scholarly journals Perception of Professional Engineers toward Quality of Worklife and Organizational Commitment: A Case Study

2004 ◽  
Vol 6 (3) ◽  
pp. 323 ◽  
Author(s):  
Razali Mat Zin
Keyword(s):  
Organizational Commitment ◽  
Physical Environment ◽  
Growth And Development ◽  
Empirical Investigation ◽  
Social Relevance ◽  
Quality Of Worklife ◽  
Study Results ◽  
Development Participation

This empirical investigation was aimed to determine the pattern of the  relationships between the perceived presence of quality of worklife (QWL) factors and organizational commitment using samples from professional engineers in Malaysia. Engineers in private sector were selected to participate in this study. A total of 250 sets of questionnaires were sent to the selected organizations, and 152 useable questionnaire representing a response rate of 60.8% were used for statistical analysis. A QWL measure consisting of seven factors: growth and development, participation, physical environment, supervision, pay and benefit, social relevance, and workplace integration was developed based on Walton’s (1974) conception. The three-component model and measure of organizational commitment developed by Allen and Meyer (1990) was adopted in this study. Results of regression analysis indicated that only two QWL factors, growth and development and pay and benefit, were significant in explaining organizational commitment. Implication and suggestions for further research are also discussed.

scholarly journals Kontribusi Muhasabah dalam Mengembangkan Resiliensi Pada Orang Tua Anak Berkebutuhan Khusus

2021 ◽  
Vol 6 (2) ◽  
pp. 244-262
Author(s):  
Fatma Laili Khoirun Nida
Keyword(s):  
Special Needs ◽  
Poor Quality ◽  
Children With Special Needs ◽  
Case Study Approach ◽  
Study Approach ◽  
Study Results ◽  
Resilience Factors ◽  
Depth Interviews

The phenomenon of the poor quality of parental care for children with disabilities makes resilience one of the psychological capital that contributes to improving the quality of care. This study describes how through a muhasabah intervention in Blimbingrejo Village, Nalumsari District, Jepara Regency. The purpose of this study was to provide information for parents of children with special needs about muhasabah interventions in developing the resilience abilities of parents when carrying out their care. The urgency of this research is to reduce parenting stress experienced by parents because of the developmental barriers of their children. This research is qualitative with a case study approach through in-depth interviews and observation techniques. The study results explain that the condition of children with special needs is often a stressor for their parents. However, parents can live with complete steadfastness as a form of their resilience. The pattern of resilience formed is supported mainly by thinking about what they are trying to do. There are indications of the meaning of resilience factors in the practice of muhasabah in the form of the ability to regulate emotions, develop optimism and empathy, control impulses and causal analysis, good self-efficacy and take wisdom as an indication of aspects of the reaching out process. The results of this study are helpful information in developing the concept and practice of caring for children with special needs.

Experiential quality, experiential relationship quality and future experiential intentions in the Macau gaming industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hung-Che Wu ◽  
Chi-Han Ai ◽  
Ya-Yuan Chang ◽  
De-Quan Wang ◽  
Tsung-Pao Wu
Keyword(s):  
Relationship Quality ◽  
Physical Environment ◽  
The Body ◽  
Gaming Industry ◽  
Content Type ◽  
Body Of Knowledge ◽  
Study Results ◽  
Experiential Quality ◽  
Positive Effect

Purpose The purpose of this paper is to use the Macau gaming industry as a case study to discuss the multifaceted relationships involving experiential quality, experiential relationship quality and future experiential intentions. Design/methodology/approach In this study, 566 usable responses were collected from casino gamblers who had gaming experience in one casino of Macau. Findings According to the study results, the dimensions of experiential quality (hedonics, involvement, surprise, fun, gambler contact and physical environment) had a positive effect on experiential satisfaction, which in turn led to experiential trust. Both experiential trust and experiential satisfaction positively influenced experiential commitment. Moreover, experiential trust, experiential satisfaction and experiential commitment positively affected future experiential intentions. Originality/value The main contribution of this research is that it has added to the body of knowledge about the interplay between the dimensions of experiential quality, the dimension of experiential relationship quality and future experiential intentions, which can be fruitful for the gaming industry.

scholarly journals Pursuing Opportunities Available to Support Your Own Learning: A Case Study: University of Guyana Library

