The effect of work motivation, work environment, and job satisfaction on organizational citizenship behavior and their impact on employees performance of RSU Menteng Mitra Afia during the Covid-19 pandemic

The current Covid-19 pandemic has resulted in many hospitals in the world experiencing difficulties both in terms of management and infrastructure in providing services because the number of patients has increased in a short time. The human aspect has a significant role in hospitals, with the characteristics of various ages, education levels, position levels, and length of work. Menteng Mitra Afia General Hospital (MMA GH) is one of 144 hospitals in Jakarta that accepts COVID-19 patients and has had significant changes in terms of service and management. In this study, the authors succeeded in analyzing the influence of work motivation, work environment, and job satisfaction on Organizational Citizenship Behavior (OCB) and their impact on employee performance at MMA GH during the COVID 19 pandemic. Sampling method with a total sampling of 121 respondents from the population of employees who returned the questionnaire. The technical data analysis technique uses the Structural Equation Modeling, where the data processing uses the Partial Least Square (Smart-PLS) version 3.0 program. From the results of data analysis, it was found that work motivation has the most significant loading factor in its influence on OCB and employee performance, followed by Job Satisfaction and Work Environment. The conclusions that can be drawn from the results of data analysis and discussion are as follows: (1) Work Motivation has an effect on OCB (2) Work Environment has no effect on OCB (3) Job Satisfaction has an effect on OCB (4) Work motivation has an effect on Employee Performance (5) OCB has an effect on Employee Performance (6) Job Satisfaction has an effect on Employee Performance at MMA GH.

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Pengaruh Motivasi Kerja, Kompetensi, Lingkungan Kerja dan Kompensasi Terhadap Kinerja Karyawan PT. Asuransi Jiwa di Kota Batam Dengan Organizational Citizenship Behavior Sebagai Variabel Intervening

Jurnal Benefita ◽

10.22216/jbe.v4i2.3670 ◽

2019 ◽

Vol 4 (2) ◽

pp. 296 ◽

Cited By ~ 1

Author(s):

Suhardi Suhardi

Keyword(s):

Structural Equation Modeling ◽

Work Environment ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Life Insurance ◽

Structural Equation ◽

Work Motivation ◽

Employee Performance ◽

Citizenship Behavior ◽

Equation Modeling

This study aims to determine the effect of variables on work motivation, competence, work environment, compensation for organizational citizenship behavior (OCB) and the performance of life insurance officers in Batam City. The research sample was 260 respondents with multystage sampling method and designed purposive sampling. Data were collected using a questionnaire with a Likert scale and then analyzed by Structural Equation Modeling (SEM) through AMOS program version 21. The results of the analysis prove that work motivation has a significant effect on Organizational Citizenship Behavior (OCB; work motivation has a significant effect on employee performance; Competence has a significant effect on Organizational Citizenship Behavior (OCB); Competence has a significant effect on employee performance; The work environment has a significant effect on Organizational Citizenship Behavior (OCB); The work environment has no significant effect on employee performance; Compensation has no significant effect on Organizational Citizenship Behavior (OCB); employee performance; Organizational Citizenship Behavior (OCB) has a significant effect on the performance of life insurance employees in Batam city. Effect of intervening Organizational Citizenship Behavior (OCB) variables: el What Motivation, Competence, Work Environment and Compensation if through Organizational Citizenship Behavior (OCB) will actually weaken the performance of life insurance employees in the city of Batam. Penelitian ini bertujuan untuk mengetahui pengaruh variabel motivasi kerja, kompetensi, lingkungan kerja, kompensasi terhadap Organizational Citizenship Behavior (OCB) dan kinerja petugas asuransi jiwa di Kota Batam. Sampel penelitian ini adalah 260 responden dengan metode multystage samplingdan didesain purposive sampling. Data dikumpulkan menggunakan kuesioner dengan skala likert dan kemudian dianalisis dengan Structural Equation Modeling (SEM) melalui program AMOS versi 21. Hasil analisis membuktikan Motivasi kerja berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB; Motivasi kerja berpengaruh signifikan terhadap kinerja karyawan; Kompetensi berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB); Kompetensi berpengaruh signifikan terhadap kinerja karyawan; Lingkungan kerja berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB);Lingkungan kerja berpengaruh tidak signifikan terhadap kinerja karyawan; Kompensasi berpengaruh tidak signifikan terhadap Organizational Citizenship Behavior (OCB);Kompensasi berpengaruh signifikan terhadap kinerja karyawan; Organizational Citizenship Behavior (OCB) berpengaruh signifikan terhadap kinerja karyawan asuransi jiwa di kota Batam. Pengaruh variabel intervening Organizational Citizenship Behavior (OCB): Baik variabel Motivasi, Kompetensi, Lingkungan Kerja, dan Kompensasi apa bila melalui Organizational Citizenship Behavior (OCB) justeru akan memperlemah kinerja karyawan asuransi jiwa di kota Batam.

