Methodology for Evaluating Service Quality of Public Transport: Case of Delhi, India

2015 ◽  
Vol 4 (1and2) ◽  
Author(s):  
Vivek Agrawal ◽  
Vikas Tripathi ◽  
Anand Mohan Agrawal
Keyword(s):  
Service Quality ◽  
Transport System ◽  
Public Transport ◽  
Traffic Congestion ◽  
Fuzzy Topsis ◽  
Quantitative Information ◽  
Capital City ◽  
Public Transport System ◽  
Overall Performance

The harmful effects of air pollution, noise pollution, traffic congestion, and energy consumption can be minimized by more and more use of public transport system. But the service quality is an obstruction in use of public transport. Managing the service quality is crucial and more important factor for increasing the use of public transport. In this paper researchers used SERVQUAL for measuring service quality of one of the modes of public transport. Service quality is an amalgamation of a variety of criteria, among them some vague criteria are difficult to measure. This attribute introduces the problem for respondent to response to the survey. To conquer this issue, the researchers used Fuzzy TOPSIS for assess the service quality of public transport system. To measure the service quality, the researchers firstly developed a questionnaire based on SERVQUAL for collected the data. The respondents provided the linguistic assessment for rating the criteria of service quality and the various alternatives available. Then linguistic assessments are combined by Fuzzy TOPSIS for measurement of overall performance of each and every alternative. The better criterion is chosen on the basis of overall performance score and ranks them. The potency of the presented move toward is its convenient applicability and skill to endow with quantitative information. The utility of this proposed approach for assessment of service quality of public transport will be applicable in the capital city and neighboring townships i.e. Delhi & NCR.

scholarly journals Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

2020 ◽  
Vol 32 (3) ◽  
pp. 423-435 ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Information Quality ◽  
Service Providers ◽  
Delphi Approach ◽  
Rail Travel

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a more reliable and comfortable alternative to get from A to B and/or that they are not satisfied with the quality of service provided. This study examined the factor of user satisfaction regarding rail-based public transport with the aim of discovering precisely what factors have a significant effect on the user satisfaction and uptake of rail travel. This was approached using both the Delphi approach and a thorough review of the current literature, focusing on a total of nine possible factors affecting passenger satisfaction with rail travel availability of service, accessibility of service, ticket or pass, punctuality, clarity of information, quality of customer service, comfort, safety, and image. Also discussed were 29 extra possible attributes and several measures that were implemented in various countries to increase the service quality. It was concluded that this review will provide valuable information for policymakers, researchers and service providers in terms of specifying the service factors most worth investigating if the quality of this crucial means of transport is to be raised.

Assessing the Service Quality of Air Transport for Domestic Flights in Libya

2015 ◽  
Vol 74 (1) ◽  
Author(s):  
Manssour A. Abdulasalm Miskeen ◽  
Ahmed Mohamed Alhodairi ◽  
Muhamad Nazri Borhan ◽  
Riza Atiq Abdullah O.K. Rahmat
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Transport System ◽  
Traffic Congestion ◽  
Critical Item ◽  
Target Population ◽  
Sampling Procedure ◽  
Air Transport ◽  
Alternative Means

The Libyan air transport system plays a crucial role in the transportation of people across the nation; it also contributes in minimizing traffic congestion and accidents on intercity highways. The air system seems to deliver secured and comfortable transportation, as against the other alternative means, such as bus. Nevertheless, still the Libyan air transport system needs to improve in certain aspects to better serve the needs of its consumers. In this context, we believe that, it is essential to pay attention to 'service quality', which could make this mode of travel the preferred choice to local, as well as international travelers. Consequently, the purpose of this study is to assess service quality of the air transport system, measure the levels of service quality, and also gauge the quality of the factors, impacting the current service delivery in the air transport in Libya, using Importance-Satisfaction Analysis (ISA). It is noteworthy that, this study is the first of its kind in Libya, as it has examined the satisfaction of customers with the service delivery of the domestic airline. For this purpose, the self-administered questionnaire was personally distributed to the target population of domestic air travelers within Libya. We have used a stratified sampling procedure in this research; the final research sample consisted of 312 participants. Ultimately, several possible corrective actions to improve the quality of services of the airline, with each critical item were highlighted. 

Analysis of the pedestrian traffic in transport nodes in Radom

2020 ◽  
Author(s):  
Marzenna Dębowska-Mróz ◽  
Ewa Ferensztajn-Galardos ◽  
Renata Krajewska ◽  
Andrzej Rogowski
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Traffic Congestion ◽  
Public Transport System ◽  
Combined Movements ◽  
Pedestrian Traffic ◽  
Pedestrian Travel ◽  
A Chain ◽  
The City ◽  
City Centres

The efficient functioning of the transport system in each area requires that account be taken of the fact that each journey consists of a chain of elementary movements on foot or by means of trans­port. The construction of an effective public transport system is one of the methods to reduce traffic congestion, especially in city centres. The inter-change synchronization is the way to increase the efficiency of public transport. The purpose of the paper is to present the results of research on the intensity of pedestrian traffic at interchanges as a function of time in the city of Radom. Pedestrian movements play an important role not only in the vicinity of transport nodes. Their production and quality also determine the assessment of these movements as one of the stages of production of combined movements. The tendency to pedestrian travel (or lack of it) also affects public and individual transport journeys. Based on the survey conducted in households, the structure of movement (size and motivations) of the inhabitants of Radom is given.

