scholarly journals The Role of Satisfaction in Mediating the Effect of Services Quality on the Customers’ Loyalty in the Village Credit Institution of Pekraman, Tabanan

2019 ◽  
Vol 8 (1) ◽  
pp. 73-89
Author(s):  
Anak Agung Ngurah Gede Sadiartha ◽  
Gusti Ayu Mirah Apsari
Keyword(s):  
Indirect Effects ◽  
Sampling Method ◽  
Services Quality ◽  
Problem Formulation ◽  
Reliability Test ◽  
Direct And Indirect Effects ◽  
Credit Institution ◽  
The Village ◽  
The Relationship

Loyalty is a deep commitment to repurchase a product or service that becomes a preference consistently in the future by repurchasing the same product. The problem formulation in this study is how are the direct and indirect effects of services quality through satisfaction on the consumers’ loyalty.  This study aims to know the direct and indirect effect of services quality through satisfaction on the consumers’ loyalty. The study was conducted by the village credit institution of Pekraman, Tabanan located in Gajah Mada street 107, Tabanan. The number of samples is 94 customers with slovin’s formula and accidental sampling method. The techniques of data collection used were interviews, documentation, literature review and questionnaire. The research instruments used were validity test and reliability test. The technique of data analysis used was path analysis with sobel test. Based on the result of calculation, it showed that the services quality had a positive and significant effect on the customers’ satisfaction in the village credit institution of Pekraman, Tabanan as many as  0,000 < 0,05. Thus, H0 was rejected and H1 was accepted. The customers’ satisfaction had a positive and significant effect on the customers’ loyalty in the village credit institution of Pekraman, Tabanan as many as 0,000 < 0,05. The services quality had a positive and significant effect of the customers’ loyalty in the village credit institution of Pekraman, Tabanan as many as 0,000 < 0,05. Thus, H0 was rejected and H3 was accepted. Based on the result of calculation, it showed that Zcount (5,323)> Z table (1,96). Thus, the customers’ loyalty can mediate the relationship between customers’ services quality and loyalty on the village credit institution of Pekraman, Tabanan. For the services quality, it is needed to improve the services given to the customers. For instance, it is provided the more exciting interest adjusted to the type of savings chosen by the customers so they will feel more satisfied and can develop their loyalty

scholarly journals Role of Satisfaction in Mediating the Effect of Services Quality on the Customers’ Loyalty in the Village Credit Institutions of Pekraman, Indonesia

2018 ◽  
Vol 4 (2) ◽  
pp. 147-162 ◽  
Author(s):  
Anak Agung Ngurah Gede Sadiartha ◽  
Gusti Ayu Mirah Apsari
Keyword(s):  
Indirect Effects ◽  
Sampling Method ◽  
Services Quality ◽  
Problem Formulation ◽  
Reliability Test ◽  
Direct And Indirect Effects ◽  
Credit Institution ◽  
The Village ◽  
The Relationship

Loyalty is a deep commitment to repurchase a product or service that becomes a preference consistently in the future by repurchasing the same product. The problem formulation in this study is how are the direct and indirect effects of services quality through satisfaction on the consumers’ loyalty.  This study aims to know the direct and indirect effect of services quality through satisfaction on the consumers’ loyalty. The study was conducted by the village credit institution of Pekraman, Tabanan located in Gajah Mada street 107, Tabanan. The number of samples is 94 customers with slovin’s formula and accidental sampling method. The techniques of data collection used were interviews, documentation, literature review and questionnaire. The research instruments used were validity test and reliability test. The technique of data analysis used was path analysis with sobel test. Based on the result of calculation, it showed that the services quality had a positive and significant effect on the customers’ satisfaction in the village credit institution of Pekraman, Tabanan as many as  0,000 < 0,05. Thus, H0 was rejected and H1 was accepted. The customers’ satisfaction had a positive and significant effect on the customers’ loyalty in the village credit institution of Pekraman, Tabanan as many as 0,000 < 0,05. The services quality had a positive and significant effect of the customers’ loyalty in the village credit institution of Pekraman, Tabanan as many as 0,000 < 0,05. Thus, H0 was rejected and H3 was accepted. Based on the result of calculation, it showed that Zcount (5,323)> Z table (1,96). Thus, the customers’ loyalty can mediate the relationship between customers’ services quality and loyalty on the village credit institution of Pekraman, Tabanan. For the services quality, it is needed to improve the services given to the customers. For instance, it is provided the more exciting interest adjusted to the type of savings chosen by the customers so they will feel more satisfied and can develop their loyalty

scholarly journals Educational Competiotion as a Moderating variable of the relationship between electronic management and intelligent organizations