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The Effect of Intellectual Capital, Work Environment and Work Motivation of Behavior Organizational Citizenship and Employee Performance in PT. Japfa Comfeed Indonesia, Tbk Makassar Branch

Hasanuddin Journal of Applied Business and Entrepreneurship ◽

10.26487/hjabe.v3i2.321 ◽

2020 ◽

Vol 3 (2) ◽

pp. 55-65

Author(s):

Dwi Ningrum ◽

Sitti Haerani ◽

Musran Munizu

Keyword(s):

Work Environment ◽

Organizational Citizenship ◽

Intellectual Capital ◽

Organizational Citizenship Behavior ◽

Work Motivation ◽

Employee Performance ◽

Partial Least Square ◽

Least Square ◽

Test Reliability ◽

Citizenship Behavior

This study aims to determine and analyze the effect of intellectual capital, work environment and motivation on organizational citizenship behavior, know and analyze the effect of intellectual capital, work environment and motivation on employee performance, and analyze the effect of organizational citizenship behavior on employee performance. To implement these objectives the data collection techniques are used through observation, questionnaires and documentation, using the Partial Least Square (PLS) analysis method. PLS, descriptive, hypothesis testing, Measurement Model (Outer Model), validity test, reliability test, Structural Model (Inner Model). The results showed that intellectual capital, work environment and motivation significantly influence organizational citizenship behavior. The influence of intellectual capital on employee performance, which in this study empirically, intellectual capital, work environment and work motivation have a positive and significant effect on employee performance, which means that intellectual capital provides a beneficial influence in improving employee performance at PT. Japfa Comfeed Indonesia, Tbk. Makassar branch. The results of the study that organizational citizenship behavior provides a significant influence in improving employee performance at PT. Japfa Comfeed Indonesia, Tbk. Makassar branch.

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THE INFLUENCE OF WORK MOTIVATION AND WORK ENVIRONMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR WITH JOB SATISFACTION AS AN INTERVENING VARIABLE AT THE YOUTH AND SPORTS OFFICE OF NORTH SUMATRA PROVINCE

International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) ◽

10.54443/ijebas.v1i2.78 ◽

2021 ◽

Vol 1 (2) ◽

pp. 257-268

Author(s):

Salman Farisi ◽

Muhammad Andi Prayogi ◽

Elfi Juliana

Keyword(s):

Job Satisfaction ◽

Work Environment ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Work Motivation ◽

Environmental Influence ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

North Sumatra

This study aims to determine the effect of work motivation and work environment on organizational citizenship behavior in mediating job satisfaction at the Youth and Sports Office of North Sumatra Province. In this study using associative research with a sample of 52 respondents who are employees of the Department of Youth and Sports of North Sumatra Province. Data collection techniques using questionnaires and data analysis techniques using Partial Least Square (SmartPLS) to test the seven hypotheses proposed in this study. The results of this study indicate that the effect of motivation on satisfaction has a positive and not significant effect; the influence of motivation on OCB has a positive and significant effect; the influence of the environment on satisfaction has a positive and significant effect; environmental influence on OCB has a negative and insignificant effect; the effect of satisfaction on OCB has a positive and significant effect; the effect of motivation on OCB mediated by satisfaction has no significant effect, which means that job satisfaction does not play a role in mediating work motivation on OCB; The influence of the environment on OCB mediated by satisfaction has a significant effect, which means that job satisfaction plays a role in mediating the work environment on OCB.

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Hubungan dukungan organisasi, kepuasan kerja, dan organizational citizenship behavior: pendekatan partial least square

Jurnal Manajemen Strategi dan Aplikasi Bisnis ◽

10.36407/jmsab.v1i1.19 ◽

2018 ◽

Vol 1 (1) ◽

pp. 47-58

Author(s):

Pingki Rizki Cahyani ◽

Hendryadi Hendryadi

Keyword(s):

Job Satisfaction ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

Equation Modeling ◽

Government Sector ◽

The Government

This study aims to examine the relationship of perceptions of organizational support (POS), job satisfaction and organizational citizenship behavior (OCB) in the government sector. The survey approach was carried out to obtain data through questionnaires. A total of 60 employees were used as research samples. Partial least square structural equation modeling (PLS-SEM) is used to test hypotheses. The results showed that: there was a positive relationship between POS and job satisfaction and OCB, job satisfaction was significantly correlated with OCB. In addition, job satisfaction has proven to play a role as a mediator for POS relations with OCB. This research contributes to efforts to increase OCB in the government sector,