scholarly journals Competitiveness of the public transport and car owner behavior: interrelations and contradictions in the light of sustainable development of the metropolis

2020 ◽  
Vol 208 ◽  
pp. 05005
Author(s):  
Irina Skorobogatykh ◽  
Zhanna Musatova ◽  
Roman Sidorchuk ◽  
Natalia Ivashkova ◽  
Petr Nevostruev
Keyword(s):  
Sustainable Development ◽  
Transport System ◽  
Public Transport ◽  
Negative Impact ◽  
Urban Transport ◽  
Transport Systems ◽  
Successful Implementation ◽  
The Public ◽  
Public Transport System

Consistent actions taken by car manufacturers to improve the quality of vehicles make them easier to use and reduce their negative impact on the environment significantly strengthen the competitiveness of personal transport. At the same time, high investments in the development of urban transport systems (especially large ones) create conditions for the mobility of all population groups, but do not significantly affect the competitiveness of public transport. At the same time, the high competitiveness of the public transport system is a sign of the successful implementation of the concept of sustainable development of the territory, making it more attractive for tourism and stimulating its development. The study of the limitations of the analysis of the competitiveness of public transport is conducted in this article along with an analysis of the factors that influence the choice of citizens in terms of mobility for their daily tasks. The article presents the results of an empirical study of relations between Moscow residents and public transport, changes in the intensity of use of personal cars in the period 2015-2020. During this period, the transport system has undergone significant positive changes, which have affected the perception of comfort and accessibility of public transport in Moscow.

scholarly journals The Necessity for a Sustainable Transport System in Beirut: The Case Study of Corniche El Mazraa Arterial

2017 ◽  
Vol 2 (4) ◽  
pp. 10
Author(s):  
Najib Nicolas Gerges ◽  
Mazen Omran ◽  
Mohammad Saad
Keyword(s):  
Transport System ◽  
Traffic Congestion ◽  
Capital City ◽  
Mitigation Measures ◽  
Sustainable Transport ◽  
Traffic Condition ◽  
Public Transport System ◽  
Traffic Conditions ◽  
The City

Corniche El Mazraa Road, one of the major arterial of Beirut – the capital city of Lebanon – is characterized by severe traffic congestion spreading over extended peak periods during the day.  This is jeopardizing the transport system risking of halting the functionality of the city in addition to economic and environmental losses.  The authors examined a number of mitigation measures to improve the traffic condition along Corniche El Mazraa Road.  The only solution that could result in tangible improvements in the traffic conditions, in such an urban dense environment, is the introduction of a reliable public transport system.        

scholarly journals Level of Service Research of Public Transport Facilities: A Access of Trivandrum City

2019 ◽  
Vol 8 (2S8) ◽  
pp. 1215-1218
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

scholarly journals Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research

2021 ◽  
pp. 362-369
Author(s):  
Prof. Sunil R. Kewate ◽  
Prof. Vivek R. Gandhewar ◽  
Miss. Vaishnavi R. Holey
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Quality Function Deployment ◽  
Survey Analysis ◽  
The Public ◽  
Public Transport System ◽  
Bus Station ◽  
Ticket Prices ◽  
Public Transport Service

A Survey analysis is conducted by quality function deployment (QFD) at bus station in Amravati, INDIA to know and identify existing the demands and request of the users and to improve the quality of the service provide by MSRTC bus station in Amravati. To identify the needs of the customers the survey has been conducted by using the defined questionnaire and it was distributed to 5000 users. The responses of these surveys have been used as a feedback in the first stage of QFD. Total 20 main features and 17 sub features have been designed by considering all the aspects of public transport system. In this present study, the output of the surveys indicated that, in order to improve the quality of the public transport service, in this paper, the main focus has been given on the ticket prices and frequency of the transport system.

scholarly journals STRATEGI INTEGRASI SISTEM TRANSPORTASI UMUM DALAM MENUNJANG PARIWISATA KOTA YOGYAKARTA

2018 ◽  
Vol 6 (1) ◽  
pp. 84
Author(s):  
Gilang Rizki Ramadhan ◽  
Imam Buchori
Keyword(s):  
Transport System ◽  
Information Integration ◽  
Public Transport ◽  
Descriptive Statistics ◽  
Network Integration ◽  
Public Transport System ◽  
Integration Strategy ◽  
Tourism Activity ◽  
Yogyakarta City

The development of Yogyakarta City arises the issue of congestion that might interfere various activities, one of them is tourism activity. This aims at strategizing integration of public transport system for reducing congestion. It seeks an integration strategy of public transport system that can improve accessibility and support tourism in Yogyakarta City based on domestic tourist preference. Using descriptive statistics, service quality (servqual), and importance-performance analysis (IPA), it was revealed that respondents feel less satisfied with the quality of service of integration of public transport system, for which an improvement is needed. This can be done by strategizing integration of public transport system, from the strategy will be known the order of handling priority each variable, i.e. (1) schedule integration, (2) network integration, (3) land use integration, (4) physical integration, and (5) information integration which is done by improving its performance. Furthermore, (6) social integration, (7) environmental integration, and (8) fare and ticket integration which is done by maintaining its performance.

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