scholarly journals The Effect of Organizational Commitment and Organizational Citizenship Behavior Toward Service Quality at Universitas Kristen Indonesia

2019 ◽  
Vol 3 (1) ◽  
pp. 58-73
Author(s):  
Edison Siregar ◽  
Muchlis R. Luddin ◽  
Thomas Suyatno
Keyword(s):  
Organizational Commitment ◽  
Service Quality ◽  
Path Analysis ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Research Method ◽  
Quantitative Method ◽  
Citizenship Behavior ◽  
Positive Direct

The objective of this research is to find out the effect organizational commitment and organizational citizenship behavior towards service quality at Universitas Kristen Indonesia. The research method used was a quantitative method wiht using path analysed design.  In collecting the data, 71 employees were chosen from 243 employees randomly to be the sample of this research. The data of the this research were obtained by distrubuting questiinnaires and analyzed them using path analysis. The result shows that there exists a positive direct effect of (1) organizational commitment towards service quality, (2) organizational citizenship behavior towards service quality, and (3) organizational commitment towards organizational citizenship behavior. Therefore, as the conclussion to this research, to improve the service quality of the employee at Universitas Kristen Indonesia, the organizational commitment, and organizational citizenship behavior should be improved.

scholarly journals KEPUASAN KERJA, KOMITMEN ORGANISASI, ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PUBLIK

2018 ◽  
Vol 11 (2) ◽  
pp. 49-57
Author(s):  
Restin Meilina ◽  
Mochamad Wahyu Widodo
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Service Quality ◽  
Organizational Citizenship ◽  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Public Services ◽  
Citizenship Behavior ◽  
Indirect Influence

Service employees as the vanguard that plays an important role in determining the quality or not of public services. Efforts to provide quality public services can not ignore the factors of employee job satisfaction, organizational commitment employees, and organizational citizenship behavior (OCB) employees. This study aims to determine (1) the effect of job satisfaction on OCB, (2) influence of organizational commitment to OCB, (3) influence of job satisfaction on public service quality, (4) influence of organizational commitment to public service quality, (5) influence of OCB On the quality of public services, and (6) the indirect influence of job satisfaction and organizational commitment to the quality of public services through OCB. The study was conducted in 3 (three) sub-district offices in Kediri. Samples taken as many as 90 respondents with purposive sampling technique. Data collection through observation, interviews, and questionnaire dissemination. The data obtained were analyzed by path analysis. The result of the research shows that (1) job satisfaction has significant effect on OCB, (2) organizational commitment has significant effect to OCB, (3) job satisfaction has significant effect on public service quality, (4) organizational commitment has significant effect on public service quality, OCB has a significant effect on the quality of public services, (6) there is indirect influence of job satisfaction on the quality of public service through OCB, while for organizational commitment there is no indirect influence to the quality of public service through OCB.

Organizational Citizenship Behavior of Information System Personnel

2011 ◽  
Vol 24 (4) ◽  
pp. 77-93 ◽  
Author(s):  
Tzy-Yuan Chou ◽  
James J. Jiang ◽  
Gary Klein ◽  
Seng-Cho T. Chou
Keyword(s):  
Information System ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Citizenship Behaviors ◽  
Management Literature ◽  
Member Exchange ◽  
Communication And Coordination

Leader-member exchange (LMX) represents the quality of interaction between leaders and members of a work unit, such as the information system function within an organization. LMX is expected to improve organizational citizenship behavior, beneficial behaviors not explicitly rewarded, but prior research has failed to establish this link satisfactorily. To determine the influence of LMX in the IS environment, a model is developed based on the background in the IS and management literature that considers LMX an important contributor to job satisfaction and organizational commitment. In turn, organizational commitment influences both work quality and organizational citizenship behaviors in a beneficial way. The model is confirmed with a sample of IS professionals in Taiwan. The results show that effective communication and coordination is crucial between leaders and subordinates at levels within the organization not previously considered.

scholarly journals PENGARUH KEADILAN ORGANISASI DAN STRES TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) GURU SEKOLAH DASAR NEGERI DI KECAMATAN DUKUHWARU TEGAL, JAWA TENGAH

2015 ◽  
Vol 6 (1) ◽  
pp. 1067
Author(s):  
Halipah Halipah
Keyword(s):  
Path Analysis ◽  
Organizational Justice ◽  
Direct Effect ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Random Sampling ◽  
Citizenship Behavior ◽  
Survey Method ◽  
Positive Direct ◽  
Objective Research

The objective research is to obtain information concerning to the effect of organizational justice and stress toward teachers organizational citizenship behavior. The research was conducted by using survey method with path analysis in testing hypothesis. In this research, 92 from 120 teacher of teachers selected random sampling. The research was focused on tree aspect; organizational justice and stress toward teachers organizational citizenship behavior. The data were colected with questionnaire and analyzed with path analysis. Result on the analyisis it is conculaded that (1) there  the positive direct effect of organizational justice towards organizational citizenship behavior, (2) there is  negative direct effect of stress towards organizational citizenship behavior and (3) ) there is negative direct effect of  organizational justice towards stress.

scholarly journals Increasing Organizational Citizenship Behavior Through Quality of Work Life and Organizational Commitment

2021 ◽  
Vol 6 (1) ◽  
pp. 45
Author(s):  
Endang Susilawati ◽  
Shofia Amin ◽  
Musnaini Musnaini
Keyword(s):  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Work Life ◽  
Partial Least Square ◽  
Least Square ◽  
Quality Of Work Life ◽  
Citizenship Behavior ◽  
Quality Of Work

