share. Spanish Santander will be the only foreign bank capable of competing in Brazil’s retail banking segment in the coming years. Other foreign banks lacking the necessary scale for profitable retail banking will focus on other niches.

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Liquidity and Off-Balance Sheet Items: A Comparative Study of Public and Private Sector Banks in India

SDMIMD Journal of Management ◽

10.18311/sdmimd/2017/15721 ◽

2017 ◽

Vol 8 (1) ◽

pp. 47 ◽

Cited By ~ 4

Author(s):

N. Pushkala ◽

J. Mahamayi ◽

K. A. Venkatesh

Keyword(s):

Private Sector ◽

Banking Sector ◽

Balance Sheet ◽

Vital Role ◽

Public And Private ◽

Banking Business ◽

Public And Private Sector ◽

The Impact ◽

Reserve Ratio ◽

Of Greece

Liquidity is the life-line of every business. Banking business’ liquidity was the bone of contention during the economic crisis of Greece and the downfall of Finance Behemoth like Lehman Brothers. Banking Sector-Illiquidity was the epicentre of such crisis. Globally, the Off-Balance Sheet Exposure played a vital role in managing liquidity and solvency issues of commercial banks. This research paper explores the concepts, aspects, analysis of liquidity and the impact of Off-Balance Sheet Items on Liquidity and Solvency. Furthermore, this paper focuses on the liquidity aspects of Public and Private Sector banks towards scrutinizing whether the ownership has any influence on the liquidity and solvency aspects of the banking structure, under the backdrop of Off-Balance Sheet Exposure. Besides, it looks into the unpredictability of RBI’s policies on liquidity like Cash Reserve Ratio, Statutory Liquidity Ratio etc.

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A Study on Customer Delight in Banking

Revista Gestão Inovação e Tecnologias ◽

10.47059/revistageintec.v11i2.1770 ◽

2021 ◽

Vol 11 (2) ◽

pp. 1447-1465

Author(s):

David Winster Praveenraj D

Keyword(s):

Customer Satisfaction ◽

Private Sector ◽

Banking Sector ◽

Technological Advancement ◽

Public And Private ◽

Descriptive Research ◽

Level Of Satisfaction ◽

Customer Delight ◽

Public And Private Sector

The banking industry like other industries have its own competition, uncertainties, new technological advancement and changing market conditions. Customer Satisfaction is one of the key area’s banks have to focus if it wants to be attained long-term success. In this study we have examined the level of satisfaction of the customers towards the services rendered by public and private sector banks. The main aim of the study is to evaluate the determinants of Customer Satisfaction in Banking Sector. For this a descriptive research was carried out to analyse the data collected from 105 customers of both public and private sector banks. The inferences from the results depict the factors that are crucial for enhancing customer satisfaction. Based on the inference’s suggestions are given to help banks improve their service quality.

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A study on operational performance of selected public and private sector banks in India

International Journal of Interdisciplinary and Multidisciplinary Research ◽

10.54121/2021/09/1494 ◽

2021 ◽

Vol 6 (9) ◽

pp. 26-33

Author(s):

M. Mohan ◽

K. Someshwer Rao

Keyword(s):

Private Sector ◽

Banking Sector ◽

Positive Impact ◽

National Income ◽

Operational Performance ◽

Ratio Analysis ◽

Public And Private ◽

The Public ◽

Deviation Coefficient ◽

Public And Private Sector

The banks are prime intermediaries in mobilising the resources to various sectors of Indian economy. The flow of bank credit has a positive impact on the growth of the banking sector and contributes increasing the national income, employment and production. The present study analysing the operational performance of the public and private sector banks in India. The purpose of the study two public and private sectors banks SBI, PNB and HDFC, ICICI banks selected. The study period covers five years 2015 to 2019. The data analysis has been done using the ratio analysis, descriptive statistics like mean, standard deviation, coefficient of variation.

