Cancer Care in a Time of COVID: Lung Cancer Patient’s Experience of Telehealth and Connectedness
Abstract Objective: To explore lung cancer patient’s experiences of telehealth during COVID-19 restrictions.Methods: 30 patients with lung cancer were recruited. Data was collected using a qualitative exploratory design with semi-structured interviews. Transcripts were thematically coded using NVivo software.Results: Five key themes were identified. Maintaining resilience: participants acknowledged they were self-reliant prior to their diagnosis, and that the sense of their own internal capabilities was a source of comfort for them; Importance of pre-established relationships with healthcare professionals: the sense of connection established prior to the telehealth consultation supported participants to engage with healthcare professionals. The need for connectedness was amplified by a sense of isolation. Seeking help: participants sought help from services that they perceived as being “expert”; Convenience: factors such as costs and saving time were highlighted; Preferences for consultation type: majority of participants identified physical and emotional comfort being in their own space. For a small number of patients, continuing a face to face assessment was important due to expectation based on previous experience. Conclusion: The use of telehealth was supported during the management of COIVD-19. Connectedness and convenience were key to the level of comfort and confidence for patients with lung cancer using telehealth during ‘lockdown’.