Adapting despite “walls coming down”: Healthcare providers’ experiences of Covid-19 as an implosive adaptation
Abstract Background The Covid-19 pandemic has been a daunting exercise in adaptation for healthcare providers. While we are beginning to learn about the challenges faced by teams during the Covid-19 pandemic, what remains underexplored are the ways team members identified and adapted to these challenges. This is the goal of this study. Methods We interviewed 20 healthcare workers at various hospitals in Ontario, who provided care as part of clinical teams during the Covid-19 pandemic. Data was collected and analyzed following Constructivist Grounded Theory principles including iteration, constant comparison and theoretical sampling. Results Participants’ accounts of their experiences revealed the process of ‘implosive adaptation’. The ‘reality check’, the ‘scramble’, and the ‘pivot’ comprised this process. The reality check described the triggers, the scramble detailed the challenges they went through, and the pivot prescribed the shifting of mindset as they responded to challenges. These stages were iterative, rather than linear, with blurred boundaries. Conclusion That not all adaptations have to be successful during a crisis was the major insight gained by our participants. The language of Reality Check, Scramble, and Pivot provides a framework for teams to talk about and make sense of their approaches to crisis, even beyond the Covid-19 pandemic.