2019 ◽  
Vol 9 (4) ◽  
pp. 18
Author(s):  
Debra Lowe ◽  
Simmone La Rose ◽  
Nalisa Bhagwandin
Keyword(s):  
Personal Growth ◽  
Professional Growth ◽  
Growth And Development ◽  
Current Knowledge ◽  
Survey Method ◽  
Knowledge And Practice ◽  
The University ◽  
Continual Learning

This article provides an assessment of the pathways Librarians at the University of Guyana Library (UGL) explored to achieve continual learning for professional growth and self-development.The writers adopted a survey method to capture data from sixteen senior professionals from the University of Guyana Library. The findings revealed that while the University of Guyana Administration provided some avenues for professional growth and development for all professionals, there were some areas that required a more structured and equitable approach.  The findings indicated that much more can be done to facilitate growth and development for senior Library professionals, particularly in the field of Librarianship. From the discussions, the researchers concluded that in spite of the limited access to available resources, Library senior professionals actively pursued alternative avenues to enhance and advance learning. This was intended to acquire current knowledge and practice so that they may provide a higher quality of service to their clientele; further, their experience (in the process) will assist in enhancing their professional development and personal growth.

Relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees

2015 ◽  
Vol 35 (1/2) ◽  
pp. 91-106 ◽  
Author(s):  
María Zayas-Ortiz ◽  
Ernesto Rosario ◽  
Eulalia Marquez ◽  
Pablo Colón Gruñeiro
Keyword(s):  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Civic Virtue ◽  
Measurement Instruments ◽  
Moral Commitment ◽  
Content Type ◽  
Private Banking ◽  
The Relationship

Purpose – The purpose of this paper is to investigate whether there was a relationship between commitment and the behaviour of organizational citizenship among bank employees. Design/methodology/approach – This paper is based on the outcomes of a doctoral dissertation, which was a case study combining a mix methodology. The results validated the conceptual model proposed by the researcher and answered the research questions. Measurement instruments used include the organizational citizenship scale and the organizational commitment scale, developed and validated by Rosario et al. (2004). Findings – The paper finds that there is a positive correlation between the organizational commitment and the indicators of organizational citizenship behaviour and civic virtue, courtesy and altruism dimensions shown by the employees. The dimensions of affective and moral commitment had the strongest correlation with the civic virtue dimension of organizational citizenship. Research limitations/implications – Sample consist only of private banking employees. Practical implications – The organizations should support the affective and moral commitment in their personnel in order to develop strong citizenship behaviour. Social implications – The organizational commitment with demonstrations of citizenship behaviour, civic virtue, and courtesy and altruism dimensions may impact the organization and the community creating a good base to improve the quality of life. Originality/value – This is the first attempt to study the relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees in Puerto Rico.

Do sustainability practices influence university quality? A Colombian case study

2020 ◽  
Vol 21 (7) ◽  
pp. 1525-1543 ◽  
Author(s):  
Paula M. Hernandez-Diaz ◽  
Jorge-Andrés Polanco ◽  
Sandra Milena Castaño
Keyword(s):  
Quality Assurance ◽  
Latin American ◽  
Social Impact ◽  
Economic Benefits ◽  
Content Type ◽  
Study Approach ◽  
Starting Point ◽  
Study Results

Purpose This paper aims to know how university’s strategic managers, from botacademic and administrative systems, perceive the relationship between sustainability and accreditation as sustainability incorporation and the quality of their processes are amongst the actual challenges of universities. Design/methodology/approach This paper opted for an inductive, exploratory study using the case study approach, including 19 in-depth interviews to administrative and academic managers in a private, high-quality certified university in Colombia. The data were assessed using the content analysis methodology. The Colombian accreditation guidelines were the base to analyse the data as accreditation is part of the quality assurance system. Findings This paper provides empirical insights into how the implementation of sustainability in universities relates to the Colombian accreditation factors. The main links found were in the areas of the university’s social impact and organisational responsibility, which are highly relevant to graduates, external stakeholders and sustainability skills. Sustainable campus operation was associated with environmental management and improvement of the quality of the physical plant, with social and economic benefits in the long-term. Additionally, this research found a need for administrative and academic managers to understand and increase their commitment to sustainability. Research limitations/implications Because it was a case study, results are not generalisable. Consequently, further research on similar lines is required to universalise the mentioned observation and results. Practical implications The accreditation factors related to sustainability, inductively defined and exposed in this paper, provide an idea of how sustainability implementation could contribute to higher education quality assurance. Originality/value This paper contributes to filling the knowledge gap about embedding sustainability in Latin-American universities. This paper postulates a starting point considering accreditation standards and the link of the strategic manager’s perceptions of sustainability.