<p>This study aims to examine the effect of Quality of Work Life on Organizational Citizenship Behavior through Organizational Commitment as a mediating variable. The population in this study were all permanent employees of PT. Petro China International Jabung Ltd with a sample of 120 respondents. The data collection method uses questionnaire method which is measured using Likert scale and the hypotheses was tested by  using the PLS (Partial Least Square) program. The results showed that the quality of work life has positive and significant effect on Organizational Citizenship Behavior, the quality of work life is proven to have positive and significant effect on organizational commitment, organizational commitment has positive and significant effect on Organizational Citizenship Behavior, and organizational commitment partially mediates the relationship between the quality of work life and Organizational Citizenship Behavior. The implication of this research is that the increasing quality of work life will increase organizational commitment so that it can improve Organizational Citizenship Behavior. The company must continuously improve the quality of work life program to increase the employee performance with objective and systematic procedures.</p><p><strong><em> </em></strong></p>

scholarly journals Deskripsi Organizational Citizenship Behavior Perawat Untuk Lansia Di Wisma Harapan Asri Yayasan Mardiwijana Semarang”

PRAXIS ◽  
2021 ◽  
Vol 3 (2) ◽  
pp. 120
Author(s):  
Yulius Susilo ◽  
Rudy Elyadi
Keyword(s):  
Qualitative Research ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Research Method ◽  
Elderly Population ◽  
The Elderly ◽  
Citizenship Behavior ◽  
Five Dimensions

The number of elderly population in Indonesia from year to year is increasing, so it is needed a place and assistance services for elderly citizens. Wisma Harapan Asri Semarang provides services so that the elderly residents feel comfortable and at ease. The nurses for the elderly have the role of assisting and serving elderly citizens. The performance of the nurses has an important role for the quality of the services of the elderly homestead. Improved services will be better if the nurses have the attitude and actions of the Organizational Citizenship Behavior (OCB) at work.This study aimed to determine the OCB of nurses based on five dimensions of OCB. The five dimensions of OCB according to Organ are: altruism, courtesy, conscientiousness, sportmanship, and civic virtue. Descriptive qualitative research method to describe the OCB actions of nurses. The results showed OCB of nurses in the high category. An effort to improve the performance of nurses in accordance with the five dimensions of OCB. Also efforts to improve the services of nurses to meet the needs of the elderly. This research is useful for Wisma Harapan Asri in an effort to shape the behavior of nurses to provide the best service for the elderly.

Organizational Citizenship Behavior of Information System Personnel

2013 ◽  
pp. 284-299 ◽  
Author(s):  
Tzy-Yuan Chou ◽  
James J. Jiang ◽  
Gary Klein ◽  
Seng-Cho T. Chou
Keyword(s):  
Information System ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Citizenship Behaviors ◽  
Member Exchange ◽  
Is Professionals ◽  
Communication And Coordination

Leader-member exchange (LMX) represents the quality of interaction between leaders and members of a work unit, such as the information system function within an organization. LMX is expected to improve organizational citizenship behavior, beneficial behaviors not explicitly rewarded, but prior research has failed to establish this link satisfactorily. To determine the influence of LMX in the IS environment, a model is developed based on the background in the IS and management literature that considers LMX an important contributor to job satisfaction and organizational commitment. In turn, organizational commitment influences both work quality and organizational citizenship behaviors in a beneficial way. The model is confirmed with a sample of IS professionals in Taiwan. The results show that effective communication and coordination is crucial between leaders and subordinates at levels within the organization not previously considered.

scholarly journals Effect of Organizational Citizenship Behavior and Compensation to the Performance of Employees Though Organizational Commitment PT. MERAK BETON JAYA CIKARANG

2019 ◽  
pp. 9-19
Author(s):  
Alpheus Riswanto ◽  
Abdul Rivai ◽  
Dr. Suharto
Keyword(s):  
Data Analysis ◽  
Organizational Commitment ◽  
Organizational Behavior ◽  
Path Analysis ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Compensation Effect ◽  
Citizenship Behavior ◽  
Organization Analysis

This study aims to determine the effect of citizenship organizational behavior and compensation to organizational performance simultaneously, determine the effect of citizenship organizational behavior to organizational performance partially determine the effect of compensation to organizational performance partially determine the effect of organizational commitment on organizational performance partially determine the effect of citizenship organizational behavior on performance through organizational commitment and determine the effect of compensation to organizational performance through organizational commitment variable. The study was conducted on the organization of PT. Merak Beton Jaya Cikarang. Sampling using saturated samples involving 90 employees in all parts of the organization. Analysis of data using path analysis. Based on data analysis known that variable of organizational citizenship behavior and compensation effect on organizational performance simultaneously. Organizational citizenship behavior variables affect the performance of an organization partially. Variable compensation effect on organizational performance partially. Organizational commitment variables affect the performance of an organization partially. The influence of organizational citizenship behavior and compensation to organizational performance is smaller than through the commitment of the organization of work.

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI

2015 ◽  
Vol 12 (2) ◽  
pp. 49-64
Author(s):  
Arum Darmawati ◽  
Setyabudi Indartono
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Path Analysis ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Mediation Effect ◽  
Citizenship Behavior

This study is aimed to explore the mediation effect of organizational commitment on the influence of job satisfaction on the organizational citizenship behavior. Respondent include on this study is the staff of Yogyakarta Sate University (YSU). Path analysis is used to analize the data. The result showed that organizational commitment is accepted to mediate the effect of job satisfaction on the organizational citizenship behavior. Hence organizational commitment is important for YSU staf to improve the effect of their job satisfaction on the organizational citizenship behavior.

Sign in / Sign up

Export Citation Format

Share Document