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The Impact Of Leadership To Serve And Organizational Commitments To Employee Performance With Behavior Organizational Citizenship as Mediation Variable

Journal of Business Management Review ◽

10.47153/jbmr.v1i1.8 ◽

2020 ◽

Vol 1 (1) ◽

pp. 028-041

Author(s):

Eni Istikhomah Sholikhah ◽

Septi Kurnia Prastiwi

Keyword(s):

Organizational Commitment ◽

Organizational Citizenship ◽

Significant Influence ◽

Organizational Citizenship Behavior ◽

Employee Performance ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

Equation Modeling ◽

The Impact

The aim of this study was to determine the influence of servant leadership and organizational commitment on employee performance with Organizational Citizenship Behavior (OCB) as a mediating variable (case study of the Center for Social Rehabilitation Prof. Dr. Soeharso Surakarta). The population in this study were employees of civil servants BBRSBD Prof. Dr. Soeharso Surakarta. With a sample used as many as 100 respondent. The technique of taking sample used is saturated sampling, where all populations are sampled entirely. Data collection techniques by distributing questionnaires. Data analysis techniques using Structural Equation Modeling (SEM) with the help of Partial Least Square (PLS) version 3.0. The results of the study show that 1) there is no significant influence of leadership variables that serve organizational citizenship behavior; 2) There is a significant influence of organizational commitment variables on organizational citizenship behavior; 3) There is influence of leadership variables that serve employee performance; 4) There is no influence on organizational commitment variables on employee performance; 5) There is an influence of organizational citizenship behavior variables on employee performance.

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ANALYSIS OF THE IMPACT OF LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLES MODERATED WORK MOTIVATION IN GRIYA MAHARDHIKA GENERAL HOSPITAL YOGYAKARTA

JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) ◽

10.33884/jimupb.v9i2.3723 ◽

2021 ◽

Vol 9 (2) ◽

pp. 128

Author(s):

Revisan Prisintava Hia ◽

Gendro Wiyono ◽

Kusuma Chandra Kirana

Keyword(s):

Organizational Culture ◽

Leadership Style ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Work Motivation ◽

Employee Performance ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

The Impact

This research was conducted to analyze the impact of leadership style and organizational culture on employee performance through organizational citizenship behavior as an interverning variable moderated by work motivation. The data collection method used in this research was a census technique using a Likert scale. The instrument test in this study used the IBM SPSS Statistics 26 software with the value of the validity and reliability of the r table sought at a significance of 0.05 with a 2-tailed. Inferential analysis and path analysis in this study used Partial Least Square (PLS) analysis tools, namely variance-based SEM with SmartPLS 3 software. The results showed that hypothesis 1 was accepted, hypothesis 2 was accepted, hypothesis 3 was accepted, hypothesis 4 was rejected, hypothesis 5 was accepted, hypothesis 6 was accepted. Keywords: leadership style, organizational culture, organizational citizenship behavior, employee performance, work motivation

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Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, dan Kepuasan Kerja terhadap Kinerja Karyawan

Jurnal Ilmu Manajemen ◽

10.26740/jim.v9n4.p1349-1359 ◽

2021 ◽

Vol 9 (4) ◽

pp. 1349-1359

Author(s):

Guruh Grahandika ◽

Dewie Tri Wijayati

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Work Motivation ◽

Employee Performance ◽

Linear Regression Analysis ◽

Measurement Scale ◽

Citizenship Behavior ◽

Permanent Employees

This study aims to determine and analyze the effect of emotional intelligence, organizational citizenship behavior and job satisfaction on employee performance at PT. Perkebunan Nusantara X Pabrik Gula Lestari Nganjuk. This research is a type with a quantitative approach with a population of 185 permanent employees, and the sampling technique uses slovin sampling with a sample of 128 permanent employees. The analytical tool used is multiple linear regression analysis by IBM SPSS 25 software. The measurement scale used is the Likert Scale. The results of the study explained that emotional intelligence significantly and positively affects employee performance. Besides that, organizational citizenship behavior has a significant and positive impact on employee performance, and job satisfaction has a significant and positive effect on employee performance. The company should maintain its performance by building a communication and work culture that has been carried out based on the values of emotional intelligence, OCB level, and employee satisfaction. In addition, it can also provide work motivation to employees in the company by providing rewards through various programs that can improve work performance and increase employee performance.

