Protecting public’s wellbeing against COVID-19 infodemic in China: The role of trust in information sources and rapid dissemination and transparency of information
Abstract Background While the COVID-19 is rapidly spreading around the world, the information and misinformation about the novel virus has also flooded the social media globally. This led to the declaration by World Health Organisation that the world is not only fighting against epidemic but also fighting an infodemic. How media source and the dissemination of information about COVID-19 affect the public’s wellbeing is, however, yet to be empirically examined. The present study aimed to empirically examine how trust in the information about COVID-19 from social media and official media and how the information was disseminated (i.e., rapidity and transparency) affect public’s wellbeing (i.e., positive response and depressive response). Methods At the height of the COVID-19 outbreak in China between 24-Jan to 10-Feb 2020, an online survey of 22,718 participants (Mage = 28.41 years old, SD = 9.90; 47.9% being male) was conducted across China. Key measured variables are trust in official media and social media, dissemination and transparency of COVID-19 related information, perceived safety, and emotional response toward COVID-19. Data analysis includes descriptive statistical analysis, Pearson correlations, and structural equation modelling. Results The results that trust in the information about COVID-19 from social media was lower than from official media. Trust in these two media sources played different roles in affecting public’s wellbeing. While trust in social media was predominantly associated with heightened depressive response toward COVID-19 pandemic, trust in official media was linked to reduced depressive response and increased positive response. Rapid dissemination and transparency of information was strongly associated with increased trust in official media as well as contributed to increased positive response and reduced depressive response directly and indirectly through perceived safety. Conclusion The findings highlight the important roles of fostering public trust in official media, rapid dissemination and transparency of information in mitigating the negative impact of COVID-19 infodemic on public’s wellbeing.