2020 ◽  
Vol 13 (32) ◽  
pp. 1-25
Author(s):  
Ali Abdulhassan Abbas
Keyword(s):  
Indirect Effects ◽  
Positive Relationship ◽  
Direct And Indirect Effects ◽  
Main Hypothesis ◽  
Awareness Raising ◽  
The Impact ◽  
Intelligent Organizations ◽  
The Relationship ◽  
The City

The research aims to determine the modified role of Educational Competiotion  to enhance the impact of electronic management in intelligent organizations. The research started from several questions to know the interactive role of Educational Competiotion in enhancing electronic management and its impact on activating intelligent organizations. The research aimed to reach the essence of theoretical philosophy and the intellectual basis of these variables as one of the important issues in modern administrative thought. And its relationship and its direct and indirect effects were diagnosed through the modified role. The research sample consisted of a number of employees in Asia-Cell Company in the city of Karbala. Their number reached (129), and the questionnaire was used to collect data and a number of statistical methods were used to prove the validity of the hypotheses. The results were identical to the main hypothesis. On this basis, a number of conclusions were drawn, the most important of which was that Educational Competiotion modifies the positive relationship between electronic management and intelligent organizations. There should also be awareness-raising sessions on the importance of Educational Competiotion  to take advantage of opportunities and explore new opportunities.

scholarly journals The Influence of the Debunker’s Identity and Emotional Expression on the Sharing Behavior of Debunking Information

2021 ◽  
Vol 12 ◽  
Author(s):  
Fan Chao ◽  
Xin Wang ◽  
Guang Yu
Keyword(s):  
Social Media ◽  
Emotional Expression ◽  
Indirect Effects ◽  
Direct And Indirect Effects ◽  
Suppression Effect ◽  
Mediating Role ◽  
The Relationship ◽  
Sharing Behavior ◽  
Positive Effect

Owing to the proliferation of rumors on social media, it is necessary to disseminate debunking information to minimize the harm caused by them. Using content analysis, sentiment analysis, and regression analysis, this study examined the mediating role of follower count in the relationship between the debunker’s identity and sharing behavior, and it explored the relationship between the text sentiment of debunking information and sharing behavior based on data on the spread of three rumors that circulated extensively on social media. Using an ordinary account as a reference, we found that the mediating or suppression effect (i.e., when direct and indirect effects are significant and opposite) of follower count in the relationship between debunker’s identity (celebrity, media, or government) and sharing behavior was significant. The three test identities (celebrity, media, and government) had more followers than the ordinary account, which resulted in a significant positive effect on the number of reposts. The debunker’s identity did not have a positive effect on the sharing of debunking information when controlling for mediating variables. Debunking information with emotional overtones (positive or negative) was shared more widely compared with information with neutral emotions, and the dominant emotional polarity was different in the three different rumors. These findings can contribute to the generation of debunking information content, which can aid in the development of effective communication strategies and improvement in the efficiency of crisis management.

scholarly journals The mediating role of internalizing and externalizing symptoms in the relationship between childhood trauma and suicidality among adolescents: a structural equation model

2021 ◽  
Vol 15 (1) ◽  
Author(s):  
Gangsan Kim ◽  
Jiyoon Shin ◽  
Jae-Won Kim
Keyword(s):  
Childhood Trauma ◽  
Indirect Effects ◽  
Internalizing Symptoms ◽  
Structural Equation ◽  
Externalizing Symptoms ◽  
Equation Model ◽  
Direct And Indirect Effects ◽  
Mediating Role ◽  
The Relationship

