Managing Computer-Related Anxiety and Stress within Organizations

1994 ◽  
Vol 22 (4) ◽  
pp. 309-325 ◽  
Author(s):  
John S. Craig
Keyword(s):  
Job Performance ◽  
System Design ◽  
Management System ◽  
Management Strategy ◽  
Computer Systems ◽  
Training Model ◽  
Computer Users ◽  
Technical Communicators ◽  
And Training ◽  
Poor Management

Computer-related anxiety and stress affects everyone who uses a computer and is aggravated by poor management, faulty system design, inadequate training, misunderstandings by users of what computers can do, and substandard documentation. Research has shown that computer users, no matter how experienced they are, can experience anxiety and stress that negatively affect their job performance. The problem is so pervasive that no single management strategy, ergonomic plan, training model, or system design can resolve the dilemma. Physical and psychological problems that afflict computer users can be reduced only by a united effort of all people involved with designing systems, training, and operating computers within organizations. This article reviews research in the field, and outlines how management, system designers, and technical communicators can help users relieve stress and anxiety when using and learning how to operate computers. When managers, designers, and technical communicators work together, factors that create computer stress and anxiety can be identified and reduced when computer systems and training are properly designed and managed.

PENGELOLAAN PEMBELAJARAN DIKLAT BERBASIS MODEL TEAMS LEARNING TOURNAMENT

2020 ◽  
Vol 12 (34) ◽  
Author(s):  
Firdos Mujahidin
Keyword(s):  
Learning Process ◽  
Management Strategy ◽  
Training Model ◽  
Learning Model ◽  
Model Management ◽  
Learning Teams ◽  
Individual Contributions ◽  
And Training

The background of this study is based on the still large amount of training learning that has not optimized the role of participants in the learning process while instilling and familiarizing attitudes. The purpose of this study is to describe the management strategy of training learning based on the Teams Learning Tournament (TLT) learning model. The method used in this study is the Pre-experimental method in the form of One-shot Case Study with the technique of collecting data through observing the results of giving action in learning. The results of the study show that the learning tournament-based training model management strategy is more effective in creating a fun learning process and fostering attitudes, especially discipline, responsibility and cooperation, so that the learning outcomes can be better. Because with the TLT model all training participants are required to show loyalty to their groups while producing quality group products, so that individual contributions are needed by the group. Groups formed can compete in a healthy manner.  Keywords: training, education and training learning, Teams Laerning Tournament learning model, managing strategies.

A Systematic Approach to Improving In-House Computer Literacy

1992 ◽  
Vol 21 (1) ◽  
pp. 51-70 ◽  
Author(s):  
John S. Craig
Keyword(s):  
Computer Literacy ◽  
Technical Communication ◽  
Systematic Approach ◽  
Computer Systems ◽  
Computer Training ◽  
Training Model ◽  
Writing Strategies ◽  
Computer User ◽  
Technical Writers ◽  
Technical Communicators

Computer trainers and technical writers responsible for instructing end users on the proper use of in-house computer systems are challenged with a task that is becoming increasingly complex and vital to an organization's efficiency. Since in-house computer systems are custom-designed for use within organizations, classroom trainers, writers, and other technical communicators must provide comprehensive classroom instruction and documentation for users. This article cites recent research on computer training and writing strategies in the technical communication and instructional technology fields, and how these strategies can be used by technical communicators to instruct users of in-house computer systems. An in-house computer training model is presented to help technical communicators design in-house computer training sessions, improve existing sessions, and create and revise in-house, instructional computer user documentation.

Aiding and Training Novice Computer Users Online with Executable Documentation

1986 ◽  
Vol 15 (1) ◽  
pp. 27-33 ◽  
Author(s):  
William E. Leigh ◽  
G. David Huffman ◽  
H. Ray Souder
Keyword(s):  
Computer Program ◽  
Program Implementation ◽  
Computer Systems ◽  
Computer Users ◽  
Expert And Novice ◽  
And Training

In this article we describe a concept of “executable documentation” and a computer program implementation of the idea. This concept and program are useful tools in the introduction of new users to computer systems. In addition, the method is cheap and readily extended by expert and novice computer users for codifying the results of their own learning for their own later use or for the tutoring of others.

Fully proceduralized job performance aids: Handbook for JPA managers and training specialists.

1973 ◽  
Author(s):  
Reid P. Joyce ◽  
Andrew P. Chenzoff ◽  
Joseph F. Mulligan ◽  
William J. Mallory
Keyword(s):  
Job Performance ◽  
And Training ◽  
Training Specialists

ANALYSIS THE IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM (QMS) AND SAFETY AND HEALTHY AT WORK MANAGEMENT SYSTEM (SHWMS / SMK3) ON THE JOB PERFORMANCE OF EMPLOYEES

2018 ◽  
Vol 3 (01) ◽  
pp. 45
Author(s):  
Nur Hidayat ◽  
Indah Kusuma Hayati
Keyword(s):  
Quality Management ◽  
Job Performance ◽  
Latent Variables ◽  
Management System ◽  
Quality Management System ◽  
Partial Least Square ◽  
Least Square ◽  
Global Challenges ◽  
The Impact ◽  
Work Management

Recently, the evolvement of globalization era has been the global challenges that cannot be avoided either by private or government sectors, and they are requested to be survived encountering such the condition. The implementation of Quality Management System (QMS) in the operational company is the way how to guarantee the quality of products or services offered to the people. One of the purposes of QMS implementation is to provide a prime satisfaction to the customers. The impact of QMS implementation is expected to increase job performance of the employees. Besides the implementation of Quality Management System (QMS), the impact of global challenges has been increasing the competitive efforts to execute more effective production process. However, it has required manpower protection accordingly. This research aims to find out whether the implementation of quality management system and safety and healthy at work management system have impacted on the job performance of employees. Objects of this research are the employees in the production department at PT Guna Senaputra Sejahtera Plant 1 Bogor. Data analysis technique of this research has applied software Smart PLS (Partial Least Square). PLS has estimated a model of correlation among the latent variables and correlation between latent variables and its indicators. Result of data processing has indicated that the implementation of Quality Management System (QMS) and system of safety and healthy at work have positively and significantly impacted job performance of employees.Keywords : Quality Management System (QMS), Safety and Healthy at Work System ( SHWS / SMK3), and Job Performance of Employees

A Methodology for Characterizing System-Level ESD Sensitivity

2004 ◽  
Author(s):  
Marie-Pascale Chagny ◽  
John A. Naoum
Keyword(s):  
Electrostatic Discharge ◽  
Computer Systems ◽  
Electronic Equipment ◽  
Experimental Methodology ◽  
Computer Users ◽  
System Level ◽  
Permanent Damage ◽  
Design Improvement ◽  
Desktop Computers

Abstract Over the years, failures induced by an electrostatic discharge (ESD) have become a major concern for semiconductor manufacturers and electronic equipment makers. The ESD events that cause destructive failures have been studied extensively [1, 2]. However, not all ESD events cause permanent damage. Some events lead to recoverable failures that disrupt system functionality only temporarily (e.g. reboot, lockup, and loss of data). These recoverable failures are not as well understood as the ones causing permanent damage and tend to be ignored in the ESD literature [3, 4]. This paper analyzes and characterizes how these recoverable failures affect computer systems. An experimental methodology is developed to characterize the sensitivity of motherboards to ESD by simulating the systemlevel ESD events induced by computer users. The manuscript presents a case study where this methodology was used to evaluate the robustness of desktop computers to ESD. The method helped isolate several weak nets contributing to the failures and identified a design improvement. The result was that the robustness of the systems improved by a factor of 2.

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