scholarly journals IT Impacts On Performance Of Service Firms Through Operation-Level Dynamic Capability

2012 ◽  
Vol 28 (6) ◽  
pp. 1283 ◽  
Author(s):  
One-Ki (Daniel) Lee ◽  
Peng Xu ◽  
Jean-Pierre Kuilboer ◽  
Noushin Ashrafi
Keyword(s):  
Firm Performance ◽  
Value Of Information ◽  
Information Technologies ◽  
Service Industry ◽  
The United States ◽  
Service Industries ◽  
Dynamic Capability ◽  
Service Firms ◽  
Strategic Value ◽  
Service Setting

This study focuses on the strategic value of information technologies in the service industry and examines the relationship between information technology (IT) service competence and firm performance. The proposed relationship is further augmented by investigating the mediating role of operation-level dynamic capability particularly for the service setting. Survey data of medium to large-size enterprises in service industries in the United States were used to validate the proposed model. The results indicate that operational reconfigurability as an operation-level dynamic capability is a significant IT-enabled mediating driving force of firm performance in the service setting. This study is an early attempt to examine the strategic value of information technologies to lead to service firms business performance, particularly through the dynamic capability at the operation level.

Exploring competitive priorities in the service sector: evidence from India

2019 ◽  
Vol 11 (2) ◽  
pp. 167-186 ◽  
Author(s):  
Fazli Idris ◽  
M. Muzamil Naqshbandi
Keyword(s):  
Service Sector ◽  
Service Industry ◽  
Service Industries ◽  
New Delhi ◽  
Service Firms ◽  
Competitive Priorities ◽  
Content Type ◽  
High Performing ◽  
Services Sector ◽  
Competitive Priority

Purpose The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service industries in India and to find out how these competitive priorities change across low- and high-performing service firms. Design/methodology/approach An empirical study of 166 firms from five different service industries is undertaken in New Delhi and its surroundings. Findings The results reveal the presence of three competitive priorities in the services sector in India: cost, flexibility and quality/delivery, with quality/delivery being the most distinctive competitive priority. Hotel and auto-repair industries are found to be focused on controlling costs, while hospitals, banks and private colleges prioritized quality/delivery. For high-performing firms, cost is the top most competitive priority, followed by quality/delivery and flexibility, while for low-performing firms, quality/delivery remains the top most competitive priority, followed by flexibility and cost. Originality/value The paper enhances the understanding of competitive priorities in the Indian services sector. The identification of competitive priorities of different service industries in India and their dynamics across different industries add value to the current literature and fill an important research gap. Additionally, surveying diverse industries in this paper reveals a holistic picture of the Indian service industry and helps achieve some degree of cross-industry perspective.

scholarly journals Impact of Innovation Culture, Organization Size and Technological Capability on the Performance of SMEs: The Case of China

2020 ◽  
Vol 12 (4) ◽  
pp. 1355
Author(s):  
GuoXiang Tang ◽  
Kwangtae Park ◽  
Anurag Agarwal ◽  
Feng Liu
Keyword(s):  
Firm Performance ◽  
Manufacturing Industry ◽  
Service Industry ◽  
Technological Capability ◽  
Service Industries ◽  
Organization Size ◽  
Innovation Culture ◽  
Rapid Economic Growth ◽  
Service Sectors ◽  
Apply Regression Analysis

Small and medium-sized enterprises (SMEs) in both the manufacturing and service sectors have been viewed as an important driving force behind the rapid economic growth in China. There are multiple factors that drive the success of SMEs. In this paper, we study the effect of innovation culture, technological capability, and organization size on the performance of SMEs in China. We hypothesize that firm performance is positively affected by each of these factors. We use data from 1124 SMEs in China and apply regression analysis to test our hypotheses. We find that technological capability and organization size have a statistically positive effect on the performance of SMEs. Because manufacturing and service industries have distinct characteristics, we also compare the effects of these factors on firm performance within these industries. We find that technological capability is positively and statistically significantly related to firm performance in the manufacturing industry but not in the service industry, while innovation culture is positively and statistically significantly related to firm performance in the service industry but not in the manufacturing industry.

scholarly journals Investigating The Mediating Role Of Service Innovation In Firm Performance: An Empirical Research

2016 ◽  
Vol 32 (2) ◽  
pp. 461 ◽  
Author(s):  
Arif Mohammad Arshad ◽  
Jie Wang ◽  
Qin Su
Keyword(s):  
Firm Performance ◽  
Organizational Performance ◽  
Service Industry ◽  
Service Innovation ◽  
Service Firms ◽  
Total Quality ◽  
Empirical Survey ◽  
Mediating Role ◽  
Indirect Relationship