Abstract Background The objective of this study is to investigate the direct and indirect effects of childhood trauma, internalizing symptoms, and externalizing symptoms on suicidality among adolescents, thereby establishing a structural equation model. Methods The present study uses a cross-sectional descriptive design. Among 147 adolescents aged 12–17, 93 outpatients diagnosed with major depressive disorder and 54 controls were included in the study. They completed the Early Trauma Inventory Self-Report (Short Form) and Columbia Suicidality Severity Rating Scale. Their parents completed the Child Behavior Checklist. Analyses were performed using Pearson’s correlation and structural equation modelling. Results Childhood trauma had both direct and indirect effects, via internalizing symptoms and externalizing symptoms, on suicidality. Internalizing symptoms had a direct effect on suicidality. Meanwhile, externalizing symptoms were not directly associated with suicidality, but indirectly associated via internalizing symptoms. Conclusions Findings provide in-depth understanding of the mediating role of internalizing symptoms and externalizing symptoms in the relationship between childhood trauma and suicidality, suggesting that the therapeutic interventions for both internalizing symptoms and externalizing symptoms may be important to prevent suicide in adolescents with childhood trauma.

Mindful consumption of second-hand clothing: the role of eWOM, attitude and consumer engagement

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jihad Mohammad ◽  
Farzana Quoquab ◽  
Nur Zulaikha Mohamed Sadom
Keyword(s):  
Indirect Effects ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Direct And Indirect Effects ◽  
Consumer Engagement ◽  
Content Type ◽  
The Relationship

PurposeThis study aims to examine the direct and indirect effects of electronic word of mouth (eWOM) on mindful consumption behaviour (MCB) in a sustainable clothing purchase context. In addition, it examines the mediating effect of “consumer engagement” and “attitude towards second-hand clothes”.Design/methodology/approachThe data were gathered through a self-administered questionnaire survey from Malaysian consumers who had experience in purchasing second-hand clothes. A total of 175 complete and useable questionnaires were obtained, which were then analysed by using the structural equation modelling-partial least square (SEM-PLS) technique.FindingsThe results of this study indicate support for the direct effect of eWOM on consumers' attitude towards second-hand clothes, consumer engagement and consumers’ MCB. The results also supported the relationship between consumer engagement and MCB, but the link between attitude and mindful consumption (MC) was not supported. Furthermore, the study confirmed the mediating effect of consumer engagement between eWOM and consumers’ MCB but did not support the mediating effect of attitude towards second-hand clothes.Originality/valueThis study is amongst the pioneers to elucidate MCB in the context of sustainable clothing. It examines the direct and indirect effects of eWOM on MCB, which has not been tested in the past literature. The mediating effects of consumer engagement and attitude towards second-hand clothes on the relationship between eWOM and MCB are also comparatively new links.

scholarly journals The Role of Tat Twam Asi Teachings in Leader Member - Exchange Mediated by Teamwork towards BUMDes Employee Performance In Buleleng Regency

2021 ◽  
Vol 5 (1) ◽  
pp. 16
Author(s):  
Ketut Sudarnaya
Keyword(s):  
Rural Communities ◽  
Indirect Effects ◽  
Employee Performance ◽  
Leader Member Exchange ◽  
Direct And Indirect Effects ◽  
Close Attention ◽  
Organizational Goals ◽  
Member Exchange ◽  
The Relationship

The Law Number 6 of 2014 concerning Villages, gives enthusiasm for villages to initiate themselves by creating the spirit of “Building Village” then BUMDes is born as an independent business institution for rural communities and will be able to develop its potential, if BUMDes pays close attention to the performance of employees is one of the factors that play an important role in achieving organizational goals. The purpose of this study is to explain the effect of leader member-exchange (LMX) and teamwork as a mediating variable on employee performance, both direct and indirect effects. The results showed that leader member-exchange (LMX) has a positive and significant effect on employee performance, teamwork has a positive and significant effect on employee performance and teamwork is a partial mediator of the influence of leader member-exchange (LMX) on the performance of BUMDes employees in Buleleng Regency. This research can provide knowledge and understanding for stakeholders in implicating teamwork in the relationship between leaders and subordinates (LMX) in improving employee performance.