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The Impact of Privatization of IDBI Bank in Indian Economy

International Journal of Research in Engineering, Science and Management ◽

10.47607/ijresm.2020.407 ◽

2020 ◽

Vol 3 (12) ◽

pp. 59-63

Author(s):

Vishal Kumar ◽

Soumak Ganguly ◽

Payal Ghosh ◽

Manisha Pal

Keyword(s):

Private Sector ◽

Banking Sector ◽

Financial Statement ◽

Government Control ◽

Public And Private ◽

The Public ◽

The Government ◽

Public And Private Sector ◽

The Impact ◽

Share Value

Privatization refers to the public shares and Assets which are sold to the private sector in the economy. It decreases the power of government control and creates the other policies method. Privatization leads to cutting short the capital and revenue expenditure, which leads to an increase in share value in the market. During the pre-privatization period, the government used to pay less amounts of dividends to its shareholders due to its complex cost structure. Privatization leads to cutting short the capital and revenue expenditure, which leads to an increase in share value in the market. It also gave information about Public and Private sector banks. Our objective is to compare the pre and post-privatization performance like other banks of developing countries shows that privatization resulted in significant gains in profitability and efficiency. To evaluate the impact of privatization in the Indian banking sector and the relationship between privatization and Indian Economic growth by using a case study of IDBI bank condition of Indian private sector banks is analyzed using the financial statement of IDBI Bank with the help of different research methodologies.

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A Comparative Analysis of Customer Satisfaction between Public and Private Sector Bank with Reference to New Delhi Area

International Journal for Research in Applied Science and Engineering Technology ◽

10.22214/ijraset.2021.38694 ◽

2021 ◽

Vol 9 (11) ◽

pp. 265-266

Author(s):

Ankur Bhadauriya

Keyword(s):

Public Sector ◽

Customer Satisfaction ◽

Private Sector ◽

Banking Sector ◽

Research Work ◽

Survey Study ◽

Primary Data ◽

Satisfaction Level ◽

Public And Private ◽

Public And Private Sector

Abstract: The Aim of this study is to compare the customer perception and customer satisfaction level between Private and Public sector Bank in North West Delhi area and to investigates and understands the relationship variable which leads to customer satisfaction and studies the differences in different perception and thinking of customers with respect to various services provided by 4 Indian banks. It begins with a brief overview of customer satisfaction and past history of the banking sector. This study analysis the details of the various research design is being used and the sampling technique is being also employed, various data collection methods to achieve the objectives of this study and the various tools and techniques used for analyzing the data. This study also elaborates upon the research instrument that is used. Finally, the different hypothesis to be tested during the course of the work has been presented later on. The contents bring out the aims and objectives of this research work. The scopes of the study have been mentioned and it includes the period cycle of study and volume of study carried out in the work. It also presents a detailed roadmap of how the research has been conducted in various stages. A questionnaire has been employed for collection of primary data through questionnaire responses collected from 100 responded and secondary data collected from books, magazine, research paper, journals, articles etc. In this study a detailed analysis of Customer Satisfaction between public and private Sector Banks has been achieved with the help of a survey study of customer of public and private sector Banks. The Analysis of this study of data was carried out using both MS Excel and SPSS (Statistical Package for Social Sciences) and hypothesis is also designed to understand the satisfaction level at various banks.. This study reveals the different levels of satisfaction are high in Private Sector as compared to Public Sector. This study also helps identify the various variables factors (or relationship dimensions) which is responsible for satisfying the customer between various Banks.

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FACTORS AFFECTING TRANSFER OF TRAINING AT WORKPLACE: STUDY OF SSGC, HYDERABAD

IBT Journal of Business Studies ◽

10.46745/ilma.jbs.2015.11.01.08 ◽

2015 ◽

Vol 11 (1) ◽

Author(s):

Qurat-ul-Ain Qureshi ◽

Keyword(s):

Private Sector ◽

Service Sector ◽

Banking Sector ◽

Comparative Performance ◽

Public And Private ◽

Factors Affecting ◽

Public Sector Banks ◽

Stable Economy ◽

Indian Banks ◽

Public And Private Sector

Purpose The reforms is the financial sector have resulted in numerical changes in the banking sector. In order to improve the financial health of the banks various norms have been introduced at regular intervals. As the banking sector constitutes a major component of the financial service sector the soundness of the banking sector is necessary for a dynamic and healthy economy. The establishment of a productive efficient and stable economy is possible only when a country is having a sound healthy banking sector. The study has been an attempt to analyse the comparative performance of selected public and public and private sector banks in India during the period 2003-2013 On the basis of their direct and indirect contributions to the society for socio- economy growth and its impact on quality of assets or NPA level of the banks Sampling Methodology For this purpose five leading Indian Banks from each of the Public and Private sector bank have been taken into consideration Findings of the study indicate that the performance of the private sectors bank is better from bankers view point but from the social view points public sector banks are better performers.

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