Client Feedback: A Valuable Source of Counselor Development
Professional literature documents the importance of consumerism in rehabilitation service delivery. It is proposed that the use of systematic client feedback in the evaluation of rehabilitation counselors is a valuable, but untapped, source of counselor development. A proposed-, systematic-, client feedback-, rehabilitation counselor evaluation model, its potential strengths and weaknesses, prototype instrumentation based on information gathered from a sample of 25 rehabilitation clients, and the pro's and con's of implementation alternatives, are presented. The opinions and recommendations of 52 rehabilitation professionals attending a National Rehabilitation Counseling Association Conference Program, and concluding recommendations for research and implementation are offered.