Consumer–Celebrity Parasocial Interaction: A Conditional Process Analysis

2021 ◽  
pp. 097215092110103
Author(s):  
Yadvinder Parmar ◽  
Bikram Jit Singh Mann
Keyword(s):  
Sampling Method ◽  
Process Analysis ◽  
Purchase Intentions ◽  
Moderating Effect ◽  
Parasocial Interaction ◽  
Conditional Process Analysis ◽  
The Relationship ◽  
Self Administered Questionnaire ◽  
Moderating Role

This article aims to empirically examine the mediating impact of consumer’s parasocial interaction on the relationship between celebrity images on the consumer’s purchase intentions. It aims to empirically investigate the moderating role of celebrity liking in the formation of consumer’s parasocial interaction. Four different versions of self-administered questionnaire using different celebrities as a stimulus were developed. Data were collected from 484 respondents. Quota cum judgemental sampling method was used for the study. The findings show that parasocial interaction mediates the relationship between celebrity images and purchase intentions. It also reveals positive moderating effect of celebrity liking. It has significant implications for marketers and academicians.

scholarly journals Examining the Mediation of Job Satisfaction in the Relationship between Work Stress and Turnover Intention in Textile Company

2020 ◽  
Vol 5 (2) ◽  
pp. 113-121
Author(s):  
Romat Saragih ◽  
Arif Partono Prasetio ◽  
Bachruddin Saleh Luturlean
Keyword(s):  
Job Satisfaction ◽  
Work Stress ◽  
Turnover Intention ◽  
Sampling Method ◽  
Sampling Technique ◽  
Jel Classification ◽  
Positive Direction ◽  
Negative Effect ◽  
The Relationship

Objective – This study investigates the mediation role of job satisfaction in the relationship between work stress and turnover intention. A study about turnover intention in the textile company is still rarely done in Indonesia. This study can fill the gap regarding the topic. Methodology/Technique – A nonprobability sampling method with an accidental sampling technique was used, and we get 110 usable responses from a textile company in West Java, Indonesia. Macro Process with SPSS was used to measure the regression and the mediation. Findings – The study found that work stress has a negative effect on job satisfaction. Work stress significantly related to turnover intention in a positive direction. Job satisfaction did not have a significant relation with turnover intention. Thus, in this study, we found no mediation role in job satisfaction. Novelty – Evidently, work stress solely took part in shaping the turnover intention. Type of Paper: Empirical. Keywords: Work stress, Job satisfaction, Turnover intention, Textile Company, Mediation Reference to this paper should be made as follows: Saragih, R; Prasetio, A.P; Luturlean, B.S. 2020. Examining the Mediation of Job Satisfaction in the Relationship between Work Stress and Turnover Intention in Textile Company, J. Mgt. Mkt. Review 5(2) 113 – 121. https://doi.org/10.35609/jmmr.2020.5.2(4) JEL Classification: J28, J29, M19.

scholarly journals Public Service Motivation and Individual Job Performance

2021 ◽  
pp. 254-277
Author(s):  
Adrian Ritz ◽  
Wouter Vandenabeele ◽  
Dominik Vogel
Keyword(s):  
Public Service ◽  
Indirect Effects ◽  
Individual Performance ◽  
Public Service Motivation ◽  
Service Performance ◽  
Future Research ◽  
Public Employees ◽  
Great Relevance ◽  
The Relationship

When pressure on human resource departments to make government more efficient is increasing, it is of great relevance to understand employees’ motivation and the fit of an employee with their job, as both contribute strongly to service performance. Therefore, this chapter discusses the role of public employees’ motivation and its relationship to individual performance. More specifically, this relationship is examined by focusing on public service motivation (PSM), a stream of research developed during the last three decades stressing the service orientation of public employees’ identity. Theoretically, how the relationship between PSM and individual performance is dependent on institutions is discussed, and an overview of the existing empirical evidence concerning this relationship is provided. The literature review discusses a variety of aspects such as direct vs. indirect effects, type of performance used, how performance is measured, and effect sizes. Finally, several avenues for future research are proposed, including methodological strategies.

Sign in / Sign up

Export Citation Format

Share Document