The impact of artificial intelligence analytics in enhancing digital marketing: the role of open big data and AI analytics competencies
Abstract Purpose: The goal of digital marketing is to enhance strategic decision making to discover competitive and consumer behavior, and to provide early warnings of risks and opportunities. In the age of digitalization, digital marketing may be influenced with the use of cognitive technologies and also open sources of big data. The aim of this paper is to understand the impact of artificial intelligence analytics on digital marketing and the role of open big data and AI analytics competencies in this relationship.Design: A structural equation modeling of the 227 questionnaire was carried out. Findings: Our analysis shows that open big data has a significant impact on digital marketing, and AI analytical competencies moderate the impact of open big data on digital marketing. Value: Theoretically, this study extends the literature on knowledge-based view and AI analytics in digital marketing. Practically, this study broadens understandings regarding the perquisites of digital marketing through the use of cognitive technologies and open big data