The aim of this paper is to investigate the relationship between total quality management (TQM), service innovation and firm performance in the Pakistan’s service industry. An empirical survey was performed and there were 190 participants from financial service firms in Pakistan. Regression analysis was employed in this study to investigate the tri-dimensional relationship between TQM, service innovation and firm performance. In the context of financial firms, this research examines how TQM practices adopted and managed to boost service innovation and whether and how TQM practices is going to influence the firm performance through the mediating role of service innovation. A research framework and the related hypotheses are suggested. Direct and indirect impact of each construct of TQM practices on organizational performance was determined. Data analysis discloses that, extent of TQM implementation has a positive and significant influence on service innovation as well as on organizational performance. Furthermore, a positive but a weak relationship was observed between service innovation and organizational performance.  The direct relationship between TQM and organizational performance outperforms the indirect relationship of service innovation and organizational performance. It has contributed in the sense that past researchers have not considered the tri-dimensional relationship between TQM, service innovation and firm performance.

Influence of Age and Size on Firm Performance-A Comparative Study of Manufacturing and Service Sectors.

2005 ◽  
Vol 1 (2) ◽  
pp. 91-103
Author(s):  
J. Raja ◽  
A. Suresh Kumar
Keyword(s):  
Firm Performance ◽  
Comparative Study ◽  
Negative Relationship ◽  
Manufacturing Firms ◽  
Service Industries ◽  
Total Asset ◽  
Service Firms ◽  
Firm Age ◽  
Service Sectors ◽  
Asset Size

This paper addresses the issue of firm age and asset (Size) impact on firm performance. The main purpose of this paper is to find, whether firms age and asset can behave in similar fashion across industries particularly in manufacturing and service industries. The results show that manufacturing firms are older and slightly better profitable than services firms. The age of the firm is significant but negatively related to services firms The firm age does not produce any result for many facturing firms. Interestiingly, the total asset of the manufacturing firms’ is significantly related to firm performance, but it produces negative relationship between firm asset and firm perfprmance. The firm asset does not yield any results for service firms. Finally, it is concluded that the age and asset of the firm behaves differntly according to the industry charcterstics.

A Study of Value Factors for Adopting Information Technology in Professional Service Industry — A Demonstrative Case of Accounting Firms in Taiwan

2002 ◽  
Vol 05 (04) ◽  
pp. 509-519 ◽  
Author(s):  
Shi-Ming Huang ◽  
Cheng-Yuan Ku ◽  
Yuan-Te Chu ◽  
Hsiang-Yuan Hsueh
Keyword(s):  
Information Technology ◽  
Business Models ◽  
Service Industry ◽  
Critical Issue ◽  
Service Industries ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Accounting Firms ◽  
Operational Activities

With the popular adoption of information technology (IT), business models and types of services in industries are strongly influenced. Consider the professional service industries such as accounting firms, services are the main business activities in their daily job. These firms are now facing the critical issue on how to apply IT effectively and improve their service quality. The purpose of this paper is to provide a demonstrative analysis for the evaluation of valuable activities in professional service firms via "Value Shop" model. And then find the strategic benefits of IT invested with corresponding value activities by the case study of accounting firms in Taiwan. The findings indicate that IT investment is indeed helpful for activities in daily business activities in such firms, whether it is strategy-centric, managerial, or operational activities.

scholarly journals Human Capital Strategies to Reduce Employee Turnover in the Food Service and Automotive Industries

2020 ◽  
Vol 8 (3) ◽  
pp. 84-90
Author(s):  
Olivia Patrice Chante’ Miller ◽  
Regina Banks-Hall
Keyword(s):  
Human Capital ◽  
Employee Turnover ◽  
Service Industry ◽  
Food Service ◽  
Employee Motivation ◽  
The United States ◽  
Service Industries ◽  
Organizational Strategies ◽  
Capital Theory ◽  
Voluntary Employee Turnover

High voluntary employee turnover in service industries often exceeds 60%, negatively affecting profitability due to employee replacement costs. In studies conducted with multinational corporate leaders, they acknowledged a lack of business direction resulting in a 68% failure to implement organizational strategies. Through a multiple case study, we aimed to explore the human capital strategies utilized in the automotive and food service industries to reduce voluntary employee turnover. We analyzed the responses of twenty-four service leaders in the Eastern and Midwest regions of the United States through the process of compiling, disassembling, reassembling, interpreting, and concluding. Vroom’s expectancy theory and G.S. Becker’s human capital theory provided the conceptual framework for the study. Five emergent themes supported positive work relationships with employees through employee motivation, employee selection, and employee incentives: benchmarking, training, communication strategies, organizational change, and integrity. The results support employee development and improved corporate profitability, which increases competitive advantage and economic sustainability within the service industry.