scholarly journals The Role of Intellectual Image of the Commodity in Increasing Sales: A Case Study of Maestro Pizza Company

2017 ◽  
Vol 13 (1) ◽  
pp. 277
Author(s):  
Somaia Osman Mohamed Abdelgadir ◽  
Ahmed Osman Ibrahim Ahmed
Keyword(s):  
Customer Service ◽  
Growth And Development ◽  
Mental Image ◽  
Important Research ◽  
Factors Affecting ◽  
Local Company ◽  
The Relationship

The research dealt with the role of the intellectual image of the commodity in increasing sales, through the study of Maestro Pizza, as a local company with rapid growth and development. The main reasons for dealing with this issue were the study of the experience of this company and the reasons for its rapid success, although it is young in the market, and also in light of the great competition in the Saudi market. The main objectives of the research were to identify the factors affecting the intellectual image of consumers. The research was based on the analytical descriptive methodology, and its time limits were: 2013-2017 and in Riyadh, Saudi Arabia. The most important research hypotheses (the relationship between customer service and intellectual image of consumers). The study has reached to a number of findings, the most important of which are: Quality of service is one of the most important factors that create loyalty among consumers. A number of recommendations have been reached, including: the need to promote and develop the promotional activities of the company and to benefit from its ability to build a positive mental image.

scholarly journals Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

2016 ◽  
Vol 56 (5) ◽  
pp. 563-577 ◽  
Author(s):  
Ying Wang ◽  
Kevin Kam Fung So ◽  
Beverley A. Sparks
Keyword(s):  
Online Survey ◽  
Service Providers ◽  
The United States ◽  
Technology Readiness ◽  
Study Results ◽  
Cross Country ◽  
Tourism And Hospitality

Technologies have dramatically transformed tourist experience. However, research has largely focused on traveler attitudes and technology adoption rather than their experience with travel technologies. Taking a cross-country perspective, this study examines the role of technology readiness (TR) as a personality trait in shaping travelers’ satisfaction with travel technologies, using airlines as a case study. Results of an online survey of travelers in Australia, China, and the United States revealed the moderating effects of the TR dimensions of optimism and innovativeness as well as country of residence on the relationships between perceived quality of technology-enabled services (TESs), satisfaction with TESs, overall satisfaction, and future behavior. These relationships were stronger among travelers with higher TR and varied across countries. The results suggest that tourism and hospitality service providers should incorporate measures of traveler TR and TESs’ performance into their customer-experience monitoring system.

scholarly journals Preventive maintenance features specific to offset printing machines

2021 ◽  
Vol 343 ◽  
pp. 08012
Author(s):  
Emilia Bălan ◽  
Liviu Berculescu ◽  
Răzvan-George Răcheru ◽  
Dorin Vasile Piţigoi ◽  
Lucia Adăscăliţa
Keyword(s):  
Preventive Maintenance ◽  
Offset Printing ◽  
Printing Process ◽  
Machine Performance ◽  
Continuous Quality ◽  
Study Results ◽  
Maintenance Activities ◽  
Printing Processes

In the printing industry, where production never stops, it is very important to continuously maintain machine performance. If a machine breaks down, the production will stop and it will disturb the production process. Therefore, the maintenance system must be managed efficiently to solve those problems. The paper presents the study results on continuous quality improvement of offset printing using preventive maintenance features. Offset printing is a process that involves a multitude of variables, independent and interdependent factors. The offset printing process was analyzed and the factors that have a significant influence on the quality of the process and the products made were identified. The defects that may occur during the printing process and the causes thereof have also been identified and the types of non-conformities of the end products were estabilished. The experimental method was used. The case study was conducted on Manroland 508. For the planning of preventive maintenance activities, the duration of the maintenance works necessary to ensure the proper functioning of the offset printing machines was established. Finally, maintenance activities that would guarantee and continuously improve the quality of the printing processes and the printed products were issued.

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