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EMPLOYEE PERFORMANCE IN PT BPD KALTIM KALTARA SAMARINDA

International Journal of Economics Business and Accounting Research (IJEBAR) ◽

10.29040/ijebar.v4i01.902 ◽

2020 ◽

Vol 4 (01) ◽

Author(s):

Nabila Nur Fajrina ◽

Theresia Militina ◽

Gusti Noorlitaria Achmad

Keyword(s):

Data Analysis ◽

Organizational Citizenship ◽

Significant Influence ◽

Organizational Citizenship Behavior ◽

Structural Equation ◽

Employee Performance ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

Insignificant Effect

In this study involving PT BPD Kaltim Kaltara Samarinda. In this study, to see the performance of employees used a sample of 162 respondents, based on the results of the questionnaire that has been distributed, it can be seen that the number of respondents to be analyzed was 162 respondents. The data analysis used by the author is the Structural Equation Model (SEM). Hypothesis testing is done by multivariate analysis carried out through the WarpPLS program. Data analysis through partial Least Square (PLS) is done through two stages, namely: First, Assessing the outer model or measurement model. Second, assess the inner model or structural model. The results showed that there was a positive and not significant effect between Openness on employee organizational citizenship behavior, There was a positive and significant effect between Conscientiousness on organizational citizenship behavior of employees, There was a positive and insignificant effect between Extraversion on organizational citizenship behavior of employees, There was an influence a positive and significant relationship between Agreeableness on organizational citizenship behavior of employees, There is a positive and significant influence between Neuroticism on organizational citizenship behavior of employees, There is a positive and insignificant effect between Openness on employee performance, There is a positive and insignificant effect between Conscientiousness on performance employees, There is a positive and significant influence between Extraversion on employee performance, There is a positive and significant effect between Agreeabl eness on employee performance, There is a positive and insignificant influence between Neuroticism on employee performance, There is a positive and not significant effect between organizational citizenship behavior on employee performance of PT BPD Kaltim Kaltara Samarinda Branch.

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PERAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI PEMEDIASI PENGARUH KEPUASAN KERJA TERHADAP KINERJA PERAWAT

IQTISHODUNA ◽

10.18860/iq.v0i0.4830 ◽

2018 ◽

pp. 71-86

Author(s):

Eny Ritonga

Keyword(s):

Job Satisfaction ◽

Data Analysis ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Random Sampling ◽

Employee Performance ◽

Simple Random Sampling ◽

Citizenship Behavior ◽

Sample Collection

Abstract: The increasingly tight competition especially in the field of service in hospital business where everyone is tying for maintain their existence within the scope of the organization. The focus of this research was to analyze the direct and indirect influence of job satisfaction on employee performance, and the role of OCB as the mediator of job satisfaction on the performance of RSI Aisyiyah Malang employees. The approach used in this research was quantitative approach.The sample collection technique used was simple random sampling. The sample in this study amounted to 61 employees of RSI Aisyiyah Malang nurses. Data collection was using questionnaires, while data analysis was done by using path analysis. The results showed that 1) there was a direct effect of job satisfaction on employee performance of RSI Aisyiyah Malang nurses. This meant that the performance of RSI Aisyiyah nurses was better if job satisfaction felt by the nurses was better too. 2) there was indirect effect of job satisfaction on employee performance of RSI Aisyiyah Malang. 3) OCB mediated the influence of job satisfaction on employee performance of RSI Aisyiyah Malang. Keywords: Job Satisfaction, Employee Performance, and Organizational Citizenship Behavior

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How to The Impact on Transformational Leadership Style and Job Motivation On Organizational Citizenship Behaviour (OCB) With Job Satisfaction as Mediating Variables at Outsourcing Company

Cognizance Journal of Multidisciplinary Studies ◽

10.47760/cognizance.2022.v02i01.001 ◽

2022 ◽

Vol 2 (1) ◽

pp. 1-9

Author(s):

Agus Arijanto

Keyword(s):

Job Satisfaction ◽

Transformational Leadership ◽

Data Collection ◽

Leadership Style ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Work Motivation ◽

Partial Least Square ◽

Citizenship Behavior ◽

Transformational Leadership Style

This study aims to analyze the effect of transformational leadership style and work motivation on employee organizational citizenship behavior (OCB) mediated by employee job satisfaction. The object of the research is employees of PT. Sumberdaya Dian Mandiri with a sample of 95 people. Methods of data collection using questionnaire data collection and library research. Data analysis method using Partial Least Square. The result of this study show that (1) transformational leadership has a positive but not significant effect on organizational citizenship behavior (OCB); (2) work motivation has a positive and significant effect on organizational citizenship behavior (OCB); (3) transformational leadership has a positive and significant effect on job satisfaction; (4) work motivation has a positive and significant effect on job satisfaction; (5) job satisfaction has a positive but not significant effect on organizational citizenship behavior (OCB); (6) job satisfaction in mediating transformational leadership on organizational citizenship behavior (OCB) has a positive but not significant effect, and (7) job satisfaction in mediating work motivation on organizational citizenship behavior (OCB) has a positive and significant effect.

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