scholarly journals Open Innovation Implementation in the Service Industry: Exploring Practices, Sub-practices and Contextual

2015 ◽  
Vol 3 (2) ◽  
pp. 106-130 ◽  
Author(s):  
Justine Virlee ◽  
Wafa Hammedi ◽  
Vinit Parida
Keyword(s):  
Firm Size ◽  
Open Innovation ◽  
Service Industry ◽  
Service Industries ◽  
High Tech ◽  
Service Firms ◽  
Innovation Implementation ◽  
Managerial Skills ◽  
Knowledge Intensive ◽  
Innovation Practices

This paper addresses a major gap in reported research on open innovation (OI) literature: How do service firms adopt open innovation? This research focuses on data from eighteen service SMEs in Belgium from high-tech and knowledge-intensive service industries. Based on analysis, we find new insights regarding open innovation practices (i.e., inbound and outbound) and sub-practices (i.e., acquiring, sourcing, selling and revealing) for service firms. More specifically, the study showed that service SMEs are more inclined to use inbound practices due to reasons associated with firm size, industry, and knowledge intensity in the market, whereas the decision about which sub-practice to adopt seems to be strongly influenced by the type of actor, the firm’s vulnerability and internal managerial skills, and the existence of complementarities. Thus, we contribute to OI literature as well as capability literature through providing initial insights regarding the adoption of OI by service firms.

scholarly journals The differentiated effects of CSR actions in the service industry

2014 ◽  
Vol 28 (7) ◽  
pp. 558-565 ◽  
Author(s):  
Ana B. Casado-Díaz ◽  
Juan L. Nicolau-Gonzálbez ◽  
Felipe Ruiz-Moreno ◽  
Ricardo Sellers-Rubio
Keyword(s):  
Corporate Governance ◽  
Firm Performance ◽  
Service Industry ◽  
Positive Impact ◽  
Manufacturing Firms ◽  
Service Firms ◽  
Related Factors ◽  
Content Type ◽  
Good Corporate Governance ◽  
The Impact

Purpose – The purpose of this study is to attempt to explain why the impact of Corporate Social Responsibility (CSR) initiatives may be different and/or more important in service firms compared to manufacturing firms. CSR is becoming a common strategy, hence its extensive research. Central to it is the analysis of the effect of CSR on a firm’s performance, whose outcome depends on firm-specific and industry-related factors. Design/methodology/approach – The event study methodology is applied to all the 248 companies that have ever traded on the Spanish Stock Market between 1990 and 2007. A regression analysis examines potential different effects of CSR on service and goods firms. Findings – The results show that CSR activities have a positive impact on firm performance that is higher for service firms than for manufacturing firms. Actions related to the environment, responsible labor relationships and good corporate governance are especially important in the service context. Research limitations/implications – This research is focused on shareholders’ performance, but it does not consider other stakeholders, such as real consumer behavior or employees’ commitment and productivity. Practical implications – Service firms are likely to gain from focusing on some CSR activities (environment, employees and good corporate governance) and should use their responsible behavior as a valuable tool for public relations and differentiation in the market. Originality/value – This article is the first attempt to empirically test and explain why the relationship between CSR and firm performance may be different (more positive) for service vs manufacturing firms.

DECISION-MAKING IN THE SERVICE SECTOR — COMPARISON OF INFORMATION TECHNOLOGY ACQUISITION BETWEEN PRIVATE AND PUBLIC INSTITUTES

2007 ◽  
Vol 04 (01) ◽  
pp. 41-58 ◽  
Author(s):  
ROSINE HANNA ◽  
TUGRUL U. DAIM
Keyword(s):  
Decision Making ◽  
Information Technologies ◽  
Service Sector ◽  
Service Industry ◽  
Service Providers ◽  
The United States ◽  
Private And Public ◽  
Decision Making Processes ◽  
Private Corporations ◽  
High Level

This study explores differences in decision making processes of public and private organizations in the service industry when they acquire information technologies (IT). The service sector has become increasingly important for economic growth and wealth in the United States. It is the fastest growing sector among the three traditional sectors: goods, manufacturing and services. Aside from the fast growing privately organized service business, public organizations have played an important role as service providers for many years. The public sector has also undergone significant changes towards privatizations. Public service organizations have started to compete with the private sector. Thus, they are forced to improve the speed and efficiency of their decision making processes. The study accomplishes this by specifically investigating IT-purchasing decisions of three private corporations, one academic institution and the United Nations. The study makes use of expert interviews done on site or on line with mid and high-level decision makers of the